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Reviews of Crystalbrook Bailey

5 out of 5
Crystalbrook Bailey
163 Abbott Street, Cairns, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 314 out of 472 reviews" "
Rating 8 - Good. 105 out of 472 reviews" "
Rating 6 - Okay. 29 out of 472 reviews" "
Rating 4 - Poor. 18 out of 472 reviews" "
Rating 2 - Terrible. 6 out of 472 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Traveled with family
Liked: Property conditions & facilities
The staff and location was amazing. They went above and beyond to make our stay wonderful. I highly recommend
Stayed 2 nights in May 2024
Response from Team Bailey on May 25, 2024
Hi Kim,We appreciate your time for writing this lovely review.We do our utmost best to accommodate all wishes and are happy to hear you had a wonderful stay with us :)Warm regards,Team Bailey

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Front desk was beyond helpful, they stored our bags while we spent a night on the Great Barrier Reef
Stayed 1 night in May 2024
Response from Team Bailey on May 25, 2024
Hi Kim,Thank you for your lovely review!We are more than happy to assist wherever we can and are glad to hear you were able to explore the Great Barrier Reef.Warm regards,Team Bailey

10/10 Excellent

MAKELETA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and super close to most restaurants being a street away from the Esplanade.
Stayed 1 night in Apr 2024
Response from The Bailey Team on Apr 29, 2024
Wonderful to hear you had a fantastic stay with us. We hope to see you again soon!

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely apartment with a washer and dryer. Perfect
Stayed 1 night in Apr 2024
Response from Team Bailey on Apr 13, 2024
Hi Jerrold,Thank you for your positive review. Our self-contained apartments are indeed conveniently fitted with everything you need. We are happy to read that you enjoyed your stay at Bailey and are looking forward to welcoming you back in the future!Warm regards,Team Bailey

10/10 Excellent

Bryan T

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is in the center of everything. We were there to scuba dive and it is an easy 10 minute or so walk to the pier. The shops and restaurants are all within 5 minutes or so. The property itself is beautiful, clean, and quiet. We would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from The Bailey Team on Apr 1, 2024
Good morning Brian, thank you so much for your wonderful review. We cannot wait to welcoming you back to Bailey!

2/10 Terrible

Aaron

Disliked: Property conditions & facilities
Mold mold MOLD!!! Run far and fast and spend your hard earned money elsewhere. There is a serious mold and must issue at this hotel. This hotel needs to invest in capital infrastructure that regulates the humidity through the building. I was shown 4 rooms after checkin in to 7th floor. I observed visible leaks through the ventilation system and water pooling on the floor under HVAC systems. There is a strong smell of urine in the corridors and room extremely damp and musty. We moved up to 12th floor which wasn’t as strong but still musty. Hotel kept saying it was because of the rain but hotels in South America regulate their humidity better than this hotel. Big health concern if you stay in this hotel. Stay clear!!
Stayed 1 night in Mar 2024
Response from The Bailey Team on Mar 30, 2024
Dear Aaron, thank you for taking the time to review your recent stay with us. We are sorry to hear that we did not meet your expectations and that you experienced issues with a damp smell in the hallway and in the rooms you have been shown. Your feedback will be reviewed in detail with our management team and it will assist us in continuous improvement.Kind regards,

10/10 Excellent

Edissa

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from The Bailey Team on Mar 18, 2024
Thank you for your great fedback!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Fun hotel in a great location. Staff is very nice and helpful.
Stayed 2 nights in Mar 2024
Response from The Bailey Team on Mar 18, 2024
We are delighted to understand that you had a great stay, enjoyed our ideal location and that our team members assisted.We hope to see you again very soon!

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Camilla on Mar 15, 2024
Hi Matheus,We are happy that you enjoy your stay with us.Looking forward to seeing you again.Best regards,Crystalbrook Bailey Team

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when visiting Cairns and heading to the Great Barrier Reef, would highly recommend
Stayed 2 nights in Mar 2024
Response from Camilla on Mar 15, 2024
Hi Douglas,We are happy that you enjoy your stay with us.Looking forward to seeing you again.Best regards,Crystalbrook Bailey Team

10/10 Excellent

Sarah, Carlsbad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Heloful front desk.
Stayed 1 night in Mar 2024
Response from The Bailey Team on Mar 9, 2024
Thank you for your great review.

