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Reviews of Comfort Suites Mason near Kings Island

2.5 out of 5
Comfort Suites Mason near Kings Island
5457 Kings Center Dr, Mason, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 450 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

AJ

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in need of rehab. Everything was old and worn out. Smells a little funky and the breakfast wasn’t great. Many other options in the area, keep searching. We had no hot water in the shower, all the towels were extremely well past their lives, and the we found blood stained sheets and towels. We won’t be back to comfort suites
Stayed 2 nights in May 2024
Response from Gm on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks again for the review.

10/10 Excellent

Vicki, Farmersville

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I appreciated the gentleman who checked us in. I had called earlier that day to make sure I was in a handicap room. At that time, I wasn't. However, by the time we got there, I was assigned a handicapped room. We had also requested connecting rooms. They were also able to accommodate us with that. That was the good part. When we got in the room, I was not able to roll my wheelchair between the bed and the dresser, I was also not able to roll between the beds. Luckily, I'm able to walk some and was able to get around where I needed. I feel, for a handicap room, there should be extra room for medical equipment that might need to be used. We also chose not to allow the kids to swim because of the appearance of the pool. The water in the pool looked green and cloudy. It was also very small. Finally, we killed 2 centipedes in our room. Yuck!!
Stayed 2 nights in May 2024
Response from Gm on May 6, 2024
Dear Vicki, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island – Mason. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will improve our services. Thanks again for the review.

8/10 Good

Sandra

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2024

4/10 Poor

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, amenities
My card was charged twice and I have been told it would take up to 5 business days for refund. The lady who answers the phone is very unprofessional and very rude. She hung up when I asked her who else I could speak with after telling me to ‘call the bank.” My bank doesn’t have a problem receiving a refund and has no transactions pending. When I tried to call back, she picked up the phone and once again hung up. I work in management and this is absolutely unacceptable customer service. Employees who behave like this give your hotel a bad name. The room was great and the night manager was much more friendly than the lady encountered today. Sadly, one bad encounter/attitude can ruin your entire experience. I would recommend additional customer service training for your staff.
Stayed 1 night in Apr 2024
Response from Gm on Apr 24, 2024
Dear Tiffany, Thank you very much for the review. I am disappointed to hear that your experience did not warrant us higher rank in post review. We tried to explain to you that it is the bank who has to detail with further transaction returns, but you kept talking in a disrespectful way even after the lady responding calmly. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. We look forward to hosting you again the next time your travels bring you back to the Mason area.

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a handicap room. I’m not handicapped
Stayed 1 night in Apr 2024
Response from Gm on Apr 18, 2024
Dear Paul, Thank you very much for the 4 out of 5 rating. I apologize for the inconvenience caused, the room booked on your end was a handicapped room. We appreciate your business and look forward to serving you again the next time you are in town. Thanks again for the review.

2/10 Terrible

Maurice

Disliked: Staff & service
Didn't appreciate this property
Stayed 1 night in Mar 2024
Response from Gm on Apr 3, 2024
Dear Maurice, Thank you for taking the time to review your stay with us. I do apologize for myself and staff that we could not make your stay pleasant. I would love to have a conversation with you about what happened or what you experienced while staying with us that made you rate your stay the way you did. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again.

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 2 nights in Mar 2024
Response from Gm on Mar 27, 2024
Dear Raymond, Thank you for staying at the Comfort Suites Kings Island - Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to complete post a review; it really helps us provide the best possible experience for all our guests. Come back and see us again soon! Thanks again for the review.

8/10 Good

Osiris, Blacklick

Stayed 3 nights in Mar 2024
Response from Chirag Patel on Mar 31, 2024
Dear Osiris, Thank you very much for the 4 out of 5 rating. We look forward to hosting you again the next time your travels bring you back to the Mason area. Thanks again for the rating.

10/10 Excellent

LISA

Stayed 1 night in Mar 2024
Response from Chirag Patel on Mar 31, 2024
Dear Lisa, Thank you for taking the time to rate our hotel - 5 out of 5 review! We are thrilled to see that you enjoyed your stay for the most part. Please let us know if there is anything that we could do to make your next stay a perfect stay. Thanks again!

