ロビー
利用可能日を確認

クオリティ イン & スイーツ ケャシービィル - セントルイスの口コミ

2.5 out of 5
クオリティ イン & スイーツ ケャシービィル - セントルイス
2180 Patricia Dr, Caseyville, IL

口コミ

6.0
評価 10 - 419 件の口コミ中 71 件が非常に良い" "
評価 8 - 419 件の口コミ中 96 件が良い" "
評価 6 - 419 件の口コミ中 89 件が普通" "
評価 4 - 419 件の口コミ中 72 件が不満" "
評価 2 - 419 件の口コミ中 91 件が非常に不満" "

6.0/10

清潔度

6.6/10

スタッフとサービス

5.8/10

設備とサービス

5.8/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

6/10 (普通)

Michael、mannford

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Breakfast was very limited, just make your own waffles and two kinds of cereal, toast, juice, yogurt, apples
2024 年 5 月に 1 泊滞在

6/10 (普通)

Jessica

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

8/10 (良い)

Vera

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel is very quite, rooms are of good size.. Staff are very friendly, the breakfast is mainly carbs,one fruit, yogurt … it was okay. The negative thing I noticed in our room is that it needs more cleaning… carpets sure needs to be shampooed & furniture needs wiping … But overall it was okay
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Kayla

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fire alarm went off at 7am. Everything was dirty. Bathtub didnt work
2024 年 5 月に 1 泊滞在

8/10 (良い)

Jaime

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was good, no complains
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Amy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Dpからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was pretty quiet. One night kids were running around but didn’t last too long.
2024 年 2 月に 3 泊滞在
Dpからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

4/10 (不満)

Arren

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
The staff was not helpful at all. In the morning the breakfast was COMPLETELY out of food and cups, so I stood at the counter as the person on staff was talking on his personal cell phone in the back. I was there for the eclipse, so Monday morning I told the kids we couldn't swim, as it was open and unlocked. That evening my kids wanted to go for a swim and the lights were shut off and the doors locked. I called down the the staff and was told, "The pool is only open on Fridays and Saturdays". Talk about crushed. The ONLY reason I booked this one was because of the pool. Other issues. I was in a suite, the couch had a different cable service than the main bedroom. Only one channel (ABC) worked in the room. The phone didn't function in the room either, so if I called the front desk it had to be from my cell phone. The only saving grace was the bed was decently comfortable, which I guess is all you can expect. Except the rates were MUCH higher for the eclipse than they are any other Monday.
2024 年 4 月に 2 泊滞在
Dpからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Due to the eclipse, there was technical issues going on with the Television channels, the team was already working on it. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

6/10 (普通)

Michelle

良かった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
Dpからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

2/10 (非常に不満)

Christina、Kansas City

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was roaches inside our room couldn’t sleep kids running around all night on top of us
2024 年 3 月に 2 泊滞在
Dpからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do the pest control every month, and inspect our rooms before assign to the guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

10/10 (非常に良い)

Norvella

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
enjoyed the stay
2024 年 3 月に 2 泊滞在
DPからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Tiffany

2024 年 3 月に 1 泊滞在
Dpからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

8/10 (良い)

Willear

2024 年 3 月に 1 泊滞在
Dpからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

4/10 (不満)

Gregory J

気になった点 : スタッフとサービス、施設のコンディションと設備
The bed was comfortable. Both the sink and tub sink drained extremely slowly. The bathtub facets were loose and moved at least 2 inches. The breakfast had almost nothing. When we asked about getting some yoghurt, she only brought out 4 which were gone in 20 seconds.
2024 年 3 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Dorothy A.、Darling

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Holy experience was horrible. Everything in our room was dirty. Nasty couldn’t take a bath because the bedroom was dirty. Half of the light fixtures. Didn’t work in the room like the froze today. Heat was not working the more we turned it up the cold you got. Took money off my debit card for unnecessary stuff didn’t on the agreement as priced on Expedia recommend.
2024 年 3 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

A S M Touhidul

気になった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 (非常に良い)

Ata

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Truthful
Comfortable
2024 年 2 月に 2 泊滞在
DPからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Tikina、Douglasville

2024 年 2 月に 2 泊滞在
DPからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 (不満)

Sandy

ペット同伴の旅行, 家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Our room was dusty. The guy checking in was rude as I walked in I had to tell him that I was checking in. The door didn’t lock with the dead bolt.
2024 年 2 月に 1 泊滞在
Dpからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 (非常に良い)

