Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Hotel Almirante Cartagena - Colombia

4.5 out of 5
Hotel Almirante Cartagena - Colombia
Avenue San Martín, Calle 6 Esquina, Bocagrande, Cartagena, Bolivar

Reviews

8.2

Very Good

Rating 10 - Excellent. 455 out of 1002 reviews" "
Rating 8 - Good. 302 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 3 nights in Mar 2024
Response from Andrés Herrera Customer Service Supervisor on May 27, 2024
Dear Shawn,We sincerely appreciate your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you had an amazing time and found our hotel to be very clean and our breakfast delicious.Thank you for recommending us. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Lesley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water in shower & bathtub was freezing even with hot water turned to full capacity so called front desk & maintenance man was able to fix issue. There was a mild odor (like mildew) in room but bearable. Room was otherwise clean and took advantage of gym & breakfast daily. Lots of restaurant options around property!
Stayed 3 nights in May 2024

10/10 Excellent

E Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
people friendly
Stayed 5 nights in Apr 2024

8/10 Good

Nicusor

Liked: Cleanliness
Nothing to say , just the fact that I will not get back to this Hotel any time soon!
Stayed 7 nights in Apr 2024

10/10 Excellent

ANA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien solo la piscina no tiene escaleras para personas con desability o problemas de piernas
Stayed 3 nights in Apr 2024
Response from Milenis Gonzalez - Manager services on Apr 24, 2024
Estimada Ana Gracias por su comentario de su reciente estadía. Nos alegra saber que su estancia fue satisfactoria. Agradecemos su sugerencia y trabajaremos en mejorar la accesibilidad.Esperamos recibirlo nuevamente y ofrecerle una experiencia aún mejor.Cordialmente, Milenis Gonzalez Gerente de servicios

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff with a 2 minute walk to the beach. Breakfast was great and changed daily. 30 minutes to the airport and 10 minutes from the walled city on taxi. We rented a ocean view room and highly recommend defiantly worth the money. Only negatives are the water pressure is pretty bad on the floor I stayed on 16th floor and the WiFi was super slow. Would def recommend
Stayed 4 nights in Mar 2024
Response from Milenis Gonzalez - Manager services on Apr 3, 2024
Dear DavidThank you for your comments, your feedback helps us to continually improve our standard of service. We look forward to the opportunity to serve you again and you can enjoy our true standard of service.Best regards, Milenis Gonzalez Service Manager Hotel Almirante Cartagena

10/10 Excellent

CHRISTA, Barnesville

Stayed 1 night in Mar 2024
Response from Milenis Gonzalez - Manager services on Apr 17, 2024
Estimada CHRISTADeseamos expresar nuestro más sincero agradecimiento por habernos brindado una puntuación tan positiva durante su estancia con nosotros. Saber que ha disfrutado de su estadía y nuestros servicios significa mucho para nosotros. Su satisfacción es nuestra principal prioridad y nos llena de alegría saber que hemos cumplido con sus expectativas.Cordialmente, Milenis GonzalezGerente de servicios

10/10 Excellent

Yancin, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel very nice people love it very convenient location
Stayed 3 nights in Mar 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Dear YancinThank you very much for your rating and for choosing us, we hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!Sincerely yours,Milenis GonzalezService Manager

10/10 Excellent

Denise, Flushing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and helpful. Breakfast was great. Location was safe and lots of eating options and supermarket a corner away for purchase of water, alcohol, snacks, and goodies to bring back home.
Stayed 6 nights in Mar 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Dear DeniseThank you very much for your rating and for choosing us, we hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!Sincerely yours,Milenis GonzalezService Manager

6/10 Okay

Marilin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff is friendly. Hotel is a bit dated. We did not get the room until 3, even if available. Lots of people waiting.
Stayed 6 nights in Mar 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Dear MarilimThank you very much for your rating and for choosing us, we hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!Sincerely yours,Milenis GonzalezService Manager

10/10 Excellent

babubhai

Stayed 4 nights in Mar 2024
Response from Milenis Gonzalez - Manager services on Apr 7, 2024
Estimado babubhai Muchas gracias por su puntuación, nos alegra enormemente saber que disfruto de su estancia con nosotros. Nos esforzamos por brindar la mejor experiencia posible a nuestros huéspedes, y sus amables palabras nos motivan a seguir haciéndolo.Cordialmente, Milenis GonzalezGerente de servicios