10/10 Excellent

Sarosh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, convenient and comfy
Stayed 1 night in Mar 2024
Response from The Bailey Team on Mar 8, 2024
Thank you for your great review!

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I've stayed at Bailey, and the first since the pandemic. I am impressed with the condition of the room, it is not showing the signs of age which is a credit to the housekeeping and engineering staff. The public areas are a little more worn - the pool area could do with new furniture - and public areas could pay attention to the lobby as there was a bit of bird poo on the walls and grotty floor in the lifts. But the hotel is in an excellent location, walking distance to everything and especially close to restaurants and cafes at mealtime. The rooms are comfortable, cool and quiet and I loved sitting in the armchair beside the wide floor-to-ceiling window looking at the view across Cairns to the mountains surrounding the city. Would definitely stay here agin.
Stayed 3 nights in Mar 2024
Response from The Bailey Team on Mar 8, 2024
Dear Sarah, thank you for taking the time to review your recent stay with us. We are pleased you came back and enjoyed your stay. We look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Dirmali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above
Stayed 3 nights in Feb 2024
Response from The Bailey Team on Feb 22, 2024
Thank you for your great review!

10/10 Excellent

glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip before travelling Cambodia
The room I booked was not quite ready when I was checking in just before 2pm. I had just worked five nights straight. Finishing that morning. Very sleep deprived so the staff upgraded my room. Very grateful for their generosity. Excellent location. Central to all amenities. Room was clean and fresh.
Stayed 1 night in Feb 2024
Response from The Bailey Team on Feb 16, 2024
We are pleased to hear that you enjoyed your stay with us! See you again soon!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Bailey Team on Feb 14, 2024
Thank you for taking the time to review your recent stay with us!

10/10 Excellent

Litsa

Stayed 2 nights in Jan 2024
Response from The Bailey Team on Mar 22, 2024
Thank you for your great review!

8/10 Good

Sharon

Fabulous location
Loved the location and the room! Artworks are great throughout and the restaurant was amazing too
Stayed 1 night in Jan 2024
Response from The Bailey Team on Jan 29, 2024
Dear Sharon, thank you for your great review. We are pleased you had a wonderful time.

10/10 Excellent

Radu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and people. We enjoyed the activities around. One small complaint. Due to the humidity probably, the room had a musty smell.
Stayed 2 nights in Jan 2024
Response from The Bailey Team on Jan 20, 2024
Dear Radu, thank you for your great review! We are pleased you had a wonderful stay with us!

8/10 Good

Maebh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, let down at breakfast.
Hotel was fantastic but only let down was breakfast. Not many options at the buffet. Stale scrambled egg, sausages left out for ages..and it wasn't cheap. Would stay again 100% but will be eating breakfast elsewhere. Gym also needs some free weights. Staff were lovely.
Stayed 1 night in Jan 2024
Response from The Bailey Team on Jan 13, 2024
Dear Maebh, thank you for taking the time to review your recent stay with us. Wonderful to hear you overall enjoyed your stay and will come back in the near future.Kind regards,

4/10 Poor

Julia

Traveled with partner
Liked: Cleanliness
The Good: - Nice and clean rooms with enough space. - Friendly receptionist and easy late check-out. - Safe and cheap parking (12 AUS). - Great location next to the Esplanade with walking distance to restaurants and attractions. The Bad: - Breakfast menu absolutely not adequate for a five star hotel (more like a two star version) with mostly unhealthy options. - Restaurant staff at the dinner restaurant was very unfriendly and not well trained e.g. one of my dishes was not available anymore and without asking they just served something different, the manager made it very clear that there is no priority to hotel guests in terms of reservations and also that our attire was not adequate for the restaurant as my boyfriend was wearing a hat. PS: Please also check the wine as mine was bad and made me feel very unwell after drinking a few sips.
Stayed 1 night in Jan 2024
Response from The Bailey Team on Jan 8, 2024
Dear Julia, thank you for taking the time to review your recent stay with us. Wonderful to hear you enjoyed our rooms and that our staff assisted wherever possible. Our apologies that we have not met your expectations regarding the breakfast and dinner at CC's Bar & Grill. Your feedback will be shared with our management team for review and continuous improvement. We hope to welcoming you back in the near future.Kind regards,

