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Reviews of The Sanctuary Villa Battambang

4 out of 5
The Sanctuary Villa Battambang
Tea Cham Rath Street, Phum Chrey Kong, 250m from Battambang Boat Pier, Battambang, Battambang

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 70 reviews" "
Rating 8 - Good. 30 out of 70 reviews" "
Rating 6 - Okay. 6 out of 70 reviews" "
Rating 4 - Poor. 8 out of 70 reviews" "
Rating 2 - Terrible. 4 out of 70 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Liked: Staff & service
Disliked: Room comfort
Hard bed
An ordinary hotel in Battambang- very hard uncomfortable bed, room didn’t overlook a pool- shower room had water, we didn’t get any hot water, curtains were ineffective. Interesting lock (padlock) for the room, We ordered some room service- this was ok. Seemed a nice family running the place but it’s more of a guest house feel.
Interesting padlock to close the room
Stayed 1 night in Oct 2022

8/10 Good

Scott

Traveled with partner
Liked: Amenities, property conditions & facilities
We enjoy the ambience and the natural beauty of The Greenery in the setting of the property... I certainly appreciated that the water provided was not in the plastic bottles at the same time you must keep your water filter clean. When saying that occurs to me is in the advertisement before I book the room and said the beds were Select Comfort beds they were not they were on a concrete pedestal and the mattresses were certainly very very firm.. After staying in over 40 different hotels in the last year I know what kind of bed you shouldhave what kind of price for over or forty dollars you should have a western-style bed. That was frankly the biggest disappointment. Other than that everything was adequate. But I still have to point out that the price would be more like $30 top with that kind of bed
Stayed 1 night in Mar 2020

8/10 Good

Vichea

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet place to stay in Battambang. A little bit out of town but of course tuk tuk always available. Nice little restaurant on site food is very good. Staff lovely. Bamboo train trip definitely a must. Only negative was the private car and driver arranged for us by the hotel. Car was very old and the driver spoke no English. Very unpleasant 6 hour drive to Phonm Penn. Drove past new service centres with toilets and restaurant but driver took us to a dodgy roadhouse. I normally would not complain but better facilities were available. Funny though driver knew enough English to ask for a tip when we arrived at our new hotel. So check your car before you leave. We used a private car and driver from Siem Reap to Battambang 3 days prior and was extremely happy with both car and driver.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

8/10 Good

Sakai Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is fantastic, from the ambiance to the staff to the garden. I am coming here again.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The villa condition is tired, but very good by Cambodian standards. The staff tried very hard to make our stay pleasant. I would recommend The Sanctuary Villa for your stay in Battambang, and don’t miss the Baha’i temple when you tour the town.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness
The Sanctuary Villa was a lovely place to stay, with beautiful plant and flower-filled surroundings. The room was good, with a big bath and although we didn't use the pool, it looked lovely. If you're going to stay, please be aware that the mattress is very hard, and it's a ways out of town so feels a little isolated. Otherwise, recommended!
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice gardens, but a bit out of town and the room door never quite shuts (padlock in a hinge)
Stayed 2 nights in Nov 2018

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Worn out boutique, in desperate need of some love
Average at best. You’re in Cambodia, so need to adjust your expectations, but this place is being run into the ground by lazy staff. In what would’ve been a wonderful little oasis, lies a tired, worn out boutique hotel in every respect. The pool is dirty, towels filthy, food simple beyod comprehension, dirty rooms, fixtures and fittings falling apart, terrible a/c. Don’t waste your time and stay somewhere closer to town. I sincerely hope management or the owner read this and pick up their socks otherwise it’s a lost cause.
Stayed 4 nights in Oct 2018

6/10 Okay

Hans, Siem Reap

Liked: Staff & service
No hot water, then moved to a room with. No phones in room. No real room service. Just not worth the price I paid.
Stayed 3 nights in Oct 2018

8/10 Good

Travelfrog, Siem Reap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanctuary villa
Relaxing stay, out of town, nice villas
Stayed 4 nights in Nov 2017

