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Reviews of Amarla Boutique Hotel Cartagena

3.5 out of 5
Amarla Boutique Hotel Cartagena
Calle 35 4 - 29, Centro Historico, Cartagena, Bolivar

Reviews

9.4

Exceptional

Rating 10 - Excellent. 32 out of 36 reviews" "
Rating 8 - Good. 0 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

loressa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, asethically pleasing, lots of character. The bed is really soft. Had lots of fun at the pool.
Stayed 1 night in May 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, a colonial sanctuary
It is a small, beautiful, colonial property with wonderful staff (front desk, doormen, cleaners, waiters). Everyone went out of their way to make me feel welcome and safe. The bfast was very good, the coffee strong (a french press, no espresso), and the restaurant has a good ceviche. I worked on my laptop in the courtyard one afternoon and it was amazingly peaceful and productive. The actual room, however, could be improved. The shower temperature was lukewarm to cool (which given the temps outside might be a relief to most), the wash basin hardware is unsightly and should be replaced, and real bathrobes and slippers would be a nice touch (the silky Asian robes might suit some, but gave the wrong vibe, personally). The rooms have a large TV with cable and streaming capacity, and a really great cooling system. It was a great relief. But...maybe because it worked so well, I would have preferred more than the sparse bedding provided. Some high-grade sheets and thin comforter would go a long way. I appreciated that the hotel is wonderfully located, in the thick of it, but still is quiet and serene once you cross threshold; it was a sanctuary. Some historic information and recommended walking itineraries at the ready would be a great idea.
Stayed 3 nights in Dec 2023

10/10 Excellent

Francine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quiet room in center and great food and service
Stayed 2 nights in Aug 2023

10/10 Excellent

Manni

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

SIM

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

SIM

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST AMAZING!
The best hotel ever! we decided to celebrate our wedding in Amarla and stayed with our families for 10 days. it was just FABULOUS! The service was incredible, nice and super helpful people. The hotel is gorgeous, the breakfast are fantastic! can't wait to go back!
Stayed 3 nights in Feb 2023

10/10 Excellent

Jessica

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was a beautiful hotel and the staff was so helpful and kind! We enjoyed our stay so much! From the beautiful lobby, great food, lovely room, & beautiful rooftop area with pool!! This is a beautiful place & we would highly recommend!!!
Stayed 5 nights in Feb 2023

10/10 Excellent

camille

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
There are not enough positive words to describe this magnificent hotel. The rooms are beautiful and the staff is beyond friendly and professional. I was extremely impressed! Thank you for making my trip perfect!
Bedroom
Living room with high ceilings
Living room
Bathroom
Stayed 4 nights in Feb 2023

10/10 Excellent

Brenda

Stayed 3 nights in Feb 2023

10/10 Excellent

Amanda

Stayed 3 nights in Jan 2023
Response from Dear Amanda & John on Feb 5, 2023
Dear Amanda & JohnThank you for choosing us and letting us be part of your experience in Cartagena, we hope you enjoyed your stay and we hope to have you here again!Best regards!

10/10 Excellent

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve travelled extensively, and this hotel is perfection. An oasis is the bustle of Cartagena. It feels like the hotel is your private luxury home. It’s honestly a preferable option than an Airbnb. The hotel is blessed with kind, attentive and expert staff. Superb Colombian breakfasts served poolside daily, many beautiful quiet nooks to relax and read. Would highly recommend to anyone new (or not!) to Cartagena.

10/10 Excellent

LILIANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing, the room has beautiful and unique decor and exceeded my expectations. We had the most delicious breakfast, our server Veronica was excellent. The location is the best , within two blocks you can find the best restaurants .

