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Reviews of Batemans Bay Holiday Park - Hostel

2.5 out of 5
Batemans Bay Holiday Park - Hostel
49 Old Princes Highway, Batemans Bay, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 94 reviews" "
Rating 8 - Good. 31 out of 94 reviews" "
Rating 6 - Okay. 22 out of 94 reviews" "
Rating 4 - Poor. 9 out of 94 reviews" "
Rating 2 - Terrible. 9 out of 94 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, easy to get to the location and out. They have a great BBQ as well for cooking up a mad as meal
Stayed 3 nights in Jan 2024

10/10 Excellent

Dan

Liked: Staff & service
Stayed 4 nights in Jan 2024

2/10 Terrible

Rafael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shameful, we ordered a twin room, and we were sent to a durhy dormitory (dustvand cockroach, I tool picture). The bathroom was in poor condition, whith durthy water stagnating at the entrance
Stayed 1 night in Dec 2023
Response from CG on Dec 26, 2023
You booked the twin room which is in the hostel as per your booking and as per your emailed booking confirmation. The twin room is a tiny room with two single beds, we moved you to the bigger dormitary room without sharing with anyone so you would have more space and due to electrical outage in the twin room. We had heavy rain constantly for 24 hours causing water to build up everywhere within the park. We had others staying in the hostel the same night as you who loved the area and loved their stay as it was so clean and tidy in the hostel. You could have come and seen us to advise you were not happy and we could have sorted your issues however we never heard from you apart from the notes you left in the key return box. Thanks for your feedback

6/10 Okay

JULIAN

Very expensive for a small town Yha
Stayed 1 night in Dec 2023

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Served our purpose close proximity to town fantastic staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from CG on Oct 28, 2023
Thanks Mark for your feedback, we appreciate it

8/10 Good

Maria

Traveled with partner
Liked: Staff & service, amenities
The staff were friendly and accomodating
Stayed 2 nights in Oct 2023
Response from CG on Oct 28, 2023
Thank you so much for your feedback

8/10 Good

Ross

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access in and out and very quiet of a night. Being able to have our small dog with us.
Stayed 2 nights in Sep 2023
Response from CG on Sep 17, 2023
Thank you for your feedback - glad you enjoyed your stay with us - look forward to seeing you again next time you are in the area

6/10 Okay

Mary

Traveled with pets
Overall was okay!
Stayed 2 nights in May 2023

6/10 Okay

Mary

Stayed 1 night in Mar 2023

4/10 Poor

Bei

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The layout can be improved to give the unit a bit more space to move. Unfortunately we also caught a crocoach on our bed.
Stayed 2 nights in Mar 2023

8/10 Good

Graeme

Stayed 1 night in Mar 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service
Good budget accommodation
It was good for just one night the living area and kitchen were good
Stayed 1 night in Jan 2023
Response from CG on May 4, 2023
Thank you for your feedback, hope to see you again soon

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an upgrade here to a proper cabin rather than a room. It was well equipped and just the job for us.
Response from CG on Dec 20, 2022
Great to hear you enjoyed your stay. Look forward to seeing you again next time you are passing through

4/10 Poor

mary

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
very old and dirty and we have some company (cucarachas) disgusting
Response from CG on Dec 20, 2022
Sorry to hear this, the park is under new management and we are doing alot of upgrades and renovations. This will not happen again.

10/10 Excellent

Boyd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy room, and excellent service
Stayed 9 nights in Oct 2022
Response from DC on Oct 22, 2022
Thank you Boyd for your comments. We hope you can stay again in the future.

8/10 Good

Ian

Stayed 1 night in Oct 2022

6/10 Okay

Raymond

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all. Would come here again if I'm in the area.
Stayed 1 night in Aug 2022
Response from Leah on Aug 3, 2022
Thank you very much for your great review!

10/10 Excellent

kristina

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly helpful staff. Great location and amenities although wifi never actually worked at all for my 2 day stay
Stayed 2 nights in Mar 2022
Response from Krystie on Mar 26, 2022
Thank you for your very kind review, we are currently working with Telstra to work out why the internet dropped out. We hope to see you again in the future

8/10 Good

Laurel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap, clean, and convenient accommodation with friendly owners. Shared shower/toilet areas were very clean.
Stayed 2 nights in Mar 2022
Response from Krystie on Mar 17, 2022
Dear Laurel, Thank you for your review, we hope to see you again in the future.

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
.not clean at all ..not worth it
Stayed 3 nights in Jan 2022
Response from Management on Feb 11, 2022
Thank you for your review I am sorry you feel this way perhaps you would be better suited to staying in private accommodation opposed to shared.

10/10 Excellent

Daniela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good location. Simple but useful amenities and ok sized pool.
Stayed 1 night in Jan 2022
Response from Management on Jan 24, 2022
Dear Daniela, Thank you for your review we hope to see you again soon.

