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Reviews of Fraser Suites Dalian

5 out of 5
Fraser Suites Dalian
No.30 Ganglong Road, Zhongshan District, Dalian, Liaoning

Reviews

9.2

Wonderful

Rating 10 - Excellent. 73 out of 103 reviews" "
Rating 8 - Good. 24 out of 103 reviews" "
Rating 6 - Okay. 2 out of 103 reviews" "
Rating 4 - Poor. 1 out of 103 reviews" "
Rating 2 - Terrible. 3 out of 103 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andreas

Stayed 4 nights in Apr 2024
Response from Judy on Apr 26, 2024
Dear Guest, thank you for choosing Fraser Suites Dalian as your preferred residence. It's great honor for us to provide the best considerate services to you. This also encouraged us to make continuous improvement and provide extra-mile services to you as always! Looking forward to your coming back in the near future!

8/10 Good

Bob

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice
Stayed 3 nights in Apr 2024
Response from Judy on Apr 11, 2024
Dear Guest, thank you for choosing Fraser Suites Dalian as your preferred residence. It's great honor for us to provide the best considerate services to you. Your recognition will be shared to our team, this also encouraged us to make continuous improvement and provide extra-mile services to you as always! Looking forward to your coming back in the near future!

10/10 Excellent

SHERRY

Liked: Cleanliness, property conditions & facilities
As my first time be in DaLian, this place is the best & perfect place to stay, shopping mall, super market, restaurant, take elevator to 4th floor, the door direct link to the mall, no need go outside, much better to save time & safe. And this place very clean, full kitchen is the plus.
Stayed 3 nights in Mar 2024
Response from Judy on Apr 11, 2024
Dear Guest, thank you for choosing Fraser Suites Dalian as your preferred residence. It's great honor for us to provide the best considerate services to you. This also encouraged us to make continuous improvement and provide extra-mile services to you as always! Looking forward to your coming back in the near future!

10/10 Excellent

Liseth

Liked: Amenities, property conditions & facilities
Great hotel located inside a mall. The mall will have everything you need.
Stayed 10 nights in Mar 2024
Response from Judy on Mar 26, 2024
Dear Guest, thank you for choosing Fraser Suites Dalian as your preferred Residence and your precious time to share your lovely staying experiences with us. Each fully furnished residence features integrated living, dinning, and bedroom areas, with well-appointed kitchens and comprehensive home entertainment systems. We offer 24/7 fully equipped gym and fancy swimming pool that attract our guests very well. All these sparkle as the stars of our Property. To promote the contactless delivery services, we have our Ambassador HuiBao onboard to provide the delivery services. It's so charming and fun, right? Once again, thanks for your time to feedback us. We sincerely look forward to your visiting in the near future. Cheers,

10/10 Excellent

WanJun, Vancouver

Liked: Cleanliness, property conditions & facilities
Staffs are welcoming and helpful. The room is clean and comfortable.
Stayed 6 nights in Feb 2024
Response from Judy on Mar 26, 2024
Dear Guest, thank you for choosing Fraser Suites Dalian as your preferred Residence and your precious time to share your lovely staying experiences with us. Each fully furnished residence features integrated living, dinning, and bedroom areas, with well-appointed kitchens and comprehensive home entertainment systems. We offer 24/7 fully equipped gym and fancy swimming pool that attract our guests very well. All these sparkle as the stars of our Property. To promote the contactless delivery services, we have our Ambassador HuiBao onboard to provide the delivery services. It's so charming and fun, right? Once again, thanks for your time to feedback us. We sincerely look forward to your visiting in the near future. Cheers,

10/10 Excellent

Xuehua

Liked: Cleanliness, property conditions & facilities
Swimming pool is outstanding!
Stayed 4 nights in Nov 2023

10/10 Excellent

Hatice

Stayed 2 nights in Oct 2021
Response from EO on Oct 11, 2021
Dear Guest, Thank you for your rating, though there is no specific descriptions indicated in your comments. Your rating is motivating us in various way to pursue continuous improvement. We wish you will come back soon in the near future. Best regards

