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Reviews of SUNRISE Aqua Joy Resort - All inclusive

4 out of 5
SUNRISE Aqua Joy Resort - All inclusive
Elmamsha, Hurghada, Hurghada

Reviews

7.8

Good

Rating 10 - Excellent. 55 out of 133 reviews" "
Rating 8 - Good. 38 out of 133 reviews" "
Rating 6 - Okay. 22 out of 133 reviews" "
Rating 4 - Poor. 6 out of 133 reviews" "
Rating 2 - Terrible. 12 out of 133 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

s

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort was lovely. The cleaning products used were too strong smelling and gave me a headache, so I had to air my room out for hours before I could enter it again to sleep. To make our arrival easier, I wish there was a map of the property, explaining the location of all the restaurants, etc... Overall, this place was beautiful, the staff were nice, good food and a safe place for kids to play and wander around while parents relax or play with them :)
Stayed 5 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family hotel
Loved our stay here, hotel has everything a family needs for a holiday. Restaurants were good quality and staff really friendly. The rooms were a good size, with enough room for a pram to be left. Finally very convenient for the airport, with a taxi company in the foyer.
Stayed 3 nights in Jan 2024
Response from Guest experience & Quality Department on Feb 13, 2024
Dear Daniel, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 Excellent

Adham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest experience & Quality Department on Feb 13, 2024
Dear Adham, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

2/10 Terrible

Ruksana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel manager Sameh and Osama were very nice and helpful. Always willing to go above and beyond. However, there were problems from the start. Ahmed the night receptionist was hostile and ill mannered. Checks were not made against booking, One of the rooms was cancelled during check in and we were told one adult and child had to find another hotel or pay for a room that was already paid for. Check in took a whole 3 hours, issues were escalated to manager Sameh, who upgraded us, however, blame was transferred to expedia. Room was not to the standard as expected, broken door safety bar, broken door handle, balcony doors did not shut, one of the rooms AC did not work, brown tap water, and drains did not drain. The la carte restaurant's which are 6/7 restaurants was not bookable, as staff were booking for visitors before the window for booking became available. Heated pools-advertised as 6 heated pools, when we got there only two were heated and on one of the days the heating was not turned off. All issues raised a number of times. There was no action taken. Excursion companies were charging variable rates according to how gullible clients were, transportation for the excursions was horrendous for example, backless seats, that did not have seatbelts, and we were charged £10 for 3 drinks that children thought were complimentary at the end of excursion. There should be prior vetting before they allow companies sell products. We had visitors at the hotel. We were to
Stayed 5 nights in Dec 2023
Response from Guest experience & Quality Department on Feb 13, 2024
Dear Ruksana First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards, Guest experience & Quality Department

10/10 Excellent

Sanjeewa

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Absolutely wonderful hotel
Great hotel. Great staff
Stayed 4 nights in Dec 2023
Response from Guest experience & Quality Department on Feb 13, 2024
Dear Sanjeewa, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

2/10 Terrible

Mark

Stayed 7 nights in Sep 2023
Response from Guest experience & Quality Department on Oct 17, 2023
Dear Mark, First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards,

8/10 Good

Abdelrahman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good worth for money. Variety of food could be improved. Staff are very friendly, excellent!
Stayed 4 nights in Aug 2023
Response from Guest experience & Quality Department on Sep 2, 2023
Dear abdelrahman , Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards, Guest experience & Quality Department

10/10 Excellent

Mohamed

Traveled with family
Liked: Staff & service, property conditions & facilities
One of the most enjoyable Stays The animation team is great The food is Perfect It’s so much fun for the kids as they were always in the aqua park The sea beach is not to the level we didn’t stay there The reception stuff is not to the level of all the other stuff
Stayed 5 nights in Jul 2023
Response from Guest experience & Quality Department on Sep 2, 2023
Dear Mohamed , First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards, Guest experience & Quality Department

2/10 Terrible

hoomi

Stayed 2 nights in Feb 2023

6/10 Okay

ibrahim

Disliked: Staff & service
No parking, bad bathroom
Response from Guest experience & Quality Department on Feb 20, 2023
Dear Mr, Ibrahim First of all we would like to thank you for taking the time to share your comments on Expedia travel . We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements.

