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Reviews of Leonardo Boutique Museumhotel

4 out of 5
Leonardo Boutique Museumhotel
Pieter Cornelisz. Hooftstraat 2, Amsterdam

Reviews

8.2

Very Good

Rating 10 - Excellent. 250 out of 537 reviews" "
Rating 8 - Good. 155 out of 537 reviews" "
Rating 6 - Okay. 79 out of 537 reviews" "
Rating 4 - Poor. 33 out of 537 reviews" "
Rating 2 - Terrible. 20 out of 537 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rossana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was okay. I was disappointment there was no one outside the hotel to help with my luggage. I had to carry my luggage ten steps up during my check in and check out. This establishment is not a handicapped/wheelchair friendly either.
Stayed 1 night in May 2024

8/10 Good

Danesha, Raleigh

Liked: Cleanliness, staff & service
The staff were wonderful. The hotel is a typical European hotel with the "base" rooms (the lower end cost wise) being subterranean and tiny. It was funky amd the floors were uneven in places, just like the old hotels in Europe. But the location can not be beat.
Stayed 2 nights in May 2024
Response from Hotelmanagement on May 9, 2024
Dear Danesha Thank you for your review. We appreciate your lovely words about our staff and location.If you visit us again please do not hesitate to reach out to us. We will make sure you will be assigned to a nice room. Kind regardsSeth - Guest Relations

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed Bugs! Stayed in March. Sewerage smell in lobby. Told of upgrade, but tiny room. Despite our late arrival, approx 10pm, Son's sofa bed not made. Asked for larger room, none available, given linens to make up sofa bed. Discovered bed bugs at 11:30 PM, couldn’t reach reception phone broken. Slept atop duvet. Morning: found more bugs, videoed, showed reception who were able to move us and to a larger room, surprisingly! no luggage help. Corridors leading to new room resembled staff quarters. Upon return and reflection we reached out by email and requested refund for our disturbed night, and subsequent disturbed nights with just the thought of bed bugs in mind, no response after reaching out twice. Even reached out to head office and no response. Would not stay again, would not recommend. If you still choose to stay after reading this review, then check your bed for bugs! Two of the reception team in particular were very efficient but the others were not interested, breakfast staff were pleasant just the sewage smell was off putting.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Hotelmanagement on May 9, 2024
Dear AlejandroThank you for your great review of our hotel.We are glad to see that you had a lovely stay with us. Hopefully we will be able to welcome you again in the future.Kind regardsSeth - Guest Relations

2/10 Terrible

Gwynnith, Clarksburg

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1)NO way to get heavy bags from the ground level up to the first floor other than to drag them up a flight of stairs. there is NO porter, NO help offered. 2)front desk clerks are frazzled, distracted, rude and unhelpful. Non existent customer care. 3)arrive at 2:30 pm told to come back (even though check in time is 2pm) Come back at 3pm given a room that’s NOT what I have a confirmation. 4)3rd attempt and ten more minutes: 5)Find a room and she says "I am upgrading you"!!!!! Whaaat - you are NOT upgrading me. This is the room I booked!!! 6)Spider webs and drapery is torn, cannot close. 7)lights don't work on bedside reading light - given a flashlight to read by! 8)bathroom so small you can barely move. Broken plug in sink, toilet not cleaned, shower stains not cleaned. Soap containers at sink and shower were COMPLETELY empty. Shower is a trickle. Water pressure so low, gadget to adjust between hot and cold never worked. 9)checkout a total failure in customer service. we paid in advance for breakfast but did not have time for it on our last day, asked for credit to be rudely told that since I paid in advance “it’s not usually done to refund” - so I said “listen, if it’s that important to you and you really need my money you can keep the 32€!” And then he doubled down on “it’s not usually done” attitude. Excuse me - I just overpaid for two nights of supreme discomfort in your shoddy hotel and you say that! They knew better than to ask me if I enjoyed my stay!
Stayed 2 nights in Mar 2023

