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Reviews of La Quinta Inn by Wyndham Denver Golden

2.5 out of 5
La Quinta Inn by Wyndham Denver Golden
3301 Youngfield Service Rd, Golden, CO

Reviews

5.4
Rating 10 - Excellent. 178 out of 1272 reviews" "
Rating 8 - Good. 221 out of 1272 reviews" "
Rating 6 - Okay. 249 out of 1272 reviews" "
Rating 4 - Poor. 279 out of 1272 reviews" "
Rating 2 - Terrible. 345 out of 1272 reviews" "

5.2/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Liked: Staff & service
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 24, 2024
We are sorry to hear that you had issues with your stay, we hope to improve to meet your needs during a future stay.

4/10 Poor

joseph

Traveled with pets
Disliked: Cleanliness, amenities
The bedspreads were the dirtiest I have ever seen in a hotel room. The top spread was disgusting I pulled it off the bed and put it in a corner. The heavier spread underneath had spots all over it. I spilled some water in the bathroom and when I wiped it up it was also filthy. I have stayed here many times over the years and Ill never stay there again.
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 21, 2024
We apologize for the issues you experienced, and we are working hard to improve on these problems for the future.

2/10 Terrible

Amie

Disliked: Cleanliness, staff & service, amenities
This was the most dirty motel / hotel I’ve ever seen. Blood spatter on shower curtain, dirty cover on bed, floor and bathroom floor was so dirty the particles were sticking to my feet, walls with large marks on them, the room smelled like car and drugs, the parking lot had tons of trash and the breakfast containers felt like they weren’t being wiped down. I asked for maid service to just clean the floors and they never showed up. When I asked about it the following day they said they didn’t have a request.
Stayed 3 nights in May 2024
Response from Front Office Supervisor on May 20, 2024
We are sorry to hear about the issues with your stay and are working to improve on the problems you mentioned, we hope to be able to provide a better experience for you in the future.

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in need of repair, doors not tight, stairs are rusting, rails loose. The bedding was soiled and ripped. The shower faucets didn't work properly. The water smelled bad when we showered. The breakfast bar was not very clean. I won't be staying at a La Quinta again.
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 20, 2024
We are sorry to hear about the issues with your stay and are working to improve on the problems you mentioned, we hope to be able to provide a better experience for you in the future.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 21, 2024
We are glad to hear you enjoyed your stay and hope to have you back in the future.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
The first room had a very bad odor, as if it had been smoked in and was sprayed with a deodorant. Front desk cheerfully gave me a much better room.
Stayed 1 night in May 2024
Response from Front Office Supervisor on May 17, 2024
We are glad to hear you enjoyed your stay and that our staff was able to resolve your issue, we look forward to booking you again in the future.

2/10 Terrible

Nick

Disliked: Cleanliness, amenities, property conditions & facilities
This property has not been well taken care of. Staff was short so there was no daily refresh of the room. The elevator was broken at one point. The bed was not in great shape and everything in the room was outdated or falling apart.
Stayed 3 nights in May 2024
Response from General Manager on May 14, 2024
Dear Nick, We appreciate your review and address your concerns with regards to our guest elevator. There will be upgrades in the future and we hope to have the chance to be of service to you in the future.

2/10 Terrible

Redmond

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Gave me a room with someone in it already. Then replaced my king room with two full sized bed. Linen was old and the whole property is dirty.
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Redmond, We regret to hear of the service breakdowns that had a negative impact on your stay with us. If we can be of any service please contact us directly at the hotel.

8/10 Good

Sharon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Sharon, Thank you for taking time to provide a review from your recent visit to our hotel. We appreciate your feedback and hope to have another chance to be of service in the future.

6/10 Okay

Rafael Sanchez

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
Not well maintained building
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Rafael, We strive to make continuous improvements to our facility and our service. We appreciate your time in providing a review from your stay.

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from General Manager on May 13, 2024
Dear Kevin, We regret to have received a lower rating from your stay with us. Please let us know how we can make future stays at our hotel more enjoyable.

2/10 Terrible

Henry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were there for 3 days , they said that they don’t do room service every day. They only gave me towels.
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Henry, We apologize for any service inconvenience during your stay with us. Our housekeeping team can provide regular service upon request. We hope you'll give us another chance to be of service in the future.

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Mary, We appreciate your time in providing us with a review. We are always making continuous improvements in our service so that guests will have a memorable stay. We hope to have another chance to be of service in the near future.

