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Reviews of Hong Kong Ocean Park Marriott Hotel

4.5 out of 5
Hong Kong Ocean Park Marriott Hotel
180 Wong Chuk Hang Road, Aberdeen, Hong Kong

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1131 reviews" "
Rating 8 - Good. 380 out of 1131 reviews" "
Rating 6 - Okay. 118 out of 1131 reviews" "
Rating 4 - Poor. 50 out of 1131 reviews" "
Rating 2 - Terrible. 34 out of 1131 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Extremely clean hotel including room and dinning areas. Easy and quick check in and check out. Very clean and nice swimming pool.
Stayed 3 nights in May 2024
Response from Hong Kong Ocean Park Marriott Hotel on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with excellent service. It was convenient being here going to ocean park and the water park.
Stayed 2 nights in May 2024
Response from Hong Kong Ocean Park Marriott Hotel on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mei Kuk

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The bed is too soft
Stayed 1 night in May 2024
Response from Hong Kong Ocean Park Marriott Hotel on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sanghyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Easy access to airport
Stayed 3 nights in Apr 2024
Response from Hong Kong Ocean Park Marriott Hotel on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chi-Chi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the Marriott because of the swimming pools and proximity to MTR. Ocean Park and the MTR are literally next door to the hotel, and it is only one stop to Admiralty, which is very convenient for interchanges. The room was lovely and the pools very quiet - the kids loved it. Would definitely consider staying there again. So comfortable and luxurious. Also recommend Water World which is a shuttle bus ride away!
Stayed 9 nights in Apr 2024
Response from Hong Kong Ocean Park Marriott Hotel on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Hong Kong Ocean Park Marriott Hotel on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carolynn

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room is nice but the towels are smelly and seem old. We were often provided towels with holes and yellowish colour. It’s off-putting. The escalator towards MTR station was also often not working.
Stayed 3 nights in Jan 2024
Response from Hong Kong Ocean Park Marriott Hotel on Mar 25, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

JEEHYUN

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Hong Kong Ocean Park Marriott Hotel on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Solomon, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right next to the ocean park sea aquarium and amusement park. Breakfast is good. Downside not many local food choices around the area.
Stayed 2 nights in Jan 2024
Response from Hong Kong Ocean Park Marriott Hotel on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jan Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hong Kong Ocean Park Marriott Hotel on Jan 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Surender

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Jan 2024
Response from Hong Kong Ocean Park Marriott Hotel on Jan 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

IAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hong Kong Ocean Park Marriott Hotel on Jan 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jan 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ooi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Next to Ocean Park MTR, very accessible!
Stayed 5 nights in Dec 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jan 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gigi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Response from Hong Kong Ocean Park Marriott Hotel on Feb 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hong Kong Ocean Park Marriott Hotel on Dec 20, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nataly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right next to the Ocean Park. Nice size rooms with a great design features and all the amenities such as Nespresso coffee machine and super plush bath robe. But the best part was the extra deep bathtub which kids absolutely loved soaking in after a day at the park.
Stayed 2 nights in Dec 2023
Response from Hong Kong Ocean Park Marriott Hotel on Dec 13, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property convenient
Stayed 7 nights in Nov 2023
Response from Hong Kong Ocean Park Marriott Hotel on Dec 11, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Udo

Business traveler
Liked: Cleanliness, staff & service
Never found a Western style Restaurant with non-chinese food. The location is good if you know how to use the MTR. Noisy OTIS elevators are a surprise. They make also silent ones. Actually when you expect the elevator to go up it first drops before going up. Very uncomfortable feeling. All light switches are dark brown and have dark grey writing on it. Nobody can read it.
Stayed 3 nights in Nov 2023
Response from Hong Kong Ocean Park Marriott Hotel on Dec 5, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Yuen Yue Freda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for family
Stayed 1 night in Nov 2023
Response from Hong Kong Ocean Park Marriott Hotel on Nov 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, well maintained, very green and lovely. However, the food options were poor. The 'cafe' offered breakfast at $30 per person and up! The other restaurants were much higher priced than that! This hotel was connected with Ocean Park and the MTR (underground train), but nothing else without a lengthy ride. Very poor pricing for a larger family.
Stayed 4 nights in Nov 2023
Response from Hong Kong Ocean Park Marriott Hotel on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott Hotel Ocean Park is near to Ocean Park MTR station but not many eateries nearby so need to travel one station down to Admiralty MTR station for more food options.
Stayed 3 nights in Nov 2023
Response from Hong Kong Ocean Park Marriott Hotel on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vincent, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Toilet seat at my room 3502 not secure properly. Staffs are friendly n efficient.
Stayed 7 nights in Oct 2023
Response from Hong Kong Ocean Park Marriott Hotel on Nov 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hong Kong Ocean Park Marriott Hotel on Oct 27, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Nice , Clean , friendly service , comfortable environment .
Stayed 5 nights in Oct 2023
Response from Hong Kong Ocean Park Marriott Hotel on Oct 25, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to get around by MTR. Hotel room is spacious and clean. Staff are friendly and courteous. Would definitely stay there again when I visit Hong Kong next time.
Stayed 9 nights in Oct 2023
Response from Hong Kong Ocean Park Marriott Hotel on Oct 25, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and indoor play area
Stayed 14 nights in Sep 2023
Response from Hong Kong Ocean Park Marriott Hotel on Oct 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Xiao Hui

