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Reviews of Hilton Garden Inn Devens Common

3 out of 5
Hilton Garden Inn Devens Common
59 Andrews Pkwy, Harvard, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 454 out of 762 reviews" "
Rating 8 - Good. 189 out of 762 reviews" "
Rating 6 - Okay. 65 out of 762 reviews" "
Rating 4 - Poor. 34 out of 762 reviews" "
Rating 2 - Terrible. 20 out of 762 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff is wonderful
Stayed 3 nights in May 2024

10/10 Excellent

THELDA F

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My complaint was that we did not have extra towels. We stayed for 3 nights. We asked for towels but did not deliver.
Stayed 3 nights in May 2024

10/10 Excellent

Eric, Mirabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Easy safe alkinh
Stayed 5 nights in May 2024

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in May 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in May 2024

6/10 Okay

Christina

Traveled with family
Disliked: Property conditions & facilities
Poor plumbing - shower and sink
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Traveled with partner
Liked: Staff & service
Nothing terribly special, but it gets the job done. Little worn down here and there but overall in OK place to crash for the night and move on.
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and bed was comfortable. However, toilet did not flush completely and noise from HVAC unit was very loud throughout the night. One of the bedside lamps did not work.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Brandi

Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024

10/10 Excellent

Anderson Nutrition

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff- excellent management I look forward to staying again Thank you
Stayed 1 night in Apr 2024

4/10 Poor

Suzanne

Traveled with family
Liked: Cleanliness, staff & service
Check in was great. The bed was HORRIBLE - so uncomfortable. The water in the shower would not drain until it was well around the ankles then it would suddenly drain.
Stayed 2 nights in Apr 2024
Response from Operations Manager Shantel Dunn on Apr 15, 2024
Thank you for your feedback my deepest apology on your stay we strive to give guest the best stay as possible I will most certainly relay this information to our engineering team. Thank you!

10/10 Excellent

Zzevi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

6/10 Okay

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Room was clean and would have been good except we were over some kind of machinery. Sounded like a jet engine taking off every 5 minutes all through the night. Vibrated the bed and the bathroom floor. Was hard to really relax.
Stayed 1 night in Apr 2024
Response from Operations Manager Shantel Dunn on Apr 15, 2024
Thank you for your feedback it is very important to us. I do apologise for the inconvenience and having trouble throughout the night due to noise. I will most certainly make my engineers aware of this situation Thank you! Hope you will consider staying with in the future.

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Jaclynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved my stay. only thing is i went to the pool the next morning and the bandaids i seen on the floor and tables and all the mess, water bottles towels etc were still the same . if the pool closes at10pm to 5am someone should be going in there to clean up, take the dirty towels put new ones etc and it was completely the same even the bathroom toilet had pee all over etc on that next morning . other than that my stay was excellent thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Mandy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My boys love the pool and hot tub.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia, Coventry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very nice. The staff was friendly and what I liked most was it was safe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Fanice

Stayed 1 night in Mar 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Sandra

Traveled with family
Disliked: Property conditions & facilities
Some of the staff was incredibly RUDE! The woman attending to the breakfast area was one of the rudest people I’ve ever encountered in hospitality! There were 4 coffee urns set up and ALL OF THEM were empty. My wife was trying to get a cup of coffee while another gentleman was too. This gentleman asked the woman if she could bring over her carafe and pour him a cup as all the urns were empty, she looked him the eye and very loudly and sternly said NO! None of us could believe it. My wife looked at me and said “let’s go”.. we left without coffee or eating and purchased food elsewhere.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Thank you for sharing your feedback with us! We strive to ensure all our guests have a positive experience. Your feedback gives us the opportunity to make corrections for your next visit. Please feel free to reach out to the hotel directly.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and check in, quiet and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Jay

Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Stayed 1 night in Feb 2024

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overall my stay was wondrful. The room was clean and very comfortable. The one mild criticism i will offer is regarding the complimentary breakfast. I was working remotely during my trip and i had a zoom meeting scheduled in the morning so i went down and asked if i could bring my breakfast upstairs. While i was allowed to do it, the woman running the breakfast that morning made it very clear that i wasnt supposed to ask that. She said the breakfast had to be eaten in the restaurant. While i understand that it makes sense for a actual buffet meal, i still do not understand why all guests are restricted to eating in the restaurant area. It would make more sense to me if to go containers were offered to people who preferred to eat in their room with the understanding that you cant make multiple returns to get more items.
Stayed 2 nights in Feb 2024

2/10 Terrible

Michelle

Disliked: Staff & service, room comfort
Not a great stay
We arrived and had to put up with constant noise in the hallways, the people staying above us were very loud, the housekeeping staff knocked on our door the day of departure at 10:15 am when check out is not until noon. They had no technology, no USB chargers, nothing. No breakfast you had to pay. We wish we could get a refund. We went for my husband’s birthday and it was not a good time.
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriel, Brick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Erin

Stayed 1 night in Feb 2024

8/10 Good

Leslie

Traveled with family and small children, Traveled with family
Good for the price
Stayed 1 night in Feb 2024

6/10 Okay

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Feb 2024
Response from Melissa on Feb 20, 2024
We are sorry to see you were unable to rate your stay with us a 5. We are reviewing our procedures and making changes for your next stay with us.

6/10 Okay

Franchesca

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great room and place but I was not treated good, the person who was supposed to great me didn’t greeted me she had mad face attitude, and shouldn’t have people like this working at so great Hotels.
Stayed 1 night in Feb 2024
Response from Melissa on Feb 20, 2024
We are sorry to see you were unable to rate your stay with us a 5. We are investigating your check in and check out process and making changes for your next stay with us.

4/10 Poor

Douglas

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our trip to Wachusett Mountains led us to the Hilton hotel primarily for its pool, a feature we considered crucial for our kids' enjoyment. Despite other options in closer proximity to the mountains, we opted for Hilton for this reason. Regrettably, upon arrival, no one informed us that the pool was closed. Despite our efforts to seek assistance, we found no resolution as the manager expressed an inability to assist us further. The experience turned out to be the most disappointing stay of our lives, leaving our children immensely frustrated. We earnestly hope for a better experience in the future with this hotel. Additionally, we hope that someday the hotel will provide an opportunity for us to change our review to a positive one.
Stayed 1 night in Feb 2024
Response from Melissa on Feb 20, 2024
We are sorry to see you were unable to rate your stay with us a 5. Unfortunately, there was not insight on the pool closure. Unfortunately, there are many factors into the pool that can cause an abrupt closure. We do understand, how important the pool is to families and will continue to ensure we are able to ensure the pool opening and any shut downs are short. Thank you for your feedback we are working on correcting any further issues.

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night. It was very convenient and clean.
Stayed 1 night in Feb 2024
Response from Melissa on Feb 20, 2024
We are happy you enjoyed your stay with us and look forward to seeing you again soon!

8/10 Good

Holly A.

Traveled with family
Liked: Property conditions & facilities
The staff was friendly
Stayed 1 night in Feb 2024
Response from Melissa on Feb 20, 2024
We enjoyed having you as our guest, and are happy you had an enjoyable stay with us. We look forward to seeing you again soon!

8/10 Good

Amy

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
It was a nice hotel, until we found a dirty washcloth in our shower curtain
Stayed 2 nights in Feb 2024
Response from Melissa on Feb 20, 2024
We are sorry you experienced a mishap during your stay with us. We are working on corrective actions to ensure your next stay is a 10.

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great communication at check in
Stayed 1 night in Feb 2024
Response from Melissa on Feb 20, 2024
We enjoyed having you as our guest, and are happy you had an enjoyable stay with us. We look forward to seeing you again soon!

8/10 Good

Mark

Stayed 4 nights in Jan 2024

10/10 Excellent

Kiara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Melissa on Feb 20, 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

miryam

Stayed 1 night in Jan 2024