4/10 Poor

Sheryl

Traveled with partner
This is a sad property that is sorely in need of renovation. One of the elevators didn’t work, so I pushed a luggage cart thru the parking lot half-way around the building to the elevator that did work. Upon arriving at our suite, there were no linens for the sofa bed, only one waste basket and no tissues. There was breakfast cereal behind the sofa bed. Sorry, but we won’t be staying at La Quinta again.
Stayed 2 nights in May 2024
Response from General Manager on May 14, 2024
Dear Sheryl,We're sorry to hear of your stay experience and we wish your stay was more enjoyable. We will work with our team on improving those service breakdowns you encountered. We value your feedback and hope you will come and stay again with us.

4/10 Poor

Dawn

Stayed 1 night in May 2024
Response from Front Office Supervisor on May 24, 2024
We are sorry to hear that you had issues with your stay, we hope to improve to meet your needs during a future stay.

4/10 Poor

Mary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had no rolling carts. We had to walk along way to our room. One elevator at the back of the building that anybody can walk into. The bed spread and outer coverings were stained. Had 2 bookings. They said I have to check out and check back in tomorrow.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Mary, We apologize for any inconvenience with our service during your stay. Whenever there are separate bookings for multiple nights we do require a new registration while your remain in the same accommodation. Please let us know how we can better serve you in the future.

2/10 Terrible

Jeannette

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty, beds covers were not clean, mold, door wouldn't lock. Do not recommend.
Stayed 2 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Jeannette, We appreciate the time you've taken to provide a review. We will research your room assignment and repair any room deficiencies. Thank you for your feedback.

8/10 Good

James, Buena Vista

Business traveler
Liked: Staff & service, property conditions & facilities
It was a typical traveler's hotel, close to the highway. The room was relatively quiet, except I was next to the elevator. There was one problem but they took care of it right away. All the staff, including the hospitality staff, were helpful and communicated well. The breakfast bar was terrible. Hardly anything there, and what was there was a mess. And there was a staff person there. I only went there on my third morning to get something but I walked away without anything. I did get an apple. I would stay again.
Stayed 3 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear James, We value your feedback and we appreciate the time you've taken to provide a review. We will work with our morning team on making breakfast improvements. Please let us know whenever your travels bring you back to our area. We look forward to a future visit.

4/10 Poor

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was lacking
Stayed 1 night in Mar 2024
Response from General Manager on May 14, 2024
Dear Kathleen, Thank you for sharing some feedback from your visit with us. We will address your concerns with our breakfast service team and strive to make regular improvements. Your feedback is valuable and we hope to have another chance to be of service.

2/10 Terrible

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Dear Sarah, Thank you for providing a review. If there is anything in particular that you believe we can improve upon please let us know. We value your feedback.

2/10 Terrible

steve h

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Shower did not work and it was filthy anyways
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Dear Steve, Please forgive us for the room shower deficiency. We will address this with our team. If there is anything we can do to assist you please do not hesitate to call upon us.

4/10 Poor

Felicia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Felicia, Thank you for taking time to provide a review. We hope to have another chance to provide a more memorable stay.

2/10 Terrible

Victoria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels were dirty and stained, the bed sheets had several stains, the comforter had cigarette burn holes in it, the chair at the desk was dirty and sticky, the shower had a lot of mold growing and the tub would not drain while you were showering so you were standing in several inches of water, the continental breakfast was limited and the food stations were dirty each morning. Overall terrible experience, I would never stay here again. Would have rather slept in my car.
Stayed 2 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Victoria, We regret to hear of your experience and we will verify to correct any deficiencies noted within your review. Please forgive us for any inconvenience.

4/10 Poor

Travis

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had no hot water. The walls were thin And I could yelling feom thenother guests throughout the night. The room was very dusty and there was garbage all over the parking lot. I got to breakfast right before they closed. The lady working there was rude.
Stayed 2 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Travis, We regret to hear of the deficiencies you've noted within your review. We strive to improve upon our service and facility upkeep and will address these issues with our team.

4/10 Poor

Jackson

Stayed 1 night in Apr 2024
Response from General Manager on May 13, 2024
Dear Jackson, It appears that we can do better in our guest experience delivery. Please let us know whenever you are planning a future visit to our area and how we can be of further service.

6/10 Okay

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Dear Debra, We appreciate your time in providing us with a review. Please let us know whenever we can be of service to you in the future.

