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Reviews of Quest Dunedin

4 out of 5
Quest Dunedin
333 Cumberland St, Dunedin

Reviews

8.8

Excellent

Rating 10 - Excellent. 382 out of 786 reviews" "
Rating 8 - Good. 320 out of 786 reviews" "
Rating 6 - Okay. 64 out of 786 reviews" "
Rating 4 - Poor. 13 out of 786 reviews" "
Rating 2 - Terrible. 7 out of 786 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barry, QUEENSTOWN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and the unit was clean and tidy. We will stay again.
Stayed 1 night in May 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central location to the city. The room was spacious and had everything we needed. Staff were friendly and easy deal with, accommodated us with a late check out and held our baggae until our flight out.
Stayed 2 nights in May 2024
Response from Quest Dunedin Management Team on May 16, 2024
Thank you for taking the time to provide feedback regarding your recent stay with us. We trust the rest of your trip went well.

8/10 Good

Jim

Liked: Cleanliness
Good
Stayed 1 night in May 2024
Response from Quest Dunedin Management Team on May 16, 2024
Thank you for taking the time to provide feedback regarding your recent stay with us. We trust the rest of your trip went well.

10/10 Excellent

Ming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, secure parking, clean room and good value
Stayed 2 nights in May 2024
Response from Quest Dunedin Management Team on May 16, 2024
Thank you for taking the time to provide feedback regarding your recent stay with us. We trust the rest of your trip went well.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly customer service from Georgina in housekeeping.
Stayed 2 nights in May 2024
Response from Quest Dunedin Management Team on May 7, 2024
Thank you so much for your lovely words about our housekeeper Georgina. We will pass this on to her at our next staff meeting. We trust that the rest of you stay went well.

8/10 Good

Henry, Ashburton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024
Response from Quest Dunedin Managment Team on Apr 20, 2024
Thank you for your feedback

10/10 Excellent

Lauraine, Christchurch

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Quest Dunedin Managment Team on Apr 10, 2024
Thank you for taking the time to provide feedback regarding your recent stay. We trust the rest of your trip went well.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and they let me leave my car in the car park at no charge. Amazing service will definitely come back to stay
Stayed 1 night in Mar 2024
Response from Quest Dunedin Managment Team on Apr 20, 2024
Thank you for your feedback - we are glad you enjoyed your stay with us.

8/10 Good

Ruth

Traveled with family
Building of new hospital across the street early morning construction noise. Not ideal and realise beyond Quests control
Stayed 1 night in Mar 2024
Response from Quest Dunedin Management Team on Mar 23, 2024
thank you for taking the time to provide feedback regarding your recent stay. We do apologize about the noise from across the road at the moment - they are currently pile driving and hopefully will be finished soon. We do hope that this didn't cause too much disruption to your trip.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
No park available for my visit
Stayed 1 night in Mar 2024
Response from Quest Dunedin Management Team on Mar 23, 2024
Thank you for. your feedback - we apricate that you took the time to post. Parking at Quest Dunedin is secure, allocated and undercover but is very limited and bookings are essential. We do apologize that for this visit we couldn't accommodate a parking space and hope that the rest of your trip went well.

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have gated onsite parking, and the rooms have a kitchenette. Very close walking to the downtown shops and restaurants.
Stayed 2 nights in Mar 2024
Response from Cecillia Warriner - Property Manager on Mar 10, 2024
Thank you for your feedback regarding your recent stay here with us at Quest Dunedin. We trust that the rest of your stay went well.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Cecillia (CJ) Warriner - Property Manager on Mar 2, 2024
Thank you for taking the time to provide feedback. Please let us know if there is anything we can improve on.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was 2pm, but unfortunately the apartment was not ready until 2.45pm. There was construction happening across the road (pile driving), but we were out most of the day and it stopped at 5.10pm. The family apartment with twin beds and King bed was great. Really enjoyed how the apartment was serviced everyday. There was the option for breakfast available by request. Having a carpark booked in the Quest was essential, as this was a safe option for the security of our rental car. I was concerned that our apartment was entered by another family when we were at dinner (whose keys worked on the lock and ours stopped working). It appeared our apartment may have been double booked, however this was resolved in a very timely manner. Other then a couple of hiccups our stay was amazing, the Quest is central to everything and walking distance to The Octagon, Central Dunedin, the Railway Station, Otago University, restaurants and night clubs/bars. It's a great option for a family, couples, or single person.
Stayed 2 nights in Feb 2024
Response from Cecillia (CJ) Warriner - Property Manager on Mar 2, 2024
Good Afternoon Kathleen thank you so much for taking the time to provide feedback - we appricate all feedback good and bad. I will pass on your lovely feedback to our staff during our next meeting and we hope you enjoyed the rest of your trip.