2/10 Terrible

sonia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Primero darme una habitación inferior a la que pagué, y aunque nos cambiaron, la limpieza es horrible. Decía si usted quiere que limpien su cuarto pídalo con anticipación . Pues bien, por favor necesito que limpien todos los días, tenemos alergias , y si son 6 días cambien al menos una vez más la ropa de cama. “ no hay problema, así será.” Solo estiraban los edredones, dejaban la basura y el Baño ni lo tocaban . Regrese y me quejé, se miraban entre ellos y decían si mañana se le limpiara bien. A propósito dejé un Tylenol que se me callo y cositas en el piso, próximo día igual nada. Veníamos de Madrid Y Barcelona y que hoteles, limpieza y atención excelentes y precios. Aquí fue el súper caro con un servicio pésimo . Solo destacó a una chica filipina Ana, única todo el tiempo fue cortés y amable al punto que me dijo, no se preocupe yo llego a su cuarto y remuevo la basura del baño. Por supuesto le dije que no, que dejara que los de la limpieza lo hicieran. Fue la única que delante mío llamó a los de la limpieza, que por supuesto ni caso hicieron. ESTE HOTEL ES UN NO ROTUNDO.
Stayed 5 nights in Apr 2024

8/10 Good

Sanjive

Stayed 2 nights in Apr 2024
Response from Hotel Management on May 7, 2024
Dear SanjiveThank you very much for choosing Leonardo Boutique Museumhotel.We are delighted to see that you had a lovely stay in our hotel. Hopefully you will visit us again in the future. Kind regardsSeth - Guest Relations

10/10 Excellent

Maria Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this Hotel. Situated in the Museum district, Leonardo Museum Hotel was within walking distance to many museums, restaurants, the canal, tours, transportation, and sites. The washroom was a little on the small side but clean. No conditioner for your hair, but we just bought some at the local grocery store. Breakfast at the Hotel was excellent. Staff was friendly, professional and friendly. We thoroughly enjoyed our stay here.
Stayed 2 nights in Apr 2024
Response from SS on Apr 15, 2024
Dear Maria,Thank you so much for taking a moment to write this review. We are very happy to read that you had a great stay in our hotel! We hope we may welcome you again in our hotel soon again! Warm regards, Team Leonardo Boutique Museum Hotel

10/10 Excellent

Tamsin Samantha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the Leonardo Boutique with my 2 children and the room was spacious enough to fit us all comfortably. The location was perfect for museums and restaurants as well as the park. The breakfast was delicious and staff very friendly and helpful. The only small thing was they had run out of cheese toasties on the day we checked out and needed lunch before travelling to the airport, which was a bit tricky with kids needing lunch, but otherwise I would highly recommend and I will definitely return without children at some point.
Stayed 3 nights in Apr 2024
Response from SS on Apr 7, 2024
Dear Tamsin,Thank you very much for your review and your lovely comment. We are so happy for your lovely experience in our beautiful hotel and that you have been taken good care from our staff. We hope to welcome you again soon.Kind regards,Team Leonardo Boutique Museum Hotel

10/10 Excellent

Sreenivasa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to. Ryjks museum
Stayed 1 night in Mar 2024
Response from SS on Apr 7, 2024
Dear Sreenivasa,Thank you so mcuh for your review, it was our pleasure welcoming you to our hotel. We hope to welcome you again and give u an even better experience.Kind regards,Team Leonardo Boutique Museum Hotel

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Property conditions & facilities
I did not like the room, its was too small, the bed were uncortable, the location was good. Thats it.
Stayed 1 night in Mar 2024
Response from Maartje on Mar 28, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Team Leonardo Boutique

6/10 Okay

J

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
All's good for a central location hotel with this price. However the room did feel very dirty, it smells of carpet...the air in the room is very bad, even if you put the tag on to clean the room. They don't seem to clean it properly. The table still had bread crumbs from the last guest. The pillow smelled used too...
Stayed 2 nights in Mar 2024
Response from Team Leonardo Boutique Museumhotel on Mar 26, 2024
Dear J,Thank you for taking the time to share your feedback with us. We are pleased that you found our central location to be convenient for your needs.We sincerely apologize for the cleanliness issues you experienced in your room. This is definitely not up to our usual standards, and we will address this with our housekeeping team to ensure that proper cleaning procedures are followed diligently.Your comments are valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience that meets your expectations.Warm regards,Team Leonardo Boutique Museumhotel

