We're a tiny family run business and offer these two suites for the location and access to this historic village. This location does not generate sufficient income for a full-time staff member. The situation described was a very uncommon experience with a guest. The booking platform did not complete delivery of the arrival information. We are now in the process of disconnecting some booking platform because of poor customer experience. The suites are designed for a historical look and feel, fitting to the village and cultural heritage. We are always available and we do everything we possibly, humanly can to ensure our guests have a great time.Since rescuing this historic property from falling into complete decay, we have been making very steady upgrades after completing a laundry list of repairs. Historic levels of inflation and the labor shortage caused by the opioid epidemic have created significant pressures on many rural businesses. At present, we are preparing for a major historic rehabilitation of the adjacent armory house with vital assistance to save these historical treasures. Further, had we known, we gladly address any problems that were raised. We much prefer to provide a happy experience if we are allowed to. Also, we strongly encourage guests staying who are arriving from an International flight or staying more than 2 nights, to please consider our larger suite. It's much more roomy!We love welcoming wonderful guests from many places. But we may eventually decide to close because it is too costly in time and money to make these two suites available. We certainly don't do it for the money. Please don't ruin this for us. We offer the suites because we want others to explore and love this area. Most people don't understand the sheer costs of bookings, cleaning, food, upkeep, and maintenance. Just ask if you want to know what it's really like! We're working about 100 hours per week in our other careers and professional commitments. This is a phenomenal village with so much history and natural wonders. We hope that you will want to enjoy your time in Harpers Ferry. A vast majority of our guests do! Peace be with you.

Dear guests, since the pandemic, and now inflation, we offer a hand-picked menu of breakfast foods to select from that are provided for you. However, we no longer offer breakfast delivery as a general practice. We always ask our guests for breakfast selections and any special breakfast requests, the week before arrival. We are happy to comply -- when asked -- to the best of our abilities! We offer these suites to welcome guests to this historical location and help pay for the preservation work at the adjacent historical house. We do not have full time staff here to cook. Please remember this is a country village without all the convenience of a city. If you are looking for a traditional B&B, there are a few of those still open in the village that do! Best regards, Shawn

Hi Rae, thanks for the accolades! There's actually a baseboard heater in the suite too. We use the modular one for extra comfort. Plus, we're working on the next stages of modernization, with a high efficiency heat pump to do our part to get to Net Zero Carbon Goals. We've been diligently endeavoring through a multi-phase process of modernization and rehabilitation of the historic property, Armory House 24!

Hey folks! Most people like the arrangement and privacy. I was looking for you all, but you were out late and arrived late. We're not always right at hand but we are always available by call or text. We also always contact guests before their arrival as well. This is a country village and we do everything we can to make the best available. Our rustic cottage brings in proceeds only to afford upkeep on the historic home and property. We'd love to be able to hire staff one day but this is all we have to offer! By in sourcing breakfast at the cafe we're able to help a local, women-owned business stay in business. Seasonal tourism livelihood is tough for many merchants. We would have loved to speak with you! Kind regards, Shawn

Dear guest, our housekeepers are meticulous about cleaning our Trundle Suite. What you may have seen are slight discolorations that have to do with repair work that was done by the previous management. We encourage feedback during your stay so that we can ameliorate anything if anything comes up. We are 110% attentive to our facility, and welcome an opportunity to talk about the history of our place.

Hey folks, thank you for the thoughtful review!! There are two thermostats in the Trundle Suite -- one for ac and one for the heat. We had such a late spring this year that it was hot and cold for a while. We are very grateful for all the wonderful guests. And we just upgraded the water garden, so we hope that you'll come again and visit and see the water lily, lotus, and flowers blooming! There are so many fun things to do up here! Let us know if you'd like any suggestions.

We thank you for your review. We hope to see you again.

Dear Patrick, thank you for your feedback! I hope you'd appreciate a thoughtful response. We put a great deal of thought and care into our guest experiences! When booking on Expedia, please check your Expedia messages. We send detailed check-in information to ensure that you have an awesome stay here in Harpers Ferry. Your stay was in the cozy Trundle Suite, and that is a private suite apartment with kitchenette and perfect for couples. Among the highlights of what we do offer here are a location that's walkable everywhere, the two private suite apartments, each with a kitchenette/kitchen, free parking, our Harpers Ferry Guidebook that we publish, luxury beds, thorough attention to detail, outdoor private gardens, free campfire and firewood, early check-in, delicious breakfast made to order from a menu, early breakfast option, late breakfast option, and a great deal of knowledge about the area that's available for you. Our partnering staff also attentively does all that we are able with what we have to work with for all our guests to have an awesome time; and to keep coming! In terms of the costs of doing business, please keep in mind that this being a rural area, we partner with on-call professional housekeepers and breakfast cafe staff. We've wanted our bed and breakfast to support local economy, and I hope that's helpful to know. In order to make this worth our time, as well, given the cost of doing business including retail booking commissions, the Trundle Suite we offer at economic rates. For a much larger suite, please see our Carriage House Suite. Our non-peak season rates are lower during the months of November, January, February, and March. We're the only bed and breakfast in town with this unique facility and that serves breakfast to family.