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Reviews of OYO Tudor Oaks Lodge Stevenage North

3 out of 5
OYO Tudor Oaks Lodge Stevenage North
Taylor's Rd, Hitchin, Baldock, England

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 47 reviews" "
Rating 8 - Good. 13 out of 47 reviews" "
Rating 6 - Okay. 7 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 10 out of 47 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mike

Traveled with group
Disliked: Amenities, property conditions & facilities
Heater jammed on, room was a sweat box. Flooring has lifted due to damp. Shower was cold. When water was run to see if it would get hot i noticed that the shower tray had been installed at such an angle that it overflowed. Bathroom and bedroom flooded - hence lifted flooring that creaked when you walked on it. No spoon for tea making. TV didn't work as no aerial conected. Lights outside room on all night shone brightly through flimsy curtain. Got very little sleep and got up dehydrated and shattered.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudor hotel
Was a very excellent stay , the staff was great The place was very nice and clean and quiet Will definitely be returning I recommend this hotel to people
Stayed 4 nights in Feb 2024

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this lodge and had a fantastic experience. The staff were extremely friendly and accommodating, making me feel welcomed from the moment I arrived. The room was spacious, clean, and comfortable, providing a relaxing atmosphere during my stay. Overall, I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. I will definitely be returning in the future. Also, this place is full of surprises. I love it.

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Flooring peeling up, kettle left on with no water, smoke alarm covered up, dirty shower not been cleaned with opened empty bottles, grime and hairs around shower and toilet, dirty mug with the kettle and with teabags milk etc, grubby floor not cleaned in a while, car park looks like a scrapheap. Shower only has scalding heat water no cold so couldnt shower very dangerous. The list goes on I didnt bother to want to change rooms as i thought they would probably be the same.
Stayed 1 night in Jan 2024

10/10 Excellent

Billie

Stayed 1 night in Jan 2024

2/10 Terrible

JOY

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Mouse in room Sockets hanging off wall dangerous scolding shower no cold water Electrics going on and off Staff did not care Overall disgusting
Stayed 3 nights in Jan 2024

8/10 Good

Paul

Stayed 1 night in Jan 2024

6/10 Okay

David

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Be prepared as when I arrived I thought the place had closed down, in fairness I arrived early but wasn’t able to check in. The rooms are good but unfortunately due to the very cold weather the rooms were also cold as there was no radiator heating and the rooms were relying on wall electric heaters. The room I was first put in was too cold for me. The bathroom was fabulous. I moved room which was warmer tbh. The bathroom was fab but the main walk in showers was too cold, the bath had no taps but had a shower over the bath which was just about warm enough. Good value but be prepared for a place that simply doesn’t look finished. No good option either. All this hasn’t put me off and I will stay here again.
Stayed 1 night in Jan 2024

6/10 Okay

Adenike

Business traveler
Though I checked in at night but the compound was quiet, the room's bathroom drainage was poor. I couldn't sleep because rat entered my bag and ate the biscuit in my bag. Please do something to it. Apart from that it's quite affordable.
Stayed 1 night in Jan 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed at this place for 5 nights and it was great, nice rooms and helpful staff, very reasonable prices too, highly recommended.
Stayed 5 nights in Jan 2024

2/10 Terrible

Mervyn

Disliked: Staff & service, property conditions & facilities, room comfort
Dump.
This place is the Pits, no coffee/tea in the room and for the TV only BBC/ITV channels if you are lucky as for a microwave NO. I give at one Star for the bathroom. Stay clear of this place it's a DUMP.
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Room was very cold as the radiators were not working. Did not feel very safe and had a stranger knock on my door.
Stayed 1 night in Jan 2024

10/10 Excellent

Olayinka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome treatment
The room looks well tided and the environment also looked well kept.... considering there are on going renovation the overall service was very good
Stayed 1 night in Dec 2023

8/10 Good

Ray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Andrew

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in some dumps over the years……This is by far the best.
Stayed 1 night in Dec 2023

10/10 Excellent

Mitesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent & safe for stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Martin

Stayed 4 nights in Mar 2021

2/10 Terrible

Martin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They cancelled booking & refused to refund
Hotel cancelled my booking but they are keeping my money. Have referred to my bank as no amount of asking has any effect. Hotels.com not able to help.
Stayed 5 nights in Jan 2021
Response from Bruce on Feb 8, 2021
Hi, Martin. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Bruce

2/10 Terrible

STEVE

Stayed 3 nights in Nov 2020
Response from Leo on Dec 3, 2020
Hi, Steve! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Alex

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Christina on Sep 24, 2020
Hi, John! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!

