Dear Guest,Thank you very much for choosing InterContinental and for taking time to share your feedback concerning our colleagues' services. We hope to welcome you back again.Sincerely,Maira AkarRooms Division Director

Dear Abdulrahman,I'd like to thank you for choosing InterContinental Hotel Almaty and for the time you have found to give as a great review.Your feedback is highly appreciated and it is always wonderful to see that our service was up to the high expectations of our Guest.Looking forwards to your next visit.Kindest regards,Arthur IbragimovFront Office Manager

Dear Monica,Thank you very much for choosing InterContinental Almaty and for taking time to share your feedback with us. We are delighted to know that you had good stay and we hope for the opportunity to welcoming you back in our hotel.Sincerely,Maira AkarRooms Division Director

Dear Guest,Thank you very much for choosing InterContinental and for taking time to share your feedback with us. We are glad to know that you enjoyed your stay and we do appreciate your high evaluation of your services. We hope for the opportunity to welcoming you back in our hotel.Sincerely,Maira AkarRooms Division Director

Dear Mr. Roy, We thank you for spending your time and writing a review for our hotel. We are glad to see that you have enjoyed your stay with us. We are always trying to improve the service that we are providing. Once again it was a pleasure to have you with us and we will be more than happy to see you back with us. Sincerely,Temirlan Chief Concierge

Dear Mr. Guillaume, We thank you for choosing InterContinental Almaty and leaving your review. It's unfortunate that you were not recognized as Diamond Elite Ambassador. This occurred because the reservation was made through the agency and not directly through IHG. Please be aware that when you are booking the agencies the membership is not added to the reservation. If so, please let the reception know your membership, so that benefits would be provided. Regarding the cleanliness of the rooms, we are apologizing for not meeting your standards. Our housekeeping department was informed regarding this situation and certain measures will be taken in order to prevent this from happening. It will be a pleasure for us to have you back with us, if you need anything please let us know. Sincerely, Temirlan Chief Concierge

Dear Mr.Roy, We thank you for choosing InterContinental Almaty and leaving your review.We apologize for not meeting your standards when it comes to guest assistance. We are always trying our best to ensure the guest's satisfaction. We are always working on training our staff, in order to assist the guests as much as we can. We will be glad to see you back at our hotel and if you need anything please let us know. Sincerely, TemirlanChief Concierge

Dear Guest, Thank you for choosing InterContinental Almaty as a preference for your stay and for completing a review afterwards. Our team is happy to know you have had a good experience staying with us. Your compliments about our service is the best reward. We will delighted if visit our hotel again in the nearest future. Sincerely yours, Rassi Yermolayeva Guest Relations Manager

Dear Guest, It was our pleasure to welcome you at InterContinental Almaty as our honorable guest. We are delighted by your review of your stay. Particularly, thank you for praising our personnel and restaurant amenity. The quality of our service is something we are proud of and we do our best to continuously keep it high. Thank you for your review once again. We will be happy to welcome you back. Sincerely yours, Rassi Sin Guest Relations Manager

Dear guest, We apologize the service provided in our hotel was below your expectations. We would like to assure you that we will put all efforts to develop our equipment and facilities, as well as training our staff. We highly appreciate your fair comments and rating for they are very important for us in the future improvement of our performance. We look forward for an opportunity of welcoming you back again during your next visits to Almaty, Kazakhstan. Sinerely yours, Rassi Sin Guest Relations Manager

Dear Guest, Thank you very much for your rating and feedback. We will be delighted to welcome you back again. Sincerely yours, Hotel Management

Dear Guest, We would like to thank you for your precious time you have taken to write this review. We are pleased to know that your stay was excellent. We will be delighted to welcome you back again. Sincerely yours, Dilyara Baichurina Guest Relations Manager

Dear Guest, Thank you for taking the time to review your recent stay at the InterContinental Almaty Hotel. We were delighted to read your review and to see that you enjoyed staying at our hotel. We certainly look forward to welcoming you back to InterContinental Almaty Hotel, hopefully in the nearest future. Sincerely yours, Dilyara Baichurina Guest Relations Manager

Dear Guest, Thank you very much for your rating. We look forward to welcoming you back again. Sincerely yours, Hotel Management

Dear Guest, Thank you very much for your rating and feedback which is very important for us. We sincerely hope to welcome you back again. Sincerely yours, Hotel Management

Dear Guest, Thank you very much for your rating. We look forward to welcoming you back again. Sincerely yours, Hotel Management

Dear Guest, Thank you very much for your rating and comment. We look forward to welcoming you back again. Sincerely yours, Hotel Management

Dear Guest, Thank you for taking the time to review your recent stay at the InterContinental Almaty Hotel. I was delighted to read your review and to see that you enjoyed staying at our hotel. We certainly look forward to welcoming you back to InterContinental Almaty Hotel, hopefully in the nearest future. Sincerely yours, Dilyara Baichurina Guest Relations Manager

Dear Guest, Thank you very much for your rating. We look forward to welcoming you back again. Sincerely yours, Hotel Management

Dear Guest, Thank you very much for your feedback. We are delighted to know that you enjoyed the stay in general. All your kind comments about facilities and price are very much appreciated. We look forward to welcoming you back again. Sincerely yours, Hotel Management

Dear Guest, Thank you very much for your rating and feedback. We all look forward to welcoming you back again. Sincerely yours, Hotel Management