Property entrance
Check availability

Reviews of The New Inn

3.5 out of 5
The New Inn
Odiham Road, Heckfield, Hook, England

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 89 reviews" "
Rating 8 - Good. 35 out of 89 reviews" "
Rating 6 - Okay. 14 out of 89 reviews" "
Rating 4 - Poor. 7 out of 89 reviews" "
Rating 2 - Terrible. 3 out of 89 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 1 night in Sep 2022

10/10 Excellent

Mark

Stayed 1 night in Aug 2022

10/10 Excellent

Marguerite

Stayed 1 night in Aug 2022

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
1 night stop, good value for money. Big spacious room & a great Breakfast
Stayed 1 night in Jul 2022

6/10 Okay

Shirley

Stayed 1 night in Jul 2022

8/10 Good

Betty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the room was clean and comfortable. Free Wi-Fi, tv in room, facilities for making tea etc were all welcomed. Breakfast choices were good. The room could have benefited from an update but being in an old pub it was better than we expected. Overall delighted with our stay.
Stayed 1 night in Jul 2022

4/10 Poor

Donna

Business traveler
Disliked: Cleanliness, property conditions & facilities
Although functional – dated and not cleaned properly in places/in the room. Bed was very uncomfortable.
Stayed 2 nights in Jul 2022

6/10 Okay

SUK YIN

Stayed 2 nights in Jul 2022

8/10 Good

Colin Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location for work committment, clean & frendly staff
Stayed 1 night in Jun 2022

8/10 Good

Adele

Stayed 3 nights in Jun 2022

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Manage your expectations
Great food, friendly staff. Good location. Rooms a good size and everything worked. Decor getting tired and matress totally had it. Fiddly locks. Fair price. Just feels like it needs modern make over. The pub element is great just dont expect to be impressed with the room.
Stayed 2 nights in Jun 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with friendly staff, great food and drink
Stayed 2 nights in Jun 2022

10/10 Excellent

Neil

Stayed 1 night in May 2022

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
New Inn
Welcome was diffident. Room showing its age. Clean but water stain on 1 wall, poor paint job on other wall. Chair had hole in its upholstery. Meal was good, pizzas looked great. Service friendly. Needs to sharpen up.
Stayed 1 night in Apr 2022

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget priced stay with breakfast included
Breakfast included in the price made this a very affordable 2 night stay in a nice quiet location. Part of the Badger Brewery chain with a nice pub atmosphere and typical older pub/building feel. Clearly popular, and restaurant evening choices ok although a little pricier than we are used to for what was actually on offer. Large comfortable room with in-room tea/coffee. Would use again.
Stayed 1 night in Mar 2022

6/10 Okay

Julia

Stayed 1 night in Mar 2022

8/10 Good

Joni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good rooms.
We had a night here on a long journey with our w6 year old and dog. Rooms are very spacious and although fixtures were old good care and thought has been put into the linen, towels and amenities in the rooms. Had dinner at The New Inn and the meal was quite good and the service from the staff was outstanding- it really made our evening how friendly and courteous they were. Thank you. We had a peaceful sleep my only slightly negative comment would be the mattress was lumpy. But overall value for money and amazing staff.
Stayed 1 night in Feb 2022

8/10 Good

Jane

Liked: Staff & service
Character and comfort. Great food
Great country pub with good restaurant. Well equipped, large room with a rather shabby en-suite bathroom. Would stay again.
Stayed 1 night in Oct 2021

8/10 Good

Nicky

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family overnight stay
16th century old coach pub, decoration in keeping with style of pub/hotel. Pub food good selection and throughly enjoyable.
Stayed 1 night in Oct 2021

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely friendly staff lovely food breakfast and evening meal nice area to visit local places
Stayed 3 nights in Sep 2021

10/10 Excellent

Yuen Ling

Stayed 1 night in Sep 2021

10/10 Excellent

Yuen Ling

Stayed 1 night in Sep 2021

8/10 Good

George

Liked: Staff & service
Short stay-Getaway
It was ok. Fit for purpose. The room was ok. Some cobweb on light bulbs. Shower was cold unless. Noise from passing traffic but not too bad otherwise its a quiet countryside hideout.
Stayed 3 nights in Sep 2021

