Dear Anthony, Thank you for sharing your feedback with us at Extended Stay America. We apologize if the presence of dogs on the property caused any inconvenience during your stay. We understand that preferences vary among guests, and we strive to accommodate everyone as best as we can. Your comments are valuable to us, and we will take them into consideration as we continue to improve our services. We appreciate your understanding and hope to have the opportunity to improve your experience in your future visit.Sincerely, Hotel Management

Dear Roletha, Thank you for sharing your experience with us. We apologize for the disturbance caused by the noise during your stay. Ensuring a peaceful environment for all our guests is important to us, and we regret any inconvenience you experienced. We'll address this matter with our team to ensure appropriate measures are taken to maintain a serene atmosphere. Your feedback is valuable, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Gonzalo, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Leila, Thank you for sharing your experience. We apologize for any disturbance caused by external noise. Please know that such occurrences are beyond our control, but we understand their impact on your comfort. We appreciate your understanding and hope the remainder of your stay was enjoyable. We hope to have the opportunity to provide you with a more tranquil and pleasant stay in the future.Sincerely,Hotel Management

Dear Shawna, Thank you for sharing your recent experience with us. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management

Dear Guest, Thank you for your delightful review! We're thrilled that you found Extended Stay America to be a lovely and tranquil place with friendly staff. It's wonderful to hear that your experience exceeded expectations. We appreciate your positive feedback and look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Management

Dear George, Thank you for reviewing our hotel. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of our rooms, as this is a core focus of our commitment to guest satisfaction. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Sandra, Thank you for posting such kind comments about our time together and appreciating our check-in process. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

Dear Raymond, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Catherine, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed our reasonable price. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your experience with us. We are very disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide every guest. We sincerely apologize for the inconvenience caused. Please allow us to check with the team what went wrong and find a possible solution to better your experience. Don't hesitate to reach out to us at the hotel for any further queries. Thank you for bringing this to our attention, and we are grateful for your time and consideration. Sincerely,Hotel Management

Dear LISA, Thank you for reviewing our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We received many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays, for your convenience. Therefore, we do not have ice machines on our property, and we apologize for your disappointment. Thank you again for being our guest and for your feedback.Sincerely,Hotel Management

Dear Eric, Thank you for taking the time to review our hotel. It was disappointing to read that we did not meet your expectations, and we apologize that your stay was anything other than perfect. We are also sorry the deposit policy came as a surprise. Please rest assured that we will share your comments with our leadership team. Feedback such as yours helps us identify areas where we can improve. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to the area.Sincerely,Hotel Management

Dear Rodney, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

Dear Karen, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Guest, It is disheartening to see your comment as this is far from what we want our guests to experience. We apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we will address this properly. Moreover, we are sorry to learn about the cleanliness issues with the towels and the problems with the Wi-Fi. We'll address these concerns with our team to ensure a more comfortable and enjoyable experience for future guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Brianna, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

Dear Rowland, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. Additionally, in the future, please know that our front desk is available round the clock to make the most of your visit. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management