10/10 Excellent

b

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is nice
Stayed 6 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Apreciado b¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

10/10 Excellent

Wanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They were pleasant and really great. The area is right across from the Hollywood beach and it's safe. Tourist police were always present.
Stayed 7 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Dear WandaThank you very much for your rating and for choosing us, we are very happy to hear that you enjoyed your time with us and that your stay was pleasant. Nothing pleases us more than to hear that our guests feel comfortable and satisfied during their visit.Your satisfaction is our greatest reward and drives us to continue to strive to provide exceptional service and memorable experiences for all of our guests.We sincerely hope to have the pleasure of welcoming you again in the future. Sincerely yours, Milenis Gonzalez Service Manager

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel ! El personal de lo más amable y servicial! Las instalaciones de lo mejor que visto , muy elegante hotel . Perfecta ubicación cerca de restaurantes y tiendas
Stayed 3 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Estimado Luis Muchas gracias por su puntuación y por elegirnos, nos alegra mucho saber que disfrutó de su tiempo con nosotros y que su estancia fue placentera. Nada nos complace más que escuchar que nuestros huéspedes se sienten cómodos y satisfechos durante su visita.Su satisfacción es nuestra mayor recompensa y nos impulsa a seguir esforzándonos para ofrecer un servicio excepcional y experiencias memorables a todos nuestros huéspedes.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en el futuro. Cordialmente, Milenis González Gerente de servicios

8/10 Good

SHIRLEY CAROLINA

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Apreciada Shirley¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

6/10 Okay

ROSA, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Construction
Stayed 2 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Dear RosaWe greatly value your constructive comments on areas where we could improve, we will discuss them with our management team to identify areas of improvement and take steps to address these points. We would love the opportunity to serve you again in the future and provide you with an even more satisfying experience.Warm regards, Milenis Gonzalez Service Manager

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in a great location!
Stayed 3 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Dear WilliamThank you very much for your rating and for choosing us, we hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!Sincerely yours,Milenis GonzalezService Manager

10/10 Excellent

linda l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is excellent, the staff was friendly and helpful, the breakfast was included in our package and was very good with lots of variety to choose from, beautiful interior, will definitely return again
Stayed 10 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Dear LindaThere is nothing more pleasing to us than to hear that our guests feel comfortable and satisfied during their visit. Nothing pleases us more than to hear that our guests feel comfortable and satisfied during their visit.Your satisfaction is our greatest reward and drives us to continue to strive to provide exceptional service and memorable experiences for all of our guests.We sincerely hope to have the pleasure of welcoming you again in the future. Sincerely yours, Milenis Gonzalez Service Manager

10/10 Excellent

Jean-Pierre

Traveled with group
Liked: Cleanliness, staff & service, amenities
Not really a 5 star hotel. Area around the hotel could use more security. More police. Don’t bother going to the beach- you’ll be swarmed by every local there trying to make a quick buck. I say to everyone order Ubers not yellow cabs. And have them pull right into the hotels front lobby. The food is pretty mid. Friendly staff at least. Attentive. Don’t think I’ll stay here again.
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Dear Jean-PierreWe greatly value your constructive comments on areas where we could improve, we will discuss them with our management team to identify areas of improvement and take steps to address these points. We would love the opportunity to serve you again in the future and provide you with an even more satisfying experience.Warm regards, Milenis Gonzalez Service Manager

6/10 Okay

Marisol

Stayed 3 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Apreciada Marisol¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

6/10 Okay

Ilshat

Liked: Cleanliness
3* hotel
Stayed 3 nights in Feb 2024
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
Thank you, Ilshat, for your review of Hotel Almirante Cartagena. We hope you had a pleasant stay and look forward to welcoming you back in the future.