6/10 Okay

Kazunari

Liked: Room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Marcelo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad communication with airport transfer services. 45 minutes to get someone to help with the luggage. Food is average and with no service. Buffet removes the food before closing hours and don’t help you with drinks or anytime. A few efficient employees, mostly slow.
Stayed 2 nights in Sep 2022
Response from SUNRISE Aqua Joy Resort on Oct 9, 2022
Dear Mr. Marcelo,Warm greetings from SUNRISE Aqua Joy Resort. First of all we would like to thank you for taking time to share your holiday experience with us. We are sorry to read that your holidays did not meet your expectations. We do apologize for misunderstanding between driver what caused delay of your transfer from the airport. Management of limousine service was informed to prevent such situation further. Kindly be advised that your valued feedback about quality of service at the restaurant and food was cascaded to relevant departments heads. We truly hope to have a chance to welcome you back to experience different service and see our improvementsKind regards,Guest Experience & Quality Department

10/10 Excellent

Shareef

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Welcoming to all...
The staff are 100% on point!
Stayed 3 nights in Aug 2022
Response from SUNRISE Aqua Joy Resort on Sep 19, 2022
Dear Mr. Shareef,Warm Greetings from SUNRISE Aqua Joy ResortFirst, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,Guest experience & Quality Department

8/10 Good

Yahia Said Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from SUNRISE Aqua Joy Resort on May 25, 2022
Dear Mr. Yahia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind regards, Guest Experience & Quality Department

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022
Response from SUNRISE Aqua Joy Resort on Apr 20, 2022
Dear Guests, Thank you for your 10 score rating! We hope to have the pleasure of welcoming you back in the future. Kind regards, Guest Experience & Quality Department

6/10 Okay

fibi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like boll and staff and I feel good
Stayed 3 nights in May 2021
Response from SUNRISE Aqua Joy Resort on Jul 25, 2021
Dear guests, Thank you for choosing SUNRISE AQUA JOY Resort for your recent vacation and for sharing your positive experience online. We are very happy to read that you had a pleasant stay with us and would be delighted to welcome you back again to your second home. Kind regards, Guest Experience & Quality Department

10/10 Excellent

Waleed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Sunrise Aqua Joy Resorts on Jul 24, 2021
Dear Mr. Waleed, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It is great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Sunrise Aqua Joy Resorts on Jul 24, 2021
Dear guest, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It is great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service
The staff and the food were very bad and I don’t recommend anyone to go there , they were thinking that we were Americans and when they know that we are Egyptians they asked for more money!
Stayed 2 nights in Jun 2021
Response from SUNRISE Aqua Joy Resort on Jul 2, 2021
Dear Valued Guest , Thank you for choosing SUNRISE Aqua Joy Resort for your recent vacation and for taking the time to share your feedback online. We are grateful for your comments. It is very important for us to know your opinion to have a possibility to develop and provide our best to our valuable guests. Please be assured that all of your constructive points have been taken into account and shared with the team as an opportunity to improve our service and product. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator is not working properly. No parking available.
Stayed 3 nights in Jun 2021
Response from SUNRISE Aqua Joy Resort on Jun 25, 2021
Dear Ahmed, Thank you for choosing SUNRISE Aqua Joy Resort for your recent vacation and for sharing your experience online. Please be assured that all of your constructive points have been taken into account and shared with the team as an opportunity to improve our service and product. We truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Kind regards, Guest Experience & Quality Department

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
your program is very bad not good not really respect client i go to hotel and no have a reservation and no can't to connect you customers service and you want only take a money
Stayed 3 nights in Jun 2021
Response from Guest Experience & Quality Department on Jun 24, 2021
Dear our valued guest, Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort!

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Sunrise Aqua Joy Resorts on Jun 20, 2021
Dear guest, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It is great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Holiday but!!
The receptionist was helpful, he try to support me as much as possible, the only problem was the crowded and COVID rules are not fully enforced on the guests at the restaurants
Stayed 1 night in Jun 2021
Response from Sunrise Aqua Joy Resorts on Jun 14, 2021
Dear guest, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It is great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and great
Nice hotel with good service
Stayed 3 nights in Jun 2021
Response from Sunrise Aqua Joy Resorts on Jun 14, 2021
Dear guest, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It is great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Have not been here long enough to make an opinion
Stayed 1 night in May 2021
Response from Sunrise Aqua Joy Resorts on May 7, 2021
Dear guest, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It is great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from Guest Experience & Quality Department on Apr 24, 2021
Dear our valued guest, Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards,