10/10 Excellent

SHona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcoming room and quest always have great kitchenette facilities. A great laundry facility on the floor was a plus. Will stay again. Great base to explore Dunedin city. Not a resort- just a really pleasant place to rest at end of day. Countdown Suoermarket a couple of doors away. You must prebook the limited onsite parking- about $15 per day
Response from Cecillia (CJ) Warriner - Property Manager on Mar 2, 2024
Thank you for taking the time to provide feedback - we really appricate it , this will be past on to the staff at our next staff meeting - we trust that you enjoyed the rest of your stay.

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Walking distance yo the quadrant and university campus
Stayed 2 nights in Feb 2024
Response from Cecillia Warriner - Property Manager on Feb 19, 2024
Thank you for your lovely feedback

4/10 Poor

Tracey

Traveled with family
Liked: Staff & service
Staff were friendly and helpful. But there was major construction across the street which made the building shake and was very noisy all day.
Stayed 2 nights in Feb 2024
Response from Cecillia Warriner - Property Manager on Feb 19, 2024
Thank you for taking the time to provide feedback on your recent stay. The Construction across the road is for the new Hospital Build and they are currently pile. We apologies for any inconvenience that this may have caused.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean, good supply of goods for refreshments
Stayed 1 night in Feb 2024
Response from Cecillia Warriner - Property Manager on Feb 19, 2024
Thank you for taking the time to provide feedback regarding your recent stay with us

10/10 Excellent

Byron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. The room facilities, washing machine, drier, fridge, dishwasher etc. was great. Our room, which was at the front, was at times a bit noisy while trying to sleep, probably made worse because we are not used to noise.
Stayed 3 nights in Feb 2024
Response from Cecillia Warriner - Property Manager on Feb 19, 2024
Thank you for taking the time to provide feedback regarding your recent stay with us - please let us know if you book with us again and we will do our upmost to move you to the back of the building.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
The space and cleanliness of the room
Stayed 1 night in Feb 2024
Response from Cecillia Warriner - Property Manager on Feb 19, 2024
Thank you for taking the time to provide feedback regarding your recent stay with us.

8/10 Good

Sarah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Right in town for easy walking
Stayed 1 night in Jan 2024
Response from Cecillia (CJ) Warriner - Property Manager on Feb 5, 2024
Thank you for providing feedback regarding your recent stay. We hope you enjoyed the rest of your trip

10/10 Excellent

Rowena

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to town. No aircon.
Stayed 1 night in Jan 2024
Response from Cecillia (CJ) Warriner - Property Manager on Feb 5, 2024
Thank you for your feedback regargding your recent stay.

6/10 Okay

John

Stayed 2 nights in Jan 2024
Response from Quest Dunedin Management Team on Mar 23, 2024
Thank you for your feedback - we apricate that you took the time to post and hope that the rest of your trip went well.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou to the lovely gentleman at reception who help with my dad's laundry got it back to hospital quickly , enjoyed my stay will be back thankyou so close to hospital walking distance
Response from Cecillia (CJ) Warriner - Property Manager on Feb 5, 2024
I will pass your lovely feedback onto the staff at our next staff meeting , thank you for taking the time to provide feedback on your recent stay.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for the night.
Stayed 1 night in Jan 2024
Response from Cecillia (CJ) Warriner - Property Manager on Feb 5, 2024
We trust that you enjoyed your stay

10/10 Excellent

Kellie

Stayed 1 night in Jan 2024
Response from Cecillia Warriner - Property Manager on Feb 19, 2024
Thank you for taking the time to provide feedback regarding your recent stay with us.

