Seasonal outdoor pool

Reviews of The Westin Irving Convention Center at Las Colinas

4 out of 5
The Westin Irving Convention Center at Las Colinas
400 West Las Colinas Boulevard, Irving, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 276 out of 379 reviews" "
Rating 8 - Good. 57 out of 379 reviews" "
Rating 6 - Okay. 24 out of 379 reviews" "
Rating 4 - Poor. 9 out of 379 reviews" "
Rating 2 - Terrible. 13 out of 379 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, amenities, property conditions & facilities
Great property in a great location. Add the breakfast. Worth it. Only complaint. Ordered extra pillows, but never got them delivered.
Stayed 1 night in Apr 2024

10/10 Excellent

Genevieve

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very dog friendly! We even had an oops, and they were very accommodating and forgiving. Very convenient to eateries with patio dining and those that accept dogs. We’ve been to concerts at the Toyota Music Factory and will now book here for those nights.
Stayed 1 night in Apr 2024

8/10 Good

Son Lam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean property. Good options for foods/restaurants. Convenient and walking distance to Toyota Music Factory. Service was good.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Son Lam, We are pleased that you had such an enriching stay at The Westin Irving Convention Center at Las Colinas. Thank you for mentioning how much you loved our impeccable accommodations and devoted hospitality. We are also glad you enjoyed the distinctive Mexican fare and innovative cocktails at our restaurant and that our dynamic location in proximity to Toyota Music Factory perfectly suited to your needs. Thank you once more for your generous comments, and we look forward to another opportunity to host you again.Todd Winch,General Manager

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Toyota music factory. Clean and modern. Loved our stay.
Stayed 3 nights in Apr 2024

8/10 Good

lindsey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk was not helpful or friendly
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Lindsey, Thank you for choosing The Westin Irving Convention Center at Las Colinas. While we hope you had an overall satisfactory time with us, we apologize for the issues you experienced with our front desk associates. Your valuable comments will be shared appropriately, and we hope you will stay with us again so we can provide the exceptional hospitality you deserve.Todd Winch,General Manager

8/10 Good

Tizoc

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 30, 2024
Dear Tizoc, Thank you for choosing The Westin Irving Convention Center at Las Colinas. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Todd Winch,General Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Deven, San Carlos

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice dtaff, great room, loved the pool
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Deven, Thank you for sharing your feedback regarding your visit to The Westin Irving Convention Center at Las Colinas. Centered in the heart of the dynamic dining and entertainment district, we enjoy exceeding our guests' expectations with our excellent amenities. We appreciate your generous compliments, and we are pleased you loved our thoughtfully crafted guestrooms and intuitive associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Todd Winch,General Manager

8/10 Good

Cedric

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice area. Everything needed right around you. Outside of being charged twice for incidentals (the guy that checked me in needs pay attention and listen when the customer is talking, could have avoided this).
Stayed 1 night in Mar 2024

10/10 Excellent

Elliott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Nothing like a 20 hour drive to help you value great customer service. From valets to front desk to house keeping. Everyone was great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Elliott, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Irving Convention Center at Las Colinas and that our attentive associates helped to elevate your time with us. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Todd WinchGeneral Manager

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay if you’re going to a concert. Walking distance and lots of food and bars! Fun, safe area!
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Mar 11, 2024
Dear Jennifer, Thank you for the enlivening review of your recent stay at The Westin Irving Convention Center at Las Colinas. We are pleased you found our location in the heart of Irving's exciting dining and entertainment district to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Todd Winch,General Manager

10/10 Excellent

venessa

Traveled with partner
It was very conveniently located by many restaurants so we didn’t have to worry about ubering anywhere. Very nice little pocket area here! Rooms are clean and hotel smells really clean
Stayed 1 night in Mar 2024

6/10 Okay

Steve

Liked: Cleanliness
Disliked: Staff & service
Beautiful property, but layout should have been better planned. The parking garage is right next to the hotel, but you have to walk forever to get from one elevator to the next. Housekeeping: requested washclothes early evening. Was promised quick delivery, never received.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 28, 2024
Dear Steve, Thank you for sharing feedback regarding your recent stay. It was disappointing to learn about your experience, as our focus is on giving each guest an optimal and seamless visit. We have shared your concerns with our associates, and we have made appropriate changes to ensure this is not repeated. On your next visit to the area, we hope to have an opportunity to provide you with the enriching hospitality for which we are known.Todd Winch, General Manager

8/10 Good

Kendra

Traveled with family
Liked: Cleanliness, property conditions & facilities
This hotel is in a great location with lots of dining options in walking distance.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 18, 2024
Dear Kendra, Thank you for the enlivening review of your recent stay at The Westin Irving Convention Center at Las Colinas. We are pleased you found our location in the heart of Irving's exciting dining and entertainment district to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Todd Winch, General Manager

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Christina, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Todd Winch,General Manager

10/10 Excellent

Jennifer Diane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodations and amenities. Nice area with plenty of dining. Parking garage easily accessible. Staff was friendly but not involved with much as we came and went. Warmest greeting was from housekeeping staff as we passed in the hallway.
Stayed 3 nights in Feb 2024

10/10 Excellent

SUSAN J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service was impeccable
Stayed 3 nights in Jan 2024
Response from GENERAL MANAGER on Feb 4, 2024
Dear Susan, Thank you for sharing your feedback regarding your visit to The Westin Irving Convention Center at Las Colinas. Centered in the heart of the dynamic dining and entertainment district, we enjoy exceeding our guests' expectations! We appreciate your generous compliments, and we are pleased you loved so much about your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you again for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Todd Winch,General Manager

