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"I love staying at Brown. This is my third visit. The staff is very kind to me and always willing to go the extra mile. The area is perfect. I enjoy walking around the neighborhood. There are pharmacies, restaurants and malls in the surrounding area. I feel very safe. I am looking forward to staying at Brown again. I highly recommend the kind staff, beautiful neighborhood and piece of mind the Brown Hotel allows. "

"Too hot in the rooms and slow internet "

"PROS: - great location, walking distance to some famous places of interest; - beautiful and big room - delicious breakfasts with lots of options - polite, helpful, and friendly personnel - swimming pool is large and warm - and overall just a very nice hotel CONS: - rug in a room was not very clean, could see some dirty spots on it; - room can be very very cold in winter, so have to keep a heater on all the time which can lead to a dry air; - frequent smells of food coming from the hotel...

"I arrived a lot earlier of my check in time, I am a tourist and my plane was at 8 am. Upon check in the 2 girls charged me $66 for 4 hours of earlier check in and didn’t even give me a receipt. I paid for the hotel $60 but extra 4 hours cost me $66. So stupid and weird. I would really love to talk to their owner or manager at that time but there was any on duty. The hotel is nice but these two girls ruined my stay for overcharged "

"The hotel was good for the location. It had a stop of the bus taking you to the airport directly. My room was very spacious, and this was the cheapest room on the property. The breakfast was not a buffet and I had to book a time for my breakfast and choose the menu. Still, the cook was not available at the appointed time and I had to wait."

"3 adult men were suggested to sleep in one King bed!!! Wow! We were really shocked how unfriendly the check in progress can be!!! The manager at the reception told us that they are lack of twin rooms. We were suggested to use one King bed for three of us!!!!)) Can you really imagine this?!))) By the way, we are are 3 adult men, we are very friendly but we're not eager to sleep all together. I'd like to remind that we payed the room for 3 adults and requested a twin bed and an extra bed."

"It is ok but poor room service."

"Really nice and friendly "

"Nice hotel. good location. Close to the American embassy."

"Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing Nur-Sultan has to offer. This hotel is good value for money, recommendIng this hotel For a short stay "