8/10 Good

Rattana

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on May 14, 2024
Dear Rattana, We appreciate your time in providing us a review. If there is anything we can do to be of service please let us know.

4/10 Poor

Claudia, Holyoke

Stayed 1 night in Apr 2024
Response from General Manager on May 13, 2024
Dear Claudia, It appears we can do better to provide a more enjoyable experience at the hotel. Please let us know whenever we can be of service to make your next stay more enjoyable.

8/10 Good

Nick

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Get what you pay for. Property shows its age. Room was clean and bed comfy.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 16, 2024
I'm glad so hear that you enjoyed your stay, we look forward to booking you again in the future.

2/10 Terrible

Devin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was dirty, bathrooms weren’t clean
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Terrible

Gurucharan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property does no justice to how the pictures look and the charges for complete lack of service. The entire property is ill maintained, elevator and breakfast area are all so filthy. Was disgusting to go eat food there. Also we called and asked for room service and linen replacement. None of that was done and we had to manage with 2 towels and no replenished coffee. Whole experience leaves a bad taste on La Quinta. We have stayed in La Quinta in Vegas many times. Locations like this will tarnish the customer experience and brand.
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

4/10 Poor

Benita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check out person did not care, locked himself in back. No juice, Only coffee and Milk for breakfast. No Kleenex in room. Toilet paper far from toilet.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got nothing good to say about this place. My only advice to other people is to find a way nicer place than this because everyone deserves a good vacation and this is no place that’ll make your trip enjoyable.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Terrible

Janice D

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The entire property stated it was smoke free but our room reeked of cigarette smoke. The curtains were dirty and torn. The couch was old and smelled horrible. Overall terrible stay.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Terrible

jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Very nice staff, super convenient highway access. Cost efficient option for 1 night stay.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 16, 2024
We are glad to hear you enjoyed your stay and we look forward to booking you again in the future.

8/10 Good

Lana

Liked: Staff & service, amenities
The staff was very friendly and the breakfast was good. The parking lot was littered with trash and the rooms bed sheets are worn.
Stayed 4 nights in Mar 2024
Response from Front Office Supervisor on May 16, 2024
We are glad to hear you enjoyed your stay and look forward to booking you again in the future.

2/10 Terrible

Enoelia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were dirty the bathroom was dirty. The covers were full of stains.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

8/10 Good

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at this hotel again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Thank you Brandy, We appreciate your kind remarks and feedback. Please let us know whenever we can be of any assistance to you.

2/10 Terrible

Gian

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was snot on the walls, stains on mattresses and floors, dried vomit on the side of the toilet. The ONLY plus is that the front desk guy was nice. That’s it. We canceled before spending a single night.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Gian, We apologize for the inconvenience and not having you stay at the hotel. We will take time to review your assigned room to correct any deficiencies.

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was absolutely disgusting. We found snot on the walls, bed sheets were stained, eyelashes in towels, the towels had brown stains. We had a total of 5 rooms and each one was disgusting.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from Front Office Supervisor on May 16, 2024
We are glad you enjoyed your stay and look forward to booking you again in the future.

4/10 Poor

Monica

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing liked
Stayed 1 night in Mar 2024

4/10 Poor

lei, calgary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

2/10 Terrible

Cody

Disliked: Cleanliness, property conditions & facilities
The place was absolutely disgusting, cigarette burns and stains on the bedding, trash all over the room and only god knows what was splattered on the floor and nightstand. Luckily we had bedding of our own to use over the sheets.
Stayed 1 night in Mar 2024

4/10 Poor

Jose

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
I got late to check in due to storm on our way to golden and I have to pay an extra night. Receptionist in lobby said I can talk to the manager in the morning about it but it was 9 o’clock and manager never came. Room was dusty and few hairs in the bed, breakfast was very limited (at least the one thing I like about the property)
Stayed 1 night in Mar 2024

4/10 Poor

Joshua

Stayed 5 nights in Mar 2024
Response from Front Office Supervisor on May 16, 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

2/10 Terrible

Kent

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Was lied to about the room,didn't get 1st floor access, got 3rd floor. They said you didn't request. Also no wifi. And to top it off,being on 3rd floor, elevator was broken, with no sign to warn you
Stayed 2 nights in Mar 2024

2/10 Terrible

Shawn

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property until I found roaches in the bed . Will not be staying here again
Stayed 1 night in Feb 2024