6/10 Okay

Monica, Centreville

Traveled with family
Disliked: Amenities
I requested the upgrade! They said they didn’t have a better room. Then the room i was getting was connected to another and I didn’t want. Then, i was offered another room better but I was supposed to pay extra. And I reminded them I have the right to an upgrade. The lady left to talk to someone and finally came and told me I was getting the upgraded because they checked my status with Expedia. The room was bigger but I requested an iron and ironing board and they didn’t have one. I got the iron. The breakfast was terrible food.
Stayed 3 nights in Jan 2024
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
Dear Monica We sincerely regret to hear about the inconveniences you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, we would like to offer our sincerest apologies for any inconvenience you experienced during your stay with us. We value your comments and will use this feedback to implement necessary improvements and ensure a more satisfying experience for all of our guests in the future.Yours sincerely,Milenis Gonzalez Service Manager

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Great location
Stayed 2 nights in Jan 2024
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
Dear Rafael We sincerely appreciate your kind words about our hotel and its location. We are pleased to know that you enjoyed your stay with us and that our location was to your liking.Your satisfaction is our top priority, and we are delighted that your experience was positive. We look forward to having the pleasure of welcoming you back in the future and providing you with another exceptional stay.Sincerely,Milenis GonzalezService Manager

10/10 Excellent

Jose T

Liked: Cleanliness, staff & service, property conditions & facilities
All was cool
Stayed 5 nights in Jan 2024
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 Excellent

Carlos, Miami

Stayed 2 nights in Jan 2024
Response from Milenis Gonzalez - Manager services on Mar 31, 2024
Apreciado Carlos¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

8/10 Good

Douglas, Campbell River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool deck was nice. Pool wasn’t properly sanitized after someone threw up in pool and no one in pool was asked to get out. Staff were very pleasant. Dj at pool was ridiculously loud.
Stayed 8 nights in Jan 2024
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
Dear DouglasWe sincerely appreciate your comments regarding your recent stay at our hotel. We are very sorry to hear that your experience did not meet your expectations and that you found several aspects unsatisfactory during your time with us.We would like to thank you for sharing your comments with us, as they help us identify areas of improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback and look forward to the opportunity to make up for this negative experience in the future.Yours sincerely,Milenis Gonzalez Service Manager

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

8/10 Good

Gordon

Stayed 9 nights in Jan 2024
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 Excellent

Surendra

Stayed 4 nights in Dec 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

8/10 Good

Carlos, Toronto

Liked: Cleanliness, staff & service
I had a good experience, my only suggestion they need to upgrade rooms and bathrooms including furnitures, TVs and appliances. I recommend this hotel and friendly staff and always willing to assist you.
Stayed 14 nights in Dec 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
Dear Carlos We would like to thank you for sharing your comments with us, as they help us identify areas of improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback.Yours sincerely,Milenis Gonzalez Service Manager

10/10 Excellent

Priscilla

Liked: Amenities
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 Excellent

Gordon

Stayed 12 nights in Dec 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

4/10 Poor

Mauricio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel looks nice from the outside but our room had mold in it and blood like stains in different spots. The shower head is not rain fall like, water coming out of a water bottle is faster. Everytime you come out of the hotel there’s people bugging you about tours and attractions. Other than that, staff was very nice and friendly.
Stayed 4 nights in Dec 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
Dear Mauricio We sincerely appreciate your comments regarding your recent stay at our hotel. We are very sorry to hear that your experience did not meet your expectations and that you found several aspects unsatisfactory during your time with us.We would like to thank you for sharing your comments with us, as they help us identify areas of improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback and look forward to the opportunity to make up for this negative experience in the future.Yours sincerely,Milenis Gonzalez Service Manager

8/10 Good

LUIS FELIPE

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

6/10 Okay

Paul

Traveled with family
Disliked: Property conditions & facilities
close to beach coffee available for early risers - rooms in poor repair - very noisy because of open plan, music and noise from elevators, etc. - in Bocagrande you must get used to very persistent vendors and street people - this hotel should not be rated five stars. It is not even close.
Stayed 3 nights in Dec 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
Dear PaulWe sincerely appreciate your comments regarding your recent stay at our hotel. We are very sorry to hear that your experience did not meet your expectations and that you found several aspects unsatisfactory during your time with us.We would like to thank you for sharing your comments with us, as they help us identify areas of improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback and look forward to the opportunity to make up for this negative experience in the future.Yours sincerely,Milenis Gonzalez Service Manager

