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Crowne Plaza Chester by IHG

4.0 star property
Eco-certified hotel with a full-service spa and a health club

Choose dates to view prices

Photo gallery for Crowne Plaza Chester by IHG

Breakfast, lunch, dinner served; British cuisine
Interior
Exterior
Reception
1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Bar
  • 24/7 front desk
The current price is ￥12,607
￥15,128 total
includes taxes & fees
Sep 7 - Sep 8

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Room, 1 King Bed (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 King Bed (Super King)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Sofa bed - twin
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Premium Room, 1 King Bed (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 King Bed (Super King)

8.8 out of 10
Excellent
(15 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room

8.4 out of 10
Very good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite, 1 Bedroom (Super King)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(21 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Sofa bed - twin
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(22 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 Queen Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Super King)

Standard Room, 1 King Bed (Super King) | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 King Bed (Super King)

8.0 out of 10
Very good
(21 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Egyptian cotton linens
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Chester, Crowne Plaza Chester by IHG is in the city center and near a train station. Chester Cathedral and Roman Amphitheatre are notable landmarks, and some of the area's popular attractions include Chester Zoo and Blue Planet Aquarium. Looking to enjoy an event or a game while in town? See what's going on at Chester Racecourse. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ziplining, mountain climbing, and horse riding in the area. Guests love the hotel's central location.
Visit our Chester travel guideOpens in a new window
Map
CH1 2BD, England, Chester, Trinity Street

What's nearby

  • Chester Racecourse - 4 min walk - 0.4 km
  • Chester City Walls - 4 min walk - 0.4 km
  • Chester Cathedral - 4 min walk - 0.4 km
  • River Dee - 15 min walk - 1.3 km
  • Chester Zoo - 6 min drive - 4.3 km

Getting around

  • Chester Station - 17 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Beer Heroes - ‬3 min walk
  • Lockwood & Company
  • ‪Custom House Inn - ‬2 min walk
  • Upstairs at the Grill
  • ‪The Flower Cup - ‬3 min walk

About this property

Crowne Plaza Chester by IHG

Upscale eco-certified hotel near Chester Cathedral
Located close to Chester Racecourse and Grosvenor Museum, Crowne Plaza Chester by IHG provides dry cleaning/laundry services, a bar, and a health club. Indulge in a manicure/pedicure, a body treatment, and a deep-tissue massage at the onsite spa. The on-site British cuisine restaurant, Stables Bar & Grill, offers breakfast, lunch, dinner, and kids' meals. In addition to a business center and a steam room, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool with sun loungers
  • English breakfast (surcharge), self parking (surcharge), and express check-out
  • Smoke-free premises, a water dispenser, and a porter/bellhop
  • Secured bicycle storage, massage treatment rooms, and a banquet hall
  • Guest reviews say great things the breakfast, central location, and helpful staff
Room features
All 160 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • 32-inch flat-screen TVs with digital channels
  • Free infant beds, free tea bags/instant coffee, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (10,269 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
  • Self parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:30 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester by IHG Hotel
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester by IHG Chester
Crowne Plaza Chester by IHG Hotel Chester

Frequently asked questions

Does Crowne Plaza Chester by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 7:30 AM–8:00 PM.

How much does it cost to stay at Crowne Plaza Chester by IHG?

As of Aug 14, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Chester by IHG on Sep 7, 2025 start from ￥12,607, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Chester by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Chester by IHG?

Self parking is available for GBP 17 per day. Limited spots are available.

What time is check-in at Crowne Plaza Chester by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Chester by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Crowne Plaza Chester by IHG located?

Located in the heart of Chester, this spa hotel is within a 10-minute walk of Chester Cathedral, Grosvenor Museum, and Chester Racecourse. Roman Amphitheatre and River Dee are also within 15 minutes. Chester Station is 17 minutes by foot and Bache Station is 29 minutes.

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Crowne Plaza Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1006 reviews
Rating 8 - Good. 317 out of 1006 reviews
Rating 6 - Okay. 71 out of 1006 reviews
Rating 4 - Poor. 36 out of 1006 reviews
Rating 2 - Terrible. 18 out of 1006 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff throughout the hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore chester. Parking available nice club rooms. Meg on reception is incredibly helpful and friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed at the crown plaza once before this time was no different lovely staff food great very comfortable hotel i can reccomend your hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, excellent property and excellent location. A holiday maker’s dream.
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very nice welcome from Reception staff. Food and service were excellent. Very enjoyable few days’ stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

JAN

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite hotel when staying in Chester for all the reasons we’ve highlighted. Lovely staff, very welcoming, friendly, professional and helpful - nothing is too much trouble! We will see you again soon - thank you all!
Stayed 5 nights in Jul 2025

8/10 Good

Socorro

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Location was great to points of interest. Room was great size and clean.
Stayed 3 nights in May 2025

10/10 Excellent

Maureen Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay. Staff are friendly and efficient.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best place to stay in Chester
Stayed 3 nights in Mar 2025

10/10 Excellent

anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff were so friendly and helpful. Only snag is the parking. Hotel spaces limited however public carpark below hotel was adequate.
Stayed 2 nights in May 2025

8/10 Good

Andrew

Liked: Amenities
Very near the centre of Chester, this hotel is ideally situated for exploring the city.
Stayed 2 nights in Apr 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location! Very comfortable bed
Stayed 1 night in Apr 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location lovely staff
Stayed 1 night in Mar 2025

10/10 Excellent

mark

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel in a great location, we will return
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Staff are great, welcoming, friendly and helpful. Rooms are a good size but would be nice to be able to open a window
Stayed 2 nights in May 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff, we were able to check in early before heading out for the afternoon. The on-site restaurant was excellent we really enjoyed the food, the staff were very attentive.
Stayed 1 night in Apr 2025

6/10 Okay

Nicole

I like the position but the aircon was bad. Nothing opens until 7-8am nobody on reception until 8am. Restaurant staff were very nice. As I was there to vet hotel.
Stayed 3 nights in Jun 2025

8/10 Good

Nathan

Liked: Cleanliness, amenities
Great location, limited staff interaction but what we did was great. Room is clean, if not a little shabby around the edges - small nicks and scuffs to most of the surfaces and walls in the bathroom.
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great weekend break

Great location, smelt great, parking fab and easy to check in
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first visit to Chester the hotel’s position was ideal, just a couple of hundred yards to the main streets.
Stayed 2 nights in Mar 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great 😊 thanks
Stayed 1 night in Apr 2025

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
I expected a better cold buffet breakfast selection at a Crowne Plaza.
Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Fabulous staff, so friendly. Room was good, food was good so overall an excellent experience and so much to see in walking distance of the hotel
Stayed 1 night in Feb 2025

6/10 Okay

Mark

The beds were a single and not a super king and room was meant to be premium and it certainly wasn't that
Stayed 1 night in Jun 2025