I was offered an upgrade more than halfway through my stay, not worth moving everything. Almost every single morning we could hear furniture being moved around on the floor above us, very loud, woke me up every morning, front desk told me to call housing keeping when that happens, No!, I don’t work for the hotel, they need to call. The staff was amazing and pleasant at all hours of the day and night. The spa employees need to be spoken with by management. First day at the beach the spa people attack you for sales and try signing you up for everything, No means No but they do not leave and keep pushing. They pray on peoples insecurities and try to sell you treatments, that needs to change. Lastly, I love tea, not a single decaffeinated black or English breakfast tea. This was my 2nd stay here, maybe my last.