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Reviews of Holiday Inn Express & Suites Chicago North Shore - Niles, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Chicago North Shore - Niles, an IHG Hotel
7247 North Waukegan Road, Niles, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1004 reviews" "
Rating 8 - Good. 255 out of 1004 reviews" "
Rating 6 - Okay. 85 out of 1004 reviews" "
Rating 4 - Poor. 42 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Convenient and very clean.
Stayed 2 nights in May 2024

10/10 Excellent

Carol

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our convention we attended. Room was clean & staff friendly. Hotel looked like they were getting ready to redo decor on the inside.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here. Always friendly staff, helpful and polite. Nice location for many places !!!
Stayed 3 nights in May 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 28, 2024
Thank you for staying with us. Glad you had a good stay. We will see you again soon!

6/10 Okay

Mohammad Amin

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Only issue was a strange smell in the room. Told the front desk and tjey said they would do something about it, but no change.
Stayed 3 nights in May 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 28, 2024
Thank you for your feedback. Your comments have been shared with the management team.

8/10 Good

Michael

It’s was a overall good stay
Stayed 1 night in May 2024

8/10 Good

Juan J

Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 26, 2024
Thank you for staying with us. We are glad you had a good stay. Hope to see you again soon!

10/10 Excellent

Javier

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great, for great adventures
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 23, 2024
Thank you for staying with us and for your review and comments. Gkad, you had a great stay! We do hope you will choose to stay with us again at a future date.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Price is a little high
Stayed 6 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 23, 2024
Thank you for staying with us and for your review and comments. Rates are seasonal and weekends in spring and summer are quite busy! We do hope you will choose to stay with us again at a future date.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really a good stay.
Stayed 3 nights in May 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 21, 2024
So glad you had a good stay. Come see us again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 14, 2024
Thank you for your business and for taking time to rate our services. We are glad you had a good stay and hope you will stay with us again soon!

8/10 Good

Larissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent family hotel, clean rooms, indoor pool, free parking
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 12, 2024
Thank you for your patronage and your comments. We appreciate your feedback. Come see us again soon!

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 11, 2024
Thank you for your patronage and your feedback. We hope to see you again soon!

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. All employees very courteous. Excellent breakfast . Excellent maid service.
Stayed 5 nights in Apr 2024

2/10 Terrible

Cheryl

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I requested accessible room but was placed in a regular room. I’m in a wheelchair.
Stayed 1 night in May 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 2, 2024
We apologize that we were unable to meet your expectations. Your comments have been shared with our management team for review and training.

10/10 Excellent

Sogdiana

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a good price
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 2, 2024
Thanks for providing feedback. We hope to see you next time you are in town!

8/10 Good

Jeremiah

Liked: Amenities, property conditions & facilities
i like the hotel having 2 elevators. i didn't like they don't give you a copy of a receipt after you've checked out..
Stayed 5 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 29, 2024
Thank you for your feedback. Your receipt is generated from the reservation source which in this case, was not the hotel, but the third-party site. We do hope you will stay with us in the future!

8/10 Good

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe city and close to the Nile's Pisa Tower
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon!

6/10 Okay

Jerry

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Desk staff no personality. Toilet seat barely hanging on by one screw.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
Thank you for your feedback. Your comments have been shared with the management for training purposes. Please accept our apologies for any inconvenience you experienced.

8/10 Good

Barbara

Stayed 2 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
We hope to see you again soon!

2/10 Terrible

Wojtek

Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on May 11, 2024
Please accept our apologies that we did not meet your expectations.

10/10 Excellent

Dani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this hotel it’s clean and good for family. They have a free breakfast from 6:30am to 9:30am. Cleaning room every day. Great reception stuff.
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon! Come see us again soon!

10/10 Excellent

Jesmarie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was nice and clean and the breakfast was good
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon! Glad you had a nice breakfast!

10/10 Excellent

Patricia

Liked: Staff & service, property conditions & facilities
Front staff nice and friendly, very quiet except people running and yelling in hall at 2:30 am but no fault of property
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would gladly stay here again when in the Chicago area. Clean room, excellent front desk staff, nice breakfast, easy checking/out. All in all a great experience.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon! Your kind comments have been shared with our team.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon!

10/10 Excellent

Mai Yia, Oakdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon!

10/10 Excellent

Andis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon!

10/10 Excellent

Robert Asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I had a really good experience here! First time in Chicago and the hotel was really did it for me. The staff was really nice! The breakfast was good and the staff kept up with the food. Cleaning lady’s were so nice and professional. Would definitely recommend 100/10.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon! Your comments have been shared with the team!!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
So glad you had a good stay. We hope to see you again soon!

6/10 Okay

Julio

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Wall paper falling down in our room.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Apr 27, 2024
Thank you for your feedback.

10/10 Excellent

Rehan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice and friendly. Rooms are cleaned very well
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 19, 2024
Thanks so much! See you again soom.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 15, 2024
Thanks so much for taking time to provide feedback. We hope you will stay with us again soon!

10/10 Excellent

Joon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and safe environments.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 10, 2024
Your patronage is appreciated and your feedback. We hope you will stay with us again soon!

10/10 Excellent

Mariya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and friendly staff
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 10, 2024
Thank you for your feedback. See you again soon!

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 10, 2024
We appreciate your business and your feedback. Hope to see you soon!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk staff
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 7, 2024
Thank you for staying with us and for your kind words. We appreciate your feedback!

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was just what I need. Low deposit, clean, modern , and even has breakfast! The pool was a bit small, but can appreciated how quiet it was 10/10!
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 7, 2024
Thank you for your comments. So glad you had a great stay! Come see us again soon.

10/10 Excellent

Jacob

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newer location/renovated. Carpets in the room are clean, bedsheets are new, etc. You can tell there is quality here, decent breakfast is included! Hope the management can keep it up!
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 5, 2024
Thank you for your business and your comments. Please make us your home away from home when in our area.

2/10 Terrible

Gabriel

Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 5, 2024
We apologize for any inconvenience which may have caused you to rate our services 1 out of 5. We strive to provide our customers with the best experience possible so that they can rank us 5 out 5.

8/10 Good

Ernesto

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Chicago Stay
The stay was nice like the first time but ….. Nahhh just joking, the hotel is great. It was our second time staying on site and we would do it again because the dayshift and night shift and everyone that was in & out were very polite, respectful and hotel was pretty clean. 4.9 stars from me.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Feb 27, 2024
Thanks for staying with us and your kind comments! Hope to see you again soon.

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Here for an overnight. Nice place.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Mar 14, 2024
Thank you for your comments. Come see us again next time you are in our area.

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Feb 27, 2024
Thank you for staying with us. We hope we will see you again soon!

10/10 Excellent

Lorene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is renovation going on so a little bit noisy sometimes. But staff is wonderful, especially Jeremy!
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Feb 26, 2024
Thanks so much for staying with us! Your kind comments are greatly appreciated and have been shared with Jeremy! See you next time you are in town.

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Feb 24, 2024
Glad you enjoyed your stay! Next time you are in town we hope you will choose our hotel.

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Feb 23, 2024
Thanks so much for the kind comment! So glad you had a good stay. Come see us again soon!

6/10 Okay

Zhanna

Quiet safe
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Feb 22, 2024
Thank you for taking time to provide feedback on your recent stay. Please consider our hotel next time you are in our area.

10/10 Excellent

kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Chicago N Shore Niles on Feb 23, 2024
Thanks so much for your business and your feedback. Please do come see us again soon!