Suite (Platinium Duplex) | Premium bedding, in-room safe, desk, blackout drapes
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Reviews of 21st Floor 360 Suitop Hotel

21st Floor 360 Suitop Hotel
Ben Yehuda 34, Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 338 reviews" "
Rating 8 - Good. 71 out of 338 reviews" "
Rating 6 - Okay. 19 out of 338 reviews" "
Rating 4 - Poor. 19 out of 338 reviews" "
Rating 2 - Terrible. 19 out of 338 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, amenities
easy check in. very friendly helpful staff wasn't able to use AC
Stayed 3 nights in Jan 2024
Response from Oz, Reception manager on Apr 7, 2024
Thank You Abraham for your great review. For future stay please note we are available 24\7 to help with any problem that might occur during the stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful , great location , very comforatble , i recomend it a lot !
Stayed 2 nights in Oct 2023
Response from Oz, Reception Manager on Apr 7, 2024
.Thank you for your recommendation dear ElizabethHoping you will come to stay with us again.

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our room was the Presidential Suite. It was very roomy with two floors, a full size kitchen, and two bathrooms. The appliances and furniture were solid but dated. Great views from the room and very convenient located to the major sites of Jerusalem. The best thing about the property is the staff, who were very helpful and accommodating. If you are coming with 2-4 people and don't mind cooking, it is a good place to stay. There is no restaurant or laundry facilities.
Stayed 6 nights in Oct 2023
Response from Oz, Reception manager on Apr 7, 2024
Thank you very much Stephen for your kind words.We are happy to hear you had a lovely stay and hoping to host you again in the future.

8/10 Good

Izhak

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Oz, Reception manager on Apr 7, 2024
Thank you Izhak for your warm words. You are always welcome in our hotel.

10/10 Excellent

SON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good trip with excellent hotel.
Stayed 4 nights in Sep 2023
Response from Oz, Reception manager on Apr 7, 2024
Thank you Son. We hope to see you again in the future.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Oz, Reception manager on Apr 7, 2024
Thank you Bernard for your great review.We are happy to hear you enjoyed your stay.

10/10 Excellent

Scott

Views are great especially facing old city
Stayed 3 nights in Aug 2023
Response from Oz on Aug 15, 2023
Thank you for your review ScottWe will be happy to host you again

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penthouse luxury!
This was a top-notch stay. We stayed in a beautiful duplex overlooking Jerusalem and instantly felt cozy as soon as we walked in. The hotel is proximal to so many attractions—we didn’t use our car in Jerusalem once. The staff is so helpful and kind. We stayed here for my girlfriend’s birthday and I’m so glad we stayed here. Gorgeous place, comfortable beds and seating options. Also, the hotel smelled really nice, which was a plus. Will be staying here again!
The view from our apartment. Amazing!
Stayed 4 nights in Jul 2023
Response from Oz on Aug 15, 2023
Stephen thank you so much for your lovely review. It would be our pleasure to host you again in the future.

8/10 Good

Carmelita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 2 floor apartment, spacious, quiet, with nice view of Jerusalem. Well located, with friendly staff.
Stayed 4 nights in Jul 2023
Response from Oz on Aug 15, 2023
Thank you Carmelita for your kind words

10/10 Excellent

Mariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and location is good
Stayed 2 nights in Jun 2023
Response from Oz on Aug 15, 2023
Thank you Mariya for your lovely reviewWe are happy you enjoyed the spacious of our rooms.

10/10 Excellent

fred

Stayed 2 nights in Jun 2023
Response from Oz on Aug 16, 2023
Thank you Fred for your perfect review. We will be happy to host you again.

8/10 Good

Daniel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel provides great space for the family ina central location in Jerusalem. They provide good breakfast vouchers to get you out and into the city with a full tummy in the morning from a local eatery. While the rooms were spacious everything in them was breaking or on the cusp of breaking. Faucets falling off, multiple door handles falling on the floor, stair railings wobbling and keeping you safe with just a tiny screw, beautiful island in the kitchen that falls over when you lean on it, and mold in the bathrooms. It felt like the room was designed to look good in a photo but was not ultimately maintained for actual guests. The rooms served us well and provide spectacular views of the city. On the next visit I will still consider using this hotel but will definitely look for alternatives.

