Exterior

Reviews of JW Marriott Anaheim Resort

4.5 out of 5
JW Marriott Anaheim Resort
1775 SOUTH CLEMENTINE ST, Anaheim, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 911 out of 1316 reviews" "
Rating 8 - Good. 226 out of 1316 reviews" "
Rating 6 - Okay. 85 out of 1316 reviews" "
Rating 4 - Poor. 51 out of 1316 reviews" "
Rating 2 - Terrible. 43 out of 1316 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely exceptional!
Stayed 6 nights in May 2024
Response from Director on May 26, 2024
Dear Christine, Thank you for being our guest at JW Marriott, Anaheim Resort. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with them. We appreciate the review and look forward to hosting you again.All the best,Jovani Guzman,Director

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 4 nights in May 2024
Response from Director on May 25, 2024
Dear David, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort which is designed to uplift the soul and enrich the body, spirit, and mind. It was a pleasure hosting you, and we hope to see you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Kasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Director on May 24, 2024
Dear Kasha, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott, Anaheim Resort for another spectacular escape.All the best,Jovani Guzman,Director

6/10 Okay

Jimmy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking distance.
Stayed 1 night in May 2024
Response from Director on May 23, 2024
Dear Jimmy, Thank you for choosing our hotel for your visit to Anaheim. While we are glad you were satisfied with many aspects of your stay, we regret the inconvenience you had with our parking. We are continually striving to improve our services and guest experiences, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.All the best,Jovani Guzman,Director

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director on May 24, 2024
Dear Ruben, We are grateful for your generous rating. At JW Marriott, Anaheim Resort, we strive to create a serene haven that elevates your stay to extraordinary. It was our pleasure to have provided you with a personalized and distinctly elevated visit. We look forward to your return to provide even more captivating experiences tailored just for you.All the best,Jovani Guzman,Director

8/10 Good

LINDA, Parksville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. A bit chaotic to get our room, but once we got situated, if was great. Lobby bar is great!
Stayed 4 nights in Apr 2024
Response from Director on May 23, 2024
Dear Linda, Thank you for the kind review. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. We appreciate you choosing JW Marriott, Anaheim Resort; we hope to have the opportunity to accommodate you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

PARAS, Ahmedabad

Traveled with family
Liked: Cleanliness, amenities
Nice palace
Stayed 2 nights in May 2024
Response from Director on May 20, 2024
Dear Paras, Thank you for choosing JW Marriott, Anaheim Resort, and for the warm compliment. We are glad you enjoyed your stay with us at our modern luxurious resort here in Anaheim, designed to uplift the soul and enrich the body, spirit, and mind. We hope to welcome you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Stacey, Phiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Rooms are quiet and so comfortable. Staff is incredibly friendly. Great hotel.
Stayed 1 night in May 2024
Response from Director on May 20, 2024
Dear Stacey, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. We understand the importance of details that make up a significant stay and are happy knowing our comfortable accommodations and excellent location, enhanced your visit with us. It was a pleasure hosting you, and we hope to see you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Manjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director on May 17, 2024
Dear Manjot, Thank you for the outstanding rating. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott, Anaheim Resort; we hope to have the opportunity to accommodate you again soon.All the best,Jovani Guzman,Director

8/10 Good

Niki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for Disneyland and it was a very convenient distance from the park. Staff was very friendly and accommodating.
Stayed 4 nights in May 2024
Response from Director on May 15, 2024
Dear Niki, Thank you for choosing JW Marriott, Anaheim Resort, for your recent stay. We are delighted to hear you loved our outstanding associates and that we provided you with inspiring, modern luxury during your visit to Disneyland. We look forward to welcoming you again the next time you return to the area.All the best,Jovani GuzmanDirector

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back
Stayed 1 night in May 2024
Response from Director on May 13, 2024
Dear Abigail, Thank you for your fantastic rating. We are delighted to know you loved every aspect of our hotel. We look forward to welcoming you back to JW Marriott, Anaheim Resort.All the best,Jovani GuzmanDirector

