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Reviews of Holiday Inn Champaign, an IHG Hotel

3 out of 5
Holiday Inn Champaign, an IHG Hotel
101 Trade Center Dr, Champaign, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 426 out of 993 reviews" "
Rating 8 - Good. 331 out of 993 reviews" "
Rating 6 - Okay. 154 out of 993 reviews" "
Rating 4 - Poor. 55 out of 993 reviews" "
Rating 2 - Terrible. 27 out of 993 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shontaya

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Manager on May 25, 2024
Thank you so much for your review. We hope to see you again soon!

10/10 Excellent

Peter

Stayed 2 nights in May 2024
Response from Front Office Manager on May 16, 2024
Thank you so much for your review! We hope to see you again soon!

8/10 Good

Terry, Sammamish

Stayed 4 nights in May 2024
Response from Front Office Manager on May 16, 2024
Thank you so much for your review! We hope to see you again soon!

8/10 Good

Azariah

Stayed 3 nights in May 2024
Response from Front Office Manager on May 16, 2024
Thank you so much for your review! We hope to see you again soon!

4/10 Poor

Mary, Chicago

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged sky high rates for graduation weekend. Never cleaned room. During the night person was knocking on doors at waking us up. Would not accommodate a one hour late checkout Location of hotel was great for graduation and some staff were very nice. Room was dark and weirdly arranged. Bathroom was nice and had a sliding door. But glad I will never have to stay there again!
Stayed 2 nights in May 2024
Response from Front Office Manager on May 14, 2024
Mary, I am very sorry we did not meet your expectations. I have forwarded your comments to the appropriate managers. We hope you will change your mind and book in the future so that we can show you this was a one time exception. Thank you for your review. Managment

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for U of I graduation and the property is very convenient to campus. Rooms are spacious, clean, and the beds are very comfortable. Suits our needs well.
Stayed 1 night in May 2024
Response from Front Office Manager on May 14, 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

8/10 Good

Rose Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, easy to access but parking sucks!!!
Stayed 1 night in May 2024
Response from Front Office Manager on May 10, 2024
Thank you so much for your review! We hope to see you again soon!

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms large and clean, some of our group had to park a distance away.
Stayed 2 nights in May 2024
Response from Front Office Manager on May 6, 2024
Thank you so much for your review!! We hope to see you again soon!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Front Office Manager on May 6, 2024
Thanks so much for taking the time to give us a review! We hope to see you again soon!

6/10 Okay

Emiko

Stayed 1 night in Apr 2024
Response from Front Office Manager on May 3, 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect stay for us while visiting the college.
Stayed 1 night in Apr 2024
Response from Front Office Manager on May 1, 2024
Thank you so much for your review! We hope to see you again soon!

4/10 Poor

Patricia C

Traveled with family
Liked: Staff & service
Loved the location ! One of the e,evators was out of order! Pool was unusable for two days of our stay.room cleaning was terrible!
Stayed 3 nights in Apr 2024
Response from Front Office Manager on May 1, 2024
Thank you for your review. We are sorry we did not meet your expectations and hope you will stay with us again so we can show you this was an exception.

4/10 Poor

Nancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was on the 5th floor and there was NO elevator access to the 5th floor. My instructions were to go to the 4th floor, walk the entire level & take the stairs to the 5th. What hotel does not have access to all levels? Ridiculous!
Stayed 1 night in Apr 2024
Response from Front Office Manager on May 1, 2024
Thank you for your review. We are sorry we did not meet your expectations and hope you will stay with us again so we can show you this was an exception.

10/10 Excellent

Hunter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway by room 300 and 320 smelled really strongly of weed. It was really annoying. I know that is out of your control and it was probably the guests smoking but still was annoying to smell when I got on and off the elevator last night
Stayed 1 night in Apr 2024
Response from Front Office Manager on May 1, 2024
Thank you for your review. We are sorry about the smell. It is a constant battle now. We hope you stay again despite this incident.

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, especially Jeff and Keisha in the dining room. Impressive breakfast with china, silverware, real napkins and good coffee (many hotel chains serve such watery coffee that it's not even worth drinking). Nice firm bed - such a relief for my back! Only issue was no hot water in the bathroom the last night I was there but it wasn't a big deal. One minor suggestion - the barn door in my room was designed so that when it was fully closed, the recessed handle on the inside was entirely covered by the wall. Not easy to get the door open from the inside of the bathroom when that happens! fortunately i noticed this before i used the bathroom and stuck a towel in the doorway so the door could never close all the way. Just a word of warning to your architect that this detail can create panic if someone gets trapped in the bathroom.
Stayed 6 nights in Apr 2024
Response from Front Office Manager on Apr 24, 2024
Thanks so much for your review!! We hope to see you again soon!!

8/10 Good

Holly, Mapleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 19, 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 Good

pamela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 19, 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 Good

Yesenia, Rosemont

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 19, 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 Good

nyr

Traveled with family and small children
Good spot to stop on road trip!
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 13, 2024
Thank you so much for your review!! We hope to see you again soon!

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
N
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 15, 2024
Thank you for giving us a review. If there is anything you would like to discuss about your stay please call the hotel directly. We hope to see you again soon!

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are large and clean. The staff was great.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 13, 2024
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn CHAMPAIGN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 217-398-3400 or mbeale@kinseth.com.