4/10 Poor

Alon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our department was not clean - to say the least: rice in sink, hair in bathroom and more The toilet seat was broken as were mirror,s.
Stayed 3 nights in Jun 2023

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It doesn’t look like a hotel from the outside. But when you go to 21 st floor there’s the apartments. Excellent view! So much to do around. Very walkable. Excellent breakfast from local venders. Friendly staff too. A couple minor maintenance issues but the rooms are comfortable and have everything you need.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME apartment hotel
This apartment hotel is AWESOME. Two-level suite, so actually the 21st snd 22nd floors. 12 or 13 units around the 21st/22nd floors. Kitchen with appliances, dishes, cookware, etc., dining room/living room, and bathroom, downstairs. Large bedroom and bathroom with hot tub bath/shower upstairs. Nicely furnished, comfortable bed. Picture window along the width of the downstairs. In addition to a traditional dining room table, there was a bar-type table along the entire width of the picture window with high-top chairs so that you could eat or drink wine while enjoying the beautiful view. Our unit looked north in the direction of the Knesset and the Chords Bridge (aka the Bridge of Strings). There was a telescope next to the window. What a great extra! Very conveniently located. Right across the street from one end of the pedestrian area of Ben Yehuda Street and the bus stops to go anywhere in Jerusalem. (You'll need a Rav Kav transit card for the buses and trains.) Lots of good shopping and eating on or right off of Ben Yehuda Street. The apartment came with breakfast vouchers for 3 cafes and restaurants very nearby. The only negative about this apartment is the twisty staircase between the 2 levels. We decided to keep our suitcases downstairs rather than carry them up the narrow winding staircase. The next time we come to Jerusalem, this will be our FIRST CHIOCE of hotels.
Stayed 2 nights in May 2023

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was not rendered by the hotel. I showed up to the hotel to check in and nobody was there to answer the interphone or be available during our arrival day, therefore; I could not use the service. I left the hotel without knowing where to go at 5am. The least that the hotel could do is a refund, but not even. I paid for a service that I have never used. I am warning everybody DO NOT to go to this hotel EVER.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kunhao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel so SORRY to write a late review, so many stuff to catch up after I came back from my Israel trip and finally I can share my experience here. We stayed in this amazing hotel for three nights between Apr 01 to Apr 04 when we traveled to Jerusalem. The hotel is in a very convenient location close to restaurants, shopping area, train/bus station and even have a HUGE local market nearby which we were there everyday (actually serval times in a day!)to try all kinds of local street food and fresh fruit and vegggie. The manager and staffs are very friendly to us. On the first day there was a issue with the air conditioning. After we talked to the manager Oz and the owner, you know what? He actually gave me a great offer that I could not refuse and upgrade us to the president suite which is facing right to the Temple Mount. what a magnificent view! I will never forget such a nice view in my life. Thank you so much Oz! I will definitely comes back again. I have already missed Jerusalem and Israel. This is the best place I have ever been!
Stayed 3 nights in Apr 2023
Response from Oz on May 28, 2023
Dear Kunhao Thank you so much for your kind review. I'm sure I'm speaking by the name of everyone here when I say that you were absolutely fantastic guests and it would be a true pleasure to host you again in the future.Best regards and please book again Yoel, Oz, Anas and the rest of the 21stFloor family!

6/10 Okay

Moshe

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Kind of a let down
It wasn’t the cleanest. Found some hair in the bathroom and on the towels. It was comfortable though. However, there was no air conditioning. The pictures posted were very deceiving. I would give this place a 3/5.
Stayed 3 nights in Jan 2023
Response from Oz on Jan 16, 2023
Thank you for your review Moshe.We put cleaning of course on the top of our list and if the guest is still not happy we will send the cleaning staff again as much as necessary to ensure till the guest is satisfied. As for the pictures, there were taken when the hotel was brand new so there might be some difference as in any hotel. We are in a process of renovating and improving the suites. Your suite has just been renovated with new wall care and new accessories have been added.For your last point about the AC, during the winter the all hotel's system is switching to heat mode.