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, you feel like home
Stayed 3 nights in Nov 2022

4/10 Poor

Camila

Traveled with partner
Liked: Cleanliness, amenities
We visited this hotel for 4 days, 3 of those days we couldnt sleep because of early morning drilling sounds, people working in the rooftop and noise of guests/staff around the room (you can hear everything). Also the last night (day 4) there was NO WATER or ELECTRICITY from 7 am until we left the hotel at 2:30 pm. (We had to pick up our stuff in the dark with a lantern that they gave us) Also there was a leak in the bathroom ceiling that filled the floor with rainwater. Never coming back again.

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool was closed the entire stay and the restaurant no longer existed. Other than that it was fine
Stayed 3 nights in Oct 2022

10/10 Excellent

Maida

Stayed 2 nights in Oct 2022

10/10 Excellent

Yvette, kermit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. The staff was really nice and available to answer any question.
Stayed 3 nights in Oct 2022

6/10 Okay

Freddy

Liked: Staff & service
Disliked: Cleanliness, room comfort
Lindo hotel, buena atención del Personal pero cuartos no les sirve el aire, no sirve el agua caliente, los baños están sucios, se fue el agua…lastima, ha podido ser mucho mejor
Stayed 1 night in Oct 2022

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Cartagena
Such an amazing hotel. The location is amazing and the service was great. The bed also was super comfortable and the whole hotel is so chic and stylish. Quiet and private rooftop pool and the food they had there was some of the best we had in Colombia (try the ceviche!) The included breakfast is also fantastic. One of my favourite hotels of all time!! We will definitely stay with Amarla again when we are back
Stayed 3 nights in Aug 2022

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous gem the Amarla turned out to be!!! The lobby area is gorgeous and serene. The rooftop offers a gorgeous view, nice sized pool, plentiful seating and eating areas and an herbal garden! The room was comfy for two. Beds and linens were soft. The made-to-order breakfast, which was included, was delicious and fresh! The location is perfect for sightseeing, shopping and evening strolls to many wonderful restaurants. I would love to come back and stay here again and again.
Stayed 1 night in Jun 2022
Response from Anne on Jul 5, 2022
Dear Anne: Thank you for your comments, they mean a lot to us, it has been a pleasure to have you at home and we hope to see you again. Best Regards, Maru MANAGER

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous and the suite was the most beautiful place I’ve ever slept in! And the softest beds, we all slept like babies! Breakfast was phenomenal and the staff was gracious and attentive. I highly recommend Amarla to anyone visiting Cartagena.
Stayed 3 nights in Jun 2022
Response from Amarla on Jun 23, 2022
Dear Abigail, Thank you very much for your valuable comments, it has been a pleasure for us to have you at home, we hope to see you again, we wish you a happy return home! Best Regards, The whole Amarla team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of all worlds
I ended up staying here last minute when I got to Cartagena. I was in another hotel that was beautiful but too loud at night. Amarla was the perfect combo of being central but quiet, affordable, clean, and beautiful. It is small so there isn’t a ton of people - good for COVID. Breakfast was delicious, staff was accommodating, and pillow top bed was one of the best I’ve ever had. And I have stayed many places with luxury. I extended my stay to stay in the hotel an extra night because it was so good!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2021
Response from Ruby on Mar 24, 2021
It would be a pleasure to greet you at Amarla once again, Kind Regards,

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property—well kept, super amenities & attentive staff. Ruby at the front desk was amazing! It felt like we were staying in our home and the staff looked out for us 24/7. The view from rooftop is a 10. Food prepared there for us was also very good. I highly recommend it and would definitely stay there again.
Stayed 2 nights in May 2019
Response from Ruby on Jun 1, 2019
Thank you for your kind words. It would be a pleasure to greet you at Amarla once again, Kind Regards, Ruby