10/10 Excellent

marwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اقامة رائعة
احسن شئ في الفندق و اللي جعل الاقامة مثالية هي استاف العاملين بالفندق كلهم حقيقي علي طول بشوشين و خدومين جدا جدا و بالاخص استاذ اسامة في الرسيبشن و استاذ احمد و الشيف حسن في المطعم بجد رائعين و اهم حاجة عندهم راحة النزيل حقيقي بشكرهم اوي كلهم و اسفة لو نسيت حد ، الاكل حلو اوي و متنوع و السناكس برضة ، الانيميشن كويس جدا و الشاطئ حلو جدا و البحر ممتع ،
Stayed 2 nights in Apr 2021
Response from Sunrise Aqua Joy Resorts on Apr 6, 2021
Dear guest, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It is great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I planned to stay in sunrise aqua joy hurgada me and my wife for three nights from 7/3/2021 to 10/3/2021 After carful research and reviewing hotel photos I made the reservation through expedia But when we arrived the hotel, we got shocked our vacation we waiting for months ruined The main reason we came for the beach and snoring activity is faded , its not an open beach its marina for yachts and we cannot swim farther a very small part of the still water however the photos shows without any yachts and shows the open sea I asked the receptionist to cancel or amend my reservation but he said you didn’t book from my side please get back to your booking agency After a long way drive, I compelled to stay one night also to looking for another hotel so I start communication with expedia and they get back to hotel and amend my reservation to be one night will be deducted and refund me by the other two nights so the most of my stay there used to finish with expedia and looking for another hotel When I am checking out the same receptionist told me your booking was cancelled at all and you must pay this night by cash here and with the same way I replied get back to the agency its already paid but he said we sent them an email and we waiting for reply and till then you cannot move out of the hotel Me and wife got shocked are we under arrest till they reply after debates take over two hours, I call the police we need to move our second day getting ruined and the police came an
Stayed 3 nights in Mar 2021
Response from Sunrise Aqua Joy Resorts on Mar 14, 2021
Dear Guest , Thank you for taking the time to share your comments. We are very sorry to hear that , we look forward to welcoming you on your next visit to our Sunrise Aqua Joy Resort, we promise that the next vacation will be unforgettable vacation.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and professional Food was very good but it can be better
Stayed 2 nights in Feb 2021
Response from Sunrise Aqua Joy Resorts on Feb 25, 2021
Dear guest, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It is great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

8/10 Good

DARYL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Animation team was excellent and very helpful- Sayed and Sheriff at the bars and the head chef were outstanding.
Stayed 9 nights in Dec 2020
Response from Sunrise Aqua Joy Resorts on Jan 6, 2021
Dear guest, Sunny greetings from the Sunrise Aqua Joy Resort, thank you very much for your review. It's great to learn that you were impressed with your stay with us and that your opinion of the hotel is so positive. We are delighted that you are considering @SUNRISE Resorts & Cruises for your next visit to our resort and hope to see you again soon

10/10 Excellent

M.elghazoly, Cairo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good and the service was great and the staff is very friendly
Stayed 4 nights in Nov 2020
Response from Guest Experience & Quality Department on Dec 3, 2020
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Sunrise Aqua Joy Resorts on Nov 19, 2020
Dear Guest, SUNNY Greetings From Sunrise Aqua Joy resort, thank you for your review It is wonderful to learn that you were impressed by your stay with us and that your opinion of the hotel is such a positive one. We are delighted that you would consider @SUNRISE Resorts & Cruises for your next visit in our resort and we hope to welcome you back again soon

10/10 Excellent

Aly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to relax and enjoy
Nice hotel to relax and stay, the beautiful beach almost surrounding everywhere, with a several nice pools , meals are great in quality , Recipes and service , finally it’s amazing place to relax and enjoy.
Stayed 3 nights in Oct 2020
Response from Guest Experience Center on Nov 5, 2020
Dear Guest, SUNNY Greetings From Sunrise Aqua Joy resort, thank you for your review It is wonderful to learn that you were impressed by your stay with us and that your opinion of the hotel is such a positive one. We are delighted that you would consider @SUNRISE Resorts & Cruises for your next visit in our resort and we hope to welcome you back again soon.