10/10 Excellent

Dohee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place! We needed to change our check in a day earlier, and we were super grateful that the staff member was able to help us with that with ease. It was a smooth check in for after hours, clean and great amenities!
Response from Cecillia (CJ) Warriner - Property Manager on Feb 5, 2024
Thank you for providing feedback on your recent stay with us.I will pass on your lovely feedback to the staff at our next staff meeting. We trust that the rest of your trip went well.

6/10 Okay

Roger

Traveled with partner
Disliked: Cleanliness
Unfortunately the service was lacking, at 4.40 the staff member was more interested in closing up for the day. There was no service for two days because it was a public holiday.
Stayed 2 nights in Jan 2024
Response from Quest Dunedin Management Team on Jan 9, 2024
Thank you for taking the time to provide feedback regarding your last stay with us. We do apologies reception closed at 3pm on New Years Day and Afterhours team were advised that you were arriving Late. We don't service on a Sunday or a public holiday, but reception were happy to provide any items if required. We have taken your feedback under advisement and will see how we can improve this year.

8/10 Good

Philip

Stayed 1 night in Jan 2024
Response from Cecillia (CJ) Warriner - Property Manager on Feb 5, 2024
Thank you for providing feedback on your recent stay with us. We trust that you enjoyed your stay

10/10 Excellent

Yee-Hong

Stayed 1 night in Jan 2024
Response from Cecillia Warriner - Property Manager on Jan 9, 2024
Thank you for your feedback

8/10 Good

Kamalakar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price… excellent location. The paid parking is safe and convenient on the premises.
Stayed 2 nights in Dec 2023
Response from Cecillia Warriner - Property Manager on Jan 9, 2024
Thank you for your feedback

8/10 Good

Shrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cecillia Warriner - Property Manager on Jan 9, 2024
thank you for your feedback

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cecillia Warriner - Property Manager on Jan 9, 2024
Thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Not up to expectations for Quest
The unit was not up to the usual Quest standard. The unit would benefit from some fittings upgrade and maintenance eg kitchen tap is unstable, the side table is cheap and wobbly. The bathroom doesn't have an extractor or heater and the towel rail isn't heated. It would be cold in the winter.
Stayed 2 nights in Dec 2023
Response from Cecillia Warriner - Property Manager on Jan 9, 2024
My sincere apologies for the lack of cleanliness during your stay. This is rather embarrassing as we usually pride ourselves on our overall appearance, including the cleanliness and quality of the apartments. I have spoken with our housekeeping supervisor and had a full staff meeting to ensure to take further measures so that this doesn’t happen in the future.

10/10 Excellent

Bevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cecillia Warriner - Property Manager on Jan 9, 2024
Thank you for your feedback

10/10 Excellent

Xiao

Stayed 1 night in Nov 2023
Response from Cecillia Warriner - Property Manager on Jan 9, 2024
Thank you for your feedback

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, quiet modern rooms and comfy bed
Stayed 1 night in Nov 2023
Response from Cecillia Warriner - Property Manager on Dec 3, 2023
Thank you for your feedback

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff service
Stayed 4 nights in Nov 2023
Response from Cecillia Warriner - Property Manager on Dec 3, 2023
Thank you for your feedback

8/10 Good

Aidan

Stayed 1 night in Nov 2023
Response from Cecillia Warriner - Property Manager on Nov 11, 2023
Thank you for taking the time to provide feedback We trust that you enjoyed your stay with us, kind regards Quest Dunedin Management Team

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Short Stay
Lovely short stay. Friendly staff, unit modern, clean & tidy. Centrally based, very handy to the Centre of Dunedin & it’s ships and restaurants
Stayed 1 night in Oct 2023
Response from Cecillia Warriner - Property Manager on Nov 11, 2023
Thank you for taking the time to provide feedback We trust that you enjoyed your stay with us, kind regards Quest Dunedin Management Team

8/10 Good

Celia

Liked: Cleanliness, staff & service
Great position
Stayed 1 night in Oct 2023
Response from Cecillia Warriner - Property Manager on Nov 11, 2023
Thank you for taking the time to provide feedback We trust that you enjoyed your stay with us, kind regards Quest Dunedin Management Team