10/10 Excellent

Natalie

Hotel is centrally located in the old city, within walking distance to everything. Staff was helpful and friendly - even prior to our arrival they helped with all our restaurant reservations. The hotel is very tastefully decorated - the photos don’t do it justice. We stayed in the duplex suite and loved the room - though strangely enough the hotel housekeeping used part of the living room in our suite for their storage and would come in whilst we were in the room to access their things. Which was a little odd and could have been intrusive to some, but we didn’t mind. The kitchen is currently under reconstruction so breakfast has to be pre-ordered and made in a neighbouring kitchen. This sometimes meant delays in getting our breakfast but the staff was very apologetic and it really wasn’t their fault. Overall we had a great time at the hotel and would highly recommend it.
Stayed 4 nights in Nov 2018
Response from Francisco Pérez on Dec 3, 2018
Dear Mrs. Choo Thanks for your comments It was a pleasure to receive you at the hotel Amarla, your comments help us to improve our service; we hope you come back soon Kind regards

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mansion-like Property With Personal Attentive Care
We had an absolutely wonderful stay, this is a small boutique hotel with only 6 rooms, a gorgeous lobby with open air atriums, restoration hardware style furnishings mixed with local Colombian art. The staff is attentive to each and every detail, breakfast is made to order by a wonderful kitchen crew (try the local options, you won't regret it). Ed the General Manager goes above and beyond to arrange anything you need, cars, tours, etc or just point out spots on the map. We were there on Colombian Independence Day and Gay Pride, so needless to say the city was filled with visitors and getting into restaurants was impossible on FRI/SAT nights, but Ed & Francisco made phone calls and even personally walked us to restaurants, speaking to the managers to ensure we got a table. First class service. There's also a wonderful rooftop pool with plenty of lounging spaces. We will DEF be recommending this to friends and look forward to a return in the future.
Stayed 4 nights in Jul 2018
Response from Host on Aug 9, 2018
Dear William Michael Thanks for taking your time to leave your reviews It was a pleasure for us to have you here at Hotel Agua, and we want you to know, this is your house always you come here to Cartagena Greetings from the staff Have a nice night Cheers Francisco

10/10 Excellent

JOSE MANUEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó la estancia en verdad solucionaron todo son muy buenas personas y el lugar increíble.
Stayed 2 nights in Mar 2024

10/10 Excellent

Estefania

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es hermoso, súper recomendable
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Déclassé dans un autre établissement complètement impersonnel et moins onéreux. Où est passée la différence de prix ?
Stayed 9 nights in Dec 2019

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE !!
Excelente Hotel. Excelente ubicación. Excelente Servicio. Excelente TODO!!!!
Stayed 4 nights in Nov 2018
Response from Francisco Pérez on Dec 5, 2018
Buenas tardes Apreciado Sr. Ocampo Fue un placer haberlos tenido la oportunidad de tenerlos en Hotel Amarla, agradecemos sus comentarios y esperamos poder tener la oportunidad de servirles en una próxima oportunidad Cordial saludo

10/10 Excellent

lucia, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precioso hotel, personal muy amable y servicial.
Muy buen situado, el trato es exquisito, el desayuno muy rico y las habitaciones muy cómodas y con encanto. Muy recomendable
Stayed 3 nights in Aug 2018
Response from Host on Aug 17, 2018
Respetada Sra. Lucia Gracias por sus comentarios, estos nos hacen que sigamos trabajando duro para que todos nuestros huéspedes estén mucho mas satisfechos con nuestros servicios y quieran regresar. Esta siempre será su casa Feliz tarde Francisco Pérez

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendable!!
Espectacular casona antigua convertida en un elegantísimo hotel con tan solo 7 habitaciones. Impecable estado, muy bien gusto en todos los detalles. Exquisita comida, y una atención totalmente personalizada. Quiero destacar lo bien que nos hicieron sentir y el placer que fue pasar unos días ahí.
Stayed 3 nights in Aug 2018
Response from Host on Aug 11, 2018
Respetada Sra. Josefina Gracias por tomarse el tiempo para realizar sus comentarios. Fue un placer tenerla en Hotel Agua y le ratificamos que esta es su casa para cuando desee volver a Cartagena. Muchos saludos de todo el equipo. Feliz noche Francisco