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Reviews of Yunoyado Onsen Hotspring Hotel

3.5 out of 5
Yunoyado Onsen Hotspring Hotel
No.32, Xinyi Rd., Jiaoxi, Yilan County

Reviews

8.6

Excellent

Rating 10 - Excellent. 86 out of 215 reviews" "
Rating 8 - Good. 106 out of 215 reviews" "
Rating 6 - Okay. 18 out of 215 reviews" "
Rating 4 - Poor. 3 out of 215 reviews" "
Rating 2 - Terrible. 2 out of 215 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Economic stay
Pros: -Hot springs are available in the room. -Parking is available (to park, you must first visit the front desk and obtain a key to open the parking bar) -The female staff during the day is very friendly. Cons: - Lots of dust in the room (on light bulbs, behind curtains, etc.) - Mold on the wallpaper - The bathroom is not well ventilated, so there is an overall humid and musty smell - Smoking smell suddenly comes out at night (I reported it to the night staff, but he did not (I said it was the smell of the air conditioner) Will not stay again.
Stayed 1 night in Nov 2023

6/10 Okay

Prudence

Traveled with family
The male staff was not friendly
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very unpleasant, had to check out a night early
Allergic reactions (itching eyes and nose) entering the elevator and stairways. Visible dusts in public spaces plus moulded windowsills and wallpaper. Not clean. WiFi didn’t work at all.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Yin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel for its location and free movies.
Stayed 3 nights in Jan 2020

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
We stayed here for 1 night, reviews looked good but it's actually a very small hotel. The room was small and cramped. The hot spring feature was nice and the water came straight into the room but other than that it wasn't a comfortable experience. The door to the bathroom room wasn't fully enclosed which makes it awkward as we were 4 people sharing the room. The staff was nice and welcoming but amenities weren't great. The breakfast buffet was average, nothing special. The foot spa on the patio wasn't working properly. Didnt look like it was clean. Was disappointed with our stay. Not likely going to return and wouldn't recommend.
Stayed 1 night in Nov 2019

10/10 Excellent

sook kean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Place
We chartered a car from Ximending to Yunoyado Onsen Hotspring Hotel cost NTD 1300 is 50 mins journey with smooth traffic. This hotel is a clean & quiet place with good breakfast. There is a normal size hot spring bath tub inside the room, a good relax 🛀 Surrounding are small restaurant/stall with good beef noodle, bakery & family mart. Take a walk in a short street (老街）
Stayed 1 night in Oct 2019

10/10 Excellent

Catty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Convenient location and it only takes 10 minutes walk to the railway station. a number of good restaurants around.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and the breakfast and high tea are yummy 💖💖💖👍👍👍🍷🍷🍷
Stayed 3 nights in Sep 2019

10/10 Excellent

Edward, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room is rather small but it is cozy. Best of all, you can enjoy the hotspring right in your own room.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful ,especially the front desk girl give us fully information about the room facility and the manager is really helpful too.
Stayed 1 night in Jun 2019

8/10 Good

Mimi, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far away from Jiaoxi bus and train station, but it is located near shopping area, so it is very convenient if you are not carrying a big luggage, room is spacious for two persons, breakfast variety is wide. Generally speaking, it’s very good.
Stayed 1 night in May 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Service.
Service by staff was good. First time encountering a staff going with you to your room to explain use of its equipment
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, wonderful staff, and amazing room
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Great! Comfortable and wonderful stay
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

KL, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and close to main town area. Very pleasant staff. Room is big enough for 4 person (booked quad room) and clean. Onsen bathtub is of good size. there is a roof top foot bath as well. remember to try their home made garlic paste.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

SC, Arcadia, us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are wonderful. When we checked in, a staff even walked us to the hotel room to explain the use of the facilities. Another staff told us where are the best places to visit. We will definitely be coming back to this hotel if we are visiting Jiaoxi.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Very clean nice service and convenient place
Stayed 1 night in Nov 2018

8/10 Good

Yong, Singapore

Liked: Cleanliness, staff & service, room comfort
Generally nice hotel and conveniently located. But breakfast needs big improvement as it serves only very basic food to the guests.
Stayed 2 nights in Nov 2018

10/10 Excellent

CY, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel! The staffs are friendly. The room is clean and well tidy.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Staff & service
Good location and Good food
Good location. Good eats within walking distance and at good value compared to other cities I've been to.
Stayed 2 nights in Dec 2017

8/10 Good

Adeline, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & cozy
Enjoyed our stay with tea break provided although not a wide selection but was thoughtful after travell8ng from end to end of 3 to 4hours. I will recoomend to friends.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay
clean
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Staff are very helpful. Breakfast is served with some local food, very good! Good location Highly recommend
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Affordable hotel with many surprises
Enjoy the in room hot spring, compact and clean room with simple breakfast. 24 hours supermarket nearby
Stayed 1 night in Jul 2017

10/10 Excellent

Kim wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Very clean and nice
Stayed 1 night in Jun 2017

10/10 Excellent

FIONA SOH S L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
The staff are friendly & efficient to ensure our stay @ the hotel, a great memorable experience.

