Meeting facility

Reviews of Embassy Suites by Hilton Hampton Convention Center

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 569 out of 1007 reviews" "
Rating 8 - Good. 199 out of 1007 reviews" "
Rating 6 - Okay. 108 out of 1007 reviews" "
Rating 4 - Poor. 70 out of 1007 reviews" "
Rating 2 - Terrible. 61 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Danielle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No restaurant or cafe like listed.
Stayed 2 nights in May 2024
Response from GM on May 26, 2024
Dear Danielle, We try to be as transparent as possible regarding our hotel amenities, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression and experience. Best, Dee Richardson, GM

10/10 Excellent

Xavier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from GM on May 22, 2024
Dear Xavier, We are so happy to hear your feedback! It's wonderful to know that you had a great stay. We look forward to welcoming you back on your next visit to the area. Best, Dee Richardson, GM

10/10 Excellent

Xavier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Dear Xavier, We are so happy to hear your feedback! It's wonderful to know that you had a great stay. We look forward to welcoming you back on your next visit to the area. Best, Dee Richardson

10/10 Excellent

Xavier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Location
Stayed 2 nights in May 2024
Response from GM on May 22, 2024
Dear Xavier, We are delighted to receive your feedback! It's fantastic to hear that you enjoyed our quiet location. We can't wait to host you again on your next trip to the area. Best, Dee Richardson, GM

6/10 Okay

Denise

Traveled with partner
The property is old and could use some renovations. the Rooms are nice and big but aging.
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Dear Denise, We appreciate your decision to choose us. We eagerly welcome your feedback on how we can improve to create a more positive experience for you. We look forward to WOWing you on your next visit. Sincerely, Dee Richardson

8/10 Good

clinso

Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 3 nights in May 2024
Response from GM on May 16, 2024
Dear clinso, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just OK. We appreciate the feedback and hope to host you again. Sincerely, Dee Richardson, GM

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. I was only in town for one day, but this was a nice hotel and complementary breakfast was a nice touch.
Stayed 1 night in May 2024
Response from GM on May 12, 2024
Dear Michael, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Dee Richardson, GM

10/10 Excellent

SHAUNDELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear SHAUNDELLE, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Dee Richardson, GM

10/10 Excellent

Diane, Herndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There weren't any major issues
Stayed 1 night in May 2024
Response from GM on May 9, 2024
Dear Diane, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Dee Richardson, GM

10/10 Excellent

Sheneka Tinea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Ac rooms was nice but they need to fix the Ac
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear Sheneka Tinea, Thank you for noting our nice rooms. However, we regret that you experienced climate control issues. We appreciate your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Dee Richardson, GM

10/10 Excellent

Katreena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was tip top nice.
Stayed 4 nights in Apr 2024
Response from GM on May 2, 2024
Dear Katreena, Thank you for taking the time to share your experience with us. Your review serves as an encouragement for all of us in our goal of providing the best accommodations and services. Your kind words let us know that the hard work and dedication of all our departments are being noticed. We are humbled by your recognition and we hope to continue serving you and be your preferred hotel in the future. Best, Dee Richardson, GM

10/10 Excellent

Lavonda

Stayed 2 nights in Apr 2024

10/10 Excellent

Sherri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying Guest shouldn't have 2 pay 4 parking
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Sherri, We are so sorry for your frustration with our parking fee. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We appreciate your 5 out of 5 review and look forward to your return. Best, Dee Richardson, GM

10/10 Excellent

Khaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the food was good
Stayed 3 nights in Apr 2024
Response from GM on Apr 26, 2024
Dear Khaya, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Bill Bretches, GM

10/10 Excellent

Johnny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very quiet once inside my room. However the 2 ladies working the front desk on the morning shift were both rude and unprofessional. They should be picking up cans on the side of the road and not have anything to do with the customer service field.
Response from GM on Apr 20, 2024
Dear Johnny, We appreciate you taking the time to share your experience. My sincere apologies you found our associates unhelpful and insincere. We strive to provide genuine hospitality, and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Bill Bretches, GM

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Anthony, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Bill Bretches, GM

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear John, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Bill Bretches, GM

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Theresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I had to be
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Theresa, It is wonderful to hear that you enjoyed our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Sincerely, Bill Bretches, GM

4/10 Poor

Mary

Stayed 1 night in Apr 2024
Response from GM on Apr 27, 2024
Dear Mary, Thank you for your time in reviewing our hotel. We hope to see you again and to provide the exceptional experience you deserve. Sincerely, Bill Bretches, GM

10/10 Excellent

SHAUNDELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Natisha

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from GM on Apr 5, 2024
Dear Natisha, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Bill Bretches, GM

8/10 Good

Jon

Stayed 1 night in Mar 2024
Response from GM on Apr 26, 2024
Dear Jon, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Bill Bretches, GM

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from GM on Apr 26, 2024
Dear Christopher, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Bill Bretches, GM

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary drinks was a surprise.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Tanya, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us and that you were pleased with our complimentary drinks. It was a pleasure to host you, and we hope to see you again soon. Best, Bill Bretches, GM

6/10 Okay

Sherri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn't realize so many kinds who were very loud 15 min wait 2 check in Didn't have a QR code in room , went downstairs 2 use at desk, line 2 long so had 2 go outside in the rain to get QR code for parking
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Sherri, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Bill Bretches, GM

10/10 Excellent

christina

Traveled with partner
My husband and i had a great time, breakfast was really good and the room was clean.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear christina, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Hampton again soon. Best, Bill Bretches, GM

6/10 Okay

Anna

Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear Anna, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Bill Bretches, GM