4/10 Poor

Lauren

Traveled with group, Traveled with partner
Disliked: Cleanliness
The room unfortunately was tiny, cramped & stuffy. The bathroom like a cupboard, the nets and blinds covered in mold. Cushions unfortunately had stains on, there was a humming /rumbling noise all night every night in the room, tiny window you could barely open. The cheapest toilet paper ive ever used! It was like sandpaper. I was so disappointed in our stay as it looks lovely online and inside the foyer. Wouldn't recommend if you like spending time in your room, and want to chill out as it's tiny! It is however in a nice area. And staff are helpful and welcoming.
Stayed 3 nights in Mar 2024
Response from Team Leonardo Boutique Museumhotel on Mar 26, 2024
Dear Lauren,Thank you for taking the time to provide feedback on your recent stay. We apologize for the discomfort you experienced with the room size, condition, and amenities. Cleanliness and comfort are a top priority for us, and we regret that we missed the mark during your stay. We will address your concerns with our housekeeping and maintenance teams to ensure improvements are made. We are pleased to hear that you found our staff helpful and welcoming. We hope you may consider giving us another chance in the future.Warm Regards,Team Leonardo Boutique Museumhotel

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across from Rijks Museum and close to a green space, this hotel also was near canal cruises and yummy dining options.
Stayed 2 nights in Mar 2024
Response from Maartje on Mar 28, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Team Leonardo Boutique Museum

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service & lovely stay.
Stayed 2 nights in Mar 2024
Response from Team Leonardo Boutique Museumhotel on Mar 26, 2024
Dear Emma,Thank you for your kind words! We are delighted to hear that you had an incredible service and a lovely stay with us. We hope to welcome you back to Leonardo Boutique Museumhotel Amsterdam C soon.Warm regards,Team Leonardo Boutique Museumhotel

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and lovely staff. Lots of great restaurants and shops nearby.
Stayed 4 nights in Feb 2024
Response from Team Leonardo Boutique Museumhotel on Mar 26, 2024
Dear Angela,We are glad to hear that you enjoyed your stay with us, appreciated our nice rooms, and experienced the hospitality of our lovely staff. It's great to know that you found many wonderful restaurants and shops in the vicinity. Thank you for choosing Leonardo Boutique Museumhotel, and we hope to welcome you back soon!Warm Regards,Team Leonardo Boutique Museumhotel

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy for visiting the Rijksmuseum and Van Gogh Museum, a short walk to area full of restaurants of all cuisines. Easy to walk to and around the canals. Express bus from airport drops off very nearby - tip - the return bus has a stop outside the Bols Museum or look for the Spar shop ( not so much the Marriott as the ticket suggests). Tap water drinkable, kettle in room and mini fridge. Nice decor. Friendly staff. ‘Cosy room’ absolutely fine for one - or two if not large people- bed against the wall on one side.Hotel is a few minutes walk from some of the canal cruise departures. I felt quite safe walking back to the hotel in my own. Didn’t try the breakfast or cafe but it looked nice.
Stayed 3 nights in Feb 2024
Response from SS on Feb 23, 2024
Dear Hazel,Thank your very much for your kind review, we are so glad to hear that you enjoyed your time in Amsterdam and in our hotel, it was our pleasure having you in our hotel.Kind regards,Team Leonardo Boutique Museum Hotel

10/10 Excellent

Winmar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from SS on Feb 23, 2024
Dear Winmar,Thank you for your nice review, It was our pleasure having you to our hotel. We hope to welcome you again.Kind refards,Team Leonardo Boutique Museum Hotel

2/10 Terrible

John

Stayed 4 nights in Feb 2024
Response from SS on Apr 7, 2024
Dear John,Thank you for your review, we sorry that your stay in our hotel did not match your expectations, is it something that we could improve? We hope to give us another chance and give you the best experience.Kind regards, Team Leonardo Boutique Museum Hotel

8/10 Good

Lucie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, lovely staff and great room with a view to the museum.
Stayed 3 nights in Feb 2024
Response from S on Feb 17, 2024
Dear Luci,It was our pleasure to have you in our hotel and thank you so much for your time and you kind review. We hope to see you again soon.Kind regards,Team Leonardo Boutique Museum Hotel

6/10 Okay

Cindy

Disliked: Amenities
The hotel was ok. Not great, not bad. Would I stay again, hmmmm maybe but I’d definitely see other options first
Stayed 4 nights in Feb 2024
Response from S on Feb 17, 2024
Dear Cindy,Thank you for staying with us and thank your review. We are sorry to hear that you did not have the best experience staying in our hotel. We hope to see you again and give you the best experience.Kind regardsTeam Leonardo Boutique Museum Hotel