6/10 Okay

Verified traveler

As didn't go because of the current Virus and my concert was postpones. I have nothing to say except. I still don't know fi my booking has been moved.
Stayed 2 nights in Aug 2020
Response from Cheshta on Aug 19, 2020
Thanks for the positive rating. Hope to welcome you again soon. Regards, Jacob

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend with friends
Lovely little set of lodges, close to main roads but surpisingly quiet and tucked out the way. Lots of pubs near by and great for a weekend away. Perfect place to stay whilst visiting some friends for a birthday gathering
Stayed 2 nights in Aug 2020
Response from Cheshta on Aug 12, 2020
Hi, Josh! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Jacob

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2020
Response from Nur on Jul 27, 2020
We are sorry for the inconvenience, we can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Nur

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from David on Jun 28, 2020
Hi, Michael! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, David!

8/10 Good

Stewart

Liked: Staff & service
Stayed 1 night in Jun 2020
Response from Cheshta on Jun 28, 2020
Thanks for the positive rating, Stewart! Hope to welcome you again soon. Regards, Joel

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed whilst the pandemic was happening. Great communication via phone to keep social distance! Top notch
Stayed 3 nights in May 2020
Response from Cheshta on Jun 27, 2020
Thank you for your appreciation, Paul! We hope to give you a consistent service every time. Regards, Joel

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2020
Response from Cheshta on Jun 16, 2020
Glad to see that you have rated us positively, Adrian! Do give us more chances to delight you in the future. Regards, Joel

8/10 Good

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2020
Response from Cheshta on May 23, 2020
Glad to see that you have rated us positively, Alex! Do give us more chances to delight you in the future. Regards, Jane

8/10 Good

Chris

Business traveler
Liked: Cleanliness, room comfort
Just stopover
Stayed 1 night in Apr 2020
Response from Cheshta on May 2, 2020
Thanks for the positive rating, Chris! Hope to welcome you again soon. Regards, James

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No chair , jacuzzi good
Good location just on A1 ,get into town 30min(no traffic) Stayed during covid so no food etc. No chair in room , jacuzzi bath and power shower made up for it
Stayed 1 night in Apr 2020
Response from Ammy on Apr 23, 2020
Hi, Peter, Thanks for the feedback, as it has been communicated with the relevant department, they will look into this issue and will change accordingly. Regards, William.

10/10 Excellent

Anubhav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
Amazing and quite location just off A1M
Stayed 1 night in Mar 2020
Response from Cheshta on Apr 7, 2020
Hi, Anubhav! We are glad to see that you liked our services. Regards, Jordan

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Comfortable bed and great shower. I would recommend OYO Tudor Oaks.
Stayed 1 night in Mar 2020
Response from Ammy on Apr 3, 2020
Thank you for your appreciation, Stephen! We hope to give you a consistent service every time. Regards, Michael

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Mar 2020
Response from Ammy on Apr 5, 2020
Good to hear you enjoyed our services. Have a relaxing day ahead:) Thanks, Michael

6/10 Okay

Patrick

Business traveler
Disliked: Staff & service
The hotel has opened too soon - it is not ready!
Note: when you arrive there is no reception, you must call a number to get instructions. The room was newly furnished & decorated, but had faults eg every tap was hot water (no cold?!) making the shower unusably hot. There was a desk but no chair. The Wi-fi did not work. Tea / coffee facilities was a single tea bag. I had to go out to buy toilet roll. The room was not serviced as promised, so I had to buy coffee. In summary this hotel has potential but it is not ready & does not meet expectations, even if it is cheap!
Stayed 4 nights in Mar 2020
Response from Ammy on Mar 21, 2020
Hi, Patrick! We are sorry for the inconvenience caused to a valuable guest like you. We want to ensure a relaxing experience for our guests. Request to treat this as an odd incident and we will make sure that the issue will be fixed at the earliest. Looking forward to serving you soon. Regards, Ryan

8/10 Good

clive

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay .Clean and tidy.
Stayed 1 night in Mar 2020
Response from Ammy on Mar 18, 2020
Thank you for rating us super, Clive, Delighted to know you liked our services. Hope to welcome you again soon Regards, Ammy

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on Mar 12, 2020
Glad to see that you have rated us super, Thomas! Hope to serve you soon with an even more happening stay. Regards, Oliver

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on Mar 8, 2020
Hi, Jason! Thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Ammy

10/10 Excellent

Bernardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
I was very pleased with my stay at this Hotel, very friendly stuff and a lovely place to stay. Overall a pleasant stay. Thank You
Stayed 4 nights in Feb 2020
Response from Ammy on Feb 23, 2020
Thanks for such a lovely review, Bernardo! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice. It was a very scenic place. Nice for family or solo.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 18, 2020
Great to hear this, Christina! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

6/10 Okay

Sue

Business traveler
Tv didn’t work.so I was moved out of my double room to a single room
Stayed 1 night in Feb 2020
Response from Ammy on Feb 13, 2020
Hey, Sue! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on Feb 8, 2020
Hey Greg, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

8/10 Good

Leisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Excellent customer service.
Stayed 5 nights in Jan 2020
Response from Cheshta on Feb 9, 2020
Thanks for such a lovely review, Leisa! We will strive to keep up with your expectations always. Regards, Cheshta