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Reviews of The Moorings

3 out of 5
The Moorings
Bluehouse Bank, Chester-le-Street, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 33 out of 67 reviews" "
Rating 8 - Good. 24 out of 67 reviews" "
Rating 6 - Okay. 2 out of 67 reviews" "
Rating 4 - Poor. 4 out of 67 reviews" "
Rating 2 - Terrible. 4 out of 67 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

S

Stayed 1 night in Jan 2024

10/10 Excellent

Lin

Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Second time I’ve stayed there. Expect to revisit at some point.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ian

Stayed 1 night in Oct 2023

10/10 Excellent

William Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moorings Hotel visit.
The stay overall was very good, the hotel and room were clean and the bonus of having the Italian bistro next door was brilliant.( good food and caring chef ) In respect of the team on duty, everyone was very friendly and attentive making the stay very enjoyable and would have no hesitation staying next time i am up in the north, a big thanks to everyone.
Stayed 1 night in Sep 2023

10/10 Excellent

Amber

Stayed 1 night in Sep 2023

8/10 Good

Ross

Stayed 1 night in Sep 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GNR stay over
Arrived early and room was already available, staff were really helpful offering to help with bags etc. restaurant food was really good, and staff very friendly. I called in the week asking if I could get an early breakfast as I was running GNR , they couldn’t open early but went out and bought me the breakfast items I’d mentioned specially. Needs a little updating but everything was clean tidy and professional and very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Joyce

Stayed 2 nights in Sep 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night of comfort
An overnight stop following a long day at Beamish Museum. The Moorings provided all that we needed close by before a long journey home next day. The restaurant staff were excellent, recommending excellent food that was good value for money.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Estelle

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Lovely stay and clean and comfortable room at a very good price Just lacking in hosting When given the key we were shown to our room but no other information passed on or anything in the room we had to ask what time and where breakfast would be served Also when we went to breakfast ourselves and 4 other tables were sat in the restaurant waiting for 25 minutes before seeing or being acknowledged by a member of staff and being shown where the coffee was it was a shame as the cooked breakfast was delicious and lovely accommodation as I say just lacking in a host to welcome you
Stayed 1 night in Jun 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
A good location for celebrations and weekends.
The Moorings changed hands six months before our visit. Interestingly it is now more of an Italian Restaurant with an accomodation block. The staff are friendly and helpful. The only down point is breakfast is basic and isn't served until 9.00am.
Stayed 4 nights in Jun 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, only negative comment is that the included continental breakfast was just a bowl of cereal. Cooked breakfast was available at £8 extra but this was not served until 9.30am. We were quite happy with the cereal, but others may not be. The bistro restaurant is excellent and good value for money
Stayed 2 nights in Jun 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
A lovely place, very popular / busy. Clean and modern. Reasonable cost. Lovely food. Husband had best steak ever. Would go again. Confusion on arrival as reception not open. Hotels.com site incorrectly states 'Front desk staff will meet you on arrival' - sign directed residents up stairs and round the back to the bar which was busy and the staff kept apologising until manager came to check us in. Needed complicated low level key code to get into hotel building. Hotels.com site incorrectly states breakfast included, but 'breakfast' just consisted of tea/coffee and cereals, not even a continental as no toast bread fresh fruit etc. Full English at the reasonable cost of £8. Very happy with hotel, but Hotels.com site needs correcting.
Stayed 2 nights in Jun 2023

8/10 Good

Richard

Stayed 2 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Garry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Price not as advertised
I booked this on the app for £70 including breakfast. When we got there I was charged £88 by an assistant and he said the owner/manager would call me about the charge. £70 for the room and £18 for breakfast. No call. I challenged them about it when we got back to the hotel and was told there was no breakfast without paying for it. No refund was offered. He said he would find out why the app said free breakfast and let me know in the morning. In the morning he wasn’t there. The breakfast was ok served by one guy. The place is comfortable but service etc is very amateurish. No check in person, no information about meal times or internet password. Everything closes at 10pm so don’t expect late nights. Room as good and clean and the bed comfortable but there was a grinding noise coming from somewhere all night which kept my wife awake.
Stayed 1 night in Jun 2023

8/10 Good

Kenneth

Stayed 1 night in Jun 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Denis

Disliked: Staff & service
Totally unsatisfied
Tried to over charge us when arrived, price of evening meal wrong, over charged by twice tge amount, no one available to serve breakfast we had to phone someone when they did get here they told us breakfast would be another £8 infact it was inclusive in the room price, could go on the list is endless I'd just like to say I would never go back and definitely wouldn't recommend it to anyone.
Stayed 3 nights in May 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location good room, could help ifit had sime seating in the room
Stayed 2 nights in Apr 2023

