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Reviews of Hilton Garden Inn Guadalajara Airport

3.5 out of 5
Hilton Garden Inn Guadalajara Airport
Carr. Guadalajara Chapala Km 17.5, Tlajomulco de Zúñiga, JAL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 66 out of 76 reviews" "
Rating 8 - Good. 7 out of 76 reviews" "
Rating 6 - Okay. 0 out of 76 reviews" "
Rating 4 - Poor. 2 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient and comfortable as well.
Stayed 1 night in May 2024

10/10 Excellent

sandra

Traveled with partner
The most convenient hotel stay. Very clean and modern.
Stayed 1 night in May 2024

10/10 Excellent

orlando, siloam springs

Traveled with family and small children, Traveled with family
Liked: Amenities
Is aweson
Stayed 1 night in May 2024

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything would have been perfect but when I called the front desk for an extra blanket, they said they would bring it right up and it never got there. Other then that it was good
Stayed 1 night in May 2024

10/10 Excellent

Carlos, Longmont

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hilton Hotel but Under Construction Convenient in the Airport but limited for Food
Stayed 1 night in May 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito el hotel y muy limpio y los empleados muy serviciales.
Stayed 1 night in May 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with very nice staff. The lady bartender was very good! I would definitely recommend this hotel
Stayed 1 night in May 2024

10/10 Excellent

JORGE, dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adolfo

Traveled with group
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in May 2024

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, especially when you have an early flight.
Stayed 1 night in May 2024

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern was the food was not good at all the meal that I ordered was cold fries hard meat. I could not eat the meal ordered. I would not eat there again if I ever stay there again. Very disappointed.
Stayed 1 night in May 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

MELISSA

Traveled with partner
Check In was fast and staff very courteous
Stayed 1 night in May 2024

10/10 Excellent

Ezequiel

Stayed 1 night in May 2024

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so convenient and perfect sound proof from the airport noise.
Stayed 1 night in May 2024

10/10 Excellent

Jose alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ramiro Torres

Traveled with family and small children
We loved this hotel…Being able to be at the airport w/ our 3 kids for an early flight! I actually couldnt believe the location. The hotel is beautiful. Clean and convient! Definetly staying here again!
Stayed 1 night in May 2024

10/10 Excellent

luis

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for staying close to airport
Stayed 1 night in May 2024
Response from Antonio O. / Gte de Operaciones on May 12, 2024
Estimado Edgar,Muchas gracias por sus respuestas, nos alegra saber que el Hotel le parecio muy buena opcion y que tuvo una grata experiencia, esperamos verlo pronto.Que tenga excelente inicio de semana!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
dear Luis,Thank you so much for sharing you feedback! We are happy to know that everithing was excellnet!We are looking forward to seeing you soon!Have a great weekend!

10/10 Excellent

Leonardo, Sunnyvale

Stayed 1 night in May 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me la pase agusto
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 11, 2024
Estimado Carlos,Muchas gracias por sus respuestas, nos alegra saber que el Hotel le parecio muy buena opcion y que tuvo una grata experiencia, esperamos verlo pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Cristobal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re flying out the next day it’s very convenient to stay here.
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 11, 2024
Dear Crsitobal,Thank you so much for your feedback, we really appreciate it. We are glad to hear that you found our property very convenient for your flight plans. We hope you can stay with us in the future.Have a wonderful weekend!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay when you have early flights. Zoe from the bar was awesome!
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
Dear Erika,Thank you so much for your feedback, we really appreciate it. We are happy to hear that your stay with us was great and you can be Sure that Soe was recognized for doing a great Job! Its very motivating!We hope you can stay with us in the future!Once again, thank you so much, have a lovely weekend!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
Hi Maria,That's great! We are happy to know that you found our Hotel easy and convenient :).We are looking forward to seeing you soon!Have a great weekend!

10/10 Excellent

Tamara Mevena, Miami

Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Amenities
Great spot, easy to access from airport
Stayed 3 nights in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
Dear ChristopherThank you so much for you feedback, we really appreciate it. We looking forward to seeing you soon!Have a great weekend!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is so convenient from the airport, safe, so l dont have to leave the airport.
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Opertaciones on May 10, 2024
Estimado Marcia,Muchas gracias por sus respuestas,nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verla pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Opertaciones on May 10, 2024
Estimado Carlos,Muchas gracias por sus respuestas,nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verlo pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2024

8/10 Good

Cinthya A.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para descansar y viajar. Solo le falta tener una parada fuera del hotel, para bajar y subir clientes.
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in May 2024
Response from Antonio O. / Gte de Operaciones on May 12, 2024
Estimada Carmen,Muchas gracias por sus respuestas, nos alegra saber que el Hotel le parecio muy buena opcion y que tuvo una grata experiencia, esperamos verla pronto.Que tenga excelente inicio de semana!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Antonio O. / Gte de Operaciones on May 12, 2024
Estimado Carlos,Muchas gracias por sus respuestas, nos alegra saber que el Hotel le parecio muy buena opcion y que tuvo una grata experiencia, esperamos verlo pronto.Que tenga excelente inicio de semana!

8/10 Good

rodolf

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 12, 2024
Dear Rodolf,Thank you so much for taking the time responding the survey, we really appreciate it. We just noticed that your experience wasn't so great as we expected, please feel free to contact me in case you would like to tell us more about it. My email address is: antonio.orozco@hilton.com

2/10 Terrible

Felix

Stayed 1 night in May 2024

10/10 Excellent

Luis Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in May 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
Estimado Luis Miguel,Muchas gracias por sus respuestas, nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verlo pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Yadira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien con el hospedaje
Stayed 1 night in May 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
Estimada Yadira,Muchas gracias por sus respuestas, nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verla pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Maritza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
Estimada Maritza,Muchas gracias por sus respuestas, nos alegra saber que recibio un buen servicio, compartiremos con el equipo sus comentarios! Esperamos verla pronto.Que tenga un feliz fin de semana!

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación y muy fácil acceso del aeropuerto.
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 11, 2024
Estimado RafaelMuchas gracias por sus respuestas, nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verlo pronto.Que tenga un feliz fin de semana!

4/10 Poor

Maria Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
No pude descansar, por tanto ruido por construcción y utilizando maquinaria muy ruidosa
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
Estimada Maria Patrcia,Muchas gracias por sus respuestas, nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verla pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Marco, Tlaquepaque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La primera ocasión que me hospedo en este lugar! Me gustó me fue fui útil para tomar mi vuelo por la madrugada! Instalaciones nuevas por ende están en perfectas condiciones
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Operaciones on May 10, 2024
Estimado Marco,Muchas gracias por sus respuestas,nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verlo pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Marcela Gonzalez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es lo más cómodo si tienes un vuelo que sale muy temprano y quieres evitar el traslado en madrugada
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Opertaciones on May 10, 2024
Estimada Marcela,Muchas gracias por sus respuestas,nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verla pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Margarita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Antonio O. / Gte de Opertaciones on May 10, 2024
Estimada Margarita,Muchas gracias por sus respuestas,nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verlo pronto.Que tenga un feliz fin de semana!

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar el único inconveniente es que es totalmente nuevo y aún hay olor a pintura por toda la habitación
Stayed 1 night in Mar 2024
Response from Antonio O. / Gte de Opertaciones on May 10, 2024
Estimado Rafael,Muchas gracias por sus respuestas,nos alegra saber que el Hotel le parecio muy buena opcion, esperamos verlo pronto.Que tenga un feliz fin de semana!