8/10 Good

Kristian

Liked: Cleanliness, staff & service
Happy Stay
Food was lovely, friendly service. Hotel does need a little facelift inside as it is a bit dated, and the toilet seat came off
Stayed 1 night in Sep 2021

8/10 Good

John

Liked: Staff & service, room comfort
Tired
Heating was on in the room - but at least there was a thermostatic valve to turn it off. Unlike the one outside the room. Required pliers to shut it off.
Stayed 1 night in Sep 2021

8/10 Good

mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this property was excellent. Breakfast was fab and we also ate in the pub restaurant in the evening where there was a wide range of choice, all hearty meals. Rooms are satisfactory. Mattresses will probably need an update soon.
Stayed 2 nights in Aug 2021

8/10 Good

Linda, Gulfport

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A super British Country Inn/ Hotel. Tucked away . Loved the Restaurant/ Bar area feel. Low ceilings/ Beams . Great character . A pity the Bar staff were not friendly though .
Stayed 3 nights in Aug 2021

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pizza and service
Stayed 1 night in Aug 2021

4/10 Poor

Terry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

paul

Traveled with group
Liked: Cleanliness, staff & service
Weekend break
A pleasant rural pub/hotel. A nice atmosphere, but room needed a bit of updating. Very good cooked breakfast and friendly staff.
Stayed 2 nights in Jul 2021

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable country inn.
Being on a cycling trip, it was great that there was a hose pipe to wash our muddy bikes and a room to store them easily and safely. Very pleased with the quality of the food and genuinely friendly service given by the team.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, lovely room, very clean and dog friendly
Stayed 1 night in Oct 2020

8/10 Good

MARTYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The new inn
Overall cleanlyness good, staff very friendly, service very good
Stayed 1 night in Oct 2020

6/10 Okay

Edward

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Mixed Bag
really nice staff and old fashioned pub food and feel. accommodation very dated (inc matresses) and a huge disappointment. Breakfast not to the same standard as the evening meal.
Stayed 1 night in Feb 2020

8/10 Good

t

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay.
Stayed 1 night in Jan 2020

10/10 Excellent

P

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Rooms were tired and dirty. Wallpaper peeling off walls, damp stains on walls and ceiling, old and lumpy mattress and pillows, noisy plumbing, dirty bath, room door handle flimsy and didn’t appear at all secure, no lighting in corridors - had to use phone torch. Breakfast basic and unfriendly service. Not really fit for purpose.
Stayed 1 night in Nov 2019
Response from Steve on Nov 29, 2019
I'm sorry you would seem to have had a poor experience in your recent stay. Unfortunately, you didn't raise any issues while you were with us, and your review is anonymous so we're unable to ascertain which room you stayed in. We will, of course, strive to look into and rectify the issues you have raised.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Guy

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities
This is a lovely old pub in picturesque countryside. It's on a main road, but the passing cars weren't too loud in the rooms, so didn't disturb. The pub itself was cosy and provided good food. Unfortunately the room was damp and cold, with dated furnishings. The hot water didn't work and either the sink or the bath was leaking slightly onto the bathroom floor. I didn't get a chance to raise this with the staff before checking out (my fault, not theirs), and as I was only there overnight it didn't seem worth switching rooms. But I think it could do with a bit of a refresh generally, especially for guests who were going to be there longer than one night.
Stayed 1 night in Oct 2019

8/10 Good

lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were just lovely and the pub had a lovely relaxed atmosphere.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful and comfortable.
Friendly service, spacious room for three and very clean. Nice breakfast but small choice of cereals and fruit and would have appreciated toast to be offered after our cooked food. That wouldn't stop us going again though.
Stayed 1 night in Aug 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort
We have stayed here a couple of times and do plan to return. We really enjoy our stay. The only problem was the Jacuzzi bath did not work and the shower would not turn off in the morning. Food and service was lovely too
Stayed 1 night in May 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Lovely from start to finish. Very friendly staff and the food was excellent.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019