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 4 nights in Dec 2023
Response from The Bailey Team on Jan 8, 2024
We are pleased you had a great time with us, Calvin. Thank you for your great review!

4/10 Poor

Venessa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is really lovely however, our room was damp and very smelly.
Stayed 1 night in Dec 2023
Response from The Bailey Team on Jan 6, 2024
Dear Vanessa, we are terribly sorry to hear about the issue you encountered with your room. Your comfort is incredibly important to us and we are sad to hear that your experience fell short due to dampness and odor. Please accept our sincerest apologies. We will investigate the room you have stayed in to ensure the matter is resolved.We are pleased to hear though you enjoyed our beautiful property and look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from The Bailey Team on Jan 19, 2024
Thank you for your great review!

10/10 Excellent

Tsz Chiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we live for 7 nights wifi network is the best around these area hotel room bar provided tea and coffee also very good location convenient to port/centre too
Stayed 7 nights in Dec 2023
Response from The Bailey Team on Dec 25, 2023
Thank you for your great review!

10/10 Excellent

Marzena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was so cozy and clean Comfortable great design
Stayed 1 night in Dec 2023
Response from The Bailey Team on Dec 9, 2023
We are delighted to hear that you had a great stay!

8/10 Good

Yeon Jin

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
What a great lobby
What a great lobby, loved the high ceiling with tropical theme. Comfortable Twin queen beds with modern gadgets available. Only thing i was concerned was air filter in the room that was full of dust, so didn't work at all, must be regularly cleaned.
Stayed 2 nights in Dec 2023
Response from Layla on Dec 9, 2023
Thank you for your feedback Yeon. It is great to hear you enjoyed your time with us! We apologise for the dusty air filter, we will be sure to bring this up with the our team. Hopefully we will see you again in the future:)

6/10 Okay

Hyun Joo

Business traveler
Liked: Cleanliness
Bad sleep & bad breakfast
Lights in the closet - could not turn it off and lights came through the closet door - struggled to sleep because of the light to the bed. Then Breakfast - real disappoint, not much choices but even the ones were all dried up and hard to get the new refill. I like this hotel because it is clean and new but don;t think I will stay here again.
Stayed 1 night in Nov 2023
Response from The Bailey Team on Dec 6, 2023
Dear Hyun Joo, thank you for your review. The lights in the closet turn off by sliding the black door in front of the coffee machine. Our reception team is available 24/7 as well and we would have happily assisted. We are sorry to hear that we did not meet your expectations regarding our breakfast.Thank you for your comments.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great thank u
Stayed 1 night in Nov 2023
Response from The Bailey Team on Dec 5, 2023
Thank you for your review, we are pleased to hear you had a great time!

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.
Stayed 3 nights in Nov 2023
Response from The Bailey Team on Nov 29, 2023
Thank you for your great review!

10/10 Excellent

Hannah

Stayed 1 night in Nov 2023
Response from The Bailey Team on Dec 15, 2023
Thank you for your great review!

10/10 Excellent

Frank

Liked: Cleanliness, amenities
Staff were very help especially on arrival and departure
Stayed 1 night in Nov 2023
Response from The Bailey Team on Nov 27, 2023
We are pleased to hear that our staff assisted in every possible way. We look forward to welcoming you back very soon.