10/10 Excellent

Yap, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great hotel. Gotten the corner room and is much bigger.

8/10 Good

Mousy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy and nice hotel.
Staffs are very helpful when we check about the transportation. Overall though I really enjoyed my stay here and would highly recommend!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Great area!
The neighbourhood is great. Just around 3 mins from the subway station!

8/10 Good

SWEE WAH, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yilan 3D2N Stay
The staff greeted us warmly upon arrival and provided really good service for us during our stay in the hotel. We were able to enjoy hot spring in our room as well. The breakfast was simple local fare that was delightful. Truly enjoyable and we will be back for sure.

10/10 Excellent

Leslie, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location
Excellent hotel with lovely, helpful staff. Communication wasn't a problem and we were recommended a wonderful place for Thai massage nearby. The entire hotel smelled so amazing and instantly relaxing. Hot spring water pumped right into the bathroom was amazing. Everything was functional and very clean. The roof area was super cozy, clean and relaxing. There weren't many people there despite coming at a time when many people take vacation. Absolutely recommend this to couples looking to get away yet wanting an easy way to get to the beach in Waiao by train, get massages, enjoy hot springs, fresh air, delicious food and services. This hotel definitely surpassed my expectations!

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
The hotel seems very busy, the small lobby was filled up with towels and bedding sheets at the time we arrive. We arrived at around 2pm. The girl at the front desk told us the room won't be available till 3:30pm. I was just wonder and ask if the check in time should be 3pm, she repeated the official check in time is 3:30pm with a straight face and asked me to check on my own. Well, that was pretty unwelcoming and we the room end up didn't get ready till 3:45pm. Luckily, all other staff are pretty nice and helpful. The room is small but sufficient. I assumed the hotel is relatively new, but there's already some stains at the bottom of the wall. The hotel is close to the shopping area and famous food stalls.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. The only drawback is the room a bit small. Will recommend to others

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Helpful Staff
We arrived late to hotel, and the car park is full, then the staff arranged us the parking space soonest. After check-in, the staff told us all about the room and what we have to aware, like it's dark and slippy around the foot spa on the roof at night, we have to be careful. It's so warm-hearted!! Also the decoration and facilities in the room and hotel are very warm and clean. We really like the spa in the room also.

8/10 Good

Mr Ho, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy
Room is comfortable and clean. Room for 4 people is big enough. Glass bathroom door is quite embarrassing and inconvenient if share room with friends. Near to the station around 10 mins walk.

10/10 Excellent

Li Ling, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, good service, really worth the money.
The hotel is very new and the room is very clean and comfortable. There are free snacks and tea from 3.30pm to 10pm, my children loves the biscuits while we loves the fruits. Breakfast was good with variety. Hotel staff was very helpful and even offer to bring us towels when he saw us drenched by the rain. Overall, this is a very pleasant stay.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Not Recommend
This is a family own hotel/motel. It is very small. It has two seats for "decoration" in the 1st floor as a waiting room beside front desk. Clients or others cannot sit long there. The front desk service is awful and very bossy. You will be instructed going to another floor if stay too long there. It took very long time for check-in. My passport has been double check again and again with more hassle than in customs. Next morning, arrive to top floor on 7:28am for breakfast, the hotel service told me that the breakfast was not started and waited until 7:30am. I am all right since I am early but they never say "please sit" and whatever to make customers comfortable with. All of the words I hearing from this hotel to me are ordered and instructed statements which I thought I was in military. I lived in the pricest room what they have, the qual. room. It is small but ok. The hot spring is good. The another problem is the front desk only provided one room/door card to me and the room is energy saving with the card control the switch. My room is very humid after I came back visitng. Overall, I will never visit this hotel again. Not recommend.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Value for money.
We enjoyed our stay. Very friendly and helpful counter staff.

8/10 Good

TUAN MONG, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and comfortable stay.
Yunoyado Onsen Jiaoxi is located very near to the famous open air hot spring stream. A short walking distance, about 10min, from Jiaoxi train station and 15min walking distance from the Inter-city bus interchange. Yunoyado Onsen Jiaoxi is a clean, comfortable and afforable Onsen for a night stay in Jiaoxi. Hotel staff should be more flexible in the check-in time with the allowances of 30-60min in advance instead of strickly by 3pm. The room size is a bit small for a family of 4 adults. Good hot spring bath and quality shower products in the bath room. The Onsen provides complimentary light refreshment and breakfast.

8/10 Good

Ka, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese style
This is an absolutely spectacular experience! The staff are friendly and helpful. The room is very clean and nice. My friends and I particularly like the shower set provided by the hotel!

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities
日間看酒店外觀有點失望，因為感覺很細及頗舊，但入住頗滿晒意，相當整潔，亦不破舊
Stayed 1 night in Jan 2024

8/10 Good

Yik Sum

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
對比同區，房間有點小，溫泉浴缸也是有點小，然後有兩間旅館名字相同，有點容易搞混😅
Stayed 1 night in Dec 2023