8/10 Good

Angela

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Upon arrival, front staff was not attentive and like I was disturbing whatever they were doing, could have simply said, “we will be with you in a minute”. The rest of staff was great that I dealt with though, the room was fantastic, no complaints whatsoever, very much enjoyed my room stay. The hotel seemed outdated, not real clean or kept walking through halls and cleaning elevator buttons, rooms great but overall interiors needed some attention.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 10, 2024
Thank you so much for giving us a review. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

shan

Stayed 1 night in Apr 2024
Response from Front Office Manager on May 1, 2024
Thanks so much for taking the time to give us a review! We hope to see you again soon!

4/10 Poor

Martha

Traveled with family
Too many travel basketball families with kids running everywhere around the hotel, lobby, pool and hallways. It was a madhouse
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for taking the time to give us a review. We apologize you had a poor experience. We do our best during those weekends and are sorry it effected your stay.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very large but the floorplan wasnt conveniently planned. The bathroom is located in front of the bed and its difficult to see the tv from the bed.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 5, 2024
Thank you so much for taking the time to send us a review! We hope to see you again soon!

8/10 Good

Suzanne

Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 29, 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excellent

Marie

Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Thank you so much for taking the time to give us a review!! We hope to see you again soon!

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Room was new and clean, better than expected.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 14, 2024
Thanks do much for taking the time to give us a review! We hope to see you again soon!

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to seeing my room was exquisite! It was a fast, efficient, friendly check in. A very warm greeting. My room is very spacious! Two distinct areas for comfort. A sofa in the "living" area makes it feel more like home. The bed was the perfect combination of firm and soft. I couldn't be happier.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 14, 2024
Thanks do much for taking the time to give us a review! We hope to see you again soon!

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the parking was more central and this was made known on the website so you can prepare if the weather is not good to bring an extra layer, umbrella, etc.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 28, 2024
Thank you so much for taking the time to give us a review! I do apologize about the parking. It is a constant problem for our property. We do hope the inconvenience will not keep you from coming back to see us soon!

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel was clean but there was no hot water for the shower or sink
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 19, 2024
Thank you so much for taking the time to send us a review! Should that happen again, please contact the desk immediately. We could have happily moved you rooms to provide a better experience. Sorry for the inconvenience and we hope to see you again soon.

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 13, 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excellent

TROY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Office Manager on Jan 13, 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 4, 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 4, 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean & quiet, should have checked, most motel have a continental breakfast. No continental breakfast, ordered a (3) egg omelette, the worst omelette that I have ever ordered, really wasn’t fit to eat, ($5.00) for orange juice I thought was a bit spendy. Would stay there again but would not order from there restaurant.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 29, 2023
Thank you so much for taking the time to send us a review! We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great - it’s conveniently located, clean, nice, and quiet.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 28, 2023
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 22, 2023
Thank you so much for your review!! We hope to see you again soon :)

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 21, 2023
Thank you so much for your review! We look forward to seeing you again soon!

10/10 Excellent

Gessel Berry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 14, 2023
Thank you so much for taking the time to send us a review!! We hope to see you again soon!

8/10 Good

George

Business traveler
Liked: Property conditions & facilities
parking is not close to building
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 7, 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excellent

Jeffrey, Jesus Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The shuttle service was great.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 7, 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Great Dad's Weekend at Illinois and the hospitality at IHG was great. Stayed before and we keep coming back.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 14, 2023
Thank you so much for taking the time to send us a review! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at the Holiday Inn. Room was spacious, beautifully renovated, and clean. Great location, close to the staudium. Thank you for a great stay!
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 14, 2023
You are so welcome!! Thank you for taking the time to give us a review! We hope to see you back soon.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 7, 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excellent

lausanne m

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel..great location. But...
Did not get my wake up call at 4 10 am. Luckily i woke up on my own and scrambled down to get shuttle to airport...only to be told they did not have any driver for another hour. Made my flight by the skin of my teeth. I made it one minute before i would be denied boarding.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 10, 2023
Thank you for your review, although I do apologize you didn't receive your wake up call! We hope you stay with us again soon!

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 7, 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 5, 2023
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn CHAMPAIGN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Denise

Traveled with partner
I'll start with the good. The bed is super comfortable and all in all the room is clean. I was given 3 conditioners instead of a shampoo and conditioner, but there's worse things in life. Lots of dust and hair along the baseboards in the bathroom, kind of gross. The food that is supposed to be a free buffet for breakfast I was charged for is HORRIBLE! WORST hotel breakfast I've ever had. When asked why I had to pay, I was given some crap excuse of Expedia didn't push it through. Ridiculous, I paid for the room. It should be free. I'm angry I had to pay for that crappy food...really horrible. The lobby bathroom was disgusting, no stalls had toilet paper and the one that did had a toilet that was overflowing with crap water. This was at 9:30 in the morning. Just disgusting. The room was nice and clean otherwise and very quiet. I would say avoid the breakfast and the lobby bathroom and bring your own toiletries.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 3, 2023
Thank you for taking the time to give us a review. I have escalated your comments to the appropriate departments. We hope to see you again.

10/10 Excellent

Lisa M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 23, 2023
Thank you so much for your review!! We hope to see you again soon!!