10/10 Excellent

Amanda

Stayed 1 night in Apr 2023

8/10 Good

Tina

Stayed 2 nights in Apr 2023

10/10 Excellent

Diane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Amazing hotel with a fantastic restaurant attached food lovely and service outstanding
Stayed 4 nights in Mar 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb find
Excellent stay, staff very caring and room warm clean and comfortable. Excellent bed and bedding superb bathroom facilities and a great terrace off the bedroom. Will definately stay again
Stayed 1 night in Feb 2023

10/10 Excellent

Diane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
The service was fantastic,over fed at breakfast,the on site restaurant was amazing will definitely be back
Stayed 4 nights in Feb 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy countryside hotel
Well situated for visiting Beamish, Durham, Newcastle or the county cricket ground- good sized clean room - there is a good bar and restaurant on the first floor
Stayed 4 nights in Dec 2022

10/10 Excellent

Peter

Stayed 2 nights in Dec 2022

10/10 Excellent

Geoffrey

Stayed 1 night in Nov 2022

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Warm welcome and friendly staff. Only recently changed hands so some teething problems. Single beds could do with topper or new mattresses. Will use again
Stayed 3 nights in Nov 2022

10/10 Excellent

ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us a very warm welcome and even though it was quite late, cooked us a good meal as soon as we arrived. The room and en-suite were very spacious and the bed comfortable. We really enjoyed the quietness there.
Stayed 1 night in Nov 2022

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel, very clean and nice cosy room with en-suite. We came for a weekend away over the Halloween weekend. The staff could not have been more helpful, I have been on crutches and they offered a downstairs room and offered to bring food to the room so I did not have to use the stairs. They brought breakfast to the room and Pablo went above and beyond to make our stay comfortable. The price was amazing for the service we received and although I did not sit in the restaurant/bar the atmosphere was really chilled and nice from what I seen and the food was delicious! We requested and revived a late check out too since the room wasn’t occupied the following day and we extended our stay at the hotel as it was so comfortable. The price is very good for the service and room and I will definitely recommend it to anybody staying in the area or around Durham as it’s only a 10 minute drive away. Thanks again to everyone at The Moorings for making our stay a rememberable one.
Stayed 2 nights in Oct 2022

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and friendly
Lovely modern room , excellent service nothing was too much trouble ... Pablo was friendlly and informative about places in the area .would definitely return . Wish the new owners good luck in their new venture .
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Excellent stay good value for money staff really friendly and helpful food great
Stayed 5 nights in Sep 2022

4/10 Poor

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
After some initial confusion regarding the booking we were shown to our room, very clean modern and comfortable. On the way up we were told that evening meal bookings had closed at 5.45pm and we unable to eat on the premises, despite boards outside stating food available all day. We then had to drive around several miles to find somewhere else for our evening meal. On our return (not late) the pub was locked, nobody around or in reception and no way to find what the wifi was. Changes in food times could easily have been emailed.
Stayed 1 night in Sep 2022

8/10 Good

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for touring around
Just a 1 night stay while working in the area. Good friendly place decent food & people
Stayed 1 night in Sep 2022

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very clean hotel excellent food but need more time
Very clean and inviting room couldnt fault it. Food was excellent but took too long to come and so couldnt enjoy it the same. As it wasnt busy we couldnt understand why the staff were apologetic and offered compensatory drinks. We were just too tired to enjoy it. More time needed next time for evening meal.
Stayed 1 night in Aug 2022

10/10 Excellent

Carolyn

Stayed 2 nights in Jul 2022

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good cooked breakfast. Very friendly and helpful staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Beamish Musuem
Visiting Beamish Musuem this hotel is in a perfect location and only a 10min drive away. The hotel itself is clean, and well run by a friendly efficient staff. The room we had was a fine size and the shower was great. We ate at the hotel and I can only say we weren't disappointed. There is some traffic noise being next to a road but through the night it isnt so noticeable. Perfect hotel and for what we paid £112 for two nights with a full breakfast if needed included it is highly recommended.
Stayed 2 nights in Jul 2022

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful service from start to finish. Staff were so kind and always eager to help.
Stayed 2 nights in Jul 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night break
Staff and food excellent. Downstairs bar wasn't open, which we were expecting it to be. had to drink in the restaurant upstairs or in the beer garden. But this is something they're working on, training staff so they're able to run the bar downstairs, and get the locals going back which would be great.
Stayed 3 nights in Jul 2022

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little break
Lovely hotel, ideally situated for various places! Staff really pleasant,friendly & helpful! Food brilliant,we ate in the restaurant at night and the breakfast superb! Very well priced accomodation, Our only criticism,no details in the guest book re fire exits etc, or info for local facilities, oh n please pop :hot water' warning stickers on your sinks & showers! The water is extremely hot,
Stayed 1 night in Jul 2022

10/10 Excellent

LINDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Beamish. Excellent staff. lovely stay.
Stayed 2 nights in Jun 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022