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent, from bell boy, concierge, reception, house keeping, common area cleaning etc; lots of Cantonese speaking staff creates stronger home sense since Cantonese is our mother tongue. Very thoughtful plants choices in the garden, they appear to have the natural ingredients that repel mosquitos. Breakfast buffet is tasty with lots of variety, would be better if dining period is a bit longer, currently only 90 min per time slot. Complimentary bottle waters and snack are great. The 3 levels tall Aquarium located in front entrance plus room view of the Ocean Park are stunning. The swimming pools and kids indoor/outdoor activities creat a family friendly environment! My kids have already requested to come back here next time. Areas of improvement: 1) automatic doors are needed in hotel entrance & accesses between buildings, difficult to open heavy doors with luggages and small children. 2) more hooks in hotel room for hanging stuff. 3) coin laundry and dryer machines would be appreciated. 4) more towels are needed as we only had 2 sets of towels for family of 4. 5) lunch & dinner buffet are too pricy.
Response from Hong Kong Ocean Park Marriott Hotel on Oct 4, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Megan

Business traveler
Liked: Amenities
Front office staff were excellent. Concierge also great. Restaurant staff for the Bistro/common area dining were unpleasant and unhelpful. Bathrooms could have been cleaner regarding shower/bathtub.
Response from Hong Kong Ocean Park Marriott Hotel on Oct 4, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Travel

Stayed 1 night in Sep 2023
Response from Hong Kong Ocean Park Marriott Hotel on Sep 29, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Kar Yan

Stayed 1 night in Aug 2023
Response from Hong Kong Ocean Park Marriott Hotel on Sep 4, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

YEE TAK EDITH

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Waited for 2.5 hours for checking in with a toddler Very hot lobby Worst check in experience of all Fairly nice room Ran out of cups for coffee during buffet Nice swimming pool
Stayed 1 night in Jul 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 26, 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Ying Hon

Liked: Cleanliness, staff & service, property conditions & facilities
The bed is excellent.
Stayed 4 nights in Jul 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 20, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ANDREI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean park best hotel
Close to Ocean Park, have swimming pool. Very clean. Good buffet and lounge. Good experience.
Stayed 6 nights in Jul 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 20, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mei Na

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1. Pier restaurant messed up my bread order and quite a few staffs were not fluent in Cantonese. 2. I left my card key in my room, and front desk assistant told me it was required to check out with my card key and she would issue a new card key for me to take my old card key from my room. 🤔 honestly, I have been to hundreds of hotel and never had same experience that I must have my card key to check out. And telling me to use a new issue card key to walk all the way back and bring my old card key just sound very dumb. I refused and demanded to speak to the front desk staff behind the counter and check out process just went well.
Stayed 1 night in Jul 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 12, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Very new hotel and very convenient for the metro station at Ocean Park. Food great, comfortable bed and nice and quiet at night
Stayed 3 nights in Jul 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Veng I

Traveled with family and small children
We had a really pleasant stay. Check in and out took a bit too long but other than that, things were great.
Stayed 2 nights in Jul 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 7, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

HONGFEI

Stayed 2 nights in Jun 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 19, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

ching yee anita

Expensive n limited choice
Stayed 2 nights in Jun 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jun 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ngar Yin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can be improved with better room service and room cleaning.
Stayed 7 nights in Jun 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jun 21, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

dawei

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent. Just I forgot my face wash at the hotel. 😭
Stayed 1 night in Jun 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jun 21, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sin Ling

Stayed 1 night in Jun 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jul 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chung Mun

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and good services . Friendly staff and reasonably good food . Good facilities.
Stayed 2 nights in Jun 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jun 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maly

Liked: Cleanliness, property conditions & facilities
Great place to stay over the week, super convenient with an MTR entry. Pool hours are super dumb tho (not open for lots of times)... but great experience all in all!
Stayed 6 nights in May 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jun 12, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chi Ho

Liked: Cleanliness, property conditions & facilities
The poolside view is magnificent
Stayed 3 nights in Jun 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jun 6, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 5 nights in May 2023
Response from Hong Kong Ocean Park Marriott Hotel on Jun 6, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Dheeraj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Hong Kong Ocean Park Marriott Hotel on May 17, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

man wah

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Hong Kong Ocean Park Marriott Hotel on May 15, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jackie P

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean property
It is a nice property. But the location is not close to any food joints. Have to take an MTR ride to get a cup of coffee. I hope there is a 'Grab & Go' F & B outlet. There are only sit-down restaurants or room service.
Stayed 10 nights in Apr 2023
Response from Hong Kong Kong Ocean Park Marriott Hotel on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback!