Front of property

Reviews of Bach Suites Saigon, a Member of Design Hotels

4 out of 5
Bach Suites Saigon, a Member of Design Hotels
10A Pham Ngoc Thach, District 3, Ho Chi Minh City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 125 out of 173 reviews" "
Rating 8 - Good. 43 out of 173 reviews" "
Rating 6 - Okay. 2 out of 173 reviews" "
Rating 4 - Poor. 2 out of 173 reviews" "
Rating 2 - Terrible. 1 out of 173 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly well kept and beautiful property. Staff has consistently been above and beyond helpful.
Stayed 2 nights in Jan 2024
Response from Thuan Chau on May 16, 2024
Dear Mr. Daniel,Greetings, and thank you so much for choosing us for your hotel stay!We are delighted to learn that we have made a good impression on you. Your kind words for our design and service are greatly appreciated by our team. It is heartwarming to know that we contributed to the comfort and fulfillment of your stay.We look forward to welcoming you back soon. Thank you once again for the opportunity.Warmest regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy place for a staycation
Stayed 1 night in Apr 2024
Response from Thuan Chau on May 3, 2024
Dear Ms. Anh,Thank you so much for choosing Bạch Suites Saigon for your hotel stay. It was our absolute pleasure to welcome your family on this staycation. Your kind words are deeply cherished by our team, and we look forward to delivering you another fulfilling experience on your next return.Thank you once again for giving us a chance.Warmest regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful, but the loud beer garden across the street keeps Bach Suites from being a top-notch stay.
Stayed 4 nights in Apr 2024
Response from Thuan Chau on Apr 24, 2024
Dear Ms. Kelsey,Thank you so much for choosing us for your hotel stay. It was our honor to welcome you into the heart of the city.We are genuinely delighted that our service and facilities have left a good impression on you and that you had an enjoyable time staying here. However, we apologize that it was not as fulfilling as you had expected due to the music. As we are centrally located, the liveliness of the city is part of the experience, and the hotel windows are double-glazed to best accommodate our guests.We certainly look forward to another chance to welcome you back soon. Thank you once again for taking a moment to leave the kind words.Warmest regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Thuan Chau on Apr 24, 2024
Dear Ms. Thanh,Thank you so much for choosing Bạch Suites Saigon for your hotel stay. We are delighted that everything went well during your stay and that we have left a good impression on you. It was our absolute pleasure to welcome you into the heart of the city. Your review is greatly appreciated by our team.We look forward to welcoming you back soon. Thank you once again for the opportunity.Warmest regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Hwe Chin,

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thuan Chau on Apr 20, 2024
Dear Ms. Chin,Thank you so much for choosing Bạch Suites Saigon for your hotel stay. It was our absolute pleasure to welcome you back into the city. We are delighted that you had a fulfilling and memorable time.We look forward to your return soon.Warm regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

The

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back. If you don’t like noise then the hotel can be noisy from the bar across the road.
Stayed 2 nights in Apr 2024
Response from Thuan Chau on Apr 19, 2024
Dear Mr. The,We are delighted to hear that you had a lovely time staying here. It was an absolute honor to welcome you in the city. Thank you for taking a moment of your time to share the experience. Our team and I deeply cherish the kind words.We certainly look forward to welcoming you back soon.Warm regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms are very spacious with enclosed balconies. Staff were top notch.
Stayed 5 nights in Mar 2024
Response from Thuan Chau on Mar 12, 2024
Dear Ms. Catherine,Thank you so much for deciding to return to Bạch Suites!We are delighted to hear that everything went well for your stay. It was our absolute honor to accommodate you here in the heart of the city.Your kind words for our interior and service are deeply cherished by our team. It is heartwarming to know that we have left a good impression on you.Thank you once again for the kindness. We certainly look forward to welcoming you back very soon.Warmest regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Peggy, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Thuan Chau on Mar 5, 2024
Dear Ms. Peggy,Thank you so much for taking a moment to share the experience. We are delighted to see this lovely review from you. It was our absolute pleasure to accommodate you here in the heart of the city and make your vacation memorable.We certainly look forward to welcoming you back soon. Your kindness is deeply cherished.Warmest regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

Edward

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast buffet. It was awesome. Stayed in there December 2023. The freezer in the room wasn’t cooling the drinks in it but I called up for ice bucket from the main desk and it came right away. Definitely I recommend this hotel. The staff were friendly and spoke good English. Thank you.
Stayed 4 nights in Dec 2023
Response from Thuan Chau on Feb 7, 2024
Dear Mr. Edward,Greetings and thank you so much for staying at Bạch Suites Saigon!We are ecstatic that you decided to take a moment of your time to leave a review. It warms our hearts to know that our effort is well acknowledged by you.Your kind words for our service are deeply cherished by our team. We are honored to contribute and be a part of this travel experience of yours.Thank you once again for the opportunity. We look forward to welcoming you back soon.Sincerely,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

sang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent everything!!!
Excellent everything!!! Very clean rooms, very nice bathroom. Very comfortable beds. Excellent customer service. Breakfast was sufficient as far as quantity but very delicious. You don’t need a lot for breakfast at the hotel because if you’re traveling to Vietnam, get out there and try the local food, not the big fancy restaurants but the local restaurants and street stalls.
Stayed 3 nights in Jan 2024
Response from Thuan Chau on Feb 7, 2024
Dear Ms. Sang,Thank you so much for spending time at Bạch Suites Saigon!We are delighted to receive this lovely review from you. It was our absolute pleasure to accommodate you and your family here in the city.Your kind words for our cleanliness, interior and service are highly appreciated by our team. It warms our hearts to become a part of this memorable vacation of yours.Thank you once again for the opportunity. We look forward to welcoming you back soon.Warmest regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud bar across the street
Lovely rooms and lovely staff. Unfortunately the very loud establishment across the street, 'Yo Beer', will rattle your bones if you decide to spend time I. Your room in the evening. It's deep heavy Bass that you feel throughout your body. So, the two sets of earplugs in each nightstand, don't help much. It's unfortunate for the Bach Suites because it is a lovely hotel -- but we would never stay there again
Stayed 3 nights in Jan 2024
Response from Thuan Chau on Jan 19, 2024
Dear Mr. Arthur,Greetings and thank you for staying at Bạch Suites Saigon!We are honored to receive this review of yours. It was our absolute pleasure to accommodate you here in the heart of the city.Your compliments for our staff and service are highly appreciated by our team. Our apologies that your experience was not as fulfilling as you had expected due the bar. As we are a city hotel, the liveliness of the city is part of the experience. However, our windows are double-glazed for optimal noise reduction, and earplugs are prepared in each room for light sleepers.Although we understand your concern and appreciate your compassion, this matter is not limited to Bạch Suites only, but it is a general issue for most city hotels as well.Thank you so much for giving us an opportunity and for your consideration. We look forward to welcoming you back soon.Warmest regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

Yong

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everyone of the staff in this hotel is totally committed to make our stay as comfortable and convenient for us. My Le - lovely hotel receptionist booked our Saigon Water Bus trip for us online and volunteered to use her personal visa card to do this without charge etc. The house keeping staff were totally committed to making the bed comfortable for my husband to address his backache issues. The free coffee and tea facilities throughout the day with free butter cookies provided made it quite welcoming to get back to the hotel to simply relax at the lounge. Make sure you visit the 4P pizza place for your meals. It is located less than five minutes away. We enjoy the complimentary toiletries provided. And I have read at least two interesting articles from the magazines provided. The breakfast spread allowed me to try a few local noodle dishes. The hotel is only noisy for four hours in the evening before midnight. It is nice and quiet throughout the day. The club across the road has definitely let this hotel down. What a shame!😭
Stayed 4 nights in Jan 2024
Response from Thuan Chau on Jan 13, 2024
Dear Ms. Yong.Greetings and thank you for choosing Bạch Suites Saigon!We are delighted to see that you thoroughly enjoyed your stay. We appreciate you taking a moment of your time to share the experience.Your kind words for our service, facilities, and location left us overjoyed, especially Ms. My. We would like to extend our heartfelt appreciation on behalf of her. It warms our hearts to become a part of this memorable vacation of yours.Our apologies that your experience was not as fulfilling as you had expected due to the music from the club. As we are a city hotel, the liveliness of the city is part of the experience. Our location gives us the advantage of offering our guests a chance to visit many attractions and diners within walking distance. Additionally, to support our guests’ nightly comfort, all windows in the hotel are double-glazed for optimal noise reduction. Thank you once again for giving us a chance. We look forward to welcoming you back soon.Best regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked this hotel. Breakfast was wonderful with lots of choices. Great coffee!
Response from Thuan Chau on Jan 13, 2024
Dear Mr. Jon,Greetings from Bạch Suites Saigon!We are delighted to receive this lovely review from you. It is an honor to welcome you on such a special occasion during your vacation to the city.It is heartwarming to hear that you thoroughly enjoyed your time with us. We appreciate your compliments on our service and interior.Thank you once again for giving us a chance. We look forward to welcoming you back soon.Warmest regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a dip into the pool. Thoroughly enjoyed breakfast.
Stayed 1 night in Dec 2023
Response from Thuan Chau on Jan 13, 2024
Dear Ms. Yvonne,Greetings and thank you for spending time at Bạch Suites Saigon!We appreciate you taking a moment of your time to share the experience. It is an honor to accommodate you here in the heart of the city.It is heartwarming to hear that you thoroughly enjoyed our service. We are delighted to become a part of this travel experience of yours.Thank you once again for the opportunity. We look forward to welcoming you back soon.Best regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

NHUNG

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in Dec 2023
Response from Thuan Chau on Dec 21, 2023
Dear Ms. Nhung,Greetings and thank you for spending time at Bạch Suites Saigon!Such a kind gesture from you to take a moment of your time to share the experience. Our team is delighted to see your 5/5 review, it is certainly deeply cherished.We look forward to delivering you another fulfilling experience on your next return.Warmest regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

Vu, Bridgeton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Thuan Chau on Dec 17, 2023
Dear Mr. Vu,Greetings and thank you for choosing Bạch Suites Saigon!We appreciate you taking a moment of your time to share the experience. It warms our hearts to be part of a positive travel experience and contribute to the fulfilment of your stay.Thank you once again for the opportunity. We look forward to welcoming you back soon.Warm regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean made my wife happy.
Stayed 3 nights in Oct 2023
Response from Thuan Chau on Dec 7, 2023
Dear Mr. Reginald,Greetings from Bạch Suites Saigon!We are delighted to see your 5/5 review. Such a lovely gesture of yours to take a moment of your time to share the experience.It warms our hearts to know that your time spent here was worthwhile. We are ecstatic that your wife also feels the same. To be able to accommodate you both was such a pleasure to us.Thank you so much for the opportunity. We look forward to welcoming you back soon.Best regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Francesca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and check in was easy. The room was spacious, clean and modern. Breakfast was also very good. The only negative point is the bar across the street plays very loud music until midnight, so it can be hard to sleep early as you can hear the noise from the room.
Stayed 3 nights in Nov 2023
Response from Thuan Chau on Nov 30, 2023
Dear Ms. Francesca,Greetings from Bạch Suites Saigon!We are ecstatic to see your 5/5 review. Thank you for taking a moment of your time to share the experience.Your compliments for our staff, facilities, and service are deeply cherished by our team. We are all delighted to be one of the highlights in your trip to Saigon.Our apologies that your stay was not as fulfilling as you had expected due to the music. Since we are a central city hotel, the liveliness of the city is part of the experience. However, all windows are double glazed for optimal noise reduction.Thank you once again for giving us a chance. We look forward to welcoming you back soon.Best regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Dennis, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Nov 2023
Response from Thuan Chau on Nov 11, 2023
Dear Mr. Dennis,Greetings and thank you so much for choosing Bạch Suites Saigon!We are delighted to see that you had an enjoyable stay. Being able to accommodate you was our absolute pleasure. It warms our hearts to know that our effort came a long way in making your time worthwhile.Thank you once again for the opportunity. We look forward to welcoming you back soon.Warm regards,Thuan Chau Hotel Manager

10/10 Excellent

Novrianti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time traveling with our 9 month old baby and we are glad to have picked this place! The entire team at Bach Suites Saigon is super prompt for all our requests (i.e. additional bottles of water, travel adapters etc.), and their attention to detail is great! Facilities in the hotel are not too remarkable (breakfast buffet options etc) but is definitely good enough for a short and comfortable stay. Overall a great experience and we enjoyed our time here!
Stayed 3 nights in Nov 2023
Response from Thuan Chau on Nov 8, 2023
Dear Ms. Novrianti,Greetings and thank you for staying at Bạch Suites Saigon!We are ecstatic to see your review. Being able to accommodate you here in the city center was our absolute pleasure.Your compliments for our service and facilities are deeply cherished by our team. It warms our hearts to know that our effort contributed greatly to the comfort of your stay.Thank you once again for the opportunity. We look forward to delivering you another fulfilling experience on your next return.Warm regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay. Rooms clean and beautifully designed. Rooftop pool nice and you can see surrounding rooftop bars at night. Breakfast consistently great. All people working on breakfast crew are great. Nguyen Thi Thanh Huong always has a smile and makes sure you have what you need. IChanh Pham works reception and goes out of his way to help with issues that come up. He and the manager of reception whose name I didn’t write down helped track down a package I left in grab car late at night. It’s our go to place in Ho Chi Minh.
Stayed 2 nights in Oct 2023
Response from Thuan Chau on Oct 23, 2023
Dear Mr. Anthony,Greetings and thank you so much for deciding to come back!We are absolutely delighted to accommodate you and your family as always; the pleasure is entirely ours. We really appreciate you taking a moment of your time to share the experience.Your compliments for our staff are deeply cherished. We have passed the kind words to Ms. Huong and our reception staff. They are ecstatic that their effort was acknowledged by you.Thank you once again for returning to Bạch Suites. We look forward to delivering you another fulfilling experience on your next return.Warmest regards,Thuan Chau (Ms.) Hotel Manager

2/10 Terrible

Bridget

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A boutique hotel. Smaller than the pics illustrate and there is no view. The room was dirty (502) and the shower was not cleaned properly. There was also a sewer smell in the bathroom (the toilet was beside the window) and it did not go away even with the fan on. The sheets on the bed had a big yellow stain on it. Very surprising considering this is supposed to be a "high end" hotel. It is VERY LOUD at night, until about Midnight - 1am. It is right beside a huge club and a very busy round about. They said the mini bar was complimentary - there were 2 cokes and 1 sprite. No water and nothing else. The pool upstairs does not look like the photos. It appears that they are building on top so it's not a picturesque view of the pool or of the city. Positive: the breakfast. On Friday after I checked in and saw the condition of the room, knowing that I could not be refunded for the same night. I advised that I would check out the next day and asked for that day to be refunded. Property refused, despite it being more than 24 hours. They gave me bananas and a chocolate bar to compensate for the inconvenience. Thanks. I am very and thoroughly disappointed in my experience especially for what it cost.
Stayed 2 nights in Oct 2023
Response from Thuan Chau on Nov 8, 2023
Dear Ms. Bridget,Greetings from Bạch Suites Saigon!First and foremost, we would like to express our appreciation for your time spent with us. Our apologies that your experience was not up to your expectations.Regarding your experience with the room being dirty and had a sewer smell, our apologies that we could not handle it right away during your stay since we were not informed of the issues. Additionally, drinks in the room are complimentary and can be refilled anytime upon the guests’ request.As we are a city hotel, our rooms may not be as quiet as you had expected. Nonetheless, all of our windows are double-glazed for optimal noise reduction and the music usually stops at around 11p.m. to midnight. Earplugs are also set up in every room for the guests in case they are light sleepers. On one hand, being a city hotel gives us a location advantage, which is often of great convenience for our guests. On the other hand, experiencing external noise is a common issue encountered by the majority of city hotels.Once again, we apologize for all the inconvenience you experienced during your stay. Thank you so much for letting us know for our improvement.Thank you once again for giving us a chance. We wish you health and success.Best regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Thuan Chau on Oct 16, 2023
Dear Ms. Kim,Greetings from Bạch Suites Saigon!Thank you so much for staying with us and for taking a moment of your time to leave us with an 8/10 review. Our team is delighted that our effort went a long way in making your stay pleasant.We appreciate you giving us a chance to accommodate you, the pleasure was entirely ours. We look forward to delivering you another fulfilling experience on your next return.Kind regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Kari

Liked: Cleanliness
Classic Elegant hotel
Love the architect of classic elegant of this boutique hotel in a good location with everything is in a walking distance. The staff is very nice and helpful.
Stayed 1 night in Oct 2023
Response from Thuan Chau on Oct 16, 2023
Dear Ms. Kari,Greetings from Bạch Suites Saigon!Thank you so much for choosing to stay with us and for taking a moment of your time to send us the kind words. Being able to accommodate you here in the heart of Saigon during your trip was our absolute pleasure.We are delighted that you find your experience enjoyable. Your compliments for our design and staff are greatly appreciated by our team. It warms our hearts to know that our effort went a long way in making your stay comfortable. Thank you once again for the opportunity. We look forward to welcoming you back soon.Kind regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good
Stayed 6 nights in Sep 2023
Response from Thuan Chau on Oct 28, 2023
Dear Mr. Benjamin,Greetings and thank you for staying at Bạch Suites Saigon!We are delighted that you had an enjoyable stay. Being able to accommodate you here in Saigon during your trip was our absolute pleasure.Your kind words have been passed on to our team. We are very appreciative that you spent a moment of your time to leave us with a 5/5 review.Thank you once again for giving us a chance. We look forward to your return in the near future.Kind regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is wonderful and welcoming. We stayed here in February and we were welcomed back by the crew that works breakfast with huge smiles. We will stay here again. Convenient to walk to most sites - we like to walk. You are in the middle of the hustle and bustle, but walk into calm and serenity when you pass through the front doors.
Stayed 1 night in Oct 2023
Response from Thuan Chau on Oct 11, 2023
Dear Mr. Martinez,Greetings and thank you for returning to Bạch Suites Saigon!We are delighted to see your review. We appreciate you taking a moment of your time to share the experience. Being able to welcome you and your family back was our absolute pleasure.Your kind words for our service are deeply cherished by our team. It is heartwarming to know that our effort contributed greatly to making your stay memorable.Thank you once again for trusting us. We look forward to delivering you another fulfilling experience on your next visit.Warmest regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Min Jeong, Auckland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great boutique hotel with helpful and welcoming staff. Every staff I encountered were so kind and caring and they made the stay so enjoyable and relaxing.
Stayed 3 nights in Sep 2023
Response from Thuan Chau on Oct 28, 2023
Dear Ms. Min Jeong,Greetings and thank you so much for spending time at Bạch Suites Saigon!We are overwhelmed by the kindness of your review. It was our absolute pleasure to be able to accommodate you here in the heart of the city.Your compliments for our staff are deeply cherished by our team. We are delighted that our effort went a long way in making your stay the most comfortable.Thank you once again for the opportunity. We look forward to welcoming you back soon.Best regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and accommodating staff. Wonderful breakfast! Great rooms and great location! Would highly recommend!
Stayed 3 nights in Sep 2023
Response from Thuan Chau on Sep 22, 2023
Dear Mr. Wagner,Greetings and thank you so much for spending time at Bạch Suites Saigon!We are overjoyed to hear that you had a wonderful time with us. Being able to accommodate you and your friends here in the heart of Saigon was our absolute pleasure.Your kind words for our service and facilities are deeply cherished by our team. We are delighted that our effort contributed greatly to your comfort and left an impression on you. Our kitchen staff are also ecstatic that our breakfast suited your appetite well.Thank you once again for giving us an opportunity. We look forward to delivering you another fulfilling experience on your next return.Warmest regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful reception area and room. Coffee station is available 24/7, which was cool. Did not get to try their breakfast options, but the staff packed us breakfast takeaway as we had to leave early, which was very kind.
Stayed 1 night in Aug 2023
Response from Thuan Chau on Sep 7, 2023
Dear Mr. Nguyen,Greetings and thank you for choosing Bạch Suites Saigon!We are delighted to hear that we left an impression on you. Being able to accommodate you here in the city center was an absolute pleasure to us.Your kind words for our facilities and service are deeply cherished by our team. It warms our hearts to know that we did right by you and that our effort went a long way in providing you with utmost comfort.Thank you once again for giving us the opportunity. We look forward to delivering you another fulfilling experience on your next return.Warmest regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Thuan Chau on Aug 24, 2023
Dear Mr. and Mrs. Kalle,Greetings and thank you for staying at Bạch Suites Saigon!We are so glad that you had a fulfilling stay with us. Being able to accommodate you here in the center of Saigon was our absolute pleasure.Your generous review is greatly appreciated by our team. We are delighted that our effort went a long way in making your stay comfortable.Thank you so much for giving us a chance. We look forward to delivering you another fulfilling experience on your next return.Best regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

XiaoYan

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, the hotel is simple but nice and comfortable…
Stayed 6 nights in Aug 2023
Response from Thuan Chau on Aug 12, 2023
Dear Ms. XiaoYan & Mr. Dawe,Greetings and thank you for staying at Bạch Suites Saigon!Such a delightful experience to welcome you to the city. It was an absolute pleasure to be able to accommodate you.Your kind words for our hotel is deeply cherished by our team. We are overjoyed that our effort went a long way in making your stay worthwhile.Thank you once again for giving us a chance. We look forward to delivering you another fulfilling experience on your next return.Best regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Brian

