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Reviews of Hakuba Sun Valley Hotel Annex

3 out of 5
Hakuba Sun Valley Hotel Annex
26031 Kamishiro, Hakuba, Nagano

Reviews

8.4

Very Good

Rating 10 - Excellent. 8 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staying right on the snow - ski in ski out was fantastic! Not many dining options at night so either eat early or get shuttle into echo land
Stayed 6 nights in Jan 2024

8/10 Good

Simplicio Jr Amorillo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

10/10 Excellent

Lauren

Stayed 4 nights in Dec 2023

10/10 Excellent

Yuen Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Excellent location in the iimori area.
Stayed 3 nights in Feb 2023

10/10 Excellent

RAJITHA MILINDA, CHUO KU

Traveled with group
Liked: Cleanliness, staff & service, amenities
Awesome staff. Right in front of chair lift. Can’t go wrong with this place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mainly Chinese and Vietnamese staff that provided excellent service! Breakfast area is very cold, but there is an entertainment room where groups can relax.
Stayed 2 nights in Feb 2020

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo ski trip
The front desk personnel was accommodating. She helped me take the snowboard bag into my room. She also helped me take my luggage outside the building when I was waiting for my ride. However, the WiFi didn't work when I was there. The room was clean and well kept, if not for the WiFi.
Stayed 1 night in Jan 2020
Response from Eve on Feb 14, 2020
Thank you so much for staying in our hotel.We are so sorry for the WIFI and we will improve it. Hope you had a good time here！

8/10 Good

??

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食べ物が美味しかったです。 スタッフさんも親切でとっても良かったです。
Stayed 1 night in Feb 2023

6/10 Okay

??

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

マサコ

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋の壁にエアコン取り付け金具が、 剥き出しでそのままありましたが、 大きな絵やポスターなど 飾ってはいかがでしょうか？ 朝食が更に暖かいと嬉しいです。 大変お世話になりました。😌
Stayed 1 night in Feb 2022

10/10 Excellent

WATANABE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゲレンデからも近く良かったです。
Stayed 2 nights in Feb 2022

10/10 Excellent

まり

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Daichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
受付の方の対応が丁寧で良かった。 部屋も綺麗。
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
下水の臭いが、、
立地やお部屋の内容フロントの方の対応などは良いと思うのですが、 1階エントランスロビーや廊下、フロントレストランやまたそこからエレベーターを通じて立ち上る下水臭が大変残念です。 (チェックアウトの際お聞きしたら地下の浄化槽の故障とのことでしたが、1ヶ月後にロビーのぞいた際も同じ臭いでした) またお電話してすぐご対応いただきましたが、お部屋のスリッパが汚れていたりチェストの引き出しの中のゴミが片付けられていないなど、少々問題を感じざるを得ない状況でした。 臭いなど気にならない方なら良い宿なのかと思いますが、、
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
2部屋予約しましたが、どちらの部屋もカメムシがたくさん出てきました。設備も2部屋バラバラで片方の部屋は洗面台がなく、シャワーブースから最初に茶色の水が出てきました。 場所はゲレンデすぐでとても便利です。
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ローケーションは最高です。白馬駅
Stayed 2 nights in Jan 2020
Response from フロント　勝野 on Jan 9, 2020
この度は当ホテルをご利用いただきまして誠にありがとうございます。 　また、ご機会ございましたらぜひご利用下さいませ。 　お待ちしております。