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The rooms were OK. I had to go buy a fan because there were not enough air circulation inside the room for me. The bedding kept coming discombobulated so I had to keep making sure the sheets and the thin pad was together for some kind of comfort. I understand why there's no comforters used. Also the TV was too small for me. I couldn't lay in bed and watch because it seemed so far away. I stayed 4 nights and had enough.
alvin
Stayed 4 nights in Dec 2023
Response from JR on Dec 17, 2023
Thank you for staying with us!
2/10 Terrible
Ann
Oct 27, 2023
Ann
Stayed 1 night in Oct 2023
Response from JR on Nov 6, 2023
Thank you for staying with us. e appreciate your feedback.
Overcharged at checkin. Property is old and needs updating badly. Bathrooms are smaller than my dorm room’s was. Would never pay more than $40 for this type of property. Reporting to BBB for lack of ethics and fraudulent billing
Sarah
Stayed 1 night in Jul 2023
Response from JR on Jul 8, 2023
Thank you for staying with us. I'm sorry your stay was not a good one. Your issues are being addressed. I hope you will give us another try.
4/10 Poor
donna
Jun 2, 2023
donna
Stayed 1 night in Jun 2023
Response from JR on Jun 10, 2023
Thank you for staying with us. We appreciate your feedback.
Besides the bugs in the room, it reminded me of the 70s and 80s. We had to keep our stuff on the other bed so we didn’t get bugs in our stuff. After telling the front desk, they knew about the problem.
The temperature of room was comfortable. The staff was very nice, friendly and knowledgeable. Even though it’s very close to the Casino you can walk there; but in the very cold weather you have to drive; unfortunately they do not have a shuttle bus . This could draw in more people. Thanks
Extremely outdated. Hotel has an unpleasant musty smell throughout. Carpet in thebroom was stained. Sheets didnt properly fit the bed which cased the corners to come apart when sleeping. This revealed disgusting looking stains on the corners of the mattress.
Unfortunately there atent a lot of options in the area. Changed hotels and opted to instead drive 45 minutes to the work site.
Michael
Stayed 2 nights in Sep 2022
Response from JR on Sep 30, 2022
Thank you for your feedback. These issues will be addressed. I hope you will give us another try.
Ended up not staying. the lobby was horrible and stunk. The stinch was unbearable it took my breath away through my mask....the room was horrible carpet had spots smelled of old water and mildew...
Would not stay here again. It was ok for one night to lay down your head. Carpeting was stained and seemed dirty would not go barefoot. Shower was nice however bathroom is dated and did not feel clean. Breakfast the next day was doughnut, bowl of apple and oranges and yogurt. Coffee was made by machine and it was awful.
Karen
Stayed 1 night in Aug 2022
Response from JR on Sep 12, 2022
Thank you for your feedback. You concerns will be addressed.
4/10 Poor
Mark, Inver Grove Heights
Traveled with partner
Aug 15, 2022
Disliked: Amenities
The advertisements for this hotel are misleading. The Casino and ALL restaurants are NOT connected to the hotel! The hotel room: smelled horrible, and the carpet was dirty and stained. The bathroom floor tile & grout was black (full of bacteria). The provided hand soap, body wash, shampoo & conditioner are REFILLABLE containers...reused every time someone stays in the room, so you don't even know what is actually inside the bottles or how contaminated it is on the outside.
The only good thing about the hotel is the 24-hour coffee nook and really good donuts they put out in the morning.
Mark
Stayed 3 nights in Aug 2022
Response from JR on Sep 12, 2022
Thank you for staying with us. We appreciate your feedback.
4/10 Poor
Christopher
Traveled with family
Aug 8, 2022
Disliked: Staff & service, amenities
Rude worker at desk. She didn’t care about anything! Plus no clean towels or washcloths for 4 days!!!
Christopher
Stayed 3 nights in Aug 2022
Response from JR on Sep 12, 2022
Thank you for staying with us. We appreciate your feedback.
Dirty towels , dirty room full of dust !! No Working TV , no shuttle to casino , no way to order food from anywhere but a vending Machine , no way to ask anyone about food , snotty person at check in !!!
One of staff was extremely rude the rooms were old and not maintained well things broken half the channels did not come in horrible cell service Not worth the cost very disappointing
Thank you for staying with us. We appreciate your feedback!
6/10 Okay
Travis
Traveled with group
Jun 23, 2022
Disliked: Property conditions & facilities
Hotel needs to be updated. Old decor, old carpet. Customer Service was good.
Travis
Stayed 1 night in Jun 2022
Response from JR on Jul 4, 2022
Thank you for staying with us. We appreciate your feedback.
10/10 Excellent
Imani
Jun 16, 2022
Imani
Stayed 1 night in Jun 2022
Response from JR on Jul 4, 2022
Thank you for staying with us. We appreciate your feedback!
8/10 Good
Bruce
Jun 2, 2022
Bruce
Stayed 1 night in Jun 2022
Response from JR on Jun 15, 2022
Thank you for staying with us. We appreciate your feedback.
6/10 Okay
Verified traveler
May 23, 2022
Liked: Cleanliness, staff & service
Served its purpose
We attended an event at Hollywood and stayed one night to be safe. The hotel shows its age and could definitely use an upgrade and a deep clean. The hallways still smell smoky even though you haven't been able to smoke inside for years. The front desk staff was friendly, accommodating, and provided excellent customer service.
Verified traveler
Stayed 1 night in May 2022
Response from JR on Jun 15, 2022
Thank you for staying with us. We appreciate your feedback.
6/10 Okay
Valentina
May 16, 2022
Liked: Staff & service
Valentina
Stayed 2 nights in May 2022
Response from JR on Jun 15, 2022
Thank you for staying with us. We appreciate your feedback.