10/10 Excellent

Katie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful spacious room with a corner bath and separate rainfall shower. Refreshing pool with sunbeds and shared pavilions for whiling away the hours. Super staff that can help with hiring mopeds, getting boat and circus tickets (plus much more) and excellent chefs for dishing up yummy breakfasts, even wrapping it up to go for an early departure! The only detraction from an otherwise perfect stay is that the mosquito nets (much needed in the watery surroundings) are a little small for the beds, much better would be square nets set over four posters, so sleepers are not pressed against the netting.
Stayed 4 nights in Oct 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great welcome
I had a most enjoyable stay. Breakfast was beautifully served on the outdoor room by the entrance. We got a great welcome despite the fact that our booking had not been passé on by the booking agency.
Stayed 2 nights in Jun 2017
Dear Micheal, Greetings from The Sanctuary Villa Battambang! First of all, and on behalf of all the staff at our villa we would like to thank you for the review or the first review since we took over from the beginning of July 17, and this meaning that all of you having had a great time at our Villa with our talent team work. Once again, we will see you and your friends for the next visit. Best regards, Sayan LEA,

10/10 Excellent

Jessica, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet villa!
We only could stay one night, but this place was perfect. Very clean, easy to get to and from, great food and the staff were friendly and helpful. Also, a super spacious bed which was a relief after a 3 hour drive! Highly recommend this place!

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Poor Management
The staff is young but they are dedicated to making sure the guests are comfortable and have what they need. They are the reason why this hotel may be receiving higher review scores. Management on the other hand is disappointing. The new owner (bought the place a year ago) could care less about the guests. Not only does he show up midway through the day but he does not have any passion in the hospitality sector - he's only in it for the money.

10/10 Excellent

kieran, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet hotel
Tucked away in quiet area . Easy tuk tuk ride into main areas. Staff were wonderful. Hotel clean and tidy.
Response from Sokkol Thun on Sep 22, 2016
Dear Kieran, Thank you very much for sharing great review during your stay in The Sanctuary Villa Battambang by AIC, It is a great pleasure to read your perfect review and we will share your message to our team and I am sure it serves us as an encouragement to continuously improve our quality of services. We are waiting to welcome you again for your future trip. Best regards, Sokkol Thun, Central Guest Services Ambassador.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A secluded retreat
This is a beautiful landscaped setting. It has 8 villas 2 of which were closed for renovation - so much room and friendly staff for 6 villas. It was extremely hot 40+ when we were there so the large and exposed pool also was hot but this country is near the equator so it is the way it is. Villas were spacious as is the reception, dining etc area. You need a tuk tuk to go places but this is easily organised by staff. They also booked bus tickets to Phnom Penh...loved it,
Response from General Manager on Sep 22, 2016
Dear Sir/Madam, Thank you very much for having shared your experience during your stay in The Sanctuary Villa Battambang by AIC, It is a great pleasure to read your review and we are sure that you had a pleasant stay in the villa. We are glad to hear that our staff had been taken care you well while you stayed here and we hope you will let us have another opportunity to welcome you again for your future accommodation. Best regards, Sokkol Thun, Central Guest Services Ambassador.

10/10 Excellent

Kelly, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful oasis
A relaxing small (8 room) hotel like a mini resort. A great little escape!
Response from Sokkol Thun on Sep 22, 2016
Dear Kelly, Thank you very much for having shared your wonderful experience during your stay in Siem Reap, Cambodia, It is very much appreciated to see your perfect review. We are sure that you had an excellent stay and trip for your vacation. We are waiting to welcome you back in Siem Reap. Best regards, Sokkol Thun. Central Guest Services Ambassador.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rachel, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff, Tranquil Location
The staff at the sanctuary villa were amazing! It was a beautiful place to stay and a good stop over if you are going between Phnom Pehn and Siem Reap. The staff were able to organise private car transfers, tours and in room massages.
Response from Sokkol Thun on Sep 22, 2016
Dear Rachel, Thank you very much for choosing The Sanctuary Villa Battambang by AIC for your accommodation, It is a great time to read your review about the encouragement of our hotel. We feel delighted to hear you were taken care well by our staff. I will share your great comment for our team and it will serve us as an encouragement to improve our services. We wait to welcome you in the future. Best regards, Sokkol Thun, Central Guest Services Ambassador.

