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Reviews of Hotel Pal Cozumel

3 out of 5
Hotel Pal Cozumel
15A Avenida Sur 106, Centro, Entre Benito Juarez y 1 Era Sur, Cozumel, QROO

Reviews

6.8
Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 4 out of 19 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worse hotel experiences I have had. Room was not clean. There were stains in the linen and towels. The walls and furniture were old and worn down. Staff was rude and not helpful. They insulted me and refused to accommodate our requests. I refused to stay in a place where I can’t trust its higiene during a pandemic, and left. They refused to return my money and I had to pay for two hotels.
Stayed 3 nights in Jan 2021
Response from Management on Feb 10, 2021
The use of threats and false accusations in order to get your money back goes against the Expedia policies and they will soon suspend your account Miss Zloczower. Thank you

10/10 Excellent

James

Liked: Cleanliness, room comfort
Nice staff, loved the rooftop view.
Stayed 4 nights in Dec 2020
Response from Franco on Dec 14, 2020
Thank you so much for staying with us! we hope to see you back again soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2020
Response from Franco on Jul 6, 2020
Thank you for choosing to stay with us!

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water!
Although the price is dirt cheap the place felt rundown. Before it being a hotel it was an apartment complex. No running hot water, the breakfast was less than being continental, the bath towels were stained with (you couldn’t tell). Beds were not comfortable. Location was alright but your view was not anything spectacular, you were staring at a water tower.
Stayed 4 nights in May 2019

8/10 Good

Arlette

Liked: Cleanliness, staff & service
Place is ok
A little bit expensive for the confort you can get. Big room but very poor distribution. Nice terrace, but i found the walls are really low, for what I reccomend to be extra vigilant if you have kids The hotel offers a selection of bread with butter/jam/nutella and coffee in the morning (nice detail) It doesn’t have space in the bathroom to put your stuff. No vanity in the bathroom. Beds and pillows are just ok It doesn’t have elevators, so if you have any walking problem is not a place for you. Very close to tge ferry. Near the central market where you can eat at a very reasonable price
Stayed 2 nights in Mar 2019
Response from Hotel PAL Cozumel on Apr 14, 2019
appreciate your comments, gladly .

2/10 Terrible

MICHAEL

Awful! Awful! Awful!
Awful experience! The place was old and very dirty. The rooms were extremely loud and dark and felt unsafe. After 10 mins here I immediately checked out and cancelled my reservation. They refused to return my fee. The next morning I woke up to an unauthorized charge of $100. I wouldn’t suggest anyone stay here.
Stayed 1 night in Sep 2018

2/10 Terrible

Jake, Texas

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from Hotel PAL Cozumel on Jul 29, 2018
Hello Jake, Was there anything we can improve? We appreciate all the comments. Thank you for staying with us.

10/10 Excellent

Genoveva

Liked: Cleanliness, room comfort
Ampliamente recomendable
Un lugar tranquilo y bien ubicado, con desayuno rico y buen trato de los empleados.
Stayed 1 night in Mar 2021
Response from Gerencia on Apr 5, 2021
Muchas gracias! Los esperamos pronto de vuelta

8/10 Good

Mathias

Liked: Room comfort
Small hotel, walking distance
For the Price, it was okay.
Stayed 1 night in Jan 2021
Response from Franco on Feb 1, 2021
thank you, we hope to see you back soon

10/10 Excellent

Minerva Marlen

Liked: Cleanliness, room comfort
Agradable para descansar
Mi experiencia fue agradable pudimos descansar
Stayed 1 night in Jan 2021
Response from Franco on Feb 1, 2021
gracias! los esperamos pronto de vuelta!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from ch on Mar 6, 2020
muchas gracias por su estadía , los esperamos de nuevo en el hotel , en su visita a cozumel .

