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Reviews of Express Inn & Suites

2 out of 5
Express Inn & Suites
990 West 6th Avenue, Eugene, OR

Reviews

7.0

Good

Rating 10 - Excellent. 114 out of 502 reviews" "
Rating 8 - Good. 163 out of 502 reviews" "
Rating 6 - Okay. 106 out of 502 reviews" "
Rating 4 - Poor. 71 out of 502 reviews" "
Rating 2 - Terrible. 48 out of 502 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities
Beautiful flowers, honest service.
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Pamela, north bend

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had clean room.Staff was friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfortable beds!!
Stayed 1 night in Apr 2024

10/10 Excellent

Valeria

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Donna

Traveled with family
handy location but noisy traffic
Stayed 1 night in Apr 2024

6/10 Okay

Patricia

Traveled with partner
Disliked: Amenities, property conditions & facilities
Was just a little motel. Not much. Bed wa extremly hard and sat on a metal box. Noisey. No extra blankets, towels or pillows. Had 2 shampoos. Nothing else. No hand towels or wash clothes.
Stayed 1 night in Mar 2024

2/10 Terrible

Rachel

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dated and weird and the lot felt unsafe , the manager lived on site and harassed us about extra guests we didn’t have, the smoke alarm battery was running out and they replaced it with another bad battery and it beeped all night, causing us to leave at 7am. The decor is anxiety inducing and the beds are u comfortable, just don’t!

10/10 Excellent

Jay

Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Douglas

Stayed 1 night in Jan 2024

10/10 Excellent

Kerry

Traveled with family and small children
Large family suite
Stayed 1 night in Jan 2024

4/10 Poor

Ellen, Hood River

Stayed 1 night in Jan 2024

4/10 Poor

Ellen, Hood River

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I will never stay here again
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher w

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were great.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cadence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was extremely nice!
Stayed 1 night in Dec 2023

10/10 Excellent

Duane

Stayed 3 nights in Dec 2023

8/10 Good

Melisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Nov 2023

6/10 Okay

Rebecca

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It wasn’t a very safe area, No coffee pot or coffee, in the room. The staff was very friendly and great.
Stayed 5 nights in Nov 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people clean spacious rooms
Stayed 1 night in Nov 2023

8/10 Good

Miona

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convince
Stayed 1 night in Nov 2023

10/10 Excellent

Pat

Liked: Cleanliness, staff & service
Comfortable and clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Dominic

Stayed 1 night in Oct 2023

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, amenities
Excellent stay.no complains. The front desk lady always super nice
Stayed 1 night in Oct 2023

10/10 Excellent

John

Business traveler
Liked: Amenities, property conditions & facilities
Very clean property with great staff. As a bonus the State Patrol station is right across the street so there is no worry of theft or vandalism like you will find in other parts of Eugene.
Stayed 1 night in Oct 2023

6/10 Okay

Juanita

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The woman that checked me in was really nice. She had a good personality. The area is sketchy and the bed was horrible.
Stayed 1 night in Oct 2023

10/10 Excellent

Ana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Oct 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and noise from road isn’t to bad.
Stayed 2 nights in Sep 2023

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023

8/10 Good

Joanna, Medford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Shawn

Liked: Cleanliness
Disliked: Staff & service
The room was clean. However, we had to wait 10 minutes for someone to help us once we arrived. We rang the bell and called multiple times. Then there was no apology or any validation for the fact that we were waiting. She was nice once she finally arrived, but...
Stayed 1 night in Sep 2023

6/10 Okay

Eric

Disliked: Cleanliness, amenities, property conditions & facilities
Bed was hard as a board. Worn out furniture. And very Noisy
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting motel
If i could give this a negative review i would. Horrible service. Room was dirty. Tv didnt work. Trying to get anyone in the office was next to impossible. Crackheads outside. Unsafe neighborhood.
Stayed 4 nights in Aug 2023

6/10 Okay

JAMES

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean, beds were okayish, amenities were light though, no room coffee was a bummer, but breakfast was found nearby. Some real good dining options were found on Blair, the walk was a little sketch, but safe enough.
Stayed 1 night in Aug 2023

8/10 Good

Yashveer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Venugopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, close to restaurants.
Stayed 1 night in Aug 2023

6/10 Okay

Kathryn

Traveled with family and small children
Liked: Property conditions & facilities
Enjoyed the two bedroom suite. Could have been cleaner. No continental breakfast or pool.
Stayed 2 nights in Aug 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Check in went smoothly. The couple who work there are very nice and they work hard to keep the property safe in a very sketchy neighborhood. That being said, avoid going outside alone at night. The room was bare bones, but I wasn't looking for luxury, just a place to sleep.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely kind and helpful owners. They went above and beyond to accommodate my children and me. We were only there one night and got back on the road the next morning so they went out and bought breakfast foods for us. They had them ready in the lobby when we went to check out and gave us a bunch a road snacks. Extremely friendly and helpful!
Stayed 1 night in Aug 2023

6/10 Okay

Malia

Traveled with family and small children
The most crucial piece of furniture in the room seemed dirty. Under the blankets, there appear to be some black specs of something. Not to mention the bed had a musky smell. Fortunately, we had our blankets and pillows, so we slept on them. Other than that, the property manager at this building is efficient and responsive to accommodating checking-in and out customers, and the location is very convenient for those early morning in Airport flights. The travel time took us about 17 minutes to get to the airport, according to GPS. This property is you get what you pay for.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice manager and employees. I will stay there again. Security is always on duty. Nice rooms also.
Stayed 1 night in Aug 2023

10/10 Excellent

bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic motel near the university, the owner's really try to keep it up and are extremely friendly. Very close to everything, tons of trendy restaurants and bars. Not their fault, but it is Eugene, Oregon, so lots of homeless around.
Stayed 1 night in Aug 2023

2/10 Terrible

Brittney

Disliked: Cleanliness, staff & service, property conditions & facilities
When I got to the property, the lobby was locked and there was a sign in the window saying that management would be back in 20 minutes. So, I waited 20 minutes. They had one of those ring doorbells so I decided to ring the bell just in case there happened to be someone around. After a few minutes, the front desk lady comes back and snaps at me for ringing the doorbell. I mean yes I see the sign in the window, but all I did was ring a frickin bell. She didn't have to bite my head off for it! Her attitude was totally uncalled for. But that's not the worst part. The room I got was TOTALLY DISGUSTING. The bed had a fleece blanket with some kind of bodily fluid caked on it (I pulled it off the bed). I looked at the pillows underneath the pillow case, and they were stained yellow and looks like they never changed the pillows since they opened the place. The mattress was hard as a rock and did not make for good sleep. The towels were all dingy and stained. There was also mildew in the corners of the shower. Overall, the whole place gave me the ick. I have never stayed at a place that made me so uncomfortable and concerned about catching something. I could overlook the rude lady at the front desk, but the lack of cleanliness is downright unsanitary and not okay. SKIP THIS PLACE. It's not worth your money or your health. They should be seriously be shut down if this is how they operate.

4/10 Poor

Micah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Richard D

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy ckeck in and out!
Stayed 2 nights in Jul 2023

10/10 Excellent

juhee

Stayed 1 night in Jul 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a little concern about area, lots of homeless, but no issue
Stayed 1 night in Jul 2023