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Reviews of Holiday Inn Express Birmingham - Castle Bromwich, an IHG Hotel

3 out of 5
Holiday Inn Express Birmingham - Castle Bromwich, an IHG Hotel
Junction 5, M6 Chester Road, Castle Bromwich, Birmingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 158 out of 437 reviews" "
Rating 8 - Good. 173 out of 437 reviews" "
Rating 6 - Okay. 75 out of 437 reviews" "
Rating 4 - Poor. 21 out of 437 reviews" "
Rating 2 - Terrible. 10 out of 437 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Adam

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Chun Ho

Stayed 1 night in Dec 2021

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and tidy. Room was very nice and a good size too. Comfy bed and quiet. Thank you
Stayed 1 night in Dec 2021

8/10 Good

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room clean and tidy, breakfast very good
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

Syed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were very friendly and helpfull. Bed was comfortable, had a great sleep. Breakfast was good, sausages were quality.
Stayed 1 night in Sep 2021

8/10 Good

Louise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really good, helpful and friendly. Room was clean and very nice. Parking was plentiful. Breakfast was a little limited but what was there was ok.
Stayed 1 night in Sep 2021

4/10 Poor

Stephen

Business traveler
Disliked: Cleanliness
Not my hairs
The bathroom was a bit dirty. Hairs on the toilet, not what you want. Attention to detail very poor.
Stayed 1 night in Sep 2021

8/10 Good

Paul

Stayed 1 night in Sep 2021

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Only stayed one night as a stop over for a day out at drayton manor , reception was really welcoming, rooms were clean and comfortable and breakfast was really good. Lovely staff always very friendly 😄.
Stayed 1 night in Aug 2021

8/10 Good

Ka Wing Jimmy

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2021

8/10 Good

Mussarat

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Waqar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Tracy

Stayed 1 night in Aug 2021

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The building is not too bad, however, the room is very old and no amenities provided at all. There is no air conditioning, no refrigerator provided. Albeit a desk fan provided because of summer season, again, very disappointing that it’s broken and we need to ask for a replacement. When we enter the room and use the toilet for first time, we found a sticky like mucus on the toilet seat that I need to clean and sanitise it before we can use !
Stayed 1 night in Aug 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didnt realise it was right next to a fly over. So easy access but quite noisey.
Stayed 1 night in Aug 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

10/10 Excellent

Prasann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, Very Clean, Budget Friendly
I stayed in this hotel during my holidays in Birmingham. The staff was really friendly and helped us for a smooth check in and explained everything clearly. The hotel room and bathroom was very clean. Hotel had a very nice free breakfast with many options and the breakfast area was cleaned often too. Best part was the free parking offered by the hotel. Very happy with my stay!
Stayed 1 night in Aug 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. I will pass on your kind comments to all the team. Kind regards Natalie & the team

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight good poor breakfast
Hotel and room were great but the breakfast food left a lot to he desired....please get some decent ingredients....the sausages were poor quality i wondered if they had ever been near a pig! The bacon was hard and overcooked and the scrambled eggs i have no words to describe. No butter for the toast only spread! The breakfast let tge stay down
Stayed 1 night in Aug 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round excellent and staff excellent plus ➕
Stayed 1 night in Jul 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

8/10 Good

Hilary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than first impression
A bit put off when we arrived, hotel is very close to the motorway and the area is not the most attractive. But it’s a different matter when you step inside! Friendly welcome, clean, bright public areas and, best of all, large, comfortable room with absolutely no noise from adjacent roads. Great to have aircon so there is no need to have window open. We had breakfast in the morning, small selection of hot and cold food, which was fine but would have liked to be able to have toast rather than just bread and butter. Would definitely stay here again when visiting friends in the area.
Stayed 1 night in Jul 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. I will be sure to pass on your kind comments to the team. Kind regards Natalie & the team

8/10 Good

howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Birmingham trip
Basic hotel with adequate facilities fir business stays very friendly staff and good service at
Stayed 3 nights in Jun 2021
Response from Natalie on Aug 24, 2021
Good Afternoon Thank you for your feedback regarding your recent stay. Please be assured that we use your feedback to help us improve our guests experience when staying with us. Kind regards Natalie & the team

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay the only thing i didn't like was the pillows and quilt they felt like feather which i am allergic to but 2 nights wasn't bad and i would definitely stop again.
Stayed 2 nights in May 2021
Response from Natalie on Jun 8, 2021
Good Afternoon Theresa Thank you for your comments regarding your recent stay. We use your feedback to help maintain and improve our guest experience with us. We look forward to welcoming you back in the near future. Kind regards Natalie Woodhall SENIOR GUEST SERVICE MANAGER

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Natalie on Jun 8, 2021
Good Afternoon Neil Thank you for your comments regarding your recent stay. We use your feedback to help maintain and improve our guest experience with us. We look forward to welcoming you back in the near future. Kind regards Natalie Woodhall SENIOR GUEST SERVICE MANAGER

8/10 Good

Kwok Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020

10/10 Excellent

Narinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good. friendly staff
Stayed 1 night in Oct 2020

10/10 Excellent

SEAN

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Staff very helpful. Facilities good. COVID considerations good but you should advise of this before booking so customers can choose if happy with reduced breakfast offerings for same price. Sofa bed was uncomfortable and just metal springs
Stayed 1 night in Aug 2020

6/10 Okay

Antony

Business traveler
Stayed 1 night in Aug 2020

8/10 Good

Stewart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly fine for business travel.
Stayed 1 night in Jul 2020

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Really helpful reception staff – explained everything clearly and what options were available, clean and quiet room, nice breakfast bap, breakfast area was quiet and constantly cleaned. Very happy with my stay!
Stayed 1 night in Jul 2020

6/10 Okay

Ricky

Business traveler
Stayed 2 nights in Jun 2020

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romance isnt dead
A romantic stay
Stayed 1 night in Feb 2020

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
have stayed here before and very happy with stay
Stayed 2 nights in Feb 2020

8/10 Good

Eva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall good value for money included breakfast very welcome bathroom door handle and shower tray had seen better days
Stayed 1 night in Feb 2020

8/10 Good

kimberley

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good value for money. Very clean, comfortable and great breakfast.
Stayed 1 night in Feb 2020