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Reviews of Hakuba Kokoro hotel

3 out of 5
Hakuba Kokoro hotel
5246 Hokujo Happo, Hakuba, Nagano

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 41 reviews" "
Rating 8 - Good. 14 out of 41 reviews" "
Rating 6 - Okay. 6 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent place to stay and staff was great. Just remember that they can pick you up on the day you check in and they can drop you off the day you check out. I had to get dropped off at the Hakuba station when I was leaving
Stayed 3 nights in Mar 2024

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpfull
Stayed 5 nights in Jan 2024

8/10 Good

Ho Ling

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski hotel
Very clean quant place. Morning breakfast was a great way to start the day. Definitely recommend and would stay there again!
Stayed 3 nights in Jan 2024

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Libo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff
Stayed 2 nights in Jan 2024

6/10 Okay

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
more of a 2 Star property-- especially in the quality of the beds and furniture. But the location is great-- 5 minute walk from bus stop and 15 minutes from Gondola (and 3 minute walk from shuttle stop to Gondola). what i appreciate about the property was there was a desk so I could get work done. Hotel has a very strict policy regarding breakfast (they won't serve anyone after 8 am) and you have to pay for late check out (which i appreciate). but if you're expecting luxury, you won't get it here. You will get convenience though.
Stayed 3 nights in Dec 2023

8/10 Good

Yen Ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room but a bit overpriced
Room was spacious but a bit overpriced. Staff was friendly especially Ms Ayu. Need to take note of the breakfast serving time as it ends at 8am. Hotel will provide free shuttle service if the ski shuttle is not yet in operation. Suggest to go after mid Dec if your main objective is to ski. Most of the restaurants are closed until mid December.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dixon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us it was great for family with older kids as we could get separate rooms at reasonable rates, rooms were simple, clean and comfortable, staff were helpful and friendly, easy distance to bus terminal (and choice of ski resort) and nearby food options.
Response from Andy on Feb 16, 2023
HelloThank you for staying with us,We are looking forward to serving you again.

6/10 Okay

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
CASH TRIP
Stayed 3 nights in Dec 2022
Response from Andy on Feb 16, 2023
Thank you for staying with us,We are looking forward to seeing you again.

10/10 Excellent

John, Philadelphia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

yoshihiko

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s ok but wouldn’t go back
Rooms are very basic but comfortable. Hotel and rooms had a very strange smell. Not a good one. There are loud drinkers at the bar at night and the noise goes all through the hotel. If you’re a light sleeper this place isn’t for you. Breakfast cuts off early at 830 and is really not very good food. Onsen is so hot you literally can’t get in for more than 60 seconds.
Stayed 4 nights in Feb 2022

10/10 Excellent

Rina, Sakado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It feels like we are part of their family. Everyone is so friendly and accommodating. The view from our room and from the roof top is breath taking. I’m sure gonna miss this experience. Forever in my ❤️.
Stayed 2 nights in Oct 2021

10/10 Excellent

David, Tokyo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited with my wife, stayed there 4 nights. Service, was fantastic. Breakfast was amazing, in house onzen too Location is great. We really enjoyed our day there, look forward to visit next winter,
Stayed 4 nights in Aug 2020

10/10 Excellent

Gustavo, Nagoya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a really good cost/benefit. The rooms were clean, there is a fairly good breakfast and the view was exactly as the website. It is well located, within steps from a wide variety of local restaurants and shops. Happo-One resort lifts 3A and 3B, gondola and ski jumping are about 500m from the hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Kokoro was a great hotel - really friendly staff, clean and comfortable with beautiful views of the Alps. It’s a few hundred meters - mostly flat and easily walkable, even in ski boots / from both the main Gondola and the Nakiyama Chairlift (opposite directions). The room we had was a twin/double - the space was big, but we still had a bit of trouble navigating four large suitcases (our fault for having so much luggage). We also put the beds together to form a massive bed. Breakfast was good and hearty - Australian travelers take note though: don’t expect an Australian hotel style buffet breakfast. It’s more like a European continental buffet, but with sausages instead of cold meats; and amazing Japanese green tea/mango roll cake instead of pastries.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 7 nights in Dec 2019

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Danny

Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2023

6/10 Okay

yoshitugu

Traveled with partner
Liked: Staff & service
コスパが良いと思う。

8/10 Good

Miki

Stayed 1 night in Oct 2022

10/10 Excellent

258

Stayed 1 night in Sep 2022

10/10 Excellent

Yoshie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
スタッフ対応が良かったです。
Stayed 2 nights in Jan 2022

6/10 Okay

XIAOJUN

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2022

8/10 Good

KYOKO

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
お正月
間際でしたがゲレンデに近いホテルでお安く泊まれました
Stayed 2 nights in Dec 2021

6/10 Okay

???

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
季節柄少し割高感はありましたが、各種スキー場にも近く便利な立地にありました。 他の口コミでお風呂がぬるいとありましたが、逆に熱いくらいで、寒い日には体が温まりました。 外国の方も多く滞在されていたようですが、楽しそうに過ごされていたのは、スタッフの方の人の良さからだと思い、嬉しく思いました。
Stayed 2 nights in Dec 2021

8/10 Good

Koike

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
安くて綺麗だったから良かったです
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食
栄養バランスも味も良くて充分に満足できました
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフがフレンドリー
いろいろとお気遣いやお声がけを頂き、快適な滞在となりました。
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
総合的に良かったです。
スタッフの対応は素晴らしいと思います。 ただ、大浴場の湯船がぬるま湯で残念でしたが、後はリーズナブルで良いホテルでした。
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
浴場が夜中も入れる所が良かった。 朝食のビュッフェも満足しました。 あとは、部屋に電子レンジがあったら最高でした。
Stayed 2 nights in Feb 2021

10/10 Excellent

Sumito, 長野市

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は奇麗で快適でした。今一だったのは、温泉がぬるかったこととベッドの下の清掃が不足していたことくらいです。朝ごはんは美味しいし、スタッフも良かったです。それに便利でした。
Stayed 1 night in Dec 2020

10/10 Excellent

菓子屋, 日本

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場も部屋も清潔で最高。朝食も美味しい。ホテルスタッフが親切で快適に過ごせます。
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は綺麗。 スタッフも丁寧な対応。 アクセスも良好。 浴場も満足。
Stayed 2 nights in Jul 2020

4/10 Poor

SHINGO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
スキー宿がベース？　大分年季がはいっている。　何か異臭もした。 周りの他が全て諭吉オーバーだからかも？
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020