10/10 Excellent

Lisa

Excellent
We had a short stay in November and I highly recommend this hotel. Excellent service and the rooms are fabulous.
Stayed 2 nights in Nov 2023
Response from The Bailey Team on Nov 18, 2023
Thank you for your kind words and review, Lisa! We hope to welcome you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from The Bailey Team on Nov 16, 2023
Thank you so much Daniel! We hope to welcome you back soon

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and has everything you need
Stayed 5 nights in Nov 2023
Response from The Bailey Team on Nov 16, 2023
Thank you for your lovely comments and we hope to see you again soon!

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property condition , staff , location and service are all 10s
Stayed 3 nights in Nov 2023
Response from The Bailey Team on Nov 16, 2023
Thank you so much for your kind words!

4/10 Poor

Margaret

Disliked: Property conditions & facilities
Our room was musty and mould on sealing. We got another room but wasn't any better. Think air conditioner needs a good clen
Stayed 2 nights in Nov 2023
Response from The Bailey Team on Nov 11, 2023
Dear Margaret, thank you for your review. We apologise for the inconvenience about the odor the room. We will review this with our management team. Kind regards

10/10 Excellent

Graham

Stayed 1 night in Nov 2023
Response from The Bailey Team on Nov 27, 2023
Thank you for your great review!

10/10 Excellent

Mary, Austin

Stayed 1 night in Oct 2023
Response from The Bailey Team on Nov 27, 2023
Thank you for your review!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 6 nights in Oct 2023
Response from The Bailey Team on Nov 3, 2023
Thank you for your great review!

10/10 Excellent

Karine

Stayed 1 night in Oct 2023
Response from The Bailey Team on Nov 3, 2023
Thank you for your great review!

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Oct 2023
Response from The Bailey Team on Oct 30, 2023
Thank you for your great review!

10/10 Excellent

Steven

Traveled with family
Couldn’t be a better location. One block away there’s countless restaurants and ice cream stores. Nice walking and people viewing spots. Wife had a couple of minor complaints, curtain’s not dark enough was one, everything OK with me.
Stayed 4 nights in Oct 2023
Response from The Bailey Team on Oct 28, 2023
Dear Steven, thank you for your detailed feedback about your recent stay with us. We are pleased you had a great time and enjoyed our wonderful location. We hope to see you again soon.

10/10 Excellent

Michael p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Very nice and comfortable.great service friendly staff.close to everything.
Stayed 3 nights in Oct 2023
Response from The Bailey Team on Oct 28, 2023
Fantastic you enjoyed yourself! Thank you for your great review!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Bailey Team on Oct 28, 2023
Thank you for your great review!

4/10 Poor

Seok-Jin

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We have stayed 4 days but a room had a bad smell like sewer. I asked the front about the smell they cannot change the room as all rooms are occupied and they just strayed air perfume. Little better but not completed removed. Except that this hotel is all good.
Stayed 3 nights in Oct 2023
Response from The Bailey Team on Oct 25, 2023
Dear Seok-Jin, we apologize for the odor in the room. We will investigate the room you have stayed in thoroughly. Wonderful to hear that in general you had a great stay.Kind regards

4/10 Poor

Julius

Stayed 5 nights in Oct 2023
Response from The Bailey Team on Oct 15, 2023
Thank you for your review!

10/10 Excellent

Josef

Great stay. All new and clean. Pool could be a bit more warm as the wind made it very uncomfortable in times. Staff very nice. They also gave us a late check out with no extra charge. We will be back.
Stayed 4 nights in Oct 2023
Response from The Bailey Team on Oct 13, 2023
Dear Josef, wonderful to hear that you enjoyed your stay and will be back very soon! Cannot wait to welcoming you back for another memorable stay.

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, didn’t have much contact with staff only when we checked in and out.
Stayed 1 night in Oct 2023
Response from The Bailey Team on Oct 9, 2023
Good evening Joanne, thank you for taking the time to review your recent stay with us. We are delighted to hear you enjoyed yourself. Looking forward to welcoming you back in the near future.

8/10 Good

Gillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room very annoying restaurant was not opened for dinner on a Sunday night
Stayed 1 night in Oct 2023
Response from The Bailey Team on Oct 9, 2023
Thank you for your review, we are pleased to hear you had a great time.See you again soon!