8/10 Good

Ian, great

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Villa accommodation with breakfast
Great place to stay though a little walk to the city centre (2k) Restaurant is ok but the beer I'd over priced 2.5$ a 330ml bottle when you can pay less than a dollar elsewhere

4/10 Poor

Annie, York, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Potential to be amazing but needs some love
The hotel is set in beautiful surroundings and the reception area was very welcoming. Our room was spacious, but very 'tired'. The bed was very uncomfortable and rock hard and simple things like the net curtains were very dirty with holes in. The doors in the room had thick layers of dust over them and the seating area cushions were stained. The bathroom also needs refreshing. We didn't use the pool. Sadly we ate breakfast in town after our first day. There is huge potential for this hotel to make it a wonderful destination with a few simple changes that could name this a real oasis and hidden gem

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not impressed and won't stay there again
The bathroom was really dated, and my partner who is really easy-going was afraid to shower barefoot in the shower room. It's a really quiet area, I wouldn't recommend going there if you are going out at night. The room floor was also really dusty and old. The only good thing about this place is the service.

8/10 Good

Joseph, Singapore

Liked: Cleanliness, staff & service, room comfort
My Stay in Sanctuary Villa - Battambang
I arrived Battambang to a very hot week - 39 degrees. Sanctuary Villa was a refreshing getaway in the midst of extreme heat and dusty road. I tried the pool but the water was too hot and due to the heat, it smells. The room was comfortable and nicely decorated. Due to the heat, the air con was not strong enough so i had to ask for a fan. The shower was very narrow and the water pressure was poor. Toilet was ok, not great. Due to work, i am returning again in a months' time. This Villa is the best option for given surroundings.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Battambang Bolthole
A lovely sanctuary for a few days, only a few minutes by tuk tuk to the centre of town. Discrete and secluded spot with lovely pool. Great and attentive service from staff, including Sayan, Sothep and An Ratha. Personalised tuk tuk tour of country with Mr Bo Rain was great. Cooking class before transfer to Siem Reap great fun. Could have stayed and relaxed a day or so longer. Meals lovely, simple but fresh breakfasts.

2/10 Terrible

Victoria, UK

Disliked: Staff & service, property conditions & facilities
Would not recommend! Overbooked and bumped out...
We arrived at the hotel to be told that they had overbooked and we could not stay for the 3 nights confirmed and paid for. They offered to move us to a different hotel after 2 days which would have been a real inconvenience. They have 3 hotels in Battambang in the same group but no hotel could accommodate us for 3 consecutive days in the same standard of room. Eventually we agreed to stay in a much inferior standard of room in a different hotel (i.e. it had a shower in a "wet room" where the shower was almost literally over the toilet). And we only achieved that after they had shown us a ridiculously poor room which we declined. It was impossible to get any clear answers about which hotels we could stay in for which nights, or why our booking had been taken. That said, in the end we were very glad not to stay at the Sanctuary Villa. When shown the room we could have for 2 nights, it was fine but the bathroom was a small concrete wet room which hundreds of mosquitos. The whole complex was infested with mosquitos. It is also very far from the centre along dark rural lanes with no waiting tuk tuks and just one hotel tuk tuk that can be called. So if you want to go into town I would not recommend. We ended up at the Vimean Sovannaphoum owned by the same people. It was fine (apart from the bathroom) and the main rooms appeared lovely. The pool was fine although breakfast was mediocre. It was a much better location.