2/10 Terrible

Marshal

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2022

10/10 Excellent

MINDEL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy though a little difficult with car parking and strollers narrow exit way
Response from Oz on Jan 16, 2023
Thank you for your kind words Mindel We made parking instructions to the more convenient parking more clear

8/10 Good

Jill

Traveled with family
Liked: Staff & service, room comfort
Great location
Staff were Fantastic! The rooms were a bit broken but the view was amazing and the staff were amazing
Stayed 4 nights in Dec 2022
Response from Oz on Jan 16, 2023
Thank you so much for your review Jill We are hoping to see you again in the future!

2/10 Terrible

Malka

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Response from Oz on Jan 16, 2023
Guest was unhappy in before she have seen the room.We did our best to please her but it wasnt enough.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay. Location was perfect, staff could not be more helpful. Had choice of 3 breakfast locations to pick from each day. Two floor roomy suites.
Stayed 1 night in Oct 2022
Response from Oz on Nov 27, 2022
Hi Richard We are very happy to hear you enjoyed your stay with usIt would be our plesure to host you again :)

10/10 Excellent

Allison

Stayed 3 nights in Sep 2022
Response from Oz on Mar 22, 2023
Thank you for your great review Alison. Hoping to host you again in the future :)

4/10 Poor

Dorit

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2022

10/10 Excellent

Debbie, Aventura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, FABULOUS panoramic views. Quiet.
Stayed 3 nights in Aug 2022
Response from Oz on Sep 7, 2022
Dear special DebbieIt was a true plesure to meet you Thank you so much for your review Your always always welcome!

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very friendly staff. Rooms were great for a family
Stayed 2 nights in Aug 2022
Response from Oz on Sep 4, 2022
Thank you Darren for your reviewHope to see you again in the future :)

10/10 Excellent

Noah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem. Yoel and his team are professional, reliable, communicative, and accessible. The property is in the most ideal location, directly across the street from Ben Yehuda. Rooms are updated, very large, and private. Views are incredible.There is also a Shabbos elevator. Very affordable for what you are receiving. I'd stay here over the smaller rooms at the more expensive hotels any day. Would definitely stay here again.
Stayed 4 nights in Jul 2022
Response from Oz Reception on Aug 8, 2022
Hi Noah :) Thank you so much for your kind review! It was a plesure to host you and your welcome at any time :)

10/10 Excellent

Edgardo

Stayed 3 nights in Jul 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and always aimed to please. This is a great place for a family who needs extra space and wants nice accommodations
Stayed 1 night in Jul 2022
Response from Oz Reception on Aug 8, 2022
Thank you so much for your review Diana It was our plesure to have you

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 21st Floor Hotel is in the perfect place in Jerusalem. It is well-located and our room had a wonderful view of the old and new city. We could walk to the old city and there were lots of restaurants in the area. The room was clean, but there were some items in need of refreshing. The staff was really helpful and friendly.
Stayed 2 nights in Jul 2022
Response from Oz Reception on Aug 8, 2022
Thank you Brian for your kind words

10/10 Excellent

Lior

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment hotel
Large apartments. Breakfast Is at very good coffee shop which is 2m walk. Comfortable. Service is very good
Stayed 1 night in Jul 2022
Response from Oz Reception on Aug 8, 2022
Thank you Lior Your welcome at any time

10/10 Excellent

Nitzan

Stayed 2 nights in Jun 2022

2/10 Terrible

Alberto

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room in terrible condition
Stayed 1 night in Jun 2022
Response from Oz Reception on Aug 8, 2022
Hi Alberto Thank you for your review we will be happy to have more details from you so we can know better what was the issue

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this hotel was second to none, 21st floor on top of an office building , its truly was a 360 degree view. Each apartment (We booked 5 apartments) Each had its own personality, and each had its bedrooms on a second floor. The amenities included espresso machines in every room as well as available 24/7 in the office pantry area. The staff was friendly and helpful. Shabatt dinner was not only excellent but also enough food for 3 meals.
Stayed 6 nights in Jun 2022