Susan

2024 年 1 月に 1 泊滞在
Dpからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 (不満)

Chance

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Unprofessional facility in st.louis
My name is Chance Roberts we recently got a room from January 19 to the 21st and when I went to complain about the roaches the reception guy was asleep in the couch in the lobby and when I woke him up he had an attitude and when I showed him pictures he said “what do you want me to do about it” then proceeded to say if I brought a plate of breakfast to my room I’d be charged the 100 fee. They also walked in our room when I had the do not disturb sign on the door. The men downstairs at the desk didn’t do anything to help with roaches and talked to me like I was a nobody
2024 年 1 月に 2 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Jadin

小さなお子様連れの家族旅行
It was half clean… the bed and floor were clean , but had hair throughout the bathroom, the tub had quite a bit of build up, and it appeared as if the bottom of the toilet hadn’t been cleaned in a while. Also… as soon as we turned the lights out to go to sleep, roaches started crawling out..
2024 年 1 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Catrina

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fridge didnt work. Lightswitch shocked you . Light switch covers missing.
2024 年 1 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Kyle

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Emily

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst 1st family vacation stay
The room was smaller then what was in the pictures, the rating on hotels.com is way off compared to google. Pets are not allowed though it says they allow on their website and hotels.com. The quality of the beds were terrible, some had large brown stains, the pullout bed from couch had no sheets and one of the beds we had was broken so it sunken in on one side. We found a large roach in our room and they did nothing for it. Also had to fight teeth and nails to use the pool and was told by the hotel staff to do the f*ck we want after telling them we are giving them a bad review for how they treated us. Staff was not friendly. We have their behaviour on video! The elevator was heavily outdated and some of the buttons were not operational. The carpet in hallways were dirty and tears and holes throughout in some areas. Also found the wrapped condom in the night stand drawer. Tv was outdated, seemed more like a computer monitor. The toilet in our suit was lower than an apartment size, and the sink was outside of the bathroom along with the light for the bathroom. We will NEVER RECCOMEND OR STAY in this brand of hotel again.
2024 年 1 月に 3 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 (良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 (不満)

Randall

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I found a bed bug on the shower curtain plus you look at the ceiling in the bathroom the paint wad peeling off and the floor was dirty in the bathroom.
2024 年 1 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible housekeeping; uncomfortable
Stay away from here at all costs if possible. There are better hotels that are not that much more.The bed had a very deep impression in it and had disgusting stains all over the mattress.There was trash left behind the nightstand that had probably been there for a very long time.The coffee pot had a used coffee pod that had mold growing all over it.The toilet did not flush properly and had brown marks on the sides.The complimentary toiletries were half empty.The housekeeping here is terrible.It is like all they do is come through and replace the towels.I am not even sure if they replace the bedsheets.The internet is terrible too.This place costs way too much for the poor service(really, lackof) that they provide.There was a guest telling the manager that there were a lot of roaches in the hotel.Instead of paying for a proper treatment, they resort to using glue traps behind the TV.I will never stay here again and will advise everyone else to not stay here today.
2023 年 12 月に 5 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Oscar

家族旅行
気になった点 : 施設のコンディションと設備
No había agua caliente y no me dieron una mejor tarifa por tal situacion
2024 年 1 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Sarah

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

DeAsia

良かった点 : スタッフとサービス、設備とサービス
Dpからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

LaTasha

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This place has Roches pretty but dirty very dirty an
2023 年 12 月に 2 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 (非常に良い)

Money

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lot of people say it’s a bad hotel but honestly the breakfast was good the bed felt amazing. Obviously not your 5 star hotel but definitely worth the budget we had
2023 年 12 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Samantha

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
...
2023 年 11 月に 2 泊滞在
DPからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Eric

2023 年 11 月に 1 泊滞在
DPからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 (良い)

Jesse

良かった点 : スタッフとサービス、設備とサービス
Personnel was friendly and informative. It was ordinary and without frills, nice.
2023 年 11 月に 2 泊滞在
Dpからの返信 (投稿日 : 2023 年 12 月 2 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Monica