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location and the breakfast.
Stayed 2 nights in Feb 2024
Response from GM on Mar 27, 2024
Dear Sonya, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and breakfast were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Bill Bretches, GM

10/10 Excellent

Lakia T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was exactly what I booked. The front desk clerk was very nice and breakfast was good. I had a very pleasant stay!!!
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Dear Lakia T, Thank you for taking the time to write. I'm happy that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Bill Bretches, GM

10/10 Excellent

Liming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Liming, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Bill Bretches, GM

10/10 Excellent

Gina

Stayed 1 night in Mar 2024

10/10 Excellent

chantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like having to pay for parking, in a regular parking lot. With no valet, I had to drive around to find a park. Im okay with that but I dont think I should be charged. Its not in a big city where all you have is parking garage.
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Dear chantel, We apologize for any frustration you may have experienced regarding our parking fee. We have separate charges for parking to cater to our guests who do not have vehicles. We appreciate your feedback and will consider it while evaluating our guest offerings. We hope you'll return soon. Sincerely, Bill Bretches GM

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service, property conditions & facilities
I arrived at 3:30 p.m. to check-in and waited in line until 4:15 to only be told that I still had to wait because the room I reserved wasnt ready. Got in the room and there was medicine in the fridge, asked for towels and never received them, asked for trash bags and had to end up going downstairs to get them. There was a shooting that happened in the parking lot and a guest had his car damaged which caused a big fuss in the lobby. The front desk workers were lovely to deal with. They were pleasant and tried to move speedy.
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Kimberly, We are sorry that we did not have your room available upon your arrival and that we did not tend to your requests in a timely manner. The safety and well-being of our guests and team members is always a top priority. Please direct questions about this isolated incident to the Hampton Police Division. Thank you for staying with us and leaving us feedback. Sincerely, Bill Bretches GM

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 21, 2024
Dear Melanie, Thank you for your time in sharing your kind review and please visit us again. Best, Bill Bretches, GM

10/10 Excellent

Nadia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, best breakfast we ever had at a hotel!
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Nadia, Our breakfast has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying at our hotel. Please come see us again soon! Best, Bill Bretches GM

2/10 Terrible

Veleda

Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Veleda, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Bill Bretches, GM

10/10 Excellent

Daniel and Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Daniel and Christina, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Bill Bretches GM

10/10 Excellent

Princella

Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Princella, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Bill Bretches GM

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent everyone was friendly and helpful
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Dear Julie, Thank you for your positive review. I sincerely appreciate your recognition of our outstanding hospitality. It was a pleasure to host you; we can’t wait to welcome you again. Best, Bill Bretches GM

10/10 Excellent

Oksana

Traveled with family
Liked: Property conditions & facilities
The hotel is very nice, rooms are spacious. And you cannot hear any outside noise in the room. Breakfast was great as well
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Dear Oksana, Thank you for taking the time to provide a review! I'm thrilled you had a pleasant stay and that our fame-worthy breakfast was a great start to your day. Hosting you was a pleasure, and we look forward to the opportunity to welcome you again in the near future! Best, Bill Bretches GM

10/10 Excellent

ANGELA, BURKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Dear ANGELA, We love to hear your stay was excellent; thanks for making our day! We can't wait to welcome you again. Best, Bill Bretches GM

10/10 Excellent

SHERRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new stay
I love this hotel. Its my new favorite. The rooms are spacious, the food is amazing, the staff is friendly. Definitely be back.
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Dear SHERRI, We take great pride in being your new favorite hotel! Thank you so much for your patronage and your feedback. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best, Bill Bretches GM

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This one is a YES
Easy check in, convenient location, spacious rooms, and good breakfast.
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Dear Nancy, Nothing but positives during your recent stay at our Embassy Suites by Hilton? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon! Best, Bill Bretches GM

10/10 Excellent

travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear travis, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Bill Bretches GM

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was for needed R&R I enjoyed the piece & quite. Bathroom mirror light didn’t work in room 419. Other then that everything was good.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Tammy, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. Your sincere feedback, which includes successes and areas for improvement, helps guide our team who strives to deliver remarkable service. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Bill Bretches GM

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This place was nice and I would stay there again because of the convenience. How ever when we got there the guy who checked us in was extremely rude.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Nicole, We always appreciate it when our guests express their desire to stay with us again! Thank you for your valuable feedback and for pointing out areas where we can improve. Our aim is to become the best hotel in the region, and your feedback is crucial in helping us achieve this goal. We hope you find an opportunity to visit us again soon. Sincerely, Bill Bretches GM

10/10 Excellent

Andrea

Stayed 3 nights in Dec 2023
Response from GM on Feb 28, 2024
Dear Andrea, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Bill Bretches GM

2/10 Terrible

anne

Traveled with family
Disliked: Cleanliness, staff & service
my earrings were left on the night stand and stolen on the first day of my stay. the room was never cleaned - only towels delivered when we asked. The manager's reception did not have red wine and was told they would not get more until the following week. I came there to attend my brother's funeral and was very disappointed with my overall stay.
Stayed 3 nights in Feb 2024
Response from GM on Feb 15, 2024
Dear anne, I'm so sorry for your poor experience at our hotel and we are always at your service to discuss your concerns by reaching us directly. Sincerely, Bill Bretches GM

10/10 Excellent

Liza

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights on a business trip and the room was comfortable.
Stayed 2 nights in Feb 2024
Response from GM on Feb 8, 2024
Dear Liza, It is wonderful to hear that you enjoyed your stay and our comfortable accommodations while traveling on business. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Bill Bretches GM