Eldorado National Forest Vacations from ￥159,732

Great Stay with One Big Hiccup "I really enjoyed the hotel itself! The place is lovely and kept super clean, and the bed was one of the most comfortable I've slept in. My room was on the smaller side, but I know they have more spacious ones available. A quick tip on the neighborhood: It's definitely improving (I walked through in 2023 and it was worse), but you still need to be aware. My advice is to walk straight down to Market Street to get to Union Square or the Financial District, and I'd suggest avoiding Turk, Eddy, and Ellis streets. Now, for the one big issue. We had a really rough night with a disruptive guest that led to the police being called. The disturbance lasted from 11 p.m. to 3 a.m., and because the walls are a bit thin, I heard everything and got no sleep. The good news is that the staff handled it the next morning and the disruptive guest was removed. My only real disappointment was that management never reached out to me or the other affected guests. A simple 'Sorry you went through that' would have gone a long way. It's not a dealbreaker, but it was a missed opportunity to show great customer care."

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!

The epitome of luxury. Will be back :)

There were zero VIP options given, wine, upgrade etc. The staff member who checked us in seemed a bit out of sorts. That said the hotel is excellent in decor, location and walkability. Great breakfast nearby at Pinecrest Diner. PLS downstairs had great drinks and happy hour specials.

I rarely give 5 stars for my experience but I have no real reason not to. I really like their texting communication system, they text before your arrival and during stay and you can text them any time asking questions and they respond back in timely manner. I requested for very quiet room and far from elevators and requested late check out. The room was located perfectly, it was at the end of the hallway, away from elevators and not on a laundry room floor. The laundry rooms are on Odd number floors like 7,9 etc, I was on 8th floor. It was great that they offer laundry washer dryer for free and you can use any time of day. The front desk person even asked if I needed detergent. I had a kitchen with microwave, minifrig/freezer, dishwasher. Bed was in a room so area was spacious. Bed was comfy. The bathroom is ok and shower had nice flowing water. TV had regular cable channels. Heat/AC worked fine. WiFi was good. The front desk people were friendly, every time I asked for toilet paper they provided it. I was allotted 1 housekeeping session for the 8 nights I was staying. Some people would not like that as they prefer housekeeping everyday but I was ok with it. I wish there was better lighting for putting on my makeup but it was ok. I read reviews on them trying to sell you timeshare and taking up your time, I got 1 call from a man downstairs saying he was concierge and I just told him I was busy and hung up. I think he was going to pitch me timeshare, but he did not try again.