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel
La verdad me gusto el Hotel Me atendieron Bien La alberca estaba Limpia Las habitaciones Limpias Lo recomiendo
Stayed 1 night in Jan 2020
Response from Franco on Jan 22, 2020
Gracias Daniel, esperamos verlos pronto de vuelta

6/10 Okay

Lívia

Liked: Room comfort
Disliked: Cleanliness
Somente para dormir
- piscina suja - quarto sujo - café da manhã mega fraco ( torrada, café e suco) - quarto igual o da foto - recepção com serviço regular.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
La atención, el wifi, la programación de tv y la terraza son excelentes.
Stayed 1 night in Dec 2018
Response from Franco Gonzalez on Feb 25, 2019
Muchas gracias por su preferencia, los esperamos pronto de vuelta

4/10 Poor

Juan, Cuernavaca morelos

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Los empleados muy serios, me dejaron encargado a mi llegada con otra persona de otro local. Un relajo poder ver las noticias por el sistema de tv que tienen Lipio, aire acondicilonado es de ventana no mini split. El desayuno solo es cafe, 1 pan y jugo no natural
Stayed 2 nights in Nov 2018
Response from Franco Gonzalez, Gerente on Dec 4, 2018
Buen dia Juan, Entendemos que el sistema de Smart TV puede ser complicado, trabajaremos en modificarlo para hacerlo mas amigable, sin embargo se les explica a todos los huéspedes como usarlo al momento de llegar. El desayuno viene especificado que es continental y consta de café, jugo y pan dulce por el tamaño del hotel no contamos con cocina y es mas un servicio complementario. Tomaremos en cuenta todos sus comentarios y trabajaremos para mejorar. Saludos, Franco G

4/10 Poor

MARIO CESAR

Liked: Cleanliness
Disliked: Property conditions & facilities
Muchas cosas que mejorar
El supuesto bar, aun no esta abierto, despues de las 6 no hay nadie en recepcion, la tv es smart, y al internet ser pesimo, nunca funciono y como no hay quien te ayude despues de las 6, no hay nada que hacer en el lugar
Stayed 4 nights in Oct 2018
Response from Franco G. on Nov 14, 2018
Buen día Mario, Una disculpa pero el hotel no cuenta con bar. La barra es donde se sirve el desayuno pero no nos publicitamos como hotel con servicio de bar. Por otro lado tenemos gente en el hotel 24/7 quisa al momento de buscarnos estábamos con otro cliente, una disculpa por el inconveniente. El hotel también cuenta con un modem para cada piso por lo que se me hace raro el tema del internet, de cualquier modo lo investigare para la próxima vez proveer un mejor servicio. Gracias por su preferencia

6/10 Okay

Verified traveler

Lugar bien
Lugar bien, pero se me hizo pague más de lo que cuesta
Stayed 1 night in Aug 2018
Response from Gerencia Hotel Pal on Sep 1, 2018
Buen día, Agradecemos sus comentarios pero hay algo en específico que no le haya parecido? Algún problema con el Wifi, el A/C, el desayuno, la televisión o el streaming? Con todo gusto recibimos comentarios para poder mejorar.

6/10 Okay

EDGAR, PLAYA DEL CARMEN

Disliked: Staff & service
OCEANMAN PLACE
SOLO ESTUVE 7 HRS Y NO TUVE TIEMPO DE CONOCER LA TERRAZA, FALTA ESTACIONAMIENTO, ELEVADOR, Y UN POCO DE ILUMINACION, RECEPCION 24 HRS ASI COMO ALCUALIZAR LOS AIRES ACONDICIONADOS POR MINISPLITS QUE SON MENOS RUIDOSOS. PERO EN GENERAL BIEN EL LUGARCILLO
Stayed 1 night in Aug 2018
Response from Franco Gonzalez. Gerente on Aug 9, 2018
Buen dia Sr Edgar, Para nosotros fue un placer atenderle. Tomaremos muy en cuenta todas sus recomendaciones y esperamos que pueda regresar pronto y encontrarlo mas a su agrado. Saludos

10/10 Excellent

jareth, Cozumel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente ubicación para todo
La atención es exelente y la vista es excelente la piscina es excelente para lo niños pequeños
Stayed 1 night in Jul 2018
Response from Franco on Aug 3, 2018
Muchisimas gracias por habernos elegido, esperamos verlos pronto!