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property to stay at while visiting Disneyland
Stayed 4 nights in May 2024
Response from Director on May 21, 2024
Dear Anthony, Thank you for choosing JW Marriott, Anaheim Resort, for your visit. We are delighted to hear you enjoyed our resort and that we provided you with inspiring, modern luxury during your visit to Disneyland. It is lovely to read about the unforgettable memories you made here in Anaheim and that we could play a memorable part in your vacation.We look forward to welcoming you again on your next visit to the area.All the best,Jovani Guzman,Director

10/10 Excellent

Joy Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The staff was great and the valets where all very welcoming.
Stayed 4 nights in Apr 2024
Response from Director on May 10, 2024
Dear Mr. Lee, Hearing about your exceptional experience with our staff brings us great joy. We pride ourselves on our attentive and caring team, and your feedback affirms our commitment to hospitality. JW Marriott, Anaheim Resort looks forward to your return for another extraordinary stay.All the best,Jovani GuzmanDirector

2/10 Terrible

Emily

Stayed 5 nights in Apr 2024
Response from Director on May 23, 2024
Dear Emily, Thank you for choosing our resort and taking the time to rate your stay. We regret not meeting your expectations. It is always our passion to provide enriching experiences with attention to craft and detail. We want to extend our apologies for not doing so during your time with us. We hope to have another chance to provide you with the enriching visit you deserve. All the best,Jovani Guzman,Director

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great thank you again
Stayed 2 nights in May 2024
Response from Director on May 6, 2024
Dear Sergio, It was a pleasure receiving your fantastic rating for JW Marriott, Anaheim Resort. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.All the best,Jovani GuzmanDirector

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Director on May 6, 2024
Dear Amanda, We are thrilled you had an excellent stay at JW Marriott, Anaheim Resort, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.All the best,Jovani GuzmanDirector

8/10 Good

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Unfortunately the room wasn’t ready until 06:30 pm and no late check out. Even though the room took way too long to get the 1st night.
Stayed 1 night in May 2024
Response from Director on May 3, 2024
Dear Fernando, Thank you for choosing to stay with us. We appreciate your compliments about our property. However, we sincerely apologize for the inconvenience and frustration you experienced due to your room not being available upon your arrival. It is certainly not the kind of experience we strive to provide our valued guests. We understand the importance of a smooth check-in process, and we regret that this was not your experience. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known forAll the best,Jovani Guzman,Director

10/10 Excellent

Thi

Stayed 6 nights in Apr 2024
Response from Director on May 19, 2024
Dear Thi, Thank you for choosing to stay with us at JW Marriott, Anaheim Resort, and for taking the time to post a generous rating. We enjoy learning when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to Anaheim.All the best,Jovani Guzman,Director

2/10 Terrible

kamajit

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I wouldn’t not stay here rooms services was not picking up my phone. I had to walk down to receptionist to get everything done. Will I stay here ? No you better off finding somthing else than this place. When we entered are room no soap no brushes no coffee mugs I had to literally go down and get them in bag all this should be put in room before guest arrived.
Stayed 2 nights in Apr 2024
Response from Director on Apr 29, 2024
Dear Kamajit, Thank you for choosing us for your recent visit. We want our guests to experience genuine, attentive, and warm service throughout their stay; therefore, we apologize that our associates were not responsive to your calls and that you were disappointed with the lack of amenities in your room. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals to ensure this is not repeated. We hope you will reconsider us so that we can provide you with the attentive hospitality for which we are known.All the best,Jovani GuzmanDirector

8/10 Good

Deepak, FREMONT

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the stay here barring couple of minor problems.
Stayed 3 nights in Apr 2024
Response from Director on Apr 28, 2024
Dear Deepak, Thank you for being our guest at JW Marriott, Anaheim Resort, and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences.All the best,Jovani GuzmanDirector

10/10 Excellent

heather

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director on Apr 24, 2024
Dear Heather, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott, Anaheim Resort for another spectacular escape.All the best,Jovani Guzman,Director

10/10 Excellent

Liliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Apr 2024
Response from Director on Apr 22, 2024
Dear Liliana, We are so pleased to know our associates made your experience at JW Marriott, Anaheim Resort, memorable. Our team's dedication to extraordinary hospitality and warmth is invaluable. Thank you for your kind words, and we look forward to making your next visit just as special.All the best,Jovani Guzman,Director

10/10 Excellent

Kai Ming

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 6 nights in Apr 2024
Response from Director on Apr 22, 2024
Dear Mr. Ming, We are so pleased you had an enjoyable experience during your time with us. It’s our priority to offer a tranquil and uplifting escape, and we are glad to have achieved this for you. We look forward to your return to JW Marriott, Anaheim Resort.All the best,Jovani Guzman,Director

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Everything was great besides the pool being on the wrong side of the building. Full shade by 2 pm when we were there. Also, the pool was not heated even though they claim it is.
Stayed 4 nights in Mar 2024
Response from Director on Apr 19, 2024
Dear Jeffrey, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations with regard to the pool. We want to extend our apologies for any inconvenience caused, and we will share your comments with our team as we are continually looking for ways to elevate our guest experience on all levels. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences.All the best,Jovani Guzman,Director

10/10 Excellent

William Wei-Lun

Stayed 3 nights in Apr 2024
Response from Director on May 2, 2024
Dear Mr. Wei-Lun, Thank you for staying with us and your gracious rating. On behalf of all of us at JW Marriott, Anaheim Resort we would like to invite you for another outstanding visit.All the best,Jovani GuzmanDirector

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 4 nights in Mar 2024
Response from Director on Apr 11, 2024
Dear Tong, Thank you for choosing to stay with us and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our Anaheim. We look forward to your next visit to JW Marriott, Anaheim.All the best,Jovani Guzman,Director

10/10 Excellent

Smriti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Apr 2024
Response from Director on Apr 11, 2024
Dear Smriti, Thank you for your generous feedback and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott, Anaheim Resort for another exceptional and revitalizing experience.All the best,Jovani Guzman,Director

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel stays I have ever had! The customer service was above and beyond! Loved that it was walking distance to the park. The restaurants in the hotel were also phenomenal! Will definitely be staying at this property again on our next trip!
Stayed 3 nights in Jan 2024
Response from Director on Apr 10, 2024
Dear Ashley, Thank you for the outstanding review. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. It is also nice that you loved our perfect location and in-house restaurants. Thank you once more for choosing JW Marriott, Anaheim Resort; we look forward to having the opportunity to accommodate you again soon.All the best,Jovani GuzmanDirector

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director on Apr 9, 2024
Dear Saul, We are delighted you had an outstanding stay at JW Marriott, Anaheim Resort, and that you loved all aspects of our resort. Thank you for the excellent rating, and we look forward to hosting you again soon.All the best,Jovani GuzmanDirector

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful roof top garden! Staff are exceptionally kind and helpful.
Stayed 5 nights in Apr 2024
Response from Director on Apr 8, 2024
Dear Michelle, Thank you for the generous review. We enjoy hearing from our guests and are pleased we exceeded your expectations. We appreciate you mentioning how much you loved our Secret Butterfly Garden and Digital Forest as well as our outstanding associates. It was our pleasure serving you at JW Marriott, Anaheim Resort, and we look forward to your next visit. All the best,Jovani GuzmanDirector

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best customer service experience I’ve had in a long time. Not a days seems like no one is willing to help but ALL staff members at this location when above and beyond to make out as memorable stay. Will definitely be coming back soon. Thank you.
Stayed 1 night in Apr 2024
Response from Director on Apr 8, 2024
Dear Adrian, Thank you for the outstanding review. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. It is so wonderful to know you loved our perfect location. Thank you also for choosing JW Marriott, Anaheim Resort; we look forward to having the opportunity to accommodate you again soon.All the best,Jovani GuzmanDirector

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Director on Apr 7, 2024
Dear Cindy, Thank you for sharing the nice rating about your experience at JW Marriott, Anaheim Resort. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.All the best,Jovani Guzman,Director