8/10 Good

Cheryl

Traveled with family
Liked: Amenities, property conditions & facilities
I was a nice place to stay . Friendly staff
Stayed 1 night in Mar 2024
Response from Gm on Mar 4, 2024
Dear Cheryl, Thank you for staying with the Comfort Suites Kings Island – Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to write review; it really helps us provide the best possible experience for all our guests. Thanks again for the review.

6/10 Okay

Kevin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location was good for what we needed it for but it was terribly noisy at times and the bath mat towel literally had spots where there was no more thread in it. Staff was very kind but I don't think we would stay there again.
Stayed 2 nights in Mar 2024
Response from Gm on Mar 4, 2024
Dear Kevin, We appreciate you taking the time to provide us feedback about your stay. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We hope you choose to stay with us whenever your travels bring you back to Mason.

10/10 Excellent

Donna

Liked: Amenities
Nice property friendly people
Stayed 1 night in Mar 2024
Response from Gm on Mar 4, 2024
Dear Donna, Thank you very much for the 5 out of 5 rating of the Comfort Suites Kings Island - Mason. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to serving you again the next time your travels bring you back to the Mason area.

6/10 Okay

Angela

Traveled with family and small children, Business traveler
Disliked: Cleanliness
Just make sure you check the couch for mouse dropping and the walls had stains on them
Stayed 2 nights in Feb 2024
Response from Gm on Feb 17, 2024
Dear Angela, We have taken note of your feedback with concern and will pass it along to our management team for necessary review. This will surely be looked into. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mason. Thanks again for the review.

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gm on Feb 21, 2024
Dear Alan, Thank you so much for taking the time to leave us feedback. We appreciate you choosing to stay with us and for leaving us high marks on your survey. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gm on Jan 26, 2024
Dear Jason, Thank you very much for the review. I am disappointed to hear that your experience did not warrant us higher rank in post review. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. We look forward to hosting you again the next time your travels bring you back to the Mason area.

4/10 Poor

Eileen

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Overall, room was clean, but bathroom sink and tub were very slow draining, resulting in several inches of standing water. Bulbs in light fixture were dim. Staff not readily available, although it was slow so imagine the hotel had limited staff on duty.
Stayed 2 nights in Jan 2024
Response from Gm on Jan 22, 2024
Dear Eileen, Thank you very much for the review. I am disappointed to hear that your experience did not warrant us higher rank in post review. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. We look forward to hosting you again the next time your travels bring you back to the Mason area.

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gm on Jan 8, 2024
Dear Brian, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island - Mason and I'm happy that you enjoyed your stay. We look forward to seeing you the next time your travels bring you to the area! Thanks again for the review.

4/10 Poor

Dana

Traveled with family
Disliked: Staff & service
Everytime I left my room the key cars would stop working. Huge inconvenience getting to the room and having to go back to the desk to have reset. The staff was very rude about it each time. I ensuresls it was not near a phone or other cards and it still happened. After being out with 2 small children exhausted, get to the door and having to walk back to the elevator, go down to the front desk each time, then receive rude service while children holding many items was very frustrating!
Stayed 2 nights in Jan 2024
Response from Gm on Jan 8, 2024
Dear Dana, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island – Mason. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will improve our services. Thanks again for the review.

10/10 Excellent

Charmaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Dec 2023
Response from Gm on Jan 6, 2024
Dear Charmaine, Thank you very much for the 5 out of 5 rating. We are delighted that your experience at the Comfort Suites Kings Island - Mason was exactly what you were expecting. The next time your travels bring you our way we hope to see you again!

4/10 Poor

KATHY

Liked: Staff & service
Disliked: Cleanliness
Room was dirty tissues under the couch mirrors were not cleaned. I lysol whipped the stuff we would touch ,and asked for a sheet to put over the sofa. The sofa was dirty also.
Stayed 1 night in Dec 2023
Response from Gm on Jan 6, 2024
Dear Kathy, We appreciate you taking the time to provide us feedback about your stay. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We hope you choose to stay with us whenever your travels bring you back to Mason.

