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Reviews of Eastland Suites Hotel & Conference Center

2.5 out of 5
Eastland Suites Hotel & Conference Center
1801 Eastland Dr, Bloomington, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Belita

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jacob Reid - Guest Services Manager on May 25, 2024
Hi Belita. We apologize that your experience here at Eastland was anything less than amazing. We appreciate your feedback, and if there is anything further that you would want to discuss we would love to hear more from you. Please don't hesitate to reach out and we hope to see you back again soon!

8/10 Good

Sean Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to upgrade to a larger room
Stayed 1 night in May 2024
Response from Jacob Reid Guest Services Supervisor on May 20, 2024
Hi Sean! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

4/10 Poor

Ernest

Traveled with family
Disliked: Amenities, property conditions & facilities
Lack of housekeeping, you don't put people who are there for a week in a construction area. (building9). 5 parking spots coned off during const. others taken by carpet guys and electricians this is not acceptable.
Stayed 6 nights in May 2024
Response from Jacob Reid Guest Services Supervisor on May 16, 2024
Hi Ernest. We apologize that your experience here at Eastland was anything less than amazing. We apologize that you had to deal with the current construction. Building's 1-8 only have two room types that are suites, if you did not book one of those room types that is the reason for being in the building with construction. We appreciate your feedback, and if there is anything further that you would want to discuss we would love to hear more from you. Please don't hesitate to reach out and we hope to see you back again soon!

6/10 Okay

Deborah, algonquin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Jacob Reid Guest Services Supervisor on May 14, 2024
Hi Deborah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

4/10 Poor

Deborah, algonquin

Liked: Cleanliness, amenities, property conditions & facilities
Had a one night and a 2 night consecutive reservation in the same type room. Had to check out at 11 and re check in at 3. Fine whatever it’s only graduation weekend and I have no where to get dressed for a 4pm graduation. Only To get a voice mail later that a Building “went down” and my next two nights are moved to a different hotel. Had a king size 1brm suite type room and was given a double regular room at the other hotel which was at the opposite end of town from I wanted to be. Can’t help but feel a little ripped off. Prob not the smartest thing to start remodels during college graduation and sports tournament time. It’s a nice place to stay and a great bar/rest but just didn’t have a good experience.
Stayed 2 nights in May 2024
Response from Jacob Reid Guest Services Supervisor on May 13, 2024
Hi Deborah. I apologize that your experience here at Eastland was anything less than amazing. We apologize for the move to another hotel on such a busy and important weekend. We appreciate your feedback, and if there is anything further that you would want to discuss we would love to hear more from you. Please don't hesitate to reach out and we hope to see you back again soon!

10/10 Excellent

Priscilla A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jacob Reid Guest Services Supervisor on May 10, 2024
Hi Priscilla! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

OSVALDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Jacob Reid Guest Services Supervisor on May 9, 2024
Hi Osvaldo! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious. Great value
Stayed 1 night in May 2024
Response from Jacob Reid Guest Services Supervisor on May 6, 2024
Hi Dale! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 nights. The continental and complimentary breakfast was surprisingly good, fresh and tasty. The room and beds were ordinary, but consistent with what one should expect at this price level. We would stay there again.
Stayed 4 nights in Mar 2024
Response from Jacob Reid Guest Services Supervisor on May 4, 2024
Hi Paul! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Nelson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Eastland Suites and Hotel and great and if I’m ever back in the area I will definitely come back and book my stay there.
Stayed 3 nights in Apr 2024
Response from Jacob Reid Guest Services Supervisor on May 3, 2024
Hi Nelson! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 3 nights in Mar 2024
Response from Jacob Reid Guest Services Supervisor on Apr 29, 2024
Hi Savannah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Valerie Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Jacob Reid Guest Services Supervisor on Apr 16, 2024
Hi Valerie! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Amy

Traveled with family
Great location and nice bar! The air conditioner in the room was extremely loud!
Stayed 1 night in Apr 2024
Response from Jacob Reid Guest Services Supervisor on Apr 16, 2024
Hi Amy! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and so clean
Stayed 1 night in Apr 2024
Response from Jacob Reid Guest Services Supervisor on Apr 13, 2024
Hi Zachary! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff was very pleasant. Room was a little dated but there were major updates in progress. We are looking forward to staying here in the future.
Stayed 3 nights in Apr 2024
Response from Jacob Reid Guest Services Supervisor on Apr 10, 2024
Hi Valerie! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

