DJ needs to play more updated songs and less hard core rap. Beach should be improved.

VIP amenity-not the case. Pool bar service at Premier didnt even acknowledg us. Reyez at breakfast is truly the nicest, kindest, hardest working service staff there. Ismael at Flame was great as well. Pretty Boy was amazing as usual. Blonde female playmaker was nit friendly at all! All other playmakers were so much fun, and talked with us in the pool, at Bash, and wherever they saw us.

This resort was the best resort I had the pleasure to stay at in Cancun. There were diffusers throughout the resort that made the resort smell great. We were greeted by a very friendly staff. We upgraded for a small price and had a wonderful view of the ocean and entire resort. The food was fantastic. The best I ever had at a Cancun resort. Unfortunately, I had one unpleasant experience with the activity desk in the hotel. We paid for a 10:20am pickup for an excursion but was mistakenly put on the list for a 7:20 am pick up. The activity person tried to convince us that we were suppose to be at the front desk by 7:20am even though our receipt said 10:20am. He told us that the excursion was full and that we had to reschedule. When we requested a refund he got on the phone and was able to get us a taxi and to our excursion on time. After this experience I highly recommend that you book your activities outside of the hotel. I personal like Aqua World for water activities. They provide the same activities for a cheaper price. Despite that unpleasant experience I had a wonderful vacation and will definitely stay at this resort again.