6/10 Okay

Chris, Manchester

Liked: Staff & service, room comfort
Nice hotel situated outside Battambang centre
The hotel is situated a little way outside Battambang centre - approximately 5 min tuk tuk drive, but too far to walk. It's a nice location and rooms are based on an old Khymer style. Rooms were generally fairly clean and well presented, although there were some insects in the rooms as a result of the more open style. The restaurant on-site is nice and the manager and staff were extremely helpful / keen to be so. In some instances this keenness wasn't replicated in actions i.e. I had to ask for something to be done a number of times and it still wasn't. Breakfast ok. I had a problem with my booking as the hotel misplaced this so was put up in their sister hotel for the first evening, and the manager was very helpful in rearranging this for me.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice guesthouse
Nice guest house with lots of potential. Very peaceful. Really nice pool and surroundings. Staff were very nice and helpful. Only problem - there was no hot water or pressure in shower, and no mosquito net in room. There was a gap in the door so mosquitoes could get Inside.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice rooms, very quiet. Good service

10/10 Excellent

Matthew, Worcestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in Battambang
The Sanctuary was a charming place, well located only a few minutes out of town. Staff were friendly, attentive and informative, went out of their way to help and make our stay comfortable. The rooms were spacious, comfortable and well appointed.

10/10 Excellent

Nurse, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place worth staying!!
Went for a quiet break from Siem Reap with my boyf after 3 weeks of travelling around Cambodia. The name is accurate it is a wonderful place to recuperate. I wouldnt eat here for the authentic experience of dinner- but the kitchen closes early so we went out every night. The rooms were amazing but the hot tub in ours was hard to work and then the plug got stuck and we couldnt empty the water! However the shower was fine and we were both able to fit in together.

10/10 Excellent

Nettie, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing oasis
Very restful surroundings amazingly helpful staff, relaxing sitting areas around the pool. Good breakfast beautiful pancakes. Rooms big

10/10 Excellent

Kamie, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cambodian Oasis in Battambang
My sister and I stayed here for three nights. We enjoyed it so much we're going back for another night before heading to Phnom Penh. The beautiful villa is perfect after sight seeing. Staffs were friendly and alway smiling. Just make sure you know where the villa is located (very important, please do goggle map it before arriving in Battambang). Ideally, arrive during the day because the villa is beautiful.

10/10 Excellent

emdeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to its name
We loved our stay at Sanctuary Villa, the room was spacious and comfortable, and the walk-in wardrobe with space for suitcases was a great idea. We had a private outdoor bath too! The hotel is only a few blocks from the centre of Battambong, and there is a free tuk-tuk into town. The gardens are beautiful, and we enjoyed relaxing by the pool.

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was a little out of town (about 15 minute walk), but in a nice peaceful environment. Accommodation was clean and modern in individual units. The pool and garden were well maintained. Service in the restaurant and at reception could be quite slow. Breakfast varied in quality from day to day. Coffee served one morning was cold.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting out of town
A nice hotel a short tuk tuk into town. Driver provided at the gate. The hotel is set in the "suburbs" and close to a monastry so you can see day to day life of the locals and hear to monks chanting. Great pool area and the restaurant while limited in choice was more than attentive by the pool for beers and cocktails. In town there are many restaurants and eating places. Smoking Pot is great and offers a cooking class which was fantastic. Battambang is not a big town like Phnom Pehn or Siem Reap but a great place to see the real Cambodia.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded Retreat
Pleasant garden setting , large room.Shower lacked continuous supply of hot water, but satisfactory

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place
lovely aesthetics, nice pool and freindly service. while hotel looks nice, there is room for improvement in some small areas in terms of upkeep and the quality of the work. breakfast good. location is a bit otu of town, so u need a tuk tuk to get around

8/10 Good

Roger, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern, Above average, Pool a bit hot; Value: Affordable; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant; A little way out of town but compensated with free tuk tuk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treasure Hotel!
Service was amazing upon arrival until the day you check out. Location isn't great but the local Tuk Tuk will take you everywhere at such a reasonable cost. I loved the quietness and serene of this hotel (fits the name perfectly). Will definitely go back in the future. A+++

8/10 Good

Ian, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Distinctive, Above average; Value: Affordable, value for money; Service: Outstanding;

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable!
Un petit bijou cet hôtel! D'une beauté!
Stayed 1 night in Dec 2020

8/10 Good

MASAYUKI

Stayed 7 nights in Aug 2020
Response from Sayan on Oct 26, 2020
Thanks for your rating us and wish to see you again for your next trip