10/10 Excellent

CORINNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location ,so handy to all facilities of the citythat we wanted to access.having the car park was an added bonus
Stayed 2 nights in Oct 2023
Response from Cecillia (CJ) Warriner - Property Manager on Oct 29, 2023
Thank you for your lovely feedback

4/10 Poor

YUK YING

Traveled with group
Disliked: Property conditions & facilities
Hotel charge room cleaning fee $50 because of cooking in a room with smell. There is a kitchen facility, suppose guest may cook. I cooked for dinner & open all the windows, I felt no smell in a room next day morning, however hotel charge cleaning fee. Hotel staff said there was a card plate shown (clearing fee $50-150) inside a cupboard, I didn’t find it. If this is hotel policy, why nobody tell me when I check in or that card plate should be put on table, so if you cook in a room, you may prepare min. cleaning fee. If I know it when I make room reservation, I don’t mind to pay. Check out time is 10am, an impolite man knocked the door at 10:05 to chase me to check out, I checked out 10:15 finally. I had stayed Quest Hotel in Rotorua, Christchurch, Wellington & Auckland before, all they didn’t charge any cleaning fee because of smell. Bad experience in Dunedin. I will not recommend my friend to stay at Quest any more.
Stayed 3 nights in Oct 2023
Response from Quest Dunedin Management Team on Oct 19, 2023
Good Afternoon Yuk Ying Thank you for bringing to our attention the hotel cleanings fee. This is stated on the cupboard door above the Stove hob in our one bedroom apartments and also above the counter in our studio apartments. We state that cooking with strong smells can incur a 150.00 fee, however staff only charged a 50.00 fee. I will speak with the staff member who knocked on your door and find out why this happened as this is not our normal produce. We apologies for any inconvenience that this may have caused you.

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for my Mercy hospital visit. Supermarket next door. Carpark available. Older bathroom but fine. Difficult to get in if you miss entry due to one way streets and roadworks
Stayed 1 night in Oct 2023
Response from Quest Dunedin Management Team on Oct 19, 2023
Thank you for taking the time to provide feedback, we do apologies, due to the hospital build, and the pipe replacement, Dunedin City is currently a little bit harder to navigate. We apricate that you choose to stay with us for your hospital visit.

10/10 Excellent

Gabrielle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to book a hotel last minute due to a flight cancellation and Quest was ideal and great value for money. Everything was clean, the rooms were spacious and the lady on the checkin desk was really helpful. Also a great central location with plenty of restaurants in walking distance.
Stayed 1 night in Oct 2023
Response from Cecillia (CJ) Warriner - Property Manager on Oct 9, 2023
Thank you for taking the time to provide feedback on your recent stay - we are glad you enjoyed your stay with us.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Cecillia (CJ) Warriner - Property Manager on Oct 29, 2023
Thank you for your feedback

10/10 Excellent

Bronya

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely clean room with all the expected amenities, friendly staff.
Stayed 1 night in Oct 2023
Response from Cecillia (CJ) Warriner - Property Manager on Oct 9, 2023
Thank you for taking the time to provide feedback regarding yoru recent stay with us - we are glad that you enjoyed your stay with us.

6/10 Okay

Sharon Veeral

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cecillia (CJ) Warriner - Property Manager on Oct 9, 2023
Thank you for your feedback. Please let us know if there is anything we can improve on in the future.

10/10 Excellent

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really easy to check in - friendly staff
Stayed 1 night in Sep 2023
Response from Cecillia (CJ) Warriner - Property Manager on Oct 1, 2023
Thank you for your feedback

10/10 Excellent

Qiantai

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near the Octagon and various supermarkets. Great space in the rooms.
Stayed 2 nights in Sep 2023
Response from Cecillia (CJ) Warriner - Property Manager on Sep 27, 2023
Thank you for your lovely feedback. We trust that you enjoyed your stay with us.

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for short or long term stay! Was great for the weekend between a 2 week road trip, I would happily use as a base next time working in Dunedin. Walk to EVERYTHING!
Stayed 3 nights in Sep 2023
Response from Cecillia (CJ) Warriner - Property Manager on Sep 27, 2023
Thank you for your lovely feedback. We trust that you enjoyed your stay with us.