8/10 Good

anthony

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Gm on Dec 28, 2023
Dear Anthony, Thank you so much for taking the time to leave us feedback. We appreciate you choosing to stay with us and for leaving us high marks on your survey. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Pool was gross. Staff was not friendly
Stayed 2 nights in Dec 2023
Response from Gm on Dec 26, 2023
Dear Michael, Thank you very much for the review. I am disappointed to hear that your experience did not warrant us higher rank in post review. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. We look forward to hosting you again the next time your travels bring you back to the Mason area.

6/10 Okay

Donnie

Traveled with family and small children
Liked: Staff & service
The room was very clean and nice. The pool area could use some work, although it was useable. The breakfast was not great, but decent to get the day going. Very convenient location to Kings Island. Overpriced in my opinion.
Stayed 1 night in Dec 2023
Response from Gm on Dec 19, 2023
Dear Guest, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island – Mason. I am glad to hear that overall, your experience was positive. But I am disappointed to find out that our Breakfast service did not meet your expectations. This critical feedback will be used in training our staff & further improvement. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mason.

4/10 Poor

Evelyn, Mount Pleasant

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Convenient location to our family. Located right by Kings Island. The room was clean but towels are thread bare/had holes. No regular coffee, just decaf in our room. The smoke alarm started chirping at 4:00 am. so the polite but unsure night desk clerk moved us across the hall (the towels in that room were also thread bare). Towels have to be exchanged at the desk, housekeeping must be requested, and only once was somebody at the desk (we stayed 3 nights). The breakfast room is crowded with tables and chairs very close together. Food of low quality. Yes, it was cheap, but not worth it.
Stayed 3 nights in Nov 2023
Response from Chirag Patel on Dec 5, 2023
Dear Evelyn, Thank you so much for taking time out of your busy day to share some of your thoughts about your recent stay at the Comfort Suites Kings Island - Mason. We look forward to hosting you again soon! Thanks again for the review.

6/10 Okay

Igor

Liked: Staff & service, amenities
Stayed 3 nights in Nov 2023
Response from Gm on Jan 2, 2024
Dear Igor, Thank you very much for the review. I am disappointed to hear that your experience did not warrant us higher rank in post review. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. We look forward to hosting you again the next time your travels bring you back to the Mason area.

6/10 Okay

Jennifer

Stayed 2 nights in Nov 2023
Response from Chirag Patel on Dec 5, 2023
Dear Jennifer,Thank you for staying with the Comfort Suites Kings Island – Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to write review; it really helps us provide the best possible experience for all our guests. Thanks again for the review.

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gm on Jan 2, 2024
Dear Ashlie, Thank you very much for the 5 out of 5 rating. We are delighted that your experience at the Comfort Suites Kings Island - Mason was exactly what you were expecting. The next time your travels bring you our way we hope to see you again!

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't understand why the only electrical outlet in bathroom is by the commode, it is difficult to use a curling iron when there is no safe way to let it heat up and the mirror is by the sink so you can't see what you are doing....poor planning...no plug near mirror in the room either...
Stayed 2 nights in Nov 2023
Response from Chirag Patel on Nov 28, 2023
Dear Gary,Thank you for staying at the Comfort Suites Kings Island - Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to complete post a review; it really helps us provide the best possible experience for all our guests. Come back and see us again soon! Thanks again for the review.

8/10 Good

Mark

Liked: Cleanliness
There was a lot of weed being smoked in the rooms. Smell was so bad I had to wet a towel and use it to block gap at bottom of door. It’s not necessarily the hotels fault, but seems to be attracting low life clientele.
Stayed 1 night in Nov 2023
Response from Chirag Patel on Nov 15, 2023
Dear Mark, We apologize for the trouble and appreciate you letting us know about your recent experience at the Comfort Suites Kings Island – Mason. We'll take this up with our management team. We hope you can give us another opportunity in the future to serve you better. Thank you for your business.

