Outdoor pool, free cabanas, pool umbrellas
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Reviews of Catba Papillon Garden Bungalow & Resort

4.5 out of 5
Catba Papillon Garden Bungalow & Resort
Tran chau, Cat Ba, Cat Hai, Hai Phong, Hai Phong, Hai Phong

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Liked: Cleanliness
The hotel is located out of town and there were no real eating options available other than ar the hotel. This meant their prices were slightly high, but they did have sufficient options. The included breakfast was quite basic but ok. The area nrarby has nothing really to see or do, so you should have transport if you want to sightsee the island. Taxi costs will be expensive if you rely on them. Staff were friendly and helpful. A bit noisy with the nearby roosters and with some guests. The rooms are not very soundproof.
Stayed 4 nights in Dec 2023
Response from ceo on Mar 12, 2024
Thanks you so much your experience, I also respect your opinion that each food item in the resort costs 3-4 dollars which is high,

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the garden pavilion! It is a few kilometers from town but staff easily arranged an affordable taxi into town for us; renting motorbikes is also an option. We booked our day tours to trek catba national park, and to cruise ha long bay through the staff here too and we highly recommend these services! So easy, so affordable, and we had a fantastic time on both tours. And the convenience of booking at the hotel was just lovely. The facility itself is beautiful and serene - truly a garden paradise. Staff were kind and helpful. The garden room is basic but comfortable with a great view of the garden and surrounding mountain jungle. The restaurant on site is a little hit or miss but we found the dishes we preferred, and breakfast was always good. Overall highly recommend this stay to anyone looking for beautiful surroundings and a chill, down to earth vibe.
Response from CEO Dai Nguyen on Jan 31, 2024
Thanks so much your sharing experience , it is our encourage us to do better and better. we alway wish you happy and sucessful

10/10 Excellent

Dashed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

phu

Stayed 1 night in Dec 2023
Response from CEO Dai Nguyen on Jan 2, 2024
Thanks so much your stayBest wish to you

10/10 Excellent

DMITRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the room is new, clean, close to nature, lots of butterflies and birds, overall great
Stayed 1 night in Sep 2023
Response from Dai Ceo on Oct 1, 2023
thanks so much your booking

10/10 Excellent

vn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden, clean and quiet, they are opening, friendly, they try to help what I need, I got a nice boat trip from their organization, I recommend this
Stayed 1 night in May 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt hotell som ligger 7 km från Cat ba stad. Det har dock ingen femstjärnigt standard. Hotellet ståtar med en pool som ligger i den lummiga trädgården. Frukosten är OK. Det är lugnt och fridfullt och efter en dryg km promenad.kan man ta lokalbussen in till stan. Alternativt är att köpa någotn av alla transport och utflykter som hotellet erbjuder
Stayed 3 nights in Feb 2024
Response from ceo on Mar 12, 2024
Thanks for sharing your experience , we will keep it and trying to do better and better

6/10 Okay

Adriana

Traveled with family
Liked: Cleanliness
Distante de tudo
Começamos mal, fomos esquecidos no porto, o transfer contratado ao hotel não foi nos buscar. E os números de telefone, tanto da reserva quanto da internet, eram inexistentes, segundo a gravação da operadora. Depois de meia hora de espera, pegamos o único táxi disponível que nos cobrou 150.000 D a mais do que pagaríamos pelo transfer. O hotel nos reembolsou a diferença seguido por vários pedidos de desculpas. O quarto é bem básico e o bangalô 8, o que ficamos, não funcionava o Wi-Fi. O banheiro alaga toda vez que se toma banho, o chuveiro fica entre o vaso sanitário e a pia, sem nenhuma proteção. O hotel fica uns 15 minutos de scooter do centro da cidade, não tem nenhuma atração próxima e nenhuma opção para comer, a não ser no próprio hotel, que tem os preços mais caros que na cidade. Um táxi para o centro custa 150.000 D.
Stayed 2 nights in Feb 2024
Response from ceo on Mar 12, 2024
thanks so much your sharing

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service !! They are very helpful with everything. Location was lovely and beautiful and you can easily go to the town with taxi or scooter.
Stayed 3 nights in Jan 2024
Response from CEO Dai Nguyen on Jan 31, 2024
Dear AnonymousThank you so much your stay with us and sharing your experience, each of our Team made sure will try to do the best to all guests

10/10 Excellent

Kavid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CEO Dai Nguyen on Feb 16, 2024
thanks gỏ your sharing your experience , each of our team will do better and betters,

10/10 Excellent

Andreu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tốt
Stayed 1 night in Jan 2024
Response from CEO Dai Nguyen on Jan 31, 2024
Dear Andreuthanks for your staying, I hope that we will a chance to service you or your familly again thanks alot

10/10 Excellent

Kibe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CEO Dai Nguyen on Jan 11, 2024
Thanks for your sharing experience, each of our team will try better and better, I hope you will come back soonest

2/10 Terrible

KEIZO

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ceo Dai Nguyen on Jan 7, 2024
Dear keizoThanks for your review, could you share your experience at my place, we will know more and we will try to do better and betterI am hearing from youCEOĐài Nguyên

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Great service and help to book trips and rent scooters to get around Catba. Bannapankes for breakfast was amazing.
Stayed 5 nights in Dec 2023
Response from CEO on Jan 2, 2024
Thanks for your stay with us, we will do better and better We wish you having nice trip in Vietnam , good luck

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice and quiet place, with a very helpful staff and owner. Clean beds and bathrooms. A beautiful terrace and good food on the menu. They have scooters for rent, but they are also very helpful to help you book a tour or get you going on the next part of your journey.
Response from CEO Papillon on Dec 15, 2023
Thank so much your stay with usI hope that you and your family will visit Catba island more

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at papillon. It’s a bit from everything, but the surroundings was beautiful and it’s possible to rent a bike at the hotel or the staff can be helpful with taxi service. The service at the hotel was so good and the staff were really helpful and friendly. Overall we had the best stay possible. Would recommend everybody to stay at this hotel.
Stayed 3 nights in Dec 2023
Response from CEO Papillon on Dec 15, 2023
Thank you so much I wish you go back Catba sooonest