Stayed 8 nights in Jun 2023
Response from Thuan Chau on Jul 11, 2023
Dear Mr. Brian,Greetings from Bạch Suites Saigon!Thank you so much for your stay and for taking a moment of your time to share the experience by giving us a 5/5 review. We are delighted that you had a fulfilling stay. It was such a pleasure being able to accommodate you here in the heart of Saigon! Your generous review has been passed on to our team and everyone is so ecstatic to hear that their hard work is paid off. We are all motivated to keep improving ourselves to provide better accommodation to our guests.Thank you again for deciding to stay with us. We look forward to delivering you another fulfilling experience on your next return.With best regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfortable. The staff was always very professional, helpful and friendly. Breakfast was very good.
Stayed 3 nights in May 2023
Response from Thuan Chau on Jun 13, 2023
Dear Mr. Santoli,Greetings and fond regards from Bạch Suites Saigon!A deep thankyou for your staying and for taking a moment of your time to leave us with a lovely review. Being able to accommodate you here in the heart of the city was an absolute pleasure to us.Your compliments for our interior and service and highly appreciated by our staff. We are all ecstatic that our effort has been well acknowledged by you.We look forward to delivering you another fulfilling experience on your next return.Warmest regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
did not have a full service dinner , breakfast was the only meal service at this hotel . that was disappinting to me . all our meal except for breakfast , we had to eat out .
Stayed 4 nights in May 2023
Response from Thuan Chau on Jun 8, 2023
Dear Mr. Quinn,Greetings and thank you for choosing Bạch Suites Saigon!We are so glad that you had a decent stay. It was a pleasure to be chosen by you as a place of accommodation.We appreciate your comments regarding our service. It has been well taken into consideration for our improvement in the future.Thank you again for your stay. We look forward to delivering you a more fulfilling experience on your next return.Best regards,Thuan Chau (Ms.) Hotel Manager

8/10 Good

MIJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Thuan Chau on Jun 1, 2023
Dear Ms. Yun & Mr. Cooper,Greetings and thank you for choosing Bạch Suites Saigon!We are delighted to know that you had a pleasant stay. Being able to accommodate your family during your trip to the city was entirely our pleasure.Your review is greatly appreciated by our team. We take pride in our abilities to provide our guests with an at-home experience.Thank you again for staying. We look forward to delivering you a more fulfilling experience on your next return.Fond regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Siti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in the comfortable and cozy room. Everything was great and i personally love the big sofa chair in the room. The staff was friendly and always have a smile on their face. They are ready to help when we have enquiries. The hotel is surrounded with insta-worthy cafes
Stayed 3 nights in May 2023
Response from Thuan Chau on May 26, 2023
Dear Ms. Siti,Greetings from Bạch Suites Saigon!A deep thankyou for your staying and for taking a moment of your time to share the experience. Being able to accommodate you here in the heart of the city was entirely our pleasure.Your generous compliments for our service and interior have been greatly appreciated by our team. It warms our hearts knowing that you had a wholesome stay. We are all encouraged to keep striving for better accommodation to our guests.Thank you again for choosing us. We look forward to delivering you another fulfilling experience on your next return.Fond regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

HUONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Thuan Chau on May 9, 2023
Dear Ms. Huong Ly,Greetings from Bạch Suites Saigon!Thank you so much for choosing us and for taking a moment of your time to leave us with a review. We are delighted to hear that you had a wholesome stay. It was entirely our pleasure to be able to accommodate you.Your generous review is greatly appreciated and has been passed on to our team. We are ecstatic that our hard word has been well acknowledged.Thank you again for staying with us. We look forward to delivering you another fulfilling experience on your next return.With appreciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2023
Response from Thuan Chau on Apr 22, 2023
Dear Ms. Chan,Greetings from Bạch Suites Saigon!Thank you so much for your stay and for taking a moment of your time to share the experience by giving us a 10/10 review. We are delighted that you had a fulfilling stay. It was such a pleasure being able to accommodate you here in the heart of Saigon!Your generous review has been passed on to our team. Everyone is so ecstatic to hear that their hard work is paid off. We are all motivated to keep improving ourselves to provide better accommodation to our guests.Thank you again for deciding to stay with us. We look forward to delivering you another fulfilling experience on your next return.Fond regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Gerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our short stay a lot. The staff was incredibly nice and helpful. Breakfast was good and the location is perfect.
Stayed 1 night in Apr 2023
Response from Thuan Chau on Apr 17, 2023
Dear Mr. & Mrs. Markovich,Greetings from Bạch Suites Saigon!Our deepest thankyou for choosing to stay with us and for taking the time to share the experience. We are delighted that you had a wholesome stay. Being able to accommodate you in the heart of Saigon on your trip to the city was entirely our pleasure.Your generous compliments for our location and service are greatly appreciated and have been passed on to our team. Everyone is left overjoyed as their effort has been acknowledged. Our kitchen staff is especially ecstatic hearing your kind words for the breakfast.Thank you again for deciding to stay with us. We look forward to delivering you another fulfilling experience on your next return.Fond regards,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

ALISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Thuan Chau on May 3, 2023
Dear Ms. Lieu,Greetings from Bạch Suites Saigon!Thank you so much for returning to stay with us and for taking a moment of your time to leave us with a 5/5 review. It was such a pleasure being able to accommodate you and your family here in the heart of Saigon!Your generous rating is greatly appreciated and has been passed on to our team. We are all ecstatic to see that you had an enjoyable time, meaning that our hard work has been paid off. It is guests like you that give us motivation to keep striving for better accommodation.Thank you again for deciding to stay with us. We look forward to delivering you another fulfilling experience on your next return.With appreciation,Thuan Chau (Ms) Hotel Manager

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Clean and comfortable! Great pool to cool off. Very deluxe. Fabulous breakfast. Great location. Quiet at night. We loved it!
Stayed 2 nights in Apr 2023
Response from Thuan Chau on Apr 8, 2023
Dear Ms. Oswald,Greetings from Bạch Suites Saigon!Thank you so much for deciding to visit us and for taking a moment to share the experience. We are glad that you had a wholesome stay. The pleasure of accommodating you is entirely ours.Your kind words for our facilities and service are highly appreciated and have been passed on to our team. Everyone is so delighted that their hard work is recognized, and this gives them motivation to better accommodate our guests.Thank you again for the generous compliments. We look forward to another chance to fulfill your experience on your next return.With appreciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Benam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service. the property is small, but everything is so high quality. The breakfast buffet is excellent. all of the staff members super friendly. Highly recommend it!
Stayed 3 nights in Apr 2023
Response from Thuan Chau on Apr 6, 2023
Dear Ms. Benam Vo,Greetings from Bạch Suites Saigon!Thank you so much for the overwhelming compliments. It warms our hearts to see that you thoroughly enjoyed your stay with us. Being able to accommodate you here in the heart of Saigon is our utter pleasure.Your kind words for our service, staff and breakfast are highly valued by our team. Everyone is thrilled for the acknowledgement of their hard work. This review gives them motivation to keep striving for better accommodation to our guests.Thank you again for your generous comments. We look forward to delivering you another fulfilling experience on your next return.With aprpeciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and helpful staff, great location and breakfast.
Stayed 3 nights in Mar 2023
Response from Thuan Chau on Apr 6, 2023
Dear valued guest,Greetings from Bạch Suites Saigon!Thank you so much for choosing to stay with us and for taking a moment of your time to leave us with a positive review. It was a pleasure being able to accommodate you here in the heart of Saigon.Your kind words for our location and staff are highly valued. Those nice comments have been passed on to our team. Everyone is delighted to see that you found your stay enjoyable, meaning their hard work has been paid off.We are ecstatic that you loved our breakfast. We have always tried our best to offer a healthy and balanced menu to our guests while maintaining diversity.Thank you again for your visit to Bạch Suites. It was lovely to have you here and we look forward to delivering you another fulfilling experience on your next return.With appreciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Vanessa

Amazing
Stayed 3 nights in Mar 2023
Response from Thuan Chau on Mar 30, 2023
Dear Ms. Lee,Greetings from Bạch Suites Saigon!Thank you so much for choosing to stay with us and for taking a moment of your time to leave us with a review. Being able to accommodate you here in the heart of Saigon was entirely our pleasure.Your kind comment has been passed on to our team. They are happy to see that their hard work has been acknowledged.Thank you again for your decision to stay with us. We look forward to delivering you another fulfilling experience on your next return.With appreciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond customer service here!
Beautiful, centrally located hotel. After we checked out we needed to shower and change clothes before heading to the airport for an overnight flight, and the hotel let us use one of the rooms to do this without hesitation. Above and beyond with their customer service here. Very impressed. Will stay here again next time in Saigon!
Stayed 3 nights in Mar 2023
Response from Thuan Chau on Mar 27, 2023
Dear Mr. Johnston and Ms. Marquez,Greetings from Bạch Suites Saigon!Thank you so much for choosing to stay with us. We are delighted that you found your stay enjoyable. Being able to accommodate you here in the heart of the city was our utter pleasure.Our guests' comfort has always been our top priority, and it warms our heart knowing that we have achieved it with you. Your generous compliments for our location and service are highly valued and have been passed on to our team. They are ecstatic that their hard work is paid off. These kind words are what keep us striving for constant improvement in our accommodation.Once again, thank you for your staying with us. We look forward to delivering you another fulfilling experience on your next stay.With appreciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Fredrick