8/10 Good

Margaret

Stayed 1 night in Nov 2023
Response from Chirag Patel on Dec 5, 2023
Dear Margaret, Thank you very much for the 4 out of 5 rating. We look forward to hosting you again the next time your travels bring you back to the Mason area. Thanks again for the rating.

6/10 Okay

Jeffrey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are not very friendly and act like you are bothering them with questions. The pool is nasty. The breakfast is ok. The best part about this hotel is it's location. If you are not big on friendless and won't be using the pool but want a place close to King's Island with great food choices within walking distance this is your place.
Stayed 1 night in Oct 2023
Response from Chirag Patel on Nov 8, 2023
Dear Jeffrey, We apologize for the trouble and appreciate you letting us know about your recent experience at the Comfort Suites Kings Island – Mason. We'll take this up with our management team. We hope you can give us another opportunity in the future to serve you better. Thank you for your business.

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
Everything is average
The bed was comfortable, but the whole hotel looked old, shabby and outdated. There was hair on most of the shower walls and the cleanliness of the room was lacking. The bed was comfortable. Breakfast was of average quality and was the same all four days I was there. Wouldn't stay there again.
Stayed 4 nights in Nov 2023
Response from Chirag Patel on Nov 8, 2023
Dear Guest, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island – Mason. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will improve our services. Thanks again for the review.

10/10 Excellent

Amani

Stayed 1 night in Nov 2023
Response from Chirag Patel on Nov 28, 2023
Dear Amani, Thank you very much for the 5 out of 5 rating. We are delighted that your experience at the Comfort Suites Kings Island - Mason was exactly what you were expecting.The next time your travels bring you our way we hope to see you again!

8/10 Good

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean rooms. No noise issues. A popular destination/hotel. Plenty of places to eat - close by. Very nice places to eat and wander in the nearby towns. Parking for King's Island is expensive. If staying here - look at the cost of an Uber or, Lyft to get you to the park. With the King's Island being so close - why not spend that 30 bucks on a gift or, food instead of parking?
Stayed 2 nights in Oct 2023
Response from Chirag Patel on Nov 1, 2023
Dear Ryan,What a wonderful review for your recent stay in Comfort Suites - Kings Island in Mason! Positive reviews like this always encourage us to do more and make our guest happy during their stay. I will be sure to pass on your feedback to the management team and staff. We look forward to hosting you and your family the next time your travels bring you to the area!

10/10 Excellent

Rebekah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!! Thank you.
Stayed 1 night in Oct 2023
Response from Chirag Patel on Nov 1, 2023
Dear Rebekah,Thank you very much for the 5 out of 5 rating of the Comfort Suites Kings Island - Mason. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to serving you again the next time your travels bring you back to the Mason area. Thanks again for the review.

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chirag Patel on Oct 28, 2023
Dear Rob,Thank you very much for the 4 out of 5 rating. We look forward to hosting you again the next time your travels bring you back to the Mason area. Thanks again for the rating.

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Chirag Patel on Oct 28, 2023
Dear Jennifer, Thank you very much for the 10 out of 10 rating. We are delighted that your experience at the Comfort Suites Kings Island - Mason was exactly what you were expecting. The next time your travels bring you our way we hope to see you again!

4/10 Poor

Chandler

Liked: Staff & service
This hotel is really close to Kings Island
Stayed 3 nights in Oct 2023
Response from Chirag Patel on Oct 23, 2023
Dear Chandler,Thank you for staying at the Comfort Suites Kings Island - Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to write review; it really helps us provide the best possible experience for all our guests. Thanks again for the review.

10/10 Excellent

Tara

Stayed 1 night in Oct 2023
Response from Chirag Patel on Oct 18, 2023
Dear Tara, Thank you so much for taking the time to leave us feedback. We appreciate you choosing to stay with us and for leaving us high marks on your survey. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but with issues
The room was clean and the beds were comfortable, but there were issues with the room. The worst of which was the door would only lock intermittently. Not that big of a deal if you were in for the night and you were locking the deadbolt, but a security risk if you were leaving the room. The bathroom door was dragging on the floor. The air conditioner worked, but it took a long time to cool down. The hallway on the 3rd floor smelled very strongly of Indian food.
Stayed 1 night in Oct 2023
Response from Chirag Patel on Oct 18, 2023
Dear Scott,Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island – Mason. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will improve our services. Thanks again for the review.