8/10 Good

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good area. It’s very quiet. The 3 young men were welcoming, nice and very helpful as I arrived.
Stayed 2 nights in Apr 2024
Response from Director on Apr 5, 2024
Dear Natali, Thank you for choosing JW Marriott, Anaheim Resort, and for the kind review. We are glad you were pleased with our location and our cordial team members. We value your business and hope to welcome you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

William, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with 4 pcs bath. 15 min walk to DLR
Stayed 4 nights in Mar 2024
Response from Director on Apr 2, 2024
Dear William, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. We are happy knowing our spacious accommodations and the convenience of our location, enhanced your visit with us. It was a pleasure hosting you, and we hope to see you again soon.All the best,Jovani Guzman,Director

8/10 Good

Mohammad Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to check in at 4pm and were informed the room is not ready yet. We left and came back at 6:45pm and still didn't have the room ready.
Stayed 3 nights in Mar 2024
Response from Director on Apr 2, 2024
Dear Mr. Ali, Thank you for choosing us. We are sorry to hear that your room was not ready upon arrival and the delay you experienced in getting your accommodations ready. It is certainly not the kind of experience we strive to provide our valued guests. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.All the best,Jovani Guzman,Director

10/10 Excellent

Colin

Stayed 2 nights in Mar 2024
Response from Director on Apr 3, 2024
Dear Colin, Thank you for rating your stay at JW Marriott, Anaheim Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Director on Apr 2, 2024
Dear Elizabeth, Thank you for the outstanding rating. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott, Anaheim Resort; we hope to have the opportunity to accommodate you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simply the best!
Stayed 1 night in Mar 2024
Response from Director on Apr 1, 2024
Dear Daniel, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. Our resort is designed to uplift the soul and enrich the body, spirit, and mind. It was a pleasure hosting your visit, and we look forward to seeing you again soon.All the best,Jovani GuzmanDirector

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, property conditions & facilities
It’s a great hotel, really, and if you need to stay decently close to Disneyland in a place that has a nice pool (but no hot tub, but huge bathtubs) and comfy beds, then choose this one. This review is more about the poor service we received when we checked in. There was one person at the desk, with a long line, and it took forever. Only to be told that only one room was available. It don’t matter that they have a guaranteed 4:00 check in as they kept apologizing to us that they were behind. A whole 2 hours later when we went back to the desk, they still didn’t have a room for us, until I pushed the issue, and low and behold, she magically found the room right beside us was empty! The constant apologizing and excusing was frustrating. No compensation was offered other than a few free coffees for the next day. The restaurant was also closed on the days we were there and the options around the hotel are really poor. Unless you drive, you aren’t eating well. You also pay a $30 resort fee per day that can go toward food for the day, but when some places are closed you’re limited only to their open bar/restaurant in the lobby. So, it’s a nice place, we were just not impressed with the service or the food options. Cheers.
Stayed 2 nights in Mar 2024
Response from Director on Apr 2, 2024
Dear Gina, Thank you for choosing JW Marriott, Anaheim Resort, for your recent visit. We are delighted to hear you enjoyed our outdoor pool as well as our comfortable beds and that we provided you with inspiring, modern luxury during your visit to Disneyland. However, we sincerely apologize for the inconvenience you faced during check-in due to the long wait and the poor service you received from our front desk associates. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in for all our guests. We also regret that your time with us was overshadowed due to the concerns you had with not being able to visit our on-site restaurants. We appreciate each of your remarks, and we indeed take your comments to heart. We look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve.All the best,Jovani GuzmanDirector

4/10 Poor

Thirumal R

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception service is rude and didn’t provide the room selected in booking.
Stayed 2 nights in Mar 2024
Response from Director on Apr 1, 2024
Dear Thirumal, Thank you for choosing us and for your candid feedback. We apologize that the room type you requested was not available. We regret the frustration and inconvenience this caused and are grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We are also sorry for the concern you outlined about our front desk service. Your valuable comments will be addressed with our associates in keeping with our commitment to inspired service. We hope you will stay with us again so we can provide the enriching experience you deserve.All the best,Jovani GuzmanDirector