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Bach Suites. Superb service by the staff and the rooms were simply awesome. Our family (with infant) enjoyed ourselves and had a comfortable stay. Will definitely come back to stay the next time I visit HCM.
Response from Thuan Chau on Mar 26, 2023
Dear Mr. Leong,Greetings from Bạch Suites Saigon!Thank you so much for choosing to stay with us. We are delighted that you found your stay enjoyable. It was our pleasure being able to accommodate you and your family during your trip to the city.We really appreciate you taking a moment of your time to leave us with this lovely review. Your kind words for our service and staff are highly valued. They have been passed on to our team and they are thrilled that their hard work is paid off. Once again, thank you for your support and generosity. We look forward to delivering you another fulfilling experience on your next visit.With appreciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return in a heartbeat
I’d highly recommend this hotel for couples or families. Breakfast was very good and since they start serving at 6am, early birds can eat too. Rooms are stylishly designed with good attention to detail. It gets a bit loud with the live band music in the park on Saturday night but it stopped about 11pm and the hotel provided ear plugs. Water pressure in the shower can be weak but honestly all the pluses here outweighs the small minus.
Stayed 2 nights in Mar 2023
Response from Thuan Chau on Mar 23, 2023
Dear Ms. Vivien,Greetings from Bạch Suites Saigon!Thank you so much for choosing us and for sharing a lovely review of your recent experience. We are so pleased that you have found a hotel of your liking. The honor of accommodating you here in the heart of Saigon is entirely ours.Our team here at Bạch Suites is committed to offering a high-quality service to our guests, but we can only make it happen thanks to the support from guests like you. Your comments on our design and us being a recommendation for families and couples are highly valued. Your generous words have been passed on to our team and they are thrilled that their hard work has been acknowledged.We do apologize that there are a few details that kept your experience from being unfulfilled. We hope to be given another chance to deliver you a better experience on your next return. Again, thank you for your decision to stay at Bạch Suites Saigon. We look forward to welcoming you back soon.With appreciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Rosario

Stayed 2 nights in Mar 2023
Response from Khánh Nguyễn on Mar 19, 2023
Dear Mr. Quartarone,Greetings and thank you for choosing Bạch Suites Saigon!To begin, we would like to express our thankfulness for your staying and for your taking a moment of your time to leave us with a 10/10 review. Your generosity is highly valued by our staff. It acts as motivation and encouragement for us to keep striving for better accommodate to our lovely guests.Once again, thank you for your decision to stay with us. We look forward to your return during your next visit to the city.With appreciation,Thuan Chau (Ms.) Hotel Manager

10/10 Excellent

Hayato

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean hotel.
Stayed 1 night in Feb 2023
Response from Khánh Nguyễn on Feb 22, 2023
Dear Mr. Hayato,Greetings and thank you for choosing Bạch Suites Saigon!We are delighted to see that you enjoyed your stay with us to leave us with this lovely review. It was our pleasure to be able to accommodate you here in the center of Saigon.Although it is our priority to provide our guests with optimal comfort and relaxedness, we can only make it happen thanks to guests like you. Your words are proof that we are developing on the right path.Our staff highly appreciate your comments on their friendliness as well as on the cleanliness of the hotel. They are overjoyed that their hard work is paid off.Once again, thank you for your decision to visit us. We look forward to accommodating you again in the near future.With appreciation,Thuan Chau (Ms.) Hotel Manager.

10/10 Excellent

SANG HYUP, Seongnam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2023
Response from Thuan Chau on Feb 12, 2023
Dear Mr. Sang Hyup,Greetings and thank you for choosing Bạch Suites Saigon!First of all, we would like to mention that we are delighted that you enjoyed your stay, and we appreciate you taking the time to leave us with a nice review. It was our pleasure to be able to accommodate you.We have always prioritized our guests' comfort and provide them with the most at-home experience, but we can only make it happen thanks to guests like you. Our kind words are motivation and encouragement for our staff.Once again, thank you for your decision to stay with us. We look forward to accommodating you again in the future.With appreciation,Thuan Chau (Ms.) Hotel Manager