Reception
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Reviews of Traxx Hotel

2.5 out of 5
Traxx Hotel
10 Station Rd, Bangor, Wales

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 3 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Romicos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at TRAXX
The lady on the reception was very welcoming and even offered to iron my shirt.
Stayed 1 night in May 2024
Response from wendy on May 24, 2024
Good afternoon. It was lovely to meet you when you booked into the Traxx Hotel, and I was more than happy to iron your shirt.I hope you will stay with us again, when visiting BangorKind regardsWendy

4/10 Poor

Shailen, Harrow

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from wendy on May 24, 2024
I am sorry to see you were not happy with your stay at The Traxx Hotel. We do welcome any feedback, as this is important to us, to know were we need to improve.Many thanksWendy

10/10 Excellent

derrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on duty went extra mile thank you
Stayed 1 night in May 2024
Response from wendy on May 13, 2024
Thank you for your feedback.From all the team at The Traxx HotelWe look forward to seeing you again, on your next visit to North Wales

8/10 Good

Matt

Liked: Cleanliness, staff & service
Ideal for walking the coastal path. Easy for catching buses and train.
Stayed 3 nights in Apr 2024
Response from wendy on May 2, 2024
Thank you for your feedback, on your stay with us at The Traxx Hotel. It was lovely to meet you

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service
Good but needed new matress
Need a new matress, but apart from that, all good...
Stayed 1 night in Apr 2024
Response from wendy on Apr 12, 2024
Thank you for your feedback, Colin. The Mattress in the room has been checked.Kind regardsWendy

8/10 Good

Pádraig De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Right beside Bangor Railway Station
Stayed 2 nights in Mar 2024
Response from wendy on Mar 30, 2024
Thank you PadraigIt was lovely to see you again. Safe journey home.From all the team at The Traxx Hotel

2/10 Terrible

Zahid

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
One of the worst experience I have ever had with this property. I wouldn’t recommend anyone booking with them. I booked a room and despite leaving a note on the booking for late arrival no one got in touch with me. When I arrived at the hotel it was closed and no one was there to help. I had to book another accommodation to stay at night. They refused to refund me aswell.
Stayed 1 night in Mar 2024
Response from wendy on Mar 21, 2024
Good morning, ZahidThank you for your feedback, which is unfair. When making a booking, it clearly states that we are not a 24hr reception and our check in times are between 2-8pm.Maybe if you would have telephoned the hotel and actually spoken to someone, arrangements could have been made. When making a booking, it is wise to read the details before , we held a room for you the guest, it is not our fault that you decided to arrive later.Many thanksWendy