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and spaciousness of 1 BR apartments. Breakfast selection could do with some improvements.
Stayed 5 nights in Jan 2020
Response from EO on Feb 11, 2020
Dear Guest, Thank you for the kind feedback. Your comments will be shared with our Restaurant Manager accordingly to look for continuous improvement. Once again, thanks and look forward to your coming back soon in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and clean! Good breakfast. Located next to metro and connected to the mall. Entrance to the mall from 4th floor near IMAX cinemas.
Stayed 2 nights in Jan 2020
Response from EO on Jan 14, 2020
Dear guest, Thanks for sharing your feedback with us. It's glad to hear. Wishing you come back soon in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious 1BR apartment with seperate lounge and kitchenette. Suited for families or anyone wanting more space. Located next to a shopping mall with access via 4th floor. Will definitely book again
Stayed 3 nights in Dec 2019
Response from EO on Dec 17, 2019
Dear guest, Thank you so much to share your wonderful stay with us and glad to know you are enjoyed. Sincerely looking forward to your coming back soon in the near future! Wish you Merry Christmas and Happy New Year in advance!

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from EO on Oct 10, 2019
Dear guest, Thank you for your rating. We look forward to your coming back in the near future.

10/10 Excellent

Chan hwee Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MA
Location not so great
Stayed 2 nights in Sep 2019
Response from EO on Sep 30, 2019
Dear Guest, Thank you for your feedback to us. This is a newly developed CBD area in Dalian Zhongshan District. There are a lots sightseeing areas nearby. We look forward your coming back shortly in the near future

10/10 Excellent

Shu Han Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Brand new apartment with a large room and a living room. Suitable for family travel. Close to train station and next to a big shopping center with a supermarket and plenty of eateries. Delicious breakfast too!
Stayed 3 nights in Sep 2019
Response from EO on Sep 12, 2019
Dear Emily, Thank you so much to share your great experience with us! We sincerely looking forward to your coming back soon in the near future!

2/10 Terrible

Hamad

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Don't try it
Dont try this hotel if u r not Chinese coZ it will be hard to contact with them and when i want checkout they want to charge me twice again lol it one of my baddest choices as gold member at hotel.com
Stayed 4 nights in Jul 2019

6/10 Okay

Hamad

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
One of baddest choice
On of my bad choice in Dalian I advice to avoid book in this hotel, its really hard speak with reception and they charge me twice lol. For my experience i will never book here
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new hotel. Not located in the city center but metro is convenient.
Stayed 2 nights in Jul 2019
Response from EO on Jul 15, 2019
Dear Guest, Thank you for your comments. Hope you did have a wonderful experience staying with us. Looking forward to your coming back soon in the near future.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 15 nights in Jun 2019
Response from EO on Jul 8, 2019
Dear guest, Thank you for your rating to us. Looking forward to your coming back in the near future!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient hotel for the Convention Center
Stayed 2 nights in Jun 2019
Response from EO on Jul 8, 2019
Dear guest, Thank you for your rating and sharing us your feedback. Looking forward to your coming back in the near future!

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from EO on Jul 11, 2019
Dear Guest, Thank you for your rating. Looking forward to your coming back soon in the near future

10/10 Excellent

Jijo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Great place to stay with all required facilities. Very clean and room was in great condition.
Stayed 4 nights in May 2019
Response from EO on Jun 3, 2019
Dear Guest, Thank you so much to share your great staying experience with us. We sincerely look forward to your coming back soon in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Nice city lots of shopping . Foods are everything and everywhere. Metro is very convenient travel around and you get lost. Not rushing and train frequency is prompt. Clean inside the metro with announcements make every station. Modern city to visit
Stayed 3 nights in May 2019
Response from EO on May 14, 2019
Dear Guest, Thank you so much for your time to share your experiences stayed with us. It's very happy to know you were impressed with our city. We are looking forward to meeting you soon in the near future! Best Regards

10/10 Excellent

Joe, Los Angeles, California

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing new hotel that exceeded all of my expectations.
Stayed 3 nights in Mar 2019
Response from EO on Mar 27, 2019
Dear Guest, Thank you so much for your highly compliments and recognition to our hotel. We are so excited to know you have a remarkable staying experiences with us. Sincerely looking forward to your coming back in the near future! Thanks

10/10 Excellent

Joe, Los Angeles, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing new hotel that exceeded all of my expectations. It was also reasonably priced. It made my stay in Dalian very enjoyable.
Stayed 3 nights in Mar 2019
Response from 行政办 on Apr 1, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really an exceptional hotel. Great amenities and friendly staff. One of the top hotels I have stayed in during my 45 years of traveling.
Stayed 2 nights in Mar 2019
Response from 行政办 on Mar 18, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

CMLaw

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, clean and comfortable room. Great location with a number of restaurants available at the mall right below the hotel.
Stayed 2 nights in Mar 2019
Response from EO on Mar 13, 2019
Dear guest, Thank you so much to provide us your nice comments and we are glad to know you have a wonderful stay with us. Sincerely looking forward to your coming back soon.