8/10 Good

Hossam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family vacation
I enjoyed the aqua activities most
Stayed 4 nights in Oct 2020
Response from Guest Experience & Quality Department on Oct 29, 2020
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

6/10 Okay

Mohamed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Guest Experience & Quality Department on Oct 13, 2020
Dear our valued guest, Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards,

8/10 Good

Abdullah

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Guest Experience & Quality Department on Oct 13, 2020
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Guest Experience & Quality Department on Oct 13, 2020
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

6/10 Okay

Ibrahim

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Guest Experience & Quality Department on Oct 6, 2020
Dear our valued guest, Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards,

10/10 Excellent

Ahmed

Stayed 1 night in Sep 2020
Response from Guest Experience & Quality Department on Oct 13, 2020
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

4/10 Poor

Julia, U.K.

Traveled with group
Liked: Staff & service, amenities
The staff polite and helpful - and all seems aware of the guidelines for managing safety for all. However it seems that Covid has taken it’s toll - the overall rating was in line with a reasonable 3* hotel. This hotel was certainly not 5* Phones did not work in the bedroom and bathroom. Air condition switch missing. Dress code for the restaurant was written but not enforced. We were quite bemused when a staff advised that we “dress up for the a la cart”. On arrival at the restaurant there was no dress code and falls short of Reasonable attire. The disabled facility did not fit for purpose as the wheel chair ramp was far too steep and presents a risk to users
Stayed 2 nights in Sep 2020
Response from Sunrise Aqua Joy Resorts on Sep 19, 2020
SUNNY Greetings Julia, thank you for taking the time to write your detailed review of your recent experience at SUNRISE Aqua Joy Resorts. We are sorry to know that some parts of your stay with us were not up to your satisfaction and we’d like you to rest assured that all of your constructive points will be taken into account and shared with the team as an opportunity to improve our service and product. Kind Regards ,,, Guest Experience & Quality Department

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Amazing
Amazing Family vacation
Stayed 3 nights in Aug 2020
Response from Guest Experience & Quality Department on Sep 9, 2020
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2020
Response from Guest Experience & Quality Department on Aug 23, 2020
Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

6/10 Okay

Ibrahim

Traveled with family
Stayed 3 nights in Aug 2020
Response from Guest Experience & Quality Department on Aug 13, 2020
Dear our valued guest, Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards,

6/10 Okay

Refaat

Traveled with family
Disliked: Staff & service, property conditions & facilities
Over capacity and crowded
Stayed 4 nights in Jul 2020
Response from Guest Experience & Quality Department on Aug 6, 2020
Dear our valued guest, Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards,

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
اسوء خدمة شفتها بحياتي
اسوء خدمة في العالم بشكل عام ، عند استقبالنا اخرونا للساعه ٤ حتى تسجيل الدخول للغرفة ثم كان يوجد خلل بالخزنه ولم يتم اصلاحه لليوم الثاني بسبب التطنيش المستمر من الموظفين والتسليك بكلمة حاضر وحاضر وثواني نكون عندك، والغرفة كانت ملاصقة لغرفة بها اولاد ونحن متزوجين جديد لذلك كان ذلك اكبر مصدر ازعاج وعدم راحة لنا، فقط الاكل تبعهم كان جميل جدا اما الخدمة بشكل عام فااااشله بكل ماتعنيه الكلمة ولذلك لاانصح احد به ولن اكرر زيارتي ابدا له
Stayed 4 nights in Jul 2020
Response from Guest Experience & Quality Department on Jul 23, 2020
Dear our valued guest, Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards,

10/10 Excellent

Tareq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2020
Response from Guest Experience & Quality Department on Jul 19, 2020
Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

8/10 Good

Loai

Liked: Staff & service
Fair
Fair
Stayed 5 nights in Jul 2020
Response from Guest Experience & Quality Department on Jul 16, 2020
Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards,

8/10 Good

Verified traveler

Stayed 5 nights in Jul 2020
Response from Guest Experience & Quality Department on Jul 15, 2020
Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE AQUA JOY Resort Kind regards,

6/10 Okay

Mohamed

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth the miney value
The resort is too limited in spaces which is risky in the current circumstances and not up to the expectation nor the money value. Very limited utilities, however the staff was so friendly and helpful.
Stayed 5 nights in Jul 2020
Response from Guest Experience & Quality Department on Jul 13, 2020
Dear our valued guest, Thank you for valuing your stay at SUNRISE Aqua Joy Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards,