Absolutely love BHI and had a great trip, and overall the rental was good, but there were some cons with the rental that kept it from getting 5 stars: 1) biggest concern was that the doors wouldn't lock. There's a note about having to lift the door/handle and try that way, which we did, but we figured out the actual construction of the knobs keeps the latch from fully extending...so it was literally impossible to lock. The good news is that BHI feels extremely safe, so it wasn't a huge concern...but would be anywhere else! 2) I had called the rental company prior to the trip and they agreed to an early check in. But when we arrived, the cleaning service had just arrived and we weren't able to get into the house until the standard 4pm time. 3) Outside trash was left from the prior renters. Our stay didn't overlap trash day, which we understood, but it's still kind of off-putting to have overstuffed trash bins with someone else's garbage when you're paying as much as you are. 4) The kitchen has most cooking utensils, but is missing key things like salt. It'd be nice if someone was checking a 'standard inventory' list to make sure the basics were there. 5) It was very cold/windy when we were there and it'd be nice if the golf carts had plastic coverings to help shield the wind like other rentals we've stayed at do. Not a huge issue at all, and the carts worked well, just would've been nice to have. Loved the trip and will absolutely come back to BHI, but will likely look for another place to rent.