8/10 Good

Twanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction in area I was in was sorely needed. Room was great. Breakfast was awesome. Staff was friendly and knowledgeable.
Stayed 1 night in Jan 2024
Response from Jacob Reid Guest Services Supervisor on Mar 22, 2024
Hi Twanda! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean! The rooms were very easy to get to, and the property itself was very easy to walk around. The bar was nice! Downside… 1-the fire alarm went off right around 9:00 at night. Fortunately, we were able to go to the bar and have a drink. 2-asked for late check out, and before the regular checkout time, housekeeping was already there knocking on the door.
Stayed 1 night in Mar 2024
Response from Jacob Reid Guest Services Supervisor on Mar 18, 2024
Hi Kelly! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love sitting on the balcony
Stayed 1 night in Mar 2024
Response from Jacob Reid Guest Services Supervisor on Mar 17, 2024
Hi Laura! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob Reid Guest Services Supervisor on Mar 14, 2024
Hi Susan! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

George

Business traveler
Liked: Staff & service, amenities
Lots of construction, should be much better when finished. Breakfast was below those of others that offer free breakfast. Bar is great!
Stayed 1 night in Feb 2024
Response from Jacob Reid Guest Services Supervisor on Mar 2, 2024
Hi George! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Mary, Flora

Traveled with family
Liked: Cleanliness, staff & service, amenities
room had little or no hot water. room was great otherwise
Stayed 1 night in Feb 2024
Response from Jacob Reid Guest Services Supervisor on Feb 15, 2024
Hi Mary! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We do apologize for the hot water issue that you experienced. Thank you for bringing this to our attention. We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Adam

Stayed 1 night in Feb 2024
Response from Jacob Reid Guest Services Supervisor on Feb 13, 2024
Hi Adam! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Jacob Reid Guest Services Supervisor on Feb 6, 2024
Hi Deborah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacob Reid Guest Services Supervisor on Feb 3, 2024
Hi Sasha! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Francy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, bad and the ugly
Second stay, very friendly staff. Love the Deep End Bar Grill good food and couple complimented drinks. All good no Bad or Ugly
Stayed 1 night in Jan 2024
Response from Jacob Reid Guest Services Supervisor on Jan 29, 2024
Hi Francy! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Jacob Reid Guest Services Supervisor on Jan 28, 2024
Hi James! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Lena

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building nine is currently under renovations, but the equipment and noise was kept at a minimal level to not disturb guest.
Stayed 3 nights in Jan 2024
Response from Jacob Reid Guest Services Supervisor on Jan 23, 2024
Hi Lena! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and Incredibly Comfortable
Very pleased with the staff and accommodations. Even with construction, everything was great.
Stayed 1 night in Jan 2024
Response from Jacob Reid Guest Services Supervisor on Jan 20, 2024
Hi Wesley! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice peaceful stay, food available, very good smaller selection, friendly staff, atmosphere, excellent breakfast
Stayed 1 night in Dec 2023
Response from Jacob Reid Guest Services Supervisor on Jan 3, 2024
Hi Donald! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Grace

Response from Jacob Reid Guest Services Supervisor on Jan 25, 2024
Hi Grace! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
The staff was very friendly and even comped us an app and 2 drinks which was a very nice surprise. The rooms were spacious, and the beds were comfortable. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Jacob Reid Guest Services Supervisor on Jan 3, 2024
Hi Ashley! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Nathan

Stayed 1 night in Jan 2024
Response from Jacob Reid Guest Services Supervisor on Jan 3, 2024
Hi Nathan! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

2/10 Terrible

Joni, quincy

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction above the room, the coffee pot in room didn’t work, had to flush toilet multiple times. Had coupon for free drink at bar that was suppose to be open until 10, but was actually closed at 9. There was no pool, but could use the sister hotel pool down the street. The dining hall was connected to the rooms so either had to drive to dining hall to eat free breakfast or walk in 30 degree weather. I had asked for a bag to carry some breakfast back to my son and they wouldn’t even give a bag. I waited for sausage to get done and then there was no biscuits cooked for the gravy. When I tried to talk to front desk, the girls acted like they were too busy on their phones and their manager wasn’t there and just said “sorry” with shrug of shoulders. The dust from the construction above me bothered my allergies and I spent quite a lot of time with a headache due to all the dust and noise
Stayed 3 nights in Dec 2023
Response from Jacob Reid Guest Services Supervisor on Dec 31, 2023
Hi Joni. I apologize about any inconvenience that you had during your stay. If there's anything you'd like to discuss further, I would be more than happy to talk with you about it. Feel free to reach out to the front desk at any time!