10/10 Excellent

Gage

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Kirsten R

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were absolutely amazing!! Let me check in 8 hours early bc of an early flight for a convention, ask no questions and helped me the entire time!!! Loved my stay!!! Will definitely be back!!
Stayed 2 nights in Jan 2024
Response from GENERAL MANAGER on Jan 29, 2024
Dear Kirsten, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Irving Convention Center at Las Colinas and that our attentive associates helped to elevate your time with us. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We are excited about your next visit.Todd Winch,General Manager

10/10 Excellent

Suzanne, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
I was very disappointed that I was expected to pay a charge for wi-fi. This will cause me to book at other hotels in the future. Also, my wife had to go down to the front desk to get a shower cap. If the room has a shower, shower caps should be furnished without having to ask for one.
Stayed 1 night in Jan 2024

8/10 Good

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. However, jazz restaurant next door played loud music until 2am. Hard to sleep.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Tyler, Thank you for being our guest at The Westin Irving Convention Center at Las Colinas. We are glad you had a pleasant stay and that you liked our thoughtfully crafted property. Having said that, we regret not meeting all of your expectations. It was our pleasure accommodating you, and we look forward to welcoming you back again.Todd Winch General Manager

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! We will be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Jinhwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Leigh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!! Toyota music factory is within walking distance!!!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 23, 2023
Dear Leigh, Thank you for choosing The Westin Irving Convention Center at Las Colinas and for your high rating. We are glad you found our location in the heart of Irving's exciting entertainment district to be perfect for your plans. It was our pleasure accommodating you, and we hope we will be your home whenever you are in the area.Todd Winch General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Traveled with group
Great hotel
The hotel is beautiful and right next to the Toyota music factory.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. The hotel was clean, modern, well-run and the extras they include are so nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We really enjoyed the stay at the hotel, clean and quiet. The restaurant only had one waitress on a Saturday night, leading to a one-hour table wait even though half the tables were empty. Luckily, there are lots of other great restaurants in the immediate area.
Stayed 2 nights in Nov 2023

10/10 Excellent

BARON

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Dear Kimberly, We are delighted to learn you had a great stay at The Westin Irving Convention Center at Las Colinas. We appreciate the positive rating, and we look forward to hosting you again soon.Todd Winch General Manager

10/10 Excellent

Trent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 6, 2023
Dear James, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at The Westin Irving Convention Center at Las Colinas. We look forward to welcoming you back on your next visit. Todd Winch General Manager

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Comfirt
Probably one of the best stays I ever had
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Fantastic hotel! The room and hotel was very clean and comfortable the hotel restaurant was nice as well
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Jason, We are delighted that your stay at The Westin Irving Convention Center at Las Colinas was invigorating and satisfying. We are thrilled our well-appointed rooms surpassed your expectations and that you enjoyed our authentic Mexican cuisine served at Mesa Mezcal. It was an honor to have you as our guest, and we look forward to welcoming you back on your next trip to the Irving area.Todd Winch General Manager

10/10 Excellent

Travis

Stayed 1 night in Oct 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brittney A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at if you have an event at Toyota Music Factory
Stayed 1 night in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Brittney, It was a pleasure receiving your fantastic rating for The Westin Irving Convention Center at Las Colinas. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your future stay. Todd Winch General Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place To Stay in Irving
An absolutely amazing experience! The hotel has a very understated minimal elegance. The location is excellent for events at the Toyota Music Factory….only a 5 minute walk. Even though the area is busy, the hotel is quiet and spacious.
Stayed 1 night in Oct 2023

10/10 Excellent

Colby

Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Dear Colby, Thank you for being our guest and for the high rating. We are glad to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Westin Irving Convention Center at Las Colinas, and we look forward to welcoming you back soon. Todd Winch General Manager

10/10 Excellent

Jedidiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

CRANSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Cranston, Thank you for choosing The Westin Irving Convention Center at Las Colinas and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Todd Winch General Manager

6/10 Okay

Sabha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice, clean, facility. Comfortable bed and pillows. Staff has zero customer service skills from valet to front desk was poor at best.
Response from General Manager on Nov 16, 2023
Dear Sabha, Thank you for your evaluation of our hotel. We are pleased that you loved our comfortable accommodations as well as our Heavenly Bed. However, we deeply apologize for the unsatisfactory service delivered by our associates. As we look ahead, your feedback will be thoughtfully discussed with our team to improve our guest experiences. We hope you will reconsider staying with us again so we can show you the meaningful hospitality you deserve and that we strive to show you every guest.Todd Winch General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk rude
Comfortable room. Clean. Gentleman at the front desk was not welcoming or personable. Would help if he spoke at a level someone could hear. Had to ask him to repeat himself multiple times.
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Laura, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Irving Convention Center at Las Colinas and that our attentive associates helped to elevate your time with us. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Todd Winch,General Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Dear Margaret, thank you for choosing The Westin Irving Convention Center at Las Colinas and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Todd Winch General Manager

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear April, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Irving Convention Center at Las Colinas. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Todd Winch General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Jose, Thank you for choosing The Westin Irving Convention Center at Las Colinas and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Todd Winch,General Manager

10/10 Excellent

abigail

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was sort of in that one plaza
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 17, 2023
Dear Valued Guest, Thank you for taking the time to share your experience at The Westin Irving Convention Center at Las Colinas. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the Irving area. Todd Winch General Manager