10/10 Excellent

Susan Ellen

Traveled with partner
Excellent location ,fabulous for all museums wide variety of restaurants , and shopping choices
Stayed 3 nights in Feb 2024
Response from S on Feb 17, 2024
Dear Susan,It was our pleasure having you in our hotel, we would like to thank you for your kind review and your time. We hope to welcome you again in our hotel.kind regardsTeam Leonardo Boutique Museum Hotel

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (next to the Rijksmuseum), convenient to central Amsterdam, staff were incredibly helpful and kind. Good breakfast, too.
Stayed 2 nights in Feb 2024
Response from S on Feb 17, 2024
Dear Amelia,Thank you very much for staying in our hotel. We woul like to thank you for your kind reviw and your time. We hope to welcome you again in our hotel.Kind regardsTeam Leonardo Boutique Museum Hotel

6/10 Okay

NE

Traveled with group
Liked: Cleanliness, staff & service, room comfort
A nice hotel, let down by a few factors.
Overall my stay was pleasant at this hotel. The staff were very friendly and it's a great location and was generally clean. A few issues i had were - The lobby smelt like sewage the whole time we were think, it was really off putting. It was enough to make us not want to use the bar or have breakfast in the morning. - The staff member who checked us in, told us we were getting a large room, with a garden view and a bath tub. We got none of these things. Seemed a bit odd to tell us all of this and not give us it. Our room was missing or low on general necessities, like our shower had no soap the first day and we were only given 1 toilet roll for the room. i would stay here again and it's a good hotel for the price, just slightly let down by a few factors.
Stayed 3 nights in Jan 2024
Response from S on Feb 17, 2024
Dear Guest,Thank you for your review and you time. We are really sorry to hear that you faced those difficulties in our hotel. We will share your feedback with our collegues to take appropriate action and we will make sure that it wont happen again.Kind regardsTeam Leonardo Boutique Museum Hotel

10/10 Excellent

John, Axbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Could walk to attractions and restaurants. Close to tram stops to go further afield.
Stayed 3 nights in Jan 2024
Response from Kim on Jan 30, 2024
Dear John,Thank you for your amazing review!We are very glad that you were satisfied with your overall stay. It is very nice to see that you liked our location.Hopefully we can welcome you again very soon in our hotel to make your stay even better.With kind regards,Team Leonardo Boutique Museum hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Kim on Jan 27, 2024
Dear guest,Thank you for sharing your review with us.We are very glad that you were satisfied with your overall stay. Hopefully we can welcome you again very soon in our hotel to make your stay even better!With kind regards,Team Leonardo Boutique Museum hotel

10/10 Excellent

Julia

Stayed 1 night in Jan 2024
Response from Kim on Jan 27, 2024
Dear Julia,Thank you for sharing your review with us.We are very glad that you were satisfied with your overall stay. Hopefully we can welcome you again very soon to make your stay even better.With kind regards,Team Leonardo Boutique Museum hotel

10/10 Excellent

Valerie

Stayed 6 nights in Jan 2024
Response from Kim on Jan 27, 2024
Dear Valerie,Thank you for your amazing review!We are very glad that you were satisfied with your overall stay. Hopefully we can welcome you again very soon in our hotel to make your stay even better!With kind regards,Team Leonardo Boutique Museum hotel

10/10 Excellent

Teona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Loes on Jan 8, 2024
Dear Teona,Thank you so much for giving us a 5-star review!We hope to welcome you again soon.Warm regards,

10/10 Excellent

Gema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jan 2024
Response from Loes on Jan 8, 2024
Dear Gema,Thank you so much for giving us a 5-star review!We hope to welcome you again soon.Warm regards,

10/10 Excellent

Gema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 5 nights in Dec 2023
Response from Loes on Jan 8, 2024
Dear Gema,Thank you so much for giving us a 5-star review!We hope to welcome you again soon.Warm regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
A trendy hotel in a former art school - polished concrete, custom wooden built ins, Nespresso pixie in the room. Super cool.
Stayed 4 nights in Dec 2023
Response from Front Office Team on Jan 8, 2024
Dear Steve,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel.We appreciate your kind words and are thrilled that you found our design elements and amenities to your liking. It's guests like you who make our efforts worthwhile.We can't wait to welcome you back for another super cool experience in the future!Warm regards,