2/10 Terrible

GREGORY

Stayed 2 nights in Jan 2022

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Professional and friendly staff
Stayed 1 night in Jan 2022
Response from Management on Jan 16, 2022
Thank you for your review, we hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Patricia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could take our puppy, so that was nice. Staff friendly, a bit dated but clean.
Stayed 1 night in Dec 2021
Response from Management on Dec 13, 2021
Thank you for your review Patricia, We do have plans for the cabin you were in the be renovated next.

8/10 Good

Lucas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little park friendly staff. Have stayed there years ago. needs a bit of a up grade but a part from that all good.
Stayed 2 nights in Oct 2021
Response from Managers on Oct 25, 2021
Thank you Lucas, Working on upgrades but would love to hear your suggestions.

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Overall ok. Price reasonable. Cosy enough. Interior due for an upgrade but everything worked.
Stayed 1 night in Mar 2021
Response from Management on Mar 28, 2021
Dear Guest, Thank you for your review.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great low price @ $62 per night. Friendly service was fantastic. Nothing a problem..
Stayed 1 night in Mar 2021
Response from Manager on Mar 10, 2021
Dear Guest, Thank you for your review we hope to see you again soon.

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Feb 2021
Response from Managers on Mar 9, 2021
Dear Guest, Thank you for your review.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean and good size for 2 adults 2 kids and very friendly staff
Stayed 2 nights in Feb 2021
Response from Management on Feb 21, 2021
Thank you for your review

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good, clean and convenient and excellent reception service, we enjoyed our stay.
Stayed 2 nights in Jan 2021
Response from Management on Jan 22, 2021
Dear Guest, Thank you for the positive Review. We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming. Our Cabin was comfy and clean and had what we needed. Our kids loved the playground.
Stayed 2 nights in Jan 2021
Response from Manager on Jan 13, 2021
Thank you, we look forward to seeing you again soon.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Manager on Jan 5, 2021
Thank you for your review. Do you have any suggestion on what we can do to improve?

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Manager on Jan 5, 2021
Thank you for your review. Do you have any suggestion on what we can do to improve?

8/10 Good

Crishan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020
Response from Manager on Jan 5, 2021
Thank you for your review

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2020
Response from Manager on Jan 5, 2021
Thank you for your review. Do you have any suggestion on how we can improve?

6/10 Okay

Dec, KL

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
what an experience! reminds me of my first school outting!
Stayed 1 night in Dec 2020
Response from Manager on Jan 5, 2021
Thank you for your review.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Try some where else
Not for everyone... very basic
Stayed 1 night in Nov 2020
Response from Management on Nov 29, 2020
I'm sorry you feel this way, we are currently working on updating the place, I hope you will give us a chance again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Manager on Oct 29, 2020
thank you

10/10 Excellent

Moerangi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Managers were very friendly, the room was clean and comfortable, we had a 17mth old baby there was enough room for 3 adults as well. All in all we were happy with the accomodation.
Stayed 1 night in Oct 2020
Response from Manager on Oct 18, 2020
Thanks so much Ang It was lovely having you here and your pillow is on its way to. Managers

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Manager on Oct 21, 2020
thank you

8/10 Good

Radomir

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good nights sleep
Good old fashion cabin, took me back to my childhood, clean and comfortable, the cabin I stayed in was a bit dated
Stayed 1 night in Oct 2020
Response from Manager on Oct 18, 2020
Thank you Glad it gave you some lovely memories. cheers manager

6/10 Okay

chris, wagga wagga

Traveled with family
Liked: Cleanliness, staff & service
Cabin was clean.no air-conditioning. A little over priced i think
Stayed 2 nights in Oct 2020
Response from Manager on Oct 21, 2020
thank you

8/10 Good

Barry, ACT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was great,location was good, the lady that booked us in was great, helpful, friendly and knowledgeable. Cheers Barry Maggs.
Stayed 1 night in Sep 2020
Response from Managers on Sep 21, 2020
Hi Barry, It's easy to be helpful when need be. Thanks, Rosanne.

4/10 Poor

David, Bungendore

Liked: Staff & service
Disliked: Property conditions & facilities
uncomfortable bed No hot water for morning shower Ineffective heating in cabin.
Stayed 1 night in Aug 2020
Response from Managers on Aug 30, 2020
HI David, I'm sorry your stay was not up to standard, but unless these things are brought to our attention we're unaware of any issues. We will certainly attend to the issues you've raised in the hope the that we will be given another chance. Regards Managers.

2/10 Terrible

Max, Mascot

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was told by Wotif it was a beautiful hotel. I had to pay almost double the quoted and booked price for a very old and daggy 1960's van. It was infested with mozzies, and the laminex on the benches was warped and peeling, shelves were broken and their was no air conditioning and it was stiffling. NOT what I booked for or what was advertised to me. I was woken by a loud and abusive argument between staff and another visitor, NOT very professional.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
The staff were lovely and the grounds were really nice, but I stayed in cabin 22 and the TV didn’t work as the antenna couldn’t pick up any reception, so I could not watch the TV, the WiFi was too far from the main building so it didn’t work either, and there was no air conditioning. So I had no TV, no wifi and no aircon, and paying $110 for a cabin with no tv, no wifi and no aircon if far too expensive.
Stayed 1 night in Jan 2020