Outdoor pool, sun loungers
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Reviews of Mayfair Motel Emerald

4 out of 5
Mayfair Motel Emerald
Cnr Mayfair Drive & Gregory Hi, Emerald, QLD

Reviews

8.2

Very Good

Rating 10 - Excellent. 66 out of 183 reviews" "
Rating 8 - Good. 76 out of 183 reviews" "
Rating 6 - Okay. 27 out of 183 reviews" "
Rating 4 - Poor. 10 out of 183 reviews" "
Rating 2 - Terrible. 4 out of 183 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Diesel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable king size bed in a good sized room. Lack of a toaster and some basic plates or cutlery was disappointing but otherwise the motel is well maintained and clean.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 28, 2024
Hi DieselThank you for your feedback. We have only taken over the business 3 week ago and working hard on improving our customers experience.Kind RegardsThe Mayfair

6/10 Okay

todd

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
What like the most were Irish staff were lovely in the tavern and reception unlike the Australian girl in the Tavern. What I didn’t like was the dirty sheets that had grass seed and dots of blood and hair. They definitely were not changed
Stayed 1 night in Feb 2024
Response from Kathy on Feb 22, 2024
Hi ToddThank you for your feedback. We are new owners of 5 weeks and still getting our team on the same page. Further, I checked the housekeeping schedule and it appears your room was cleaned. Therefore, if you were able to take a photo at the time please forward it to us. We would have definitely moved you if we had of known. We hope if you have to come to emerald in the future you give us another chance as you will see many new changes for the venue over the coming months.Kind regardsThe Mayfair

4/10 Poor

Cass

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The service was shocking! Nothing close, didnt get any if the orders for dinner right... best thing was the ease of parking & the lack of people (no wonder why)

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Marita

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

batbold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service
Very clean, and basic accommodation. Bring Christmas time very quiet
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good sleep at The Mayfair, clean and quiet. Just wish they had a more comfortable chair to sit on as the ones in the room and not great for sitting on and relaxing. Other than that the food is always good and the staff are polite.
Stayed 1 night in Dec 2023

2/10 Terrible

Andrew

Stayed 1 night in Nov 2023

4/10 Poor

Chris

Above
Stayed 3 nights in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The property had an amazing buffet breakfast close to the tavern. The rooms were super clean and tidy and the bed was so comfy aswell.
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to ask for another room after the one we were in had cockroaches in the bed. There was also no soap in the room. The staff member working in the drive through bottle shop next door was very helpful and was able to arrange another room. The 2nd room was good, had soap and no cockroaches. I know I won't be staying at this motel again.
Stayed 1 night in Nov 2023

8/10 Good

Judith

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Julie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Stayed 1 night in Oct 2023

10/10 Excellent

Gurcharan

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and support from employees, thanks to Gurdeep Singh when we left. Definitely use again Mayfair Motel.
Stayed 1 night in Oct 2023

8/10 Good

Mikayla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff lovely Pool area really lovely Nice stop over
Stayed 1 night in Oct 2023

8/10 Good

Terry, Dysart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall comfortable and well priced. Salt restaurant provided very nice meals at a reasonable price. Very convenient. We were disappointed with the lack of information in the room as there was no compendium.
Stayed 1 night in Oct 2023

10/10 Excellent

Ray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Access
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 1 night in Sep 2023

6/10 Okay

Marguerite

Stayed 1 night in Aug 2023

8/10 Good

Ben

Stayed 1 night in Aug 2023

6/10 Okay

Kenneth

Traveled with partner
The restaurant dinner and service were very good. The room was ok but it was pretty basic.
Stayed 2 nights in Aug 2023

6/10 Okay

Rommel

Business traveler
Liked: Cleanliness, staff & service, amenities
comfortable and plenty of parking.
Stayed 1 night in Aug 2023

4/10 Poor

Stephanie

Stayed 2 nights in Aug 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay,bed good but had better
Stayed 1 night in Aug 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
No internet
Stayed 1 night in Jul 2023

8/10 Good

Judith

Stayed 1 night in Jul 2023

2/10 Terrible

Helen

Disliked: Staff & service
The Wotif booking and email system is easy to use but confirmed a room when it’s not available, when we are the staff was unhelpful and blamed the booking system, due to the room not being available we had to drive approx an hr out of way to find a room. I haven’t received a cancellation email and there is a transaction pending on my credit card.
Stayed 1 night in Jul 2023

6/10 Okay

Warren

Traveled with partner
Liked: Cleanliness, staff & service
Clean but dated
Stayed 1 night in Jul 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

brian

Business traveler
Stayed 1 night in Jun 2023

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
All good but it would have been nice to know about the free breakfast. I didn't find out about that until I was about to drive out.
Stayed 1 night in Jun 2023

6/10 Okay

Leanda

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

8/10 Good

Joyce

Liked: Staff & service, property conditions & facilities
Was a large complex and so most of my friends and out of town delegates could stay in the one facility where the 3 day conference was held also - so that was very convenient.
Stayed 5 nights in Jun 2023

6/10 Okay

Heather

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately new owners . Obviously struggling financially. Lacking sufficient staff especially when serving dinner Food from the tavern was acceptable . Eventually sorted our accommodation . Suites too small for four.
Stayed 4 nights in Jun 2023

10/10 Excellent

Gilda

Stayed 1 night in Jun 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bottle shop neatby. restaurant groceries tavern all handy.
Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , tidy
Stayed 1 night in May 2023

4/10 Poor

Kathleen

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was a good size . Thats about it . The smell in the room was of damp and smelly old socks. The bed was hard and very uncomfortable.
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 2 nights in May 2023

2/10 Terrible

Dan

Business traveler
I didn't stay this night and was told i would get a refund and didn't. Staff were never available to speak to as they only have one manager, but lovely to speak to when available. we finally changed the booking times, fingers crossed the experience is better
Stayed 1 night in May 2023

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
Doors out of plumb. Causes a lot of noise when closing.
Stayed 2 nights in Apr 2023

8/10 Good

Fletcher

Stayed 1 night in Mar 2023

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a pub and restaurant on site. Rooms are basic but have all the amenities. Very busy when we were there but not noisy Would stay again
Stayed 1 night in Jan 2023

8/10 Good

Deb

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was clean & tidy. We couldn’t get the wi-fi to work but aside from that there were no issues.
Stayed 1 night in Jul 2022
Response from Brooke on Jul 20, 2022
Hi Deb, we thank you for your review. Our wi-fi sometimes plays up and unfortunately it can get out of our control to fix the issues.We aim to do our best here at the Mayfair Motel. We look forward to seeing you again soon!

2/10 Terrible

Nicole

Stayed 1 night in Jul 2022

8/10 Good

Ken

Stayed 1 night in Jun 2022

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get along with.
Stayed 1 night in Jun 2022
Response from Brooke on Jul 20, 2022
Hi Peter, we appreciate your review. We look forward to seeing you again soon!