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
This hotel is in a prime location.Close to great museums, casino & dining options. The service at the hotel was excellent. The people at the front desk and the restaurant were so kind & helpful. Rooms were small but nice bathroom. I would recommend this hotel.
Stayed 3 nights in Dec 2023
Response from Front Office Team on Jan 8, 2024
Dear Cynthia,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed your stay and found our service excellent.We appreciate your kind words about our excellent service, and we're especially pleased that the staff at the front desk and restaurant were kind and helpful. Providing exceptional service is our priority, and we're thrilled to know that it made a positive impact on your stay.It's great to hear that you found the rooms to be nice, and we're glad you enjoyed the bathroom facilities. Your recommendation means a lot to us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Thank you for choosing our hotel!Warm regards,

8/10 Good

Kathy

Traveled with family
Liked: Property conditions & facilities
Amazing views of the Rijksmuseum and canal, so close to the museums. Lovely foyer, free use of coffee machine in the mornings. Helpful friendly staff
Stayed 3 nights in Dec 2023
Response from Front Office Team on Jan 8, 2024
Dear Kathy,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the amazing views of the Rijksmuseum and canal, and that our proximity to the museums added to your experience. We're also pleased to hear that our staff left a positive impression with their helpful and friendly service.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more exceptional stay in the future.Warm regards,

8/10 Good

Stephen

Stayed 3 nights in Dec 2023
Response from Front Office Team on Jan 8, 2024
Dear Stephen,Thank you for choosing our hotel for your recent stay, and for taking the time to share your feedback. We noticed you rated your experience an 8, and we truly appreciate your input.If you have any additional comments or suggestions that could help us reach the level of excellence you deserve, please feel free to share them. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,

8/10 Good

Michele, LOS ANGELES

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location. Rooms are exceptionally small. Not that clean.
Stayed 4 nights in Dec 2023
Response from Front Office Team on Jan 8, 2024
Dear Michele,Thank you for choosing our hotel and taking the time to provide your feedback. We appreciate your positive note about our great location; however, we're sorry to hear that the room size and cleanliness did not meet your expectations.We take your comments seriously and want to assure you that your feedback is important to us. We are constantly working on improvements to enhance the overall experience for our guests, and your input helps us identify areas for refinement.Thank you for your understanding, and we hope to welcome you back for an improved experience in the future.Warm regards,

10/10 Excellent

Paul

Stayed 3 nights in Dec 2023
Response from Loes on Jan 8, 2024
Dear valued guest,Thank you so much for rating us a ten out of a ten!We hope to welcome you again soon.Warm regards,

8/10 Good

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Office Team on Jan 8, 2024
Dear Varsha,Thank you for choosing our hotel for your recent stay, and for taking the time to share your feedback. We noticed you rated your experience with 4-stars.If you have any additional comments or suggestions that could help us reach the level of excellence you deserve, please feel free to share them. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. The staff is very friendly and helpful. It is located close to upscale shopping and tons of restaurants and other stores. The tram service is very close as well. The room was small compared to North American standards but the bed was comfortable, the room was clean and the shower/bathroom was also clean. The placement of the faucet in the bathroom sink is a bit awkward but this is a tiny complaint. I would definitely stay here again and would recommend it.
Stayed 5 nights in Dec 2023
Response from Loes on Jan 8, 2024
Dear John,Thank you for taking the time to share your fantastic feedback about your recent stay with us! We're thrilled to hear that you found our hotel wonderful and enjoyed the friendly and helpful service provided by our staff.We're also pleased that you found the room comfortable and clean, even if it's slightly smaller than North American standards. We've taken note of your feedback about the bathroom sink faucet placement, and we'll certainly explore ways to improve this aspect for a more seamless experience.We look forward to welcoming you back on your next visit, and thank you for recommending us!Warm regards,

10/10 Excellent

Deborah

Stayed 3 nights in Dec 2023
Response from Loes on Jan 8, 2024
Dear Deborah,Thank you so much for giving us a 5-star review!We hope to welcome you again soon.Warm regards,

10/10 Excellent

Brian

Stayed 3 nights in Oct 2023
Response from Kim on Dec 22, 2023
Dear Brian,Thank you for your review!We are very glad that you were satisfied with your overall stay. Hopefully we can welcome you again very soon in our hotel to make your stay even better.With kind regards,Team Leonardo Boutique Museum hotel

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to all the great museums!!!
Stayed 2 nights in Oct 2023
Response from Kim on Dec 22, 2023
Dear Kathy,Thank you for your great review!We are very glad that you were satisfied with you overall stay. Hopefully we can welcome you again very soon to make your stay even better.With kind regards,Team Leonardo Boutique Museum hotel