10/10 Excellent

Eddie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed rested with the room, great view, and the surrounding area had everything we needed.
Stayed 1 night in Jun 2022
Response from yoel on Jun 16, 2022
We are happy to host you And glad you enjoyed See you next time

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff and amazing view. Quiet!
Stayed 1 night in Jun 2022
Response from yoel on Jun 16, 2022
We are happy to host you And glad you enjoyed See you next time

10/10 Excellent

jeremias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somebody personally reached out to me making sure what time i will arrive. Phenomenal customer service. Breathtaking view and great location. Rooms are nice and clean.
Stayed 1 night in May 2022
Response from yoel on Jun 16, 2022
We are happy to host you And glad you enjoyed See you next time

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It’s a perfect location and a perfect place for a family. The rooms a good, but needs to be updated to be great. The staff are very helpful.
Stayed 3 nights in May 2022
Response from yoel on Jun 16, 2022
We are happy to host you We are currently in the process of renovating the rooms, refreshing everything needed. See you next time

10/10 Excellent

Pamela, Boca Raton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with amazing view!
Stayed 5 nights in Apr 2022
Response from yoel on Jun 16, 2022
Thanks for the accommodating response :)

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good experience. The people working there are so kind! Omar was so accommodating. The location is amazing. I would stay there again
Stayed 2 nights in Apr 2022
Response from yoel on Jun 16, 2022
We are also waiting for you again

8/10 Good

Adar

Stayed 1 night in Mar 2022
Response from Eyal on Mar 20, 2022
Thank you for your rating!

10/10 Excellent

ADI

Stayed 1 night in Mar 2022
Response from אייל, צוות קבלה on Mar 13, 2022
תודה רבה עדי על הציון הגבוה! שמחנו מאד לארח אתכן בסוף שבוע האחרון. מוזמנות תמיד

10/10 Excellent

Lois

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Eyal on Mar 2, 2022
Thank you for the high ranking! Eyal

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

6/10 Okay

Dana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Made us wait 5 hrs to check in, then kicked us out
Check in was on saturday. I was told check in would be delayed 3-5 hours. So up until 8p. They agreed to give me 3 or 4 hours late checkout as compensation. That was fair to me. Check out is normally 12, they said 3p or4p will be ok. I planned my day accordingly. At check in, after i paid, i was told the booking was for 3. It was clear we were only 2. I asked that they check to make sure i wasn't charged for 3. Without checking i was told, "I'm sure it's fine." It was about 30 minutes before rhe office closed so i ask that he at least check in the morning. My son and i went to our outing the next morning, then sat for lunch (12:30). I got a tense call from the office about how I'm past check out time. I explained the arrangement i was told and he denied knowing about it. I told him to check with his manager. He replied by telling me I have 1 hour to return to get out of the room. My son and I ate in haste, literally walked almost 2miles as that was "quicker" than a cab in traffic. We cancelled our next outing as this cut in the middle of our entire plan! I arrived and we were locked out of the room, things still inside! Even though we arrived begore the hour deadline! The manager let us in the room, i asked about our agreement and he sort of ignored me, didnt say anything and walked away as we gathered our things. We left the room and he asked if we were leaving ?? I said, you are throwing us out. He said nothing. Didnt answer my call
Stayed 1 night in Dec 2021

10/10 Excellent

Melissa Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well priced for the size and convenience/location. I enjoyed a large, duplex room right in the city center at Ben yehuda street. It was perfect for my needs and I would be happy to return there on my next trip.
Stayed 6 nights in Nov 2021
Response from Eyal on Nov 23, 2021
Thank you for your kind words, very glad to know you had a great time with us. You are always welcome here. Safe trips until the next time! Front Desk Team

10/10 Excellent

Marcel

Stayed 2 nights in Oct 2021
Response from Eyal on Oct 31, 2021
Shalom Marcel Thank you for a great review, we are glad to see you had a good time here with us. You're always welcome at the 21st Floor. All the best, Eyal Tzadik Front Desk Team 21st Floor

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Zohar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
חדר נקי ומסודר. שרות אדיב ומהיר של הצוות. אווירה נ
Stayed 1 night in Jul 2021