10/10 Excellent

Kenaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
wonderful staff. clean room. connected to nice big mall.
Stayed 1 night in Mar 2019
Response from EO on Mar 8, 2019
Dear guest, thank you so much for your high recognition to our services. It encourages us a lot. We are sincerely looking forward to your coming back soon in future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice stay in this hotel. And it is quite convenient. There is a shopping mall just downstairs with a few restaurants and shops. And it is near to the train station. The hotel is quite new as well.
Stayed 4 nights in Feb 2019
Response from EO on Feb 18, 2019
Dear Guest, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from 行政办 on Dec 12, 2018
敬爱的顾客您好，我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The timeliness and positive spirit of the hotel staff is a real joy!
Stayed 7 nights in Nov 2018
Response from 行政办 on Dec 5, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Sybil Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Fraser Suite I have stayed in
This is by far the best Fraser Suites I have stayed in. 5 STAR! The staff speak very good English and the overall feel of the place just so good. I could not wait to get back to my hotel after a very long day of working. Keep up the good work, especially the staff at the front desk.
Stayed 3 nights in Oct 2018
Response from 行政办 on Nov 9, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Su Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
Lovely and clean
Stayed 1 night in Oct 2018
Response from 行政办 on Nov 5, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in an excellent location above the Galleria mall. There is a metro stop right outside the hotel too. The room was spacious and the WiFi worked very well. The only downside was the restaurant for breakfast was small, so seating was difficult to find. Staff were helpful and friendly. The room service was quick and tasty. I would definitely stay here again.
Stayed 2 nights in Oct 2018
Response from 行政办 on Oct 8, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

yang

The property is wonderful, but the service is not as good as it should be. The pool was under maintenance on the first day of my stay, the staff told me the pool would be done in 4days. Actually after my stay(10days), it is still under maintenance. I booked an extra day online, and went down the front days 3days prior to let them know, they checked the booking, and told me everything will be fine. However, I still received a call in the morning asking me if I want to check out while I still have that night available, I told them again that I have extended a night. When I tried to use my room key to access the elevator, my room key did not work, so I have to call the front desk,and told them to check my booking. When I approach to the front desk, the lady apparently did not aware about the situation and told me that she is not the one talked to me. Obviously, there is miscommunication among hotel staff and their system is a mess.
Stayed 9 nights in Aug 2018
Response from Danny Lingham on Sep 3, 2018
Dear Yang, Thank you so much for taking the time to write this review. We apologize that you did not have a great stay experience with us. Your comments are valuable to us as it will enable us to better ourselves and provide our guests with the services they have come to expect. Thanks again Yang for your comments and we sincerely hope you will give us a 2nd chance to make a 1st impression. Regards Danny Lingham General Manager

10/10 Excellent

Gazza, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
By far the best experience in a hotel in China Comfortable quiet and easy access to the Galleria shopping center. Excellent European breakfast and lunch. Bonus washing machine and drier Very helpful
Stayed 6 nights in Aug 2018
Response from Evans on Aug 23, 2018
Dear Guest, Thanks for choosing our hotel and hope you had a pleasant stay with us. We wish you would still stay with us for your next trip to Dalian

10/10 Excellent

Zhen, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast time could extend just abit late. Staffs were so helpful n kind
Stayed 1 night in Aug 2018
Response from Evans on Aug 6, 2018
Dear guest, Thanks for staying with Fraser Suites Dalian, we hope you had a pleasant trip. Also we value your advice. Sincerely wish you would choose our hotel for your next journey to Dalian！ Best regards，

10/10 Excellent

Am

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel. A little far from some of the central locations, but close to the water. The room was gorgeous and we had s nice view of the city. Would definitely recommend.
Stayed 1 night in Jun 2018
Response from Evans on Jun 5, 2018
Dear Guest, Thanks for choosing Fraser Suites Dalian, hope you had a pleasant stay! Best wishes，

8/10 Good

Xueshuang

Liked: Cleanliness, property conditions & facilities, room comfort
Good
New and clean. Phone doesn’t work in room and staff wasn’t entirely sure about laundry service. Overall good, has room to increase
Stayed 3 nights in May 2018
Response from Evans on Jun 5, 2018
Dear Guest, Thanks for choosing Fraser Suites Dalian, hope you had a pleasant stay! Best wishes，