10/10 Excellent

Charmaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the museum district. Five minute walk to many different restaurants. Canal tour stops practically across the street from the main entrance. They have apples by the main desk for an afternoon pick me up. Breakfast buffet was worth the extra expense...the croissants were incredible. Cheeses changed every day.
Response from S on Feb 17, 2024
Dear Charmaine,It was our pleasure to have you in our hotel, we like to thank you for your time and your kind words. We hope to welcome you again in our hotel.kind regardsTeam Leonardo Boutique Museum Hotel

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Brilliant hotel for weekend break
Hotel was perfect for our trip. Well situated, comfortable and quiet. Service on the desk was friendly but slow. A bar would have been a good addition.
Stayed 2 nights in Nov 2023
Response from Loes on Jan 8, 2024
Dear Robin,Thank you for choosing our hotel for your recent trip, and for taking the time to share your feedback. We're delighted to hear that you found our hotel comfortable.We appreciate your kind words about the friendly service at the front desk. However, we also value your honesty regarding the speed, and we apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience.Warm regards,

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location & Excellent Service
I truly enjoyed my stay at the Leonardo Boutique Museumhotel. The staff was knowledgable and helpful. Because the staircase to my room was steep, one of the gentlemen at the front desk went up immediately to help bring down my suitcases. My room was lovely and the bed was super comfortable. Breakfast was delicious and the hotel location was perfect!
Stayed 2 nights in Nov 2023
Response from Loes on Jan 8, 2024
Dear Jennifer,Thank you so much for taking the time to share your experience with us! We're happy to hear that you enjoyed the unique ambiance of our hotel. It's wonderful to know that you found the design to be super cool. We strive to provide a memorable stay for our guests, and your positive feedback is truly appreciated.We hope to welcome you back soon for another fantastic experience!Best regards,

8/10 Good

Shellye

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. Comfortable beds-whch is what i always look for. Nice staff and great location
Stayed 6 nights in Nov 2023
Response from Kim on Nov 28, 2023
Dear Shellye,Thank you for your review!We are very glad that you were satisfied with your overall stay. It is very nice to see that you liked our beds, location and staff. Hopefully we can welcome you again very soon in our hotel to make your stay even better.With kind regards,Team Leonardo Boutique Museum hotel

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great but the room was not cleaned when they gave it to us. The cover was dirty and had lipstick smears on the cover. The pillowcases has peoples hairs on them still. They do not clean the rooms daily. No shampoo, conditioner, or body wash provided. Only hand soap was provided. I took pictures of the cover and they did send someone up with me so I could show them and they switched them after I showed them. They admitted they didn’t check the room thoroughly. The hotel is in a great location but not worth what they charge. Across the street there is construction and we got woken up daily at 7am by the construction workers. Very noisy and no view available because we had to keep curtains closed due to workers across the street. We had to ask for clean towels and toilet paper. Overpriced and extremely small rooms.
Stayed 5 nights in Nov 2023
Response from JM on Jan 5, 2024
Dear Andrew,Thank you for taking the time to share your experience.We would like to express our sincere apology if there were aspects of our hotel that fell below expectations that did not give you a good impression.Your feedback is shared with the Management team, who will investigate this and take appropriate action.Best regards,Team Leonardo Boutique Museumhotel

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Beautiful, great breakfast!
Stayed 2 nights in Nov 2023
Response from Kim on Nov 28, 2023
Dear Jennifer,Thank you for your amazing review!We are very glad that you were satisfied with your overall stay with us.It is very nice to see that you liked our location and breakfast.Hopefully we can welcome you again very soon in our hotel to make your stay even better.With kind regards,Team Leonardo Boutique Museum hotel

10/10 Excellent

Jaye A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! The hotel is perfect for getting to the museums! Less stressful to be able to stroll to any of the major museums in minutes!
Stayed 2 nights in Nov 2023
Response from Kim on Nov 28, 2023
Dear Jaye,Thank you for your amazing review!We are very glad that you were satisfied with your overall stay. It is very nice to see that you liked our location so much.Hopefully we can welcome you again very soon in our hotel to make your stay even better.With kind regards,Team Leonardo Boutique Museum hotel

10/10 Excellent

Carl

Stayed 2 nights in Nov 2023
Response from Maria on Nov 19, 2023
Dear Carl, thank you very much for your glowing score! We hope to receive you again in Amsterdam soon! With love, Maria, Team Leonardo Boutique Museumhotel