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フェアモント バクー - フレーム タワーズの口コミ

5 out of 5
フェアモント バクー - フレーム タワーズ
1a Mehdi Huseyn Str, Sebail District, Flame Towers, Baku

口コミ

8.8

非常に良い

評価 10 - 45 件の口コミ中 29 件が非常に良い" "
評価 8 - 45 件の口コミ中 8 件が良い" "
評価 6 - 45 件の口コミ中 6 件が普通" "
評価 4 - 45 件の口コミ中 1 件が不満" "
評価 2 - 45 件の口コミ中 1 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

6/10 (普通)

Carsten

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very well maintained rooms and nice front desk staff. Service staff at breakfast not professional and even not well dressed and disheveled. Bad experience
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jaemin

2023 年 11 月に 2 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Mr. Jae Min,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

8/10 (良い)

Rebecca

良かった点 : 施設のコンディションと設備、客室の快適度
Great hotel but lagging simple procedures.
Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard. The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal. There are plenty of coffee shops and restaurants in this hotel but not much around the area. The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel). The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.
2023 年 9 月に 1 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Ms. Rebecca,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

10/10 (非常に良い)

John-Christopher

2023 年 9 月に 3 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Mr. John-Christopher,We very much appreciate your review regarding your stay at Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

8/10 (良い)

Zamir

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice experience
Roon is big and very convenient. Sadly, we had a rear city view which spoiled our experience. For 3 days in a raw we had to call service center to ask for hands towels which were missing from an unknown reason. Relatively nor far from the old city if you use the near by monorail.
2023 年 9 月に 6 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Mr. Zamir Segev,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tarlan Niyazova Front Office Manager

10/10 (非常に良い)

Bhupendra

2023 年 9 月に 1 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Mr. Bhupendra,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

Tomas、PRAGUE

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
we missed the service at the pool and a richer breakfast
2023 年 8 月に 3 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Mr. Tomas,Thank you for the review of our hotel.We hope to welcome you back to our property soon.Sincerely,Tarlan NiyazovaFront Office Manager

4/10 (不満)

宿泊されたお客様

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 8 月に 3 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Guest,Thank you for the review of our hotel.Kindly be informed that it would be much appreciated if you could share any detail related to your experience at our property as in this case with no full name or stay details are indicated.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 (普通)

ASHISH

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The location is excellent. Limited food choices for vegetarian Indians. Considering the number of Indian tourists going to Baku and also staying in Fairmont Hotel, an Indian chef should be there to plan the menu. The dining room staff needs more training to handle guests and volume. Most servers usually run around without any proper plan. I think they were college graduates as they lacked professional approach. In the morning the breakfast area used to be a chaos due to responsibilities not clearly assigned. The room used to get serviced by 5 pm next day. Also, the hotel is very frugal in providing water bottles, tea, etc in the room.
2023 年 8 月に 4 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Mr. Ashish,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 (普通)

宿泊されたお客様

No fridge or mini bar in the room No toilet utensils
2023 年 8 月に 5 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Guest,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

2/10 (非常に不満)

Yakov

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is a disgrace to the wonderful city of Baku. You are only paying for the view of the beautiful city from the room, but the hotel itself is terrible, with service at the level of cheap motels in residential areas. They didn't even want to unlock our refrigerator and required a deposit, even though the room cost about $500 for one day. By the way, the $200 deposit was never returned; it's been 2 months. I don't recommend ever staying in this dump.
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Mr. Yakov,Thank you for taking the time to tell us about your experience at Fairmont Baku - Flame Towers.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tarlan NiyazovaFront Office Manager

6/10 (普通)

Meshaal

良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
Bad
2023 年 7 月に 7 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Mr. Meshaal,We very much appreciate your feedback regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Guest,Thank you for the great review of our hotel.We hope your next experience will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

PAUL、Manchester

2023 年 7 月に 1 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Mr. Paul,We very much appreciate your feedback regarding your stay at Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

sedat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Mr. SedatThank you for the great review of our hotel!We are delighted that you enjoyed your stay and hope your next visit will be as pleasant as the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 (良い)

Pedro Alberto Plaza

家族旅行
良かった点 : 清潔度、スタッフとサービス
Lo mejor es que se encuentra en las icónicas flame towers, el mantenimiento de las instalaciones se encuentra descuidado.
2023 年 4 月に 3 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 5 月 10 日)
Dear Mr. Plaza Gonzales,We very much appreciate your comments regarding your stay at Fairmont Baku Flame Towers.Thank you for sharing your feedback and we hope your next visit will be more pleasant than the previous one.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

JANOS、Budapest

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
THE BREAKFAST IS DELICIOUS AND WITH A PLENTY OF VARIETY, BUT RELATIVELY EXPENSIVE. the funicular is a good option for the seaside promenade
2023 年 4 月に 3 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 5 月 2 日)
Dear Mr. Janos, We would like to thank you for taking the time to write your feedback regarding your stay at Fairmont Baku Flame Towers. We are delighted that you enjoyed your stay and hope to welcome you back soon.Sincerely, Tarlan Niyazova Front Office Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 2 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Guest,Thank you for the review of our hotel.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

ALONA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel! Best staff!!!!! Spotless clean!! Amazing location!! Thank you!!! ❤️
2023 年 4 月に 9 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Ms. Alona,Thank you for the great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again soon.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

Bjorg

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Godt hotell
Vi fikk oppgradering fra city view til sea view fordi jeg ba om det. Superhyggelig betjening, spesielt i frokostsalen, men veldig hyggelig ellers også. Rommet var stort nok, men neppe 50 kvm. Veldig gode senger. Hørte ingen støy fra naborom.
2023 年 3 月に 10 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 3 月 15 日)
Dear Mr. Bjorg,Thank you for the great review of our hotel!We hope to welcome you soon at our hotel.Sincerely,Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

Anders

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastisk hotell. Nydelig mat, god service, fine faiclititer. litt lite badebasseng, min venn Olav var ikke fornøyd med massasjen han fikk på spaet og hadde vondt i ryggen etter massajse. jeg var medium fornøyd med massasjen jeg fikk.Kebab tilgjenglig på roomservice var av ypperste ypperste klasse.
2022 年 12 月に 2 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2022 年 12 月 15 日)
Dear Mr. Hagestande,We very much appreciate your comments regarding your stay at Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that yours and Mr. Olav's next visit will be more pleasant.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 (良い)

James

2022 年 11 月に 4 泊滞在

10/10 (非常に良い)

JARRID

2022 年 11 月に 5 泊滞在

10/10 (非常に良い)

Evgeny、Moscow

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was excellent My Expedia status was recognized, I’ve got early check in and my room was upgraded. Great view from the room.
2022 年 10 月に 1 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2022 年 10 月 31 日)
Dear Mr. Evgeny,Thank you for the great review of our hotel.We are glad that you enjoyed your recent stay with us, and we hope to welcome you back very soon.Sincerely,Tarlan NiyazovaFront Office Manager

8/10 (良い)

VIVEK

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Breakfast needs improvement
Hotel is very good but the morning breakfast was less than average.
2022 年 10 月に 2 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2022 年 10 月 17 日)
Dear Mr. Vivek, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Tarlan Niyazova Front Office Manager

10/10 (非常に良い)

Khalid

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Hotel, spacious room
2022 年 9 月に 1 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2022 年 9 月 26 日)
Dear Mr. Khalid,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

Pedro

2022 年 9 月に 1 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Mr. Pedro,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

Pedro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel with amazing views. The room was spacious and modern, and the views over Baku bay were worth every penny!!! Excellent.
2022 年 9 月に 2 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2022 年 9 月 26 日)
Dear Mr. Pedro,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

Stephen、Bury

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional in every way
2022 年 9 月に 7 泊滞在
Tarlan Niyazovaからの返信 (投稿日 : 2022 年 9 月 26 日)
Dear Mr. Stephen,We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. Thank you for sharing your experience, and we hope your next visit will be as pleasant.Best Regards, Tarlan NiyazovaFront Office Manager

10/10 (非常に良い)

Klaudia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel with convenient location and great view on the Baku city - the staff is friendly and helpful.
2022 年 8 月に 3 泊滞在
Gunay Suleymanli Guest Relations Supervisorからの返信 (投稿日 : 2022 年 8 月 22 日)
Dear Klaudia, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 (非常に良い)

Morten Enger

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 3 泊滞在
Gunay Suleymanli Guest Relations Supervisorからの返信 (投稿日 : 2022 年 8 月 15 日)
Dear Morten Enger, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
5 star hardware! 5 star service!
Good location. Iconic landmark. Gold status recognised, free room upgraded and late check out.
2022 年 7 月に 1 泊滞在
Gunay Suleymanli Guest Relations Supervisorからの返信 (投稿日 : 2022 年 8 月 15 日)
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

6/10 (普通)

Jabor

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Good view Dirty sheets, dirty toilets
2022 年 6 月に 4 泊滞在
Gunay Suleymanli Guest Relations Supervisorからの返信 (投稿日 : 2022 年 7 月 3 日)
Dear Mr. Jabor, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor

10/10 (非常に良い)

Eyad

2022 年 6 月に 4 泊滞在
Gunay Suleymanli Guest Relations Supervisorからの返信 (投稿日 : 2022 年 6 月 28 日)
Dear Mr Eyad, We much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 (非常に良い)

Ali

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 5 月に 7 泊滞在
Gunay Suleymanli Guest Relations Supervisorからの返信 (投稿日 : 2022 年 5 月 26 日)
Dear Mr. Ali, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 (非常に良い)

Sara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel!
2021 年 11 月に 2 泊滞在
Gunay Suleymanli Guest Relations Supervisorからの返信 (投稿日 : 2022 年 5 月 26 日)
Dear Ms. Sara, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor

10/10 (非常に良い)

Leone、City island

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an absolutely fantastic stay here at the Fairmont Baku hotel. Incredible staff.They do everything to make you happy. The hotel is beautiful, extremely conveniently located with all the amenities one can think of. The rooms are incredibly large with breathtaking views of the city or the sea. Everything here is 1st class.
2022 年 3 月に 3 泊滞在
Anar Osmanovからの返信 (投稿日 : 2022 年 4 月 8 日)
Dear Leone, we very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anar Osmanov Front Office Manager

10/10 (非常に良い)

Ehab

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在
Gunay Allahverdiyeva Guest Relations Supervisorからの返信 (投稿日 : 2022 年 2 月 26 日)
Dear Mr Ehab, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 3 泊滞在
Gunay Allahverdiyeva Guest Relations Supervisorからの返信 (投稿日 : 2022 年 2 月 6 日)
Dear Valued Guest, Thank you for sharing your experience with Fairmont Baku - Flame Towers! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 (非常に良い)

Furkan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Die Mitarbeiter sind sehr nett. Das Essen generell ist super. Die Zimmer sind riesig. Gerne wieder!
2021 年 12 月に 3 泊滞在
Gunay Allahverdiyeva Guest Relations Supervisorからの返信 (投稿日 : 2021 年 12 月 31 日)
Dear Mr. Furkan, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

8/10 (良い)

Manuel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff at Kamran was our waiter every night and he was just out of this world with the level of service he provide. As well the team of the front desk and phone very cordial and helpful, my room lights were turning on by themselves however just made one call and they came to fixe it right away same for the water pressure.
2021 年 12 月に 2 泊滞在
Gunay Allahverdiyeva Guest Relations Supervisorからの返信 (投稿日 : 2021 年 12 月 7 日)
Dear Manuel, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I will share your comments with our team as well as Kamran. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 (非常に良い)

Ila

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I can’t say enough about Shahriyar and Emil. They were beyond any of my expectations. Customer service that they showed was more that you can ever expect. Never seen anything like that. Those guys are the best
2021 年 11 月に 8 泊滞在
Gunay Allahverdiyeva Guest Relations Supervisorからの返信 (投稿日 : 2021 年 11 月 30 日)
Dear lla, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

8/10 (良い)

samah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cridt card issues
Every thing is perfect, cridt card issues as the payment declined some times for international credit cards.
2021 年 11 月に 3 泊滞在
Gunay Allahverdiyeva Guest Relations Supervisorからの返信 (投稿日 : 2021 年 11 月 29 日)
Dear Mr. Samah, Thank you for taking the time to share your comments regarding your recent stay with us. Your comments and feedback are greatly appreciated and welcomed by us at Fairmont Baku. We are very much looking forward to the opportunity of welcoming you back to Fairmont Baku Flame Towers Azerbaijan. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor

10/10 (非常に良い)

ZVIA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fairmont hotel # amazing holiday
The time at fairmont hotel was amazing!!! Beautiful place, great staff, very clean, the spa, restaurant... I got a quick answer for everything. The place how was less then good was the staff how help at the table in the dining room. But everything else was so perfect, that we where happy we chose fairmont. Thank you!!!!!
2021 年 10 月に 3 泊滞在
Gunay Allahverdiyeva Guest Relations Supervisorからの返信 (投稿日 : 2021 年 10 月 26 日)
Dear ZVIA, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,