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Reviews of Phoenix Hotel

4 out of 5
Phoenix Hotel
92T, Nguyen Trai street, Ha Giang, Ha Giang

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lara

Stayed 1 night in Mar 2024

8/10 Good

mica, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After 4 days riding a motorcycle around Northern Vietnam this hotel was extremely comfortable. Comfortable bed, never ending hot water, the food was great and the staff were friendly and helpful. My only complaint is that I asked for a sauna & massage, I tried telling the girls i wanted the sauna first but they had no interest in figuring out what i was saying and then my hour long massage only lasted about 40 minutes and was still charged full price. So if i had it to do over I'd stay at same hotel but probably get my massage somewhere else
Stayed 1 night in Jan 2024

6/10 Okay

Brian

Stayed 1 night in Dec 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Good place for the price!
Half decent place to stay for reasonable price. Overall the hotel is nice and certainly nice for 48 bucks a night. Cleanliness was good. Gets a little noisy at night with the concrete walls in the hallways. Everything echoes people’s voices/doors closing etc. Limited western TV options.. so be it. Great views of the mountains on the back side of the hotel and some good room service options.
room balcony
Stayed 3 nights in Dec 2023

10/10 Excellent

Rajwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very center. It is easy to get to many famous places in Hanoi. Max and his staffs are kindly and helpful. In there you can book the good tours also. I had good experience and definitely come back this hotel next time. Thanks

8/10 Good

Dana Jon

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel in Ha Giang. A bit far from shops and restaurants, but their restaurant is fine if you want a quick meal. Pool was closed, disappointing given hot weather.
Stayed 1 night in Apr 2023

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern hotel in the center on Ha Giang. Staff is very helpful, food in restaurant was good too.
Stayed 1 night in Apr 2023

10/10 Excellent

Sook Mann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful and always with a smile. Hotel has beautiful view, good room size, clean and very comfortable beds. Good breakfast, good variety and choice. Couple downside, 1) the "pho" is not very good and 2) some of the local tourists are very noisy specially early morning when leaving for their tour.
Stayed 2 nights in Nov 2019
Response from Trang Vu on Nov 21, 2019
Thank for your kind words, hope to see you again in our hotel in next time you come to Ha Giang.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is modern and clean.
Stayed 1 night in Oct 2019
Response from Trang Vu on Nov 21, 2019
Thank for your kind words, hope to see you again in our hotel in next time you come to Ha Giang.

10/10 Excellent

Víctor Manuel Ortiz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Thuy Dung, Friedrichsdorf

Stayed 1 night in May 2023

6/10 Okay

LEE

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

8/10 Good

Teruji

Stayed 1 night in May 2020
Response from Phoenix hotel on Jul 6, 2020
Thank for your reviews. We wish you all the best.

10/10 Excellent

Kasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from TrangVu on Sep 7, 2019
Thank Kasper, Love to see you in our hotel again...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Giang on Apr 30, 2019
Thanks for good review. Have a lovely day !

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel
Kind and friendly staff. Try to help in every way they can. Very clean and big room. Great and helpful room service and receptionist.
Stayed 4 nights in Jan 2019
Response from Dinh Le Giang on Feb 2, 2019
Dear Marek. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.