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I, didn't like the fact they told me my reservation, was cancelled when they wasn't. I, didn't like the fact they put me and my kids, out and only agreed to give me some money back. I'LL, NEVER FO BACK THERE AGAIN AND I, FEEL LIKE SOME OF THE WORKERS WAS RECIST
2023 年 11 月に 3 泊滞在
Dpからの返信 (投稿日 : 2023 年 12 月 2 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Brian

カップルで旅行
気になった点 : 設備とサービス
Bathroom needs updated, breakfast was not like advertised on the website. Refrigerator didn’t work, small tv with poor selection & was lines flashing across the screen when trying to watch it. Understand that it is cheap stay but definitely needs to be updated and be truthful about what they offer. Was clean & quite .
2023 年 11 月に 1 泊滞在
DPからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

RaSheda

出張
2023 年 11 月に 1 泊滞在
DPからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 (非常に良い)

Michael Ray

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Waffles are too die for
Very comfy slept all thru the night. Which is rare for me. Woke up to the best waffles ever
2023 年 11 月に 1 泊滞在
DPからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst stay ever
No one was at the desk. I had to wait 15 mins to see some. They charged my card twice because there machine didnt work correctly. The bathroom was roach infested. the rest of the room had many roach traps. One light didn't work. Cigarette burns on bed sheets. No lights in the pool area i swam in the dark. Next morning i woke up with bug bites throughout my body. No breakfast or coffee was made during the time they listed. These were the amenities that were listed when I choose this hotel. Name of the hotel is called quality hotel. Guess it stands for no quality or poor quality. Never again though
2023 年 10 月に 1 泊滞在
DPからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 (非常に良い)

Emilio

家族旅行
良かった点 : 施設のコンディションと設備
2023 年 10 月に 1 泊滞在
DPからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 (不満)

Darius

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the price, this isn't a horrible deal. There is a feeling that the bare minimum is being met across the board. My TV did not work, the breakfast was deficient in quality and I had a pair of airpods stolen out of my room by what I assume was staff. A 5-star hotel can have a staff member causing trouble, so I don't blame the hotel. The real issue is the lackluster response.
2023 年 10 月に 2 泊滞在
DPからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Jesse

良かった点 : スタッフとサービス
気になった点 : 清潔度
Fine for the price.
This was my first room upon checkin. I was able to change rooms however and the new one was fine.
2023 年 10 月に 1 泊滞在
dpからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 (良い)

Dallas

良かった点 : スタッフとサービス
2023 年 8 月に 1 泊滞在
Dpからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Drason

気になった点 : 施設のコンディションと設備
Worse Than a Third World Hotel
When we checked in there was a sign stating that the elevator was out. When asked if we could have a first floor room we were told no. The stairs we had to take smelled like a Mexican restaurant and were filthy. They also required an additional $100 deposit. I don’t know what they did with it because it wasn’t spent fixing the broken things in the room. When we went inside our room the only two things that worked were the toilet that flushed and the bed was horizontal. There were lights that didn’t work or were burnt out, the fridge was not cold, the tub had stains all over it, the chairs were broken, and the water tasted nasty and had a smell. The blankets on the bed had stains as did the floor. It was red. I am not sure if it was make up or blood. We were so tired that we went to bed almost immediately. I did call about an extra blanket. I was told that he was checking in someone and that he would check. After about a half hour I called and got no answer, so I made do with what we had. That was fine as the air conditioner/heater didn’t work either. Even the fan would not stay on. Bottom line, I have stayed in third world hotels that I would rate above this hotel.
2023 年 10 月に 1 泊滞在
DPからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 (普通)

Carla、Joplin

2023 年 9 月に 1 泊滞在
DPからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The man that checked us in was very nice and polite but the condition of the room was not the greatest. It’s very outdated needs work the room smelled like old dirty carpet. The refrigerator was not working so we couldn’t use it. We saw a bug what it looked like to be a cockroach crawling on a door. The elevator was out of order so you have to use the stairs. You can tell the house keepers try their best in keeping it clean but they can only do so much.
2023 年 9 月に 2 泊滞在
DPからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Eric

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When I checked in the front desk they gave me two different rooms that had not been cleaned. The 3rd room they gave me didn’t have towels or bathing soap. TERRIBLE EXPERIENCE!
2023 年 9 月に 1 泊滞在
DPからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 (非常に不満)

Robin

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Elevator was broken and stair wells were dirty. The pull out bed was disgusting and we all crammed into 2 beds. It is definitely a cheap hotel
2023 年 9 月に 1 泊滞在
Dpからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.