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most accommodating staff! Would recommend them to anyone
Stayed 3 nights in Dec 2023
Response from Jacob Reid Guest Services Supervisor on Dec 31, 2023
Hi Michael! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Joyce

Stayed 1 night in Dec 2023
Response from Jacob Reid Guest Services Supervisor on Dec 31, 2023
Hi Joyce! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Beth

Stayed 1 night in Dec 2023
Response from Jacob Reid Guest Services Supervisor on Dec 31, 2023
Hi Beth! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff!
Stayed 1 night in Oct 2023
Response from Keaton Knuth, Assistant General Manager on Dec 5, 2023
Hello John! We appreciate your feedback, and we're glad that you enjoyed your stay here at Eastland Suites. We hope to see you back again soon!

6/10 Okay

Boedi

Traveled with partner
Disliked: Cleanliness, amenities
The noise came from other guests from other rooms next to our room. The building is old, also its furnitures. The bar, Deep End, and the lobby looks newer, but not the rooms. There was free breakfast included.
Stayed 3 nights in Nov 2023
Response from Jacob Reid Guest Services Supervisor on Nov 28, 2023
Hi Boedi. We hope that you enjoyed your stay here at Eastland Suites. We are in the process of a complete remodel that will be finished by spring of 2024. If there's anything you'd like to discuss, please don't hesitate to reach out and speak to a member of management. Thank you

10/10 Excellent

jeanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jacob Reid Guest Services Supervisor on Nov 15, 2023
Hi Jeanne! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service
Stop slamming that door!
Very loud at night. Lots of doors slamming
Stayed 1 night in Nov 2023
Response from Keaton Knuth, Assistant General Manager on Nov 13, 2023
Hello Penny. We appreciate your feedback, and we're happy to hear that you enjoyed your stay. I apologize that there were some slamming doors during the night, but this is something we will make sure to keep an eye out for moving forward. Again, thank you for your feedback and we hope to see you back again soon!

6/10 Okay

Linda

Traveled with family
Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Keaton Knuth, Assistant General Manager on Nov 13, 2023
Hi Linda. We appreciate your feedback, and we would love to hear more about your stay. Please feel free to reach out to a member of management to discuss any issues or questions further. We hope to see you back again soon!

10/10 Excellent

mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keaton Knuth, Assistant General Manager on Nov 13, 2023
Hi Mary! We appreciate your feedback and are glad that you enjoyed your stay here at Eastland Suites. We hope to see you back again soon!

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our return trip, we had trouble getting heat in the unit, but the staff responded promptly when we reported the problem.
Stayed 1 night in Oct 2023
Response from Jacob Reid Guest Services Supervisor on Nov 7, 2023
Hi Matthew! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jacob Reid Guest Services Supervisor on Nov 6, 2023
Hi Crystal! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

4/10 Poor

Michael, Milton

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old apartment complex that has rickety stairs and hasn’t been updated since built.
Stayed 1 night in Nov 2023
Response from Jacob Reid Guest Services Supervisor on Nov 4, 2023
Hi Michael. I'm sorry that you didn't enjoy your stay here at Eastland Suites. We are in the process of a complete remodel that will be finished by spring of 2024. If there's anything you'd like to discuss, please don't hesitate to reach out and speak to a member of management. Thank you

8/10 Good

LYNN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely love the layout of the King suite. Being able to open up the back door for fresh air and sit outside in the sun.
Response from Jacob Reid Guest Services Supervisor on Oct 30, 2023
Hi Lynn! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not your normal hotel, it’s broke up in smaller buildings, which to me was nice. Our room was nice and definitely clean. It was in need of upgrading, the mattress was wore out and the tables a little skinned but they were currently remodeling that section. The place was full and you didn’t notice anyone else there. It was great.
Stayed 2 nights in Oct 2023
Response from Jacob Reid Guest Services Supervisor on Oct 28, 2023
Hi Maria! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jacob Reid Guest Services Supervisor on Oct 28, 2023
Hi George! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

6/10 Okay

Deborah

Traveled with family
Liked: Staff & service
We did NOT like our room. It was so so old and worn out. The breakfast area, etc. were just fine. Unfortunately we spent most time in our room so it didn't matter about the other things on property. Staff were great!!
Stayed 1 night in Oct 2023
Response from Jacob Reid Guest Services Supervisor on Oct 27, 2023
Hi Deborah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We are in the process of a complete remodel of our building nine, this will be brand new by spring of 2024. We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Karyn

Stayed 2 nights in Oct 2023
Response from Jacob Reid Guest Services Supervisor on Oct 24, 2023
Hi Karyn! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!