10/10 Excellent

Sole, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Suites in Dalian
Definitely will recommend this to guests who travel to Dalian. Great location with sea view from the window. Just few minutes walk to the sea. There is a shopping center just downstairs with everything you need. The room is enormes and clean, well equipped (with bath too). Amazing stay here.
Stayed 3 nights in Apr 2018
Response from Evans on May 3, 2018
Dear Guest, Thank you so much for staying with Fraser Suites Dalian and we are very grateful for your comments. We sincerely hope you will still choose us for your next trip to Dalian. And we will welcome you with better service!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome experience at the apartment hotel! Will recommend to everyone!
Stayed 1 night in Apr 2018
Response from Evans on May 3, 2018
Dear Guest, We are very glad to have you staying in Fraser Suites Dalian!, thanks for your comments! Hope you will choose us again for your next trip to Dalian if possible!

10/10 Excellent

choy

Business traveler
Liked: Cleanliness, room comfort
Location is good . 4/F connect to shopping mall . Staff very nice and profession .
Stayed 3 nights in Nov 2023

10/10 Excellent

keesuk

Business traveler
Liked: Cleanliness, room comfort
매우 만족하였습니다. 직원들도 친절하고요
Stayed 3 nights in Oct 2023

10/10 Excellent

SANGYEON

Traveled with family
Liked: Cleanliness, room comfort
우선 지하철 역 바로 앞에 위치해 있고 갤러리아 몰과 연결되어 있고 이용하기 편합니다. 관광지랑은 좀 거리가 있어 지하철로 이동해야 하지만 그렇게 멀리 않아 큰 문제는 없었습니다. 바로 옆에 로손이 있어 24시간 이용할 수 있는점도 좋았습니다.
Stayed 3 nights in Sep 2023

8/10 Good

JONGHOON

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Aiman

Traveled with group, Business traveler
Liked: Cleanliness, room comfort
Best hotel in dalian
Great hotel! Nice Pool close to city Center!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

YOUNGJIN

Traveled with group, Business traveler
Liked: Cleanliness, room comfort
만족스럽습니다
만족스럽습니다! 위치도 동강이랑 엄청 가까워요! 갤러리아랑 연결되어있는 것도 편하고, 무엇보다 친절하고 객실이 깔끔합니다. 비데도 있어서 좋았습니다:)
Stayed 4 nights in Sep 2023
Response from Judy on Sep 19, 2023
Dear Guest, thank you for choosing Fraser Suites Dalian as your preferred residence. It's great honor for us to provide the best considerate services to you. Your recognition to Windy will be shared to him, this also encouraged us to make continuous improvement and provide extra-mile services to you as always! Looking forward to your coming back in the near future!

10/10 Excellent

junghun

Business traveler
Liked: Cleanliness, room comfort
대련 최고 호텔
대련 출장을 자주 오는데, 대련에서 룸 컨디션이 가장 좋은 호텔 입니다. 1층 직원도 친절하고, 로봇이 편의 용품 배달도 해주어서 편안합니다! very goooood!
Stayed 2 nights in Aug 2023
Response from Administration office on Sep 4, 2023
Dear guests, thank you very much for your feedback. Your encouragement and recognition to us is the motivation for us to continue to move forward. Frasers Dalian is located in the heart of Donggang CBD, with convenient shopping and dining options. From our apartment, you can take the elevator directly to 4F. You can stroll through the Katan shopping Plaza of 1-4 floors, 24-hour Lawson convenience store, Big-U supermarket and food street, all of which are located below the apartment. The transportation is also very convenient, walking 200 meters to the subway line 2, only 4 kilometers away from Dalian Railway station. As a gold medal serviced apartment, all rooms are equipped with full kitchen facilities and big-name household appliances, and there is one of the six types of apartments to suit your needs. We hope you will choose our apartment next time. We look forward to your coming again.

2/10 Terrible

??

Response from Judy on Sep 4, 2023
Dear Guest, thank you for choosing Fraser Suites Dalian as your preferred residence. It's great honor for us to provide the best considerate services to you. Your recognition to Windy will be shared to him, this also encouraged us to make continuous improvement and provide extra-mile services to you as always! Looking forward to your coming back in the near future!

8/10 Good

Yukimasa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Hidekazu

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
清潔で良かったです。
Stayed 1 night in Jan 2022
Response from EO on Jan 11, 2022
お客様， 大連フレイザーご信頼を頂き、非常にありがとうございました。これから、もっといいサービスを提供致します。