All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good morning, Thank you for taking the time to complete our survey and for sharing your experience. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again in the future.
10/10 Excellent
Sandy
Traveled with group
Mar 30, 2024
Liked: Property conditions & facilities
Tons to do in the area it’s my first time at this hotel and everything was beautiful room perfect
Staff very friendly and helpful hotel it’s self was very nice
Sandy
Stayed 1 night in Mar 2024
Response from Chris on Mar 31, 2024
Good morning, Thank you for completing our survey and for sharing your experience. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again.
8/10 Good
Angela
Traveled with family and small children, Traveled with family
Beautiful, clean and comfortable hotel. The staff were extremely friendly and attentive. The only issue I had was the pool opens at 5am but the hot tub is not turned on at that time and it takes hours to warm up after.
Angela
Stayed 1 night in Mar 2024
Response from Chris on Mar 29, 2024
Thank you for completing our survey. We do appreciate your feedback. We are glad to see that you enjoyed your stay. I will make sure to pass along your concerns to our maintenance department so we can improve upon the situation with the hot tub for future guests.
The property was clean. Only thing missing was the business centre and swimming area needs to be address.
Ishrat
Stayed 1 night in Mar 2024
Response from Chris on Mar 27, 2024
Thank you for completing our survey and for sharing your experience. We are happy to see that you enjoyed your stay with us. I will share your comments with our team so we can improve our amenities for the next guest.
I like the hotel and the restaurant,the serves was excellent but the front desk lady was ver rude hungry I’m not sure what her problem I don’t understand is very unprofessional.
Constantinou
Stayed 1 night in Mar 2024
Response from Chris on Mar 27, 2024
Thank you for completing our survey and for sharing your feedback. We do apologize for the inconvenience. I will share your feedback with our team so that we can improve our level of service for future guests.
2/10 Terrible
Lance
Mar 22, 2024
Disliked: Cleanliness, amenities
I did not receive my room. They did not receive the reservation. I request a reimbursement.
Lance
Stayed 1 night in Mar 2024
Response from Chris on Mar 22, 2024
Dear LanceThank you for your feedback. I do apologize for the inconvenience regarding your reservation. I do see that a refund was processed on your behalf. We hope that you will choose the Hilton Polaris again in the future
Good evening, Thank you for completing our survey and sharing your experience. I am happy to see that you enjoyed your stay. We look forward to seeing you again.
10/10 Excellent
Beth
Mar 17, 2024
Liked: Amenities
Great area with lots to do.
Beth
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!
10/10 Excellent
Brandi
Mar 9, 2024
Brandi
Stayed 1 night in Mar 2024
Response from Chris on Mar 31, 2024
Good morning, Thank you for completing the survey and sharing your experience. We are happy to see that you enjoyed your stay. We look forward to seeing you again.
The facility itself was nice. However the room was never cool enough and they only offered to reset the breaker, which didn’t fix the issue. We probably won’t ever stay there again.
Melisa
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 25, 2024
Thank you for taking the time to give us your review. I am sorry that your stay with us did not live up to your expectations. I will share your feedback with the rest of the team, so we can work on the areas that need improving. I hope you come visit us again to give us another chance. Have a wonderful rest of your day!
It was a good hotel. Lots of shopping and dining nearby.
Gunjan
Stayed 2 nights in Nov 2023
Response from Chris. FD Supervisor on Nov 20, 2023
Thank you for taking the time to complete our survey. I am pleased to see that you enjoyed yourself during your stay. We look forward to your next stay.
Check-in clerk seems disinterested (at best) to help us, but the check-out clerk was very helpful and friendly. The facilities were very nice and everything was clean.
Verified traveler
Stayed 1 night in Nov 2023
Response from Chris on Nov 10, 2023
Mr. Howard, Good morning and thank you for sharing your experience. Thank you for bringing it to our attention. We look forward to your next visit with the Hilton Polaris.
This hotel was more than just comfortable and clean. The rooms were BIG and CLEAN and the bathrooms were the same! The gym was awesome with a lot of machines. The restaurant/bar had great food and great drinks and a wonderful breakfast in the morning. I like that the restaurant/bar stayed open late. The staff was beyond friendly and helpful. I will be staying at this hotel every time I am in Columbus!
Lisa
Stayed 1 night in Oct 2023
Response from Chris on Nov 3, 2023
Lisa, Thank you so much for the glowing review. We are thrilled to be your choice of hotel whenever you are in Columbus. We look forward to your next visit.
Room was great except mattress. It was lumpy, you did not melt into the mattress.
Rebecca
Stayed 1 night in Oct 2023
Response from Chris on Oct 31, 2023
Thank you for the great rating. I do apologize for the condition of the mattress. I will pass along your comments to the staff so that we can improve upon that aspect of your stay.
2/10 Terrible
Rachael
Oct 29, 2023
Disliked: Staff & service
Rachael
Response from Cristian Padilla on Oct 30, 2023
Thank you for your review. We hope you give our property a second chance in the future.
6/10 Okay
Eribn
Traveled with group
Oct 27, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
It was not what I expected for the price. I had to contact the desk several times due to an alarm constantly going off near my room, noise because of work being done near my room and other noise issues due to guests. It was overall very disappointing.
Eribn
Stayed 2 nights in Oct 2023
Response from Chris on Oct 31, 2023
Thank you for your comments and concern. I do apologize that the work on the hotel interfered with your stay. We realize that comfort is a valued part of your stay and look forward to improving that the next time you are our guest.
I stayed here for a work convention, it could not have been a nicer experience. I did lock myself out of my room within the first 15 minutes of checking in, but the staff was super sweet (and funny!) about it. 10/10, would stay again. The food is also spectacular.
Colleen
Stayed 2 nights in Oct 2023
Response from Cristian Padilla on Oct 19, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!
The rooms are pretty basic for the price. They do have an Executive Lounge that offers snacks throughout the day, but I’ve seen better Executive Lounges in Hilton properties. The staff was hit or miss. The Bellman that greeted me at the door was excellent. He helped me with my luggage and explained the layout of the room and the different utilities and amenities. He was extremely polite and very personable.
Candace
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 16, 2023
Thank you for this great review! I will share your feedback with the rest of the team, and I hope you come visit us again soon!