All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We love staying at the ZAZA Austin. It’s so beautiful and the customer service is outstanding. Jakob at the front desk always goes above and beyond. The guys in the Valet are amazing as well!!! Great place to stay!
My husband tried to check in before me and Jacob was extremely rude as well as the manager. He did not have the reservation number and was told he could not check in because the reservation was only in my name! Terrible customer service.
On the other hand, the girls in the dining room were great; very friendly after such a horrible check in experience! Kudos to the bellman and valet as well!
Zaza you need to up your game by hiring friendly folks… after all we’re in Texas… the Friendly state.
Said it was a short walk to Moody theatre,it was not. Asked if hotel was busy and they said no and stuck us in a room with no view. Drove us down to the theatre and couldn’t find us at the same drop off place to pick us up. It cost a lot to get home. Won’t recommend or stay there again
james
Stayed 1 night in Apr 2024
Response from Olympia Showman Operations Manager Hotel ZaZa on Apr 24, 2024
Good afternoon James, I'm so sorry about the unpleasant stay you had with us. I want to apologize for the difficulty you faced when it sounds like you came into town for a special event. In Austin there are several venues named Moody, center, amphitheater, theatre. Although Hotel ZaZa is within walking distance to the Moody Theatre it seems like you might have been headed to the Moody Center. I'm so sorry our team provided you with misinformation and didn't ask enough clarifying questions to find out exactly where you were going.Roads around the Moody Center can be pretty crowded when an event lets out and pickups aren’t as easy as the drop offs with road closures and traffic. I apologize that you had to make your way back to the hotel on your own.Last night the hotel was over 90% occupied and there were not any available upgrades. I can assure you that you got the view and room type you booked and were not downgraded into something with no view.Austin is a great city for events and live music and we'd love to have you back when you return to Austin so we can show you the best what Hotel ZaZa can offer.
Excellent as always! ZaZa brand is consistent. We’ve stayed in Dallas and Houston several times but this was the first stay in Austin. Highly recommend!
We love Austin and Hotel Zaza! Check in inside was wonderful!
We did however have a terrible experience with the porter/ bellman outside. He did not want to help us get our things out from the car. We reported it to the front desk. Perhaps they are short staffed, but there is no excuse . The room and bed are AMAZING !
Maria
Stayed 1 night in Apr 2024
Response from Olympia Showman Operations Manager Hotel ZaZa on Apr 15, 2024
Thanks so much for talking with us today, and I'm so glad we could turn around the rest of your stay. We hope to see you next time you're in Austin!
Beautiful hotel, location very central, there’s a lot of attention to detail and everything is immaculate. There’s a lot of construction going on nearby so a bit noisy on weekdays.
simon
Stayed 3 nights in Apr 2024
10/10 Excellent
Loretta, New Brunswick
Apr 5, 2024
Liked: Cleanliness, amenities
I loved the coffee bar every morning! The staff was friendly. Room was super clean. I loved the pool area. Highly recommend this hotel!!
Response from Olympia Groskurth Operations Manager ZaZa Austin on Apr 9, 2024
Hi Alfredo, We would love to get some more information from you regarding the 1 out of 5 score you gave the hotel. On our end, it looks like your bookings at the hotel were canceled prior to arrival. We'd enjoy hearing from you and getting to chat!
What a gem in downtown Austin. I loved the decor throughout the hotel; lots of art and eclectic pieces. The staff were extremely helpful and very friendly.