8/10 Good

IK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but the tiny beds in a 5 star hotel just don’t cut it. That needs to be changed.
Stayed 4 nights in Mar 2024
Response from Director on Apr 1, 2024
Dear Ik, Thank you for taking the time to write a review about your recent stay. We are delighted to know we were successful in providing you with a memorable time here. Thank you also for your specific feedback regarding the size of your bed. Feedback like yours helps us as we strive to provide complete guest satisfaction. We look forward to your next visit to JW Marriott, Anaheim.All the best,Jovani GuzmanDirector

10/10 Excellent

Carrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean rooms, staff was so friendly and welcoming.
Stayed 3 nights in Mar 2024
Response from Director on Mar 31, 2024
Dear Carrie, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. We understand the importance of details that make up a significant stay and are happy knowing our welcoming accommodations and devoted associates enhanced your visit with us. Our resort is designed to uplift the soul and enrich the body, spirit, and mind. It was a pleasure hosting your stay, and we hope to see you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall
Stayed 2 nights in Mar 2024
Response from Director on Mar 30, 2024
Dear Charles, Thank you for choosing to stay with us at JW Marriott, Anaheim Resort, and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to Anaheim.All the best,Jovani Guzman,Director

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director on Mar 30, 2024
Dear Rosalyn, Thank you for taking the time to leave your generous rating. At JW Marriott, Anaheim Resort, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you, and we hope to have the pleasure of serving you again soon.All the best,Jovani Guzman,Director

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Property is new and rooms are clean and look new. Great bathroom. Not great for families as only one unheated pool with no hottub. Resort fee was added and room upgrade fee for higher floors and earlier checkin.
Stayed 3 nights in Mar 2024
Response from Director on Mar 28, 2024
Dear Michael, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay and loved our upscale accommodations. However, we are sorry that our hotel's amenities did not meet your expectations. We appreciate your remarks because it helps us to improve our services. We also regret your dissatisfaction with some of the extra costs associated with your visit. Everything we do aims to provide an authentic, joyful experience, and we are grateful for your feedback. We hope you will choose us again on your next visit to Anaheim.All the best,Jovani GuzmanDirector

10/10 Excellent

jose ignacio Paredes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Mar 2024
Response from Director on Mar 28, 2024
Dear Mr. Paredes, Your feedback is incredibly valuable to us. It is wonderful to hear how much you enjoyed your time with us. We look forward to having the pleasure of serving you again at JW Marriott, Anaheim Resort and provide with you another fulfilling experience.All the best,Jovani GuzmanDirector

10/10 Excellent

Zamina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Director on Apr 1, 2024
Dear Zamina, Thank you for taking the time to leave your kind rating. At JW Marriott, Anaheim Resort, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you and look forward to having the pleasure of serving you again soon.All the best,Jovani GuzmanDirector

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent about our stay. Would highly recommend and would stay again in an instant.
Stayed 4 nights in Mar 2024
Response from Director on Mar 27, 2024
Dear Philip, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. We understand the importance of details that make up a significant visit and are happy knowing you loved your time with us. Our resort is designed to uplift the soul and enrich the body, spirit, and mind. We look forward to seeing you again soon.All the best,Jovani GuzmanDirector

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Director on Mar 26, 2024
Dear Amanda, Thank you for the positive feedback. It is a pleasure knowing your visit with us was enjoyable. We look forward to seeing you again at JW Marriott, Anaheim Resort.All the best,Jovani GuzmanDirector

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was freezing cold and whoever designed where to put the pool should be fired. There is no sun on that side..
Stayed 4 nights in Mar 2024
Response from Director on Mar 27, 2024
Dear Billy, Thank you for reviewing our resort, JW Marriott, Anaheim Resort. We are pleased you enjoyed your overall stay and appreciate your four-star rating. However, we apologize for the frustration you encountered and the concern you had about the location of our pool. We have shared your feedback with the appropriate individuals as we continually strive to improve our guest experience. We are pleased you left the resort with an overall good impression. We look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve.All the best,Jovani GuzmanDirector