6/10 Okay

Edmund

Traveled with family
Liked: Room comfort
Stayed 2 nights in Oct 2023
Response from Chirag Patel on Oct 18, 2023
Dear Edmund,Thank you for staying with the Comfort Suites Kings Island – Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to write review; it really helps us provide the best possible experience for all our guests. Thanks again for the review.

6/10 Okay

Kris

Traveled with family
Stayed 2 nights in Oct 2023
Response from Chirag Patel on Oct 11, 2023
Dear Kris, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island - Mason and I'm happy that you enjoyed your stay. We look forward to seeing you the next time your travels bring you to the area! Thanks again for the review.

6/10 Okay

Elizabeth, Massillon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The free breakfast was hot and had enough options- eggs, sausage, waffles, bakery items, cereals and cold items. The outlets in our room, at the bedside table, the bottom panel with usb and outlets did not work at all.
Stayed 1 night in Oct 2023
Response from Chirag Patel on Oct 11, 2023
Dear Elizabeth,Thank you for staying with the Comfort Suites Kings Island – Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to write review; it really helps us provide the best possible experience for all our guests. Thanks again for the review.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay- nice place
Stayed 1 night in Oct 2023
Response from Chirag Patel on Oct 5, 2023
Dear Joseph,Thank you very much for the 5 out of 5 rating. We are delighted that your experience at the Comfort Suites Kings Island - Mason was exactly what you were expecting. The next time your travels bring you our way we hope to see you again!

8/10 Good

Danny, Murfreesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😃😃 it was a good place to stay
Stayed 1 night in Sep 2023
Response from Chirag Patel on Oct 3, 2023
Dear Danny,Thank you for taking the time to give us feedback about your stay. We do appreciate your positive remarks. We will work hard to continue to earn your business. If you are in the area again you could pay us no better compliment than to return to our hotel. Thanks again for the review.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me being only 18 and finding a hotel near Kings Island was a difficult task knowing that i was traveling alone. Finding a hotel is scary by yourself due to the fact of finding a safe stay. I decided to pick this hotel and i was honestly suprised how convinent this stay was. After leaving kings island, i checked in and the clerk was very nice greeting me. Unfortunately there was a loud group of kids the saturday i stayed, so i dont blame the hotel there. My bed and room was clean. Woke up the next morning and had very good sleep then left. Would definitely stay again! Safe, clean, staff friendliness, and most importantly cost!
Stayed 1 night in Sep 2023
Response from Chirag Patel on Oct 28, 2023
Dear Samuel,Thank you very much for your wonderful review regarding our Hotel staff & their service. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We hope to see you soon again in the near future in Mason.Thanks again for the review!

4/10 Poor

Jay

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Chirag Patel on Sep 28, 2023
Dear Jay,Thank you for staying at the Comfort Suites Kings Island - Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to complete post a review; it really helps us provide the best possible experience for all our guests. Come back and see us again soon! Thanks again for the review.

2/10 Terrible

Wayne

Stayed 2 nights in Sep 2023
Response from Chirag Patel on Sep 27, 2023
Dear Wayne, Thank you for staying with the Comfort Suites Kings Island – Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to write review; it really helps us provide the best possible experience for all our guests. Thanks again for the review.

4/10 Poor

Cynthia

Bathroom was dirty
Stayed 2 nights in Sep 2023
Response from Chirag Patel on Sep 27, 2023
Dear Cynthia, We have taken note of your feedback with concern and will pass it along to our management team for necessary review. This will surely be looked into. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mason. Thanks again for the review.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chirag Patel on Sep 27, 2023
Dear Melissa, Thank you so much for taking time out of your busy day to share some of your thoughts about your recent stay at the Comfort Suites Kings Island - Mason. We look forward to hosting you again soon! Thanks again for the review.