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Reviews of Mercure Hangzhou Qianjiang

4 out of 5
Mercure Hangzhou Qianjiang
52F Building 2, Fortune And Finance, Center, No37 Eastern Jiefang Road, Hangzhou, Zhejiang

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay, would go again
the stay was great. good location and very scenic view from the lobby. the hotel room is small but very nice and super affordable. the breakfast buffet was limited but still good enough; the price is a 1/4 of what i'm used to paying so i thought that was a deal.
Stayed 1 night in Dec 2019
Response from nikki chen on Dec 11, 2019
Thank you for your feedback,we look forward to your next stay.

4/10 Poor

Ben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Awful customer service
I’m afraid I’m guilty of staying in many great hotels and never getting round to leaving positive reviews. Unfortunately the Mercure Hangzhou has frustrated me so much into leaving a negative review. Whilst travelling in China and only having a small amount of conversational Manderin, you choose to pay a premium to stay in a Western (French) owned hotel with the expectation they speak English (or even French) Nobody speaks anything other than Chinese so everything is spoken into their phone to translate - which is effectively useless and incredibly aggravating. You can’t charge breakfast or drinks to your room; apparently the bar/restaurant is a different company so individual charges for every transaction required - I’m not sure why they require a credit card deposit as you can’t use it for anything?!? Really don’t understand as bar is in the hotel lobby. The rooms have unbelievably noising ventilation running all night keeping you awake. Trying to use the crazy light switches is “interesting” As for customer service, I’m afraid it was just terrible start to finish. Management need to take a serious look at themselves and how they encourage the team to interact with their guests.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our convention venue (Intercontinental Hotel) and reasonably price. Good value for money. Staff were friendly.
Stayed 4 nights in Dec 2018

4/10 Poor

Joe, London

Disliked: Cleanliness, property conditions & facilities
The hotel stank of smoke. Even tho a newly built hotel the rooms looked tired and were not cleaned properly. Bathroom smelt of clorine. Possitive, staff were nice and very helpful with the lanague barrier.
Stayed 4 nights in Nov 2018

8/10 Good

Chee Yuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Did not meet my expectations
Actually, I was quite disappointed with the lack of English of some of the staff, as well as the cleanliness in the room. The shower glass was definitely not cleaned for a while and there was fluff in the room on the floor. The hotel has a wonderful view and nice facilities but lacks the basics to be a good quality hotel. As it is quite a new hotel, hopefully things will improve.
Stayed 2 nights in Oct 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Views
Stay here for no other reason than the views. Simple accommodations, simple breakfast buffet. Staff are friendly and trying. Have no idea why housekeeping must run vacuum in lobby at 730am everyday. Very Loud machine.
Stayed 2 nights in Oct 2018

10/10 Excellent

Xinxin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
出乎意料的好，风景特别赞，然后价格很便宜，超高性价比
Stayed 2 nights in Oct 2019
Response from nikkichen on Dec 11, 2019
尊敬的宾客， 感谢您选择杭州钱江新城美居酒店。 我们十分注重您所分享的入住体验。从您的反馈中，我们看到了我们存在的不足，首先，在此向您致以我们诚挚的歉意。关于您提及的问题，我们已通知相关部门进行进一步的自查与提升。同时加强团队成员对于服务细节的关注。客人好的入住体验，一直是我们的服务宗旨。 如有机会，我们期待您的下次入住，相信酒店会带给您更多惊喜！

2/10 Terrible

AKIHIRO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

youngsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
การเดินทางสะดวกอยู่ย่านธุรกิจ การเงิน แต่ถ้าเป็นนักท่องเที่ยว ไปทะเลสาบชีหูหรือที่อื่นๆ ถือว่าไกลนิดนึง เพราะถ้าจะไปสถานที่ท่องเที่ยวเหล่านั้น ต้องนั่งแท็กซี่ไป
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
除了第一個晚上沒有空調，房間很悶以外，其他都好
Stayed 2 nights in Mar 2019

10/10 Excellent

CHIH YEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格實惠，房間好服務也好
這次是用超優惠價格入住五星酒店，五十幾層的高度實在是前所未有的入住經驗，服務態度好，早餐也好吃，下次也會選擇入住
Stayed 1 night in Nov 2018

10/10 Excellent

Siu Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店非常近地鐵，往機場不用30分鐘
Stayed 1 night in Nov 2018

10/10 Excellent

CHIH-HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨清潔舒適
酒店位在辦公商圈，附近很多特色的辦公建築，還有個OUTLET，酒店大樓前面有麥當勞與便利商店，晚上不怕肚子餓沒東西吃；酒店大廳在辦公大樓52層，辦理入住與退房都很快速，辦公大樓店電梯不能直接到酒店各層，必須轉換電梯，還算安全；房間不大，但是乾淨清潔，睡床也舒服，電視頻道很多，還看了免費的電影節目，插座上有USB充電孔，可以看出酒店在小細節處的用心
Stayed 1 night in Nov 2018