2/10 Terrible

Vishwanath

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst experience at any hotel I have stayed at. If there was an option for a zero star I would select it without hesitation. The front desk staff are rude, do not care about their customers and fail miserably at making an effort to turn a negative experience into a positive one. Thank you Kevin and Eric for making a mockery of our hotel check-in experience on Nov. 27. Almirante Cartagena has failed to deliver proper customer service to their client. Front desk staff made us waited over an hour to sort out our room check in while making a mockery of the situation. While waiting, the staff did not make an attempt to offer us a glass of water or coffee while waiting. After further escalation, a room became available, the worst room and poorest condition. No one would have wanted to take their shoe off and lay on the beds in the room that was provided. There was dirt on the furniture, hair on the bedding, blood stains on the floor, a complete disappointment to anyone starting their vacation. We managed to get a room by 9 A.M. and were told by the front desk staff, though they knew we traveled all night, that we cannot have breakfast as our reservation doesn't take effect until the following day. I would not wish this experience on my worst enemy.
Stayed 5 nights in Nov 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
Dear VishwanathWe are deeply sorry to hear about your unsatisfactory experience during your recent stay at our hotel. We would like to offer our sincerest apologies for any inconvenience you experienced, we are reviewing our procedures to ensure that all our guests receive the attention and service they deserve at all stages of their stay.We would like to thank you for sharing your comments with us, as they help us identify areas for improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback and look forward to the opportunity to make up for this negative experience in the future.Yours sincerely,Milenis Gonzalez Service Manager

10/10 Excellent

Surendra

Stayed 1 night in Dec 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 Excellent

Joao, Astoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is a well maintained older 5-star hotel. There are many onsite services that you can indulge here without stepping off the property. I really enjoyed the pool area that overlooked the beach and didn't have to put up with the constant hawkers that try to sell you something while on the sand. The hotel's gym and fitness areas are also pretty good for a hotel's gym. The lobby and main floor/entrance areas are quite opulent and during my time there the staff were setting up a nice Christmas decor. The staff here are very friendly and helpful. My only criticism, which didn't really affect my stay, is that the rooms, while clean and well maintained are a little bit out of date as far as style and could use a refresh. I would stay here again If I was in the BocaGrande area of Cartegena. It is a good value for the price considering all the amenities and level of service that can be had there.
Stayed 9 nights in Nov 2023

10/10 Excellent

WILLIAM, ASHBURN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Nov 2023

10/10 Excellent

Victor

Stayed 3 nights in Nov 2023
Response from Milenis Gonzalez - Manager services on Feb 7, 2024
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

6/10 Okay

Anibal

Liked: Cleanliness, amenities, property conditions & facilities
It’s pretty good but since my girlfriend was staying with me they would always question her whenever she would leave the hotel and upon returning the security staff needs to be better trained because there was always a problem whenever she would enter the bldg alone
Stayed 7 nights in Sep 2023

6/10 Okay

Anibal

Stayed 1 night in Sep 2023

2/10 Terrible

Scott

Disliked: Staff & service
Don’t go here. Staff are rude. Inhospitable. Unkind.
Stayed 4 nights in Sep 2023

10/10 Excellent

GISELLE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, good location, many amenities, very good breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

Luis

Stayed 4 nights in Aug 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at the hotel and the service is excellent.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
The room was clean, beautiful and spacious. Perhaps the best part was the service from the staff. They are extremely friendly and willing to do anything to make your experience the best it can be. Will definitely return
Stayed 3 nights in Aug 2023

10/10 Excellent

AMIRA ISABEL DE LA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this Hotel. The beach is across the street, the pool is great, with food service everyday. The saunas were amazing. You also have restaurants in front of the Hotel, with huge grocery stores a block away. You have a mini tourist mart that offers great buys. And I loved that you can exchange your dollars to Colombian pesos everyday that I was there. Excellent stay!!!
Stayed 5 nights in Jul 2023
Response from Milenis Gonzalez Hotel Service Manager on Aug 6, 2023
Thank you, Amira Isabel De La. We appreciate your kind review of Hotel Almirante Cartagena. We are glad to hear that you enjoyed the beach, pool, saunas, and nearby restaurants and grocery stores. We are delighted that you had an excellent stay and hope to welcome you back in the future. Thank you for choosing Hotel